Hedley House Hotel Wellness and Spa

Hotels
8.8 (1686 reviews)
3 Bootham Terrace , York , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good amenities
Cons:
Cleanliness issues
Noise disturbances
High parking fees

Categories

Cleanliness
8.01
There were complaints about cleanliness, as some rooms weren't cleaned properly before check-in.
Service
9.48
Staff were frequently described as very friendly and accommodating.
Location
9.52
The location was praised as being close to the city center and convenient.
Room Quality
8.47
Rooms were mostly comfortable, but some guests noted issues with noise and privacy.
Amenities
9
Guests enjoyed amenities like the jacuzzi and good parking facilities.
Value for Money
8.46
While some felt prices were high, others appreciated the overall experience for the cost.
Food and Beverage
8.51
Breakfast was mentioned positively but not included in some rates.
Overall Experience
8.98
Guests generally had a pleasant stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:13

Property Description

Luxurious Stay in York

Convenient Location: Nestled in a serene residential area, Hedley House Hotel & Apartments offers proximity to York Minster and the city center, making it a perfect base for exploring.

Relaxation and Pampering: Unwind in the 6-person hot tub or indulge in beauty treatments on-site, ensuring a rejuvenating stay.

Homely Comforts: With rooms featuring large flat-screen TVs and a blend of Victorian charm with modern amenities, enjoy a cozy retreat during your visit.

Book now for a delightful stay at Hedley House Hotel & Apartments, where comfort and convenience await you.

Important information:

Please note that there are 3 steps leading up to the property. There is a ramp for wheelchair users.

There is no elevator in the property, but there are 4 rooms located on the ground floor should guests require them. Subject to availability by prior request.

Please note there is no charge for guests bringing their own babycots. Please specify at time of booking if this is applicable.

Please note that dinner is a 2-course option. Additional courses can be added at the property.

Please note that access to the spa bath is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 15.80 per day.

Location

Guest Reviews

8.8
Based on 1686 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.98
C
Carole • extended_group • gb
10
Pros:

Lovely stay

2026-05-15 • via Nuitee
G
Gerd • solo_traveller • se
7
2026-05-15 • via Nuitee
J
John • couple • it
4
Very disappointing.
Cons:

Cold temperature in bedroom and bathroom.

2026-05-15 • via Nuitee
A
Alanna • extended_group • us
8
2026-05-15 • via Nuitee
A
Amy • couple • gb
10
2026-05-15 • via Nuitee
P
Paul • couple • gb
8
Great location but had a couple of drawbacks
Pros:

Great location from which to explore York on foot.
Really friendly owners and staff of this family run hotel. Parking available at a reasonable rate for central York.
We had a nice room on the second floor, large bed, powerful rainfall walk in shower. Lovely, character full building, liked the large sash windows.

Cons:

Be aware that there are no lifts and lots of stairs, so if you struggle with stairs you may find it difficult and want to consider other options.
Breakfast was a great selection of cereals, fruit, yogurt along with hot options. Unfortunately for us the full English did not reach expectations. The sausages were thin and not good quality, the bacon was tough and dried out, the beans, the beans came as 'cheesy beans'?, I would recommend asking for standard beans. The mushrooms were very small and severely overcooked. The poached eggs were very good and the black pudding was nice, but you only get a small thin slice. Tea and coffee were both very good along with various fruit juices.

2026-05-13 • via Nuitee
B
Brady • solo_traveller • gb
10
Pros:

Loverly hosts cleanco.fy rooms

Cons:

Nothing

2026-05-12 • via Nuitee
B
Brian • solo_traveller • gb
8
York visit
Pros:

Off road parking, within walking distance to the city centre and sightseeing locations. Great breakfast. Very friendly staff.

Cons:

No dislikes.

2026-05-12 • via Nuitee
B
Becky • couple • gb
9
2026-05-11 • via Nuitee
J
Jeff • extended_group • us
10
2026-05-10 • via Nuitee
N
Natalie • solo_traveller • gb
8
Pros:

The location brilliant. 10 minute walk to everything.
Nice friendly staff.
Nice and clean.
Comfortable.
Everything we needed was there

Cons:

Bed was squeeky.
Could have been free parking rather than 18 pounds for the night.
Added parking on booking but was full when we arrived. But squeezed in behind another car there.
Not moaning just saying. 😊

2026-05-10 • via Nuitee
A
Anne • couple • gb
6
Pleasant stay
Pros:

Very good access to the city. The bedroom was comfortable.

Cons:

It felt more like a Bed& Breakfast than a hotel.

2026-05-10 • via Nuitee
A
Allcock • family_with_children • gb
9
Had a really lovely stay, very welcoming and friendly staff.
Pros:

Breakfast was great. Location was very good,so close to the centre.

Cons:

Didn't seem to be any where to put our used towels outside at the hot tub area.

2026-05-10 • via Nuitee
B
brian • solo_traveller • gb
7
Very friendly staff good location lovely hotel
Pros:

The location. Clean All personal items provided

Cons:

Restaurant closed at the weekend
Having to order food in

2026-05-05 • via Nuitee
J
julie • family_with_children • gb
9
Lovely place will definitely go back.
Pros:

The room was spotless and beds very comfy. Very good sleep.
The breakfast lovely. The spa very good. Location easy to get into the centre.
Very well maintained and friendly staff.

Cons:

A bathroom matt for when you get out of the shower.
That's all I can think of.

2026-05-03 • via Nuitee
J
Jade • couple • gb
7
Slightly over priced when you add on breakfast and parking
Pros:

Location staff

Cons:

Parking was hard to find and a small car park, I also did not like that although we stayed in one room we were charged 19 pounds each to park 2 cars. Breakfast was a long wait and was cold.

2026-04-30 • via Nuitee
T
Taylor • couple • gb
10
2026-04-27 • via Nuitee
J
John McCaig • couple • gb
8
GOOD
Pros:

ALL 👍

Cons:

THE ONLY THING WOULD BE AND TOTALLY UNDERSTAND BUT CHARGING FOR THE CAR PARK ON THE HOTEL PROPERTY WAS A BIT DEAR AND COULD HAVE BEEN LESS.

2026-04-27 • via Nuitee
M
Michelle • solo_traveller • gb
10
2026-04-25 • via Nuitee
P
priestley • solo_traveller • gb
1
2026-04-25 • via Nuitee