Citymax Hotel Bur Dubai

Hotels
7.1 (8159 reviews)
Al Kuwait Street , Dubai , ae

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff in some instances
Cons:
Small rooms
Poor cleanliness
Unprofessional service

Categories

Cleanliness
6.74
The carpet was smelly and there were mentions of water shortages.
Service
7.71
Mixed experiences; some staff were helpful but others were rude and unprofessional.
Location
8.25
Good location near metro and supermarkets.
Room Quality
6.7
Rooms are generally considered small and some complaints about missing items.
Amenities
7.23
Basic amenities were available but could be improved.
Value for Money
6.69
Guests mentioned overcharging and not delivering expected value.
Food and Beverage
6.24
Breakfast options were limited with no local variety.
Overall Experience
7.21
Generally positive but with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:30

Property Description

Experience the perfect blend of comfort and convenience at Citymax Hotel Bur Dubai, nestled in the historic Bur Dubai district.

Luxurious Accommodations
Unwind in our stylish rooms adorned with designer furnishings, thick luxury mattresses, and modern amenities including flat-screen TVs and private bathrooms with bathtubs or showers. Your perfect retreat awaits!

Rooftop Relaxation & Fitness
Take a dip in our rooftop pool while soaking up breathtaking views of Dubai. For those looking to stay active, our well-equipped gym ensures you can keep up with your fitness routine even while traveling.

Gastronomic Delights
Savor diverse culinary experiences with our buffet and à la carte options featuring delectable Indian, Chinese, and Thai cuisines. Plus, our 24-hour coffee-house is always ready to serve drinks and refreshments at your convenience.

Book your stay at Citymax Hotel Bur Dubai today and indulge in an unforgettable Dubai experience!

Important information:

Please note that all guests staying at the hotel must present a valid original passport, Emirates ID (for UAE residents) or original National ID card from GCC countries upon check-in.

Kindly note that credit card used to make booking will be required upon check in for verification, in the absence of this credit card hotel will ask for full payment at the time of check-in.

Please note that a pre-authorization of first night will apply on the provided credit card at the time of booking. For debit cards, first night charges will be directly debited from the provided card. If the booking is non refundable, full charges will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 8159 reviews
Cleanliness: 6.74
Service: 7.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 6.24
Overall Experience: 7.21
Y
Yasir Ahmad • couple • pk
2
Pros:

Bad smell
Not good staff

Cons:

Location

2026-03-21 • via Nuitee
B
Bhatti • family_with_children • ae
5
Pros:

Not cleaned well

2026-03-21 • via Nuitee
R
Rasith • couple • ae
4
2026-03-21 • via Nuitee
P
Prithivi • couple • ae
8
2026-03-21 • via Nuitee
D
Desalisa • couple • ae
10
2026-03-21 • via Nuitee
J
Jayachandran • couple • ae
10
2026-03-21 • via Nuitee
A
Aashique • family_with_children • ae
8
Pros:

Very good hotel good staff

Cons:

Very good need clean

2026-03-21 • via Nuitee
R
Ranjan • family_with_children • ae
8
2026-03-21 • via Nuitee
M
Marimuthu • solo_traveller • ae
10
Pros:

Comfortable hotel

Cons:

Nothing

2026-03-21 • via Nuitee
H
Hashif • couple • ae
10
2026-03-21 • via Nuitee
W
Warwick • family_with_children • ae
7
2026-03-20 • via Nuitee
J
Jhalak • family_with_children • ae
6
Pros:

Cleanest

2026-03-20 • via Nuitee
S
Shagul • couple • ae
1
2026-03-20 • via Nuitee
J
JITHIN • couple • ae
10
2026-03-20 • via Nuitee
C
Candy rose • couple • ae
5
Not recommended. Though its affordable because of promotions but not good experience.
Pros:

Its fine but not so good experience.

Cons:

The room is quite good but the facility is not good like there kettles is not working, the bed is so noisy when u move and no slippers available and you need to pay for the dental kit.

2026-03-20 • via Nuitee
C
cheryl • family_with_children • ae
10
Pros:

Accessible in metro, supermarket. The staff receptionist ms.jack she is very professional and she help me to extend my 1night more.

Cons:

I call to the reception because there is water leaking on floor to wipe the floor .but no one come until we sleep...

2026-03-20 • via Nuitee
K
Kirty • couple • ae
10
2026-03-20 • via Nuitee
O
Onur • couple • tr
7
2026-03-19 • via Nuitee
F
Fandiño • couple • ae
10
It’s was excellent
Pros:

Everything is clean
And you can find nice atención

2026-03-19 • via Nuitee
S
snehasish • couple • sa
1
Bad
Pros:

Nothing

Cons:

Looks like a railway station

2026-03-19 • via Nuitee