Eltham Gateway Hotel & Conference Centre

Hotels
6.6 (1274 reviews)
1339 Main Road , Eltham , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Business center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Location
Comfortable bed
Parking / ease of access
Kettle and tea-making facilities
Good heating
Cons:
Poor cleanliness and maintenance (mould, stains, broken fittings)
Noise and disruptive permanent residents
Inconsistent housekeeping and towel availability
Broken or missing promised amenities (spa, cooking equipment)
Check-in/booking errors and privacy concerns

Categories

Cleanliness
3.5
Multiple reviews mention poor cleanliness: mouldy shower, stained furniture, fingerprints on glass, musty smells, curtains broken, rubbish left in rooms and inconsistent towel/linen changes.
Service
7.8
Mixed service: staff/manager handled a refund and provided assistance, but housekeeping was inconsistent (no towels unless asked, rooms not cleaned on weekends), check-in errors (wrong room/spa not working) and at least one reported privacy invasion (manager entering room early).
Location
9
Frequently cited as a positive: convenient location close to where guests needed to be. Some notes about steep access, but location itself is consistently a pro.
Room Quality
5
Rooms described as worn: old/stained furniture, hard/noisy beds, curtains and fittings broken, exposed power points and occasional maintenance issues (locked bathroom door, non-working spa).
Amenities
7
Some basic amenities present (kettle, tea-making facilities, TV, heating, parking) but several facilities were either not as advertised or not functional (spa not working, promised cooking equipment missing).
Value for Money
6.5
Mixed views: a few guests felt it offered value for money given its age and location, while others felt misled by pricing/parking charges and felt the condition reduced perceived value.
Food and Beverage
6.6
Standard quality for this hotel tier
Overall Experience
7.4
Overall mixed: suitable for an overnight stay with comfortable beds and useful heating, but undermined by cleanliness, noise/disruptive permanent residents, maintenance and service inconsistencies. Some guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:45

Property Description

Garden Oasis Retreat

Nestled on 2 acres of lush gardens, Eltham Gateway Hotel offers a serene escape with air-conditioned rooms overlooking the picturesque grounds. Enjoy your stay with modern amenities such as 32-inch flat-screen TVs and free Wi-Fi.

Convenience at Your Fingertips

Take advantage of the conference facilities for your business needs, while the free parking ensures a hassle-free stay. Explore nearby attractions like Yarra Valley Parklands and Doncaster Westfield Shopping Centre, both just a short drive away.

Renovated Comfort

Indulge in newly renovated rooms, some with kitchenettes, en suite bathrooms, and garden views. With guest laundry facilities and room service, Eltham Gateway Hotel caters to all your needs for a relaxing stay.

Book now to experience tranquility and comfort at Eltham Gateway Hotel.

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card.

If you expect to arrive outside reception opening hours, please inform Eltham Gateway Hotel & Conference Center in advance, using the contact details found on the booking confirmation.

Please note check in times are as follows:
Monday-Thursday 08:30-20:30
Friday 08:30-21:30
Saturday 09:00-22:00
Sunday: 09:30-17:00
If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Location

Guest Reviews

6.6
Based on 1274 reviews
Cleanliness: 3.5
Service: 7.8
Location: 9
Room Quality: 5
Amenities: 7
Value for Money: 6.5
Food and Beverage: 6.6
Overall Experience: 7.4
S
Stephen • couple • au
5
2026-08-02 • via Nuitee
K
Kirsty • couple • au
6
Good, comfortable, nice location
Cons:

We didn’t have a tv remote in the room

2026-08-02 • via Nuitee
C
Christa • couple • au
1
Terrible.
Pros:

Nothing. Appreciate the manager refunding us. I feel for them however they should not be allowing it to be advertised as a hotel.

Cons:

This is not actually a hotel, it’s a halfway house for homeless and dv survivors. We stayed 3 hours and left due to seeing things we should not have witnessed. The rooms were creepy and curtains falling off the runners, power points hanging out of the sockets, revolting. Also when closing the bathroom door it locked us in. Thank goodness I had my son to pull it open or else I wouldn’t have got out.

