Hedley House Hotel Wellness and Spa

Hotels
8.8 (1717 reviews)
3 Bootham Terrace , York , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good amenities
Cons:
Cleanliness issues
Noise disturbances
High parking fees

Categories

Cleanliness
8.01
There were complaints about cleanliness, as some rooms weren't cleaned properly before check-in.
Service
9.48
Staff were frequently described as very friendly and accommodating.
Location
9.52
The location was praised as being close to the city center and convenient.
Room Quality
8.47
Rooms were mostly comfortable, but some guests noted issues with noise and privacy.
Amenities
9
Guests enjoyed amenities like the jacuzzi and good parking facilities.
Value for Money
8.46
While some felt prices were high, others appreciated the overall experience for the cost.
Food and Beverage
8.51
Breakfast was mentioned positively but not included in some rates.
Overall Experience
8.98
Guests generally had a pleasant stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:13

Property Description

Luxurious Stay in York

Convenient Location: Nestled in a serene residential area, Hedley House Hotel & Apartments offers proximity to York Minster and the city center, making it a perfect base for exploring.

Relaxation and Pampering: Unwind in the 6-person hot tub or indulge in beauty treatments on-site, ensuring a rejuvenating stay.

Homely Comforts: With rooms featuring large flat-screen TVs and a blend of Victorian charm with modern amenities, enjoy a cozy retreat during your visit.

Book now for a delightful stay at Hedley House Hotel & Apartments, where comfort and convenience await you.

Important information:

Please note that there are 3 steps leading up to the property. There is a ramp for wheelchair users.

There is no elevator in the property, but there are 4 rooms located on the ground floor should guests require them. Subject to availability by prior request.

Please note there is no charge for guests bringing their own babycots. Please specify at time of booking if this is applicable.

Please note that dinner is a 2-course option. Additional courses can be added at the property.

Please note that access to the spa bath is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 15.80 per day.

Location

Guest Reviews

8.8
Based on 1717 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.98
C
clare • extended_group • gb
9
A very lovely hotel with a friendly feeling.
Pros:

Great hotel with lovely staff. Good location and great breakfast! Could hear the minster bells and the birds tweeting as I had a little nap before I got out of bed! Bliss!

Cons:

It might be a bit hot in the top rooms on a hot day! Car park a bit tight but the staff did it all so was ok!

2026-06-06 • via Nuitee
P
Pybus • solo_traveller • gb
6
Spacious apartment- let down by the extra charges and unresolved issues
Pros:

We stayed at Hedley House Hotel Wellness and Spa and had a mixed overall experience.
The apartment was spacious, clean, and comfortable, and it made a great base for exploring York.

Cons:

There were a few drawbacks. The water pressure in the apartment was poor throughout our stay, and although we reported it, it wasn’t resolved, which was disappointing.

The spa facilities also felt like a missed opportunity. We likely would have spent more time at the hotel and made more use of them, but the additional charges put us off, especially as other central York hotels often include similar amenities. Because of that, the overall value for money felt weaker than expected.

Overall, it’s a nice property with a great apartment, but the unresolved maintenance issue and extra spa charges affected the experience.

2026-06-06 • via Nuitee
P
Paul • solo_traveller • ca
10
Pros:

This is an excellent non-chain hotel. Great location - nice walk into York. Room clean and comfortable. Shower hreat. Breakfast nice. All in all very pleased with my stay. And parking included!

Cons:

N/A

2026-06-06 • via Nuitee
M
Minerva • couple • gb
9
2026-06-04 • via Nuitee
R
Robert • couple • gb
6
2026-06-03 • via Nuitee
I
Isobel • couple • gb
9
Very relaxing stay
Pros:

Great location, lovely facilities, very friendly staff

2026-06-03 • via Nuitee
W
William • solo_traveller • us
10
Ideally located, with friendly, helpful staff, clean, new rooms, and generous breakfasts.
Pros:

The hotel was located close to the center of York, yet in a quiet neighborhood. The rooms were well kept and comfortable. The breakfasts were excellent, and the staff was very friendly and helpful.

Cons:

There was no elevator to the second floor, but staff offered to help me take my bags up to it.

2026-06-02 • via Nuitee
P
Philippa • solo_traveller • gb
9
Pros:

The bed was very comfortable, the bathroom was clean and nicely done inside. The lady on the front desk was welcoming and friendly. The outside seating area was such a nice touch!

Cons:

-

2026-06-01 • via Nuitee
J
Jochen • extended_group • de
8
2026-05-31 • via Nuitee
C
Conway • solo_traveller • gb
8
2026-05-31 • via Nuitee
A
Ana Elena • solo_traveller • mx
10
Pros:

Es un hotrl hermoso

Cons:

Todo me gusto

2026-05-31 • via Nuitee
T
Tomohiro • couple • gb
9
2026-05-30 • via Nuitee
T
Taylor • solo_traveller • gb
1
Contracted scabies and the hotel think simply cleaning bedding annuls them this infestation.
Pros:

I did like some of the features until many of the issues we had were met with utter disregard from the owners

Cons:

Our shower head broke and completely came away at the fitting and hit my child on the back of the head. This is apparently 'user error although required a repair to fix'. It was reported at the time and no offer of even a bottle of water to the injured party was given.

I contracted scabies from the room, apparently washing the bedding and towels is enough to kill scabies mites. It is not. The mites can survive in mattresses and on hard surfaces for over 72 hours, yet the hotel owners are saying they adhered to guidelines and will not address the room cleaning that's required to kill them. So if you contract it, it takes 3-6 weeks for the infection to appear of you have not had it before, or 1-5 days if you've ever had it in your lifetime.

They charged us £18 for breakfasts, which before I arrived and paid for I advised I couldn't stay for breakfast on the last day as I had to return early. I asked for my bill to be adjusted or a packup to be made to the same value. They offered the packup, which until I had already paid for it, I wasn't informed of what it would be. It ended up being a basic sandwhich, a piece of fruit, a bottle of water, a packet of crisps a penguin and a croissant. For £18 pp.... Apparently this is also justified.

They also overcharged for a return item which my son had left behind but only returned half of it. If they found one part, they'd have found the other if their cleaning is as good as they purported.

Finally, on booking.com it clearly states there is additional charges for yoga but NOT the jacuzzi and sauna. These were added to my bill upon arrival with no clear pricing structure.

Absolutely horrific people to deal with.

2026-05-30 • via Nuitee
H
Helen Rogers • solo_traveller • gb
10
Pros:

Very comfortable bed and room

Cons:

Would have liked a bath but cant have everything!

2026-05-29 • via Nuitee
J
John • extended_group • us
8
2026-05-29 • via Nuitee
R
Robert • couple • gb
9
2026-05-28 • via Nuitee
D
DeAnna • extended_group • gb
10
Looking forward to our next visit!
Pros:

Close to train station and town! Both easy walking distance!
The home away from home feeling!
Good amenities and delicious breakfast!

Cons:

Nil

2026-05-28 • via Nuitee
E
Ekaterina • solo_traveller • dk
10
2026-05-26 • via Nuitee
D
Deena • couple • gb
9
A good place to stay.
Pros:

Room was very comfortable, breakfast was very good, and the location was handy for station and York centre.

Cons:

The heat in the bathroom with the sun shining all afternoon.

2026-05-26 • via Nuitee
C
Coral • couple • gb
8
York 26
Pros:

Parking was very useful.

Cons:

Room decor was a bit tired compared to the public areas. I think they were working on other rooms. The kettle has an integrated water filter. I would prefer it to be separate.

2026-05-24 • via Nuitee