Hedley House Hotel Wellness and Spa

Hotels
8.8 (1662 reviews)
3 Bootham Terrace , York , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
BBQ facilities
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good amenities
Cons:
Cleanliness issues
Noise disturbances
High parking fees

Categories

Cleanliness
8.01
There were complaints about cleanliness, as some rooms weren't cleaned properly before check-in.
Service
9.48
Staff were frequently described as very friendly and accommodating.
Location
9.52
The location was praised as being close to the city center and convenient.
Room Quality
8.47
Rooms were mostly comfortable, but some guests noted issues with noise and privacy.
Amenities
9
Guests enjoyed amenities like the jacuzzi and good parking facilities.
Value for Money
8.46
While some felt prices were high, others appreciated the overall experience for the cost.
Food and Beverage
8.51
Breakfast was mentioned positively but not included in some rates.
Overall Experience
8.98
Guests generally had a pleasant stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:13

Property Description

Luxurious Stay in York

Convenient Location: Nestled in a serene residential area, Hedley House Hotel & Apartments offers proximity to York Minster and the city center, making it a perfect base for exploring.

Relaxation and Pampering: Unwind in the 6-person hot tub or indulge in beauty treatments on-site, ensuring a rejuvenating stay.

Homely Comforts: With rooms featuring large flat-screen TVs and a blend of Victorian charm with modern amenities, enjoy a cozy retreat during your visit.

Book now for a delightful stay at Hedley House Hotel & Apartments, where comfort and convenience await you.

Important information:

Please note that there are 3 steps leading up to the property. There is a ramp for wheelchair users.

There is no elevator in the property, but there are 4 rooms located on the ground floor should guests require them. Subject to availability by prior request.

Please note there is no charge for guests bringing their own babycots. Please specify at time of booking if this is applicable.

Please note that dinner is a 2-course option. Additional courses can be added at the property.

Please note that access to the spa bath is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 15.80 per day.

Location

Guest Reviews

8.8
Based on 1662 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.98
H
Helen • solo_traveller • gb
9
2026-04-18 • via Nuitee
R
Ronnie • couple • gb
10
Perfect!
Pros:

Fantastic location, just a short walk to the city centre. Friendly, helpful staff. Bedroom/bathroom lovely and clean. Bed was extra comfortable!

2026-04-16 • via Nuitee
W
Wayne • solo_traveller • us
9
Loved our York Haven
Pros:

Large, comfortable room.
Easy walking distance to the Minster and city core.
Easy walking distance from the train station. The hotel offered the directions from the train station in advance.
The staff were friendly and helpful without exception.
We ate dinner at the hotel one night. It was one of the best meals on our trip. Colleen had a window alcove table all set up for us. It was a quiet, restful and wonderful dinner.

Cons:

I booked the room to include breakfast, and got the notification afterward that if we wanted a hot breakfast there would be an extra charge. The continental buffet was fine for us, but no other hotel we stayed at in the UK charged extra for a full breakfast.

2026-04-15 • via Nuitee
S
Saffiya • couple • gb
9
Fantastic location and lovely cosy room
Pros:

Fantastic location, easy access from main roads (without having to drive through town), right near where we needed to be and a short walk from the main sights of York. Handy on-site parking out the back. Good communication from the hotel before we arrived, so we knew exactly where we needed to get to (as parking is accessed from another street). Room was cosy, clean and had what we needed, with comfy beds. The staff we met were all lovely and helpful and always greeted us with such warmth.

Cons:

The central heating came on at specific times for the whole building and, whilst we could turn this down in the room, it was stifling hot in the corridors (obviously some people like that, but it's not great when you have to carry bags up several flights of stairs!).
Whilst the room was very clean, the bathroom needed a bit of attention, with mould in the shower and a broken light, but this was minor and overall very happy with the room.

2026-04-13 • via Nuitee
S
Sharon • couple • gb
8
A comfortable stay in a great location in York with the friendliest staff
Pros:

Location was great and the most friendly staff!!
Bed comfortable and room and bathroom clean
Parking option although at a price was good

Cons:

Some areas were a bit tired and main communal areas ie stairs there was cobwebs on curtains/windows
Breakfast menu complicated - could be better set out . The way the menu was laid out could be improved
We went for cooked and it was £14 for cooked option only - seemed expensive when you take into account room price too .

