Citymax Hotel Bur Dubai

Hotels
7.1 (9246 reviews)
Al Kuwait Street , Dubai , AE
+971 4 407 8000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location (near supermarkets, shopping)
Affordable price / good rate
Friendly/helpful specific staff members
Some clean and comfortable rooms
Cons:
Cleanliness issues (stains, missing towels, unclean utensils)
Unresponsive reception / phone and inconsistent housekeeping
Limited or poor amenities (pool closed, Wi‑Fi issues, tight parking)
AC and room maintenance problems

Categories

Cleanliness
5.5
Multiple reviews mention stains on curtains, unclean utensils, missing towels and generally 'not very clean' rooms, though a few guests praised specific rooms as clean.
Service
7.4
Service is mixed: several guests praised friendly staff and named employees positively, while others reported unresponsive reception phones, rude security and poor housekeeping attitude.
Location
8.9
Location is consistently praised (near supermarkets, good for car owners, close to shopping); some note Metro is a 15–16 minute walk but overall location is a clear strength.
Room Quality
6.3
Rooms receive mixed feedback: some guests appreciated clean/nice rooms, others reported malfunctioning AC, missing towels/toiletries and occasional maintenance issues (door key battery).
Amenities
6
Amenities have shortcomings noted: pool closed for months, limited daily housekeeping, Wi‑Fi connection issues, tight parking and limited available facilities.
Value for Money
7.9
Many reviewers describe the hotel as affordable and good value for its rate, despite some service and amenity shortcomings.
Food and Beverage
6
Food complaints include limited breakfast options and high food prices; some guests did not mention food at all, indicating it is not a strong point.
Overall Experience
8.8
Overall impressions vary from 'highly recommended' and 'good stay' to 'nightmare' experiences; on balance guests appreciate location and some staff, but cleanliness and amenities drag down consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Experience the perfect blend of comfort and convenience at Citymax Hotel Bur Dubai, nestled in the historic Bur Dubai district.

Luxurious Accommodations
Unwind in our stylish rooms adorned with designer furnishings, thick luxury mattresses, and modern amenities including flat-screen TVs and private bathrooms with bathtubs or showers. Your perfect retreat awaits!

Rooftop Relaxation & Fitness
Take a dip in our rooftop pool while soaking up breathtaking views of Dubai. For those looking to stay active, our well-equipped gym ensures you can keep up with your fitness routine even while traveling.

Gastronomic Delights
Savor diverse culinary experiences with our buffet and à la carte options featuring delectable Indian, Chinese, and Thai cuisines. Plus, our 24-hour coffee-house is always ready to serve drinks and refreshments at your convenience.

Book your stay at Citymax Hotel Bur Dubai today and indulge in an unforgettable Dubai experience!

Important information:

Please note that all guests staying at the hotel must present a valid original passport, Emirates ID (for UAE residents) or original National ID card from GCC countries upon check-in.

Kindly note that credit card used to make booking will be required upon check in for verification, in the absence of this credit card hotel will ask for full payment at the time of check-in.

Please note that a pre-authorization of first night will apply on the provided credit card at the time of booking. For debit cards, first night charges will be directly debited from the provided card. If the booking is non refundable, full charges will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jul 1, 2026 until Fri, Jul 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 9246 reviews
Cleanliness: 5.5
Service: 7.4
Location: 8.9
Room Quality: 6.3
Amenities: 6
Value for Money: 7.9
Food and Beverage: 6
Overall Experience: 8.8
B
Bebiro • couple • ae
10
2026-10-31 • via Nuitee
M
Manila • couple • lk
8
Pros:

Good and friendly staff

Cons:

Have parking free and very comfortable

2026-10-31 • via Nuitee
M
muhammed • couple • ae
7
Good location for car owners Metro is bit far 16 minutes walk is required almost 1.2 km Hotel is good. It’s very much cr
Pros:

The location

Cons:

There were stain on the curtain photos attached. It should be more clean.

2026-10-31 • via Nuitee
A
Abdullah • extended_group • ae
1
ما انصح اي احد يقيم بفندق هذا
Pros:

ولا شيء

Cons:

الباركن ضيق و ما يكفي و ريحه الفندق و سوء تعامل وغيرها ما يستاهل هل سعر مول

2026-10-31 • via Nuitee
A
Akshay • solo_traveller • in
6
2026-10-25 • via Nuitee
S
Snehita • solo_traveller • in
7
2026-07-25 • via Nuitee
A
Atif • solo_traveller • ae
10
2026-07-25 • via Nuitee
Y
Younes • solo_traveller • ae
7
2026-07-25 • via Nuitee
S
Sukhdev • couple • us
9
2026-07-25 • via Nuitee
A
Ana • couple • ae
9
2026-07-25 • via Nuitee
S
Sharon • solo_traveller • ae
5
2026-07-25 • via Nuitee
M
Millette • solo_traveller • ae
8
Pros:

Affordable price

Cons:

Short of amenities, Food rate is too high, utensils are not clean

2026-07-25 • via Nuitee
G
Gayan • couple • ae
1
2026-07-25 • via Nuitee
S
Shobha • extended_group • ae
8
Pros:

I love the staffs cleaning and reception sister Bhawana. Thank you

2026-07-25 • via Nuitee
E
Elsawaf • couple • ae
1
2026-07-25 • via Nuitee
S
Sasheendran • solo_traveller • ae
10
Pros:

Ok

Cons:

Very good safety

2026-07-25 • via Nuitee
S
Subhi • solo_traveller • ae
10
2026-07-25 • via Nuitee
K
Karthick • solo_traveller • sa
7
2026-07-25 • via Nuitee
M
Muhammad • solo_traveller • pk
9
Pros:

You have to provide soap

Cons:

T.v

2026-07-24 • via Nuitee
D
Dhiraj • solo_traveller • ae
6
2026-07-24 • via Nuitee