Citymax Hotel Bur Dubai

Hotels
7.1 (8848 reviews)
Al Kuwait Street , Dubai , ae

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Free
Children allowed

Facilities

Fitness facilities
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff in some instances
Cons:
Small rooms
Poor cleanliness
Unprofessional service

Categories

Cleanliness
6.74
The carpet was smelly and there were mentions of water shortages.
Service
7.71
Mixed experiences; some staff were helpful but others were rude and unprofessional.
Location
8.25
Good location near metro and supermarkets.
Room Quality
6.7
Rooms are generally considered small and some complaints about missing items.
Amenities
7.23
Basic amenities were available but could be improved.
Value for Money
6.69
Guests mentioned overcharging and not delivering expected value.
Food and Beverage
6.24
Breakfast options were limited with no local variety.
Overall Experience
7.21
Generally positive but with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:30

Property Description

Experience the perfect blend of comfort and convenience at Citymax Hotel Bur Dubai, nestled in the historic Bur Dubai district.

Luxurious Accommodations
Unwind in our stylish rooms adorned with designer furnishings, thick luxury mattresses, and modern amenities including flat-screen TVs and private bathrooms with bathtubs or showers. Your perfect retreat awaits!

Rooftop Relaxation & Fitness
Take a dip in our rooftop pool while soaking up breathtaking views of Dubai. For those looking to stay active, our well-equipped gym ensures you can keep up with your fitness routine even while traveling.

Gastronomic Delights
Savor diverse culinary experiences with our buffet and à la carte options featuring delectable Indian, Chinese, and Thai cuisines. Plus, our 24-hour coffee-house is always ready to serve drinks and refreshments at your convenience.

Book your stay at Citymax Hotel Bur Dubai today and indulge in an unforgettable Dubai experience!

Important information:

Please note that all guests staying at the hotel must present a valid original passport, Emirates ID (for UAE residents) or original National ID card from GCC countries upon check-in.

Kindly note that credit card used to make booking will be required upon check in for verification, in the absence of this credit card hotel will ask for full payment at the time of check-in.

Please note that a pre-authorization of first night will apply on the provided credit card at the time of booking. For debit cards, first night charges will be directly debited from the provided card. If the booking is non refundable, full charges will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, May 1, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 8848 reviews
Cleanliness: 6.74
Service: 7.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 6.24
Overall Experience: 7.21
A
Aryan • couple • in
10
2026-06-06 • via Nuitee
J
Janak bahadur pal • solo_traveller • np
1
Pros:

everything is not good

Cons:

not clean

2026-06-06 • via Nuitee
O
Obsid • solo_traveller • ae
10
2026-06-06 • via Nuitee
V
Vipindas • solo_traveller • ae
7
Pros:

Ac not good

2026-06-06 • via Nuitee
N
Nilesh • solo_traveller • ae
6
Pros:

Its good with location and also lower charges for stay also good cleaning room

Cons:

There is only one problem I faced which is parking space for booking rooms wait for parking

2026-06-06 • via Nuitee
U
Umar • solo_traveller • pk
10
2026-06-06 • via Nuitee
N
NADEEMABBAS GULAMSADIK • couple • in
8
2026-06-06 • via Nuitee
A
Ali • couple • ae
1
Pros:

Receptionist Gaya Anand is very bed person in my life they don’t know how to speak

2026-06-06 • via Nuitee
A
AWAIS SAMRA • solo_traveller • pk
10
Pros:

Good

Cons:

Everything good

2026-06-06 • via Nuitee
S
SAEED RASHED ALI • couple • ae
5
Pros:

Reception gratitude for a warm welcome and hospitality thanks

Cons:

Busy Parking

2026-06-06 • via Nuitee
K
Karna • couple • ae
9
comfortable
Pros:

basic dental kit sleeper towel also not provide this is very bad im use go monthly 3-4 times but not recognized

Cons:

room is clean

2026-06-06 • via Nuitee
C
Chandran • couple • ae
5
2026-06-06 • via Nuitee
Y
YURII • solo_traveller • kz
10
2026-06-05 • via Nuitee
M
Mariel • family_with_children • ae
8
Pros:

Our stays as 2nd time as always good and especially Nandu from the front office his always accommodating to us and the housekeeping staff and pretty sure will come back soon

2026-06-05 • via Nuitee
M
Mancy • solo_traveller • in
10
2026-06-05 • via Nuitee
M
Mancy • couple • in
10
2026-06-05 • via Nuitee
K
Krishna Bahadur • couple • np
10
Overall, my stay was comfortable and met my expectations.
Pros:

I enjoyed the comfortable room and excellent service.

Cons:

Everything was good during my stay.

2026-06-05 • via Nuitee
M
Mohamed • couple • eg
10
Here’s a polished version suitable for a performance review or recognition note: Mr. Rahul has consistently delivered e
Pros:

Customer experience, Hospitality, cleanliness, quietness,value for money

2026-06-05 • via Nuitee
R
Rasith • couple • ae
3
2026-06-05 • via Nuitee
A
Azhar • couple • ae
6
2026-06-05 • via Nuitee