2026-04-12 • via Nuitee
K
Kevin • couple • gb
8
2026-04-12 • via Nuitee
O
Olena • family_with_children • gb
10
amazing
Pros:

very nice

Cons:

none

2026-04-11 • via Nuitee
C
Christopher • couple • gb
9
Staff amazing and very friendly. Good location, very short walk to city walls.
Pros:

Great location

Cons:

We were on the top floor, but in fairness it was a very very late booking.

2026-04-10 • via Nuitee
M
Maurício • solo_traveller • br
10
Excellent
Pros:

The hospitality, location, and staff were amazing.

Cons:

Nil

2026-04-06 • via Nuitee
J
John • couple • gb
10
2026-04-06 • via Nuitee
S
Stuart • couple • gb
9
2026-04-05 • via Nuitee
A
Anneke • couple • nl
8
Pros:

Dicht bij het centrum en erg vriendelijk personeel

Cons:

Mbt

2026-04-05 • via Nuitee
E
Elaine • couple • gb
10
Pros:

Breakfast excellent. Room excellent. Very clean. Staff very friendly and helpful. Location quiet and easy to access York centre. Can't fault this hotel. Would recommend to anyone

Cons:

Everything perfect

2026-04-02 • via Nuitee
P
Patrice • couple • ie
10
Cons:

I didn’t like how the sauna and hot tub wasn’t included in the stay

2026-04-02 • via Nuitee
J
Jack • extended_group • gb
10
2026-03-31 • via Nuitee
D
Diane • couple • gb
10
2026-03-31 • via Nuitee
S
sarah • couple • gb
10
2026-03-31 • via Nuitee
K
Kirsty • solo_traveller • gb
10
A Northern Gem
Pros:

This place is an absolute gem! I would never have known about it at all, but we went for a hen weekend in York, and the maid of honour found it. I'm glad she did!

My room was fabulously comfy - squishy carpet, cozy bed with loads of cushions, big heavy curtains to keep it dark at night, toasty warm, lovely clean ensuite bathroom... I felt very at home!

Hedley House is less than 10 minutes walk from the train station, just across the river, and tucked down a quiet and unassuming side street, so once you're done exploring or partying, you can come back to some proper peace and quiet. In the opposite direction, there's a great pub literally at the end of the road with a wood-fired pizza oven in the garden, and you're only about another 5-10 minutes from the centre and all the main attractions

I forgot my toothbrush and was immediately gifted one by the reception staff (eco-friendly bamboo one which made my hippy heart happy!) Staff seemed genuine, outgoing and helpful. They also held on to my bag all day after I checked out until I came to fetch it at gone 9pm, which was an absolute godsend

I didn't get a chance to try the hot tub, sauna or yoga facilities, but the garden out back looked lovely through my window. We also went to a cafe for our breakfast so can't give any details, but it smelled good when we got up in the morning. I would absolutely stay here again and give all these facilities a try next time.

Cons:

There's nothing I didn't like, per se, however I think it's worth knowing before booking that this hotel is in a converted row of beautiful Victorian terraced town houses, which means LOADS of stairs. For anyone with a mobility issue or disability I'd definitely recommend contacting the hotel before booking so you can hash out your accessibility plans (staff all seemed really approachable so I'm sure they'd do their best to help). I'd include anyone with asthma and COPD for this too... Some of the top floor rooms are up about 5 flights of stairs with no lifts so you will be lugging your bags up and down, and you'll be out of puff.

2026-03-30 • via Nuitee
V
Valerie • solo_traveller • gb
9
Another happy stay in a delightfully located small hotel.
Pros:

My room was well appointed and sufficiently spacious and the shower was extremely good. The location is outstanding, and it is good to have private parking in the middle of York.

2026-03-30 • via Nuitee
M
Moira • couple • gb
9
Great weekend and a lovely hotel
Pros:

The room was warm and comfortable, cosy bedding, great shower, gel, shampoo, etc supplied. Tea and coffee, plenty supplied. Location could not have been better for our weekend celebration,but we would definitely use the hotel again as it has good parking and is within walking distance of all the major attractions in the centre of York. Breakfast was lovely. This time I was still full from a huge late dinner. Next time I will sample the larger one which looked delicious. The staff were helpful and friendly and we were able to come and go with other members of our party quite freely. A very enjoyable experience all round

Cons:

I didn't actually ask, but if I had stayed another night I would have asked for another towel.....

2026-03-29 • via Nuitee