The Kings Arms Hotel

We loved everything.

The worst part was finding the car park. That's why my score wasn't as high as I would have liked to give.
I did explain to the manager that the hotel really needed to signpost very clear instructions on their website, where the car park was, and how to get there. And at the hotel clear signs, big enough to read from the car, needed to be placed at the pedestrian entrance to the Hotel and along the route to the hidden car park. Especially the little lane that finally leads there which many people might miss as it doesn't look like a roadway. A guest having breakfast at the next table had not found it at all.

Room on top floor difficult to access, up a very uneven , steep staircase .
Although help was offered with luggage , this room ...no.4 ...definitely not suitable for anyone with mobility problems Not advised of this
Room was cold with radiator not on at arrival
Hole in floor under carpet in which I caught my foot and stumbled .....a tripping hazard
No hanging facilities for clothes, apart from 2 hooks behind door. No coat hangers / closet/ wardrobe
Thick dust and cobwebs behind bedside table , on skirting and plug socket
Workmen on roof of adjacent building who started drilling etc at 7 20am . Not the early start you want when on an overnight break . Not advised of this on arrival
Nit picking here , but artificial flowers in room .....not in keeping with the old building
Shame they were not fresh flowers

I found the hotel quite cold. When going to breakfast, windows and doors were open. Sat in the breakfast room, I was cold.
I think it would help if it was clear when booking that there are very steep steps to the top floor rooms. OR, when booking, it would help if the staff asked if the occupants had any walking issues. OR, when arriving with osteoarthritis and a recovering knee infection following knee surgery, but allocated room 11 (the last room and up the mountain climb angle of stairs), maybe the Receptionists could just enquire if the visitor needs any help with bags,,,,rather than being told "and then up the further steps which are steep, but then that is what you get in an older building" Shocked about the uncaring announcement with no consideration for how the visitor is going to manage.

Nothing only we had one night to spend there

Bed felt like we were rolling into each other as was way to soft!!!

The stairs to our bedroom on the second floor were incredibly steep and narrow and definitely not suitable for anyone suffering from any kind of physical impairment. Despite the 'mind your head warning', I did manage to bump my head on the beam at the foot of the stairs twice during our stay and I'm not the tallest of people. The mattress on our bed was far too soft and, personally, we would have preferred a firmer mattress.

The room was up some really steep stairs, we weren’t informed of this or offered any help with luggage.
You could hear everything in the room next door, it felt as though we were in the same room.
The toilet had a system that would make a strange noise that went off a lot in the middle on the night and woke us up, it also didn’t smell pleasant.
The shower wasn’t pleasant, the pressure wasn’t good and it didn’t stay hot.
The bed wasn’t comfy, the mattress was placed a plank of wood and the pillow protectors were very stained.
Feels like the room needs a freshen up.

Nothing all good.

Very small room and tiny shower room. Bedroom on first floor shower and toilet on ground floor. Very steep steps.