2026-07-25 • via Nuitee
F
Faye • couple • au
6
2026-07-21 • via Nuitee
A
Adam • family_with_children • au
10
2026-07-15 • via Nuitee
W
Wilson • solo_traveller • au
1
Pros:

Located

Cons:

Everyday had to ask for clean towels and there wasn't any cooking equipment like told there was and don't clean rooms on weekends and rooms were not anything like pics when I booked very unsarfired

2026-07-12 • via Nuitee
B
Bronwyn • solo_traveller • au
1
Terrible accommodation, do not stay there!
Pros:

Location

Cons:

Old, mouldy shower, old stained furniture you didn’t want to sit on, hard and noisy bed. You could hear the plumbing in other rooms.

2026-07-05 • via Nuitee
T
Travellingsnail70 • solo_traveller • au
5
Good for staying overnight in Eltham
Pros:

Good for a night's stay for work, bed was comfortable, lights were soft and gentle. Some of the designs were lovely. Had kettle and teamaking facilities, a TV, and good heating which was important as it is very cold up there in Eltham at this time of the year (Winter).

Cons:

Not very clean, housekeepers need to do better! Many fingerprints were on the glass shower, the bench in bathroom did not look cleaned properly, a bit of a strange musty smell, curtains were broken could not close fully, power point behind bed was ripped out halfway, and I needed a powerpoint for my phone charging and to be next to my bed! Then the manager came into my room early at checkout time! I did not appreciate the invasion of my privacy. Good thing I was not naked, but it was not nice. I am unsure but I think I was charged more than initially shown on my booking, and if that was for parking then I was misled as it said free parking.

2026-06-26 • via Nuitee
M
Michele • solo_traveller • au
8
Pros:

It's obviously an older establishment but it's still value for money and was situated close to where i wanted to be.

Cons:

The need was a little uncomfortable and being able to see in the shower from the room was a little disconcerting but overall i have no serious complaints

2026-06-12 • via Nuitee
E
Emma • family_with_children • au
5
While it was comfortable, it isn’t somewhere we’d stay again.
Pros:

Car parking, room was ok

Cons:

There was no sign to have our room made up which meant getting clean towels and linen was difficult. Only one access card was provided which was difficult with three of us sharing a room. The room obviously hadn’t been cleaned properly as there was rubbish and water bottles left down one side of a bed.

2026-06-08 • via Nuitee
P
Pauline • couple • au
8
2026-06-05 • via Nuitee
S
Shannon • couple • au
6
Pros:

Location

Cons:

Very steep access.

2026-05-24 • via Nuitee
W
Woolcock • couple • au
4
2026-05-24 • via Nuitee
J
Jemima • solo_traveller • au
5
2026-05-24 • via Nuitee
S
Sheena • family_with_children • au
4
Never again
Pros:

Location only

Cons:

The disruptional people that live there, rude and disrespectful

2026-05-21 • via Nuitee
Y
yang • solo_traveller • au
9
2026-05-21 • via Nuitee
J
Jacqui • couple • gb
6
Served the purpose in providing overnight accommodation while visiting friends.
Pros:

Good sized room, comfortable bed and shower OK. Air conditioning effective for heating up the room

Cons:

On arrival not much of a greeting, just handed over the key. Room was absolutely freezing, had to put air con on to warm it up and then again first thing in the morning. The whole place looked a bit run down and could not quite make out what sort of hotel it was trying to be. It really needed some TLC.

2026-05-21 • via Nuitee
Y
Yvonne • couple • au
7
2026-05-18 • via Nuitee
E
Emily • extended_group • au
6
2026-05-16 • via Nuitee
M
Michelle • solo_traveller • au
6
Cons:

We booked a room with two queen beds and a spa and they checked us in to a room with two double beds. They gave us another room with a spa that didn't work

2026-05-16 • via Nuitee