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Facilities
Property facilities
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Meeting rooms
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Fitness facilities
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Express check-out
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Sauna
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Fitness facilities
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Shopping on site
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Breakfast available (surcharge)
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Television in common areas
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Express check-out
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Meeting rooms
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Billiards or pool table
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Snack bar/deli
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Parking (limited spaces)
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Access to nearby indoor pool
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Internet access
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Wine release events
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Swimming nearby
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Discover the perfect blend of style and convenience at Aloft London ExCel, your gateway to the vibrant Docklands.
Sleek Accommodations
Each spacious room is designed with modern elegance, featuring a 42-inch flat-screen TV and luxurious signature beds. Relax in large showers, and for those needing extra space, our suites include a separate living area.
Convenient Access
With the Prince Regent DLR Station just steps away, explore iconic destinations like Canary Wharf and the O2 Arena in under 10 minutes. Plus, London City Airport is less than a mile away, making travel a breeze.
Dining & Nightlife
Savor seasonal delights at Docksider restaurant, available for breakfast, lunch, and dinner, with 24/7 snack options from re:fuel by Aloft. Unwind at the lively WXYZ bar, where signature cocktails await.
Don’t miss the chance to experience it all; book your stay at Aloft London ExCel now!
The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check-in at the hotel. Please note that in the event that you cannot produce the same credit card, the hotel reserves the right to ask for an alternative method of payment.
Credit/Debit Card Policy:
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy:
Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted. Please note that the hotel does not accept third party bookings paid by credit card: contact the hotel directly for information regarding bank transfers.
Check: Banker checks are not accepted. Traveler’s checks are not accepted for payment or exchange. Guest must show valid passport for the transaction.
Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.
Dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed. No extra charges.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 0 years old stay for free when using an existing bed.
People no matter the age stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not possible) and costs GBP 20 per day.
Location
Property Video
Guest Reviews
Location was spot on for the Excel Centre. Hotel was modern and contemporary with excellent room layout and feel. Staff were friendly. I was able to park my car easily. Nice bar/resturant.
Nothing
Friendly staffs.
Was not informed that parking is paid for before I chose the facility, the shower gel port was not refilled even after we informed staff at the reception
Location
The bar is lovely but expensive
The room is very basic, very clean though.
The coffee is awful coffee bags with no taste, no spoons so difficult to get the bag out the cup. No duvet cover on the duvet
Many thanks to the lovely colleague at reception and for the unexpected upgrade. I’d forgotten that I had accumulated Silver membership lol. The suite was spacious and so comfortable, perfect for a stay with an older child. Breakfast offered good variety and I appreciated that it was complimentary for my son.
DLR closure made the location somewhat less convenient, but this was of course out of the property’s control.
I didnt like anything, this place really sucks.
What didn't I like, where do I begin? Its impossible to find, stuck between an airport runway and a system of docklands. Its in a motorway striven, wetland straight-jacket so there is nothing to walk to. You have to drink and eat in this tombstone to corporate mediocrity. They have put brightly coloured ill matching furniture in the departure-lounge style bar eatery which gives it a sort of kinda-garden feel if all the kids were heavily medicated and had lost any sense of fun. Its tacky and loud as the corporate decorator no doubt was emailed to achieve. They have also put some purple tiles on the facade and the odd bit of striped carpet in the hallways in a desperate attempt to appear 'cool' but like that uncle in the yellow cardigan its just sad. After my first warm bottled beer, I asked if my second could be cold. I was told the fridges weren't working, not before I was served of course, after. When I asked for a draft beer I was told they were out. Thats right a cold beer is beyond these people. That is setting the bar too high. The link to the internet wasnt working but a lovely young lady would scuttle around putting the underpinning domain number into your browser so you could get access but it couldnt be saved, so you needed her every time and ofcourse therefore no internet in your room. The food reflects TGI Fridays from the 1990s and is cooked or reheated by people who clearly eat elsewhere. And there are some weird little touches, although i booked a room for two, you get one can of water. One. I really cant convey enough how much i disliked this testiment to how a place looks and feels when the person making the key decisions, is in Denver. Awful.
The property is well situated and is literally 5mins walk via the Hotel Lifts to prince Regents tube station. That for us was great.
There was nothing I disliked about my stay. As a suggestion for further improvement, the seating provided in the accessible bathroom facilities could be made a little larger to enhance comfort for guests with disabilities.
Vyborna poloha priamo pri Excel
The staff were very helpful during our stay, they were very accommodating. Any questions we had were answered very quickly, the room itself was fantastic. We had a desk which was very helpful and the bathroom was very nice.
The air conditioning did not work very well throughout our stay, so it wasn't very pleasant in the room as well as the mattress was not secure so it moved as we moved onto the bed.
The price surge due to MCM Comic-Con makes it something that I wouldn't pay for if given the choice. I appreciate that it is near the convention, however with the fact that parking is an extra £20 per night on top of this stay, I couldn't justify the price.
I made reception aware that I would be checking in late (22.30 - 23.00) and they checked me in quickly as I arrived.
My suite was clean and the bed was extremely comfortable. I slept so well. I even requested a late check out which was given to me as a complementary.
Breakfast had a great selection. Everything fresh, hot (where needed) and the staff were extremely attentive.
I had dinner also in the Hotel restaurant which exceeded my expectations! I throughly enjoyed my steak and red wine and once again the service was 10 out of 10.
The only thing was that I went into the lift after someone that had come out of the pool and so the floor was soaking wet. This could be a little dangerous for elder guests.
Friendly staff, good location, good food
Water provided for one person in a room unless more is requested for
Location, friendly staff, good service
Water provided for just one person in a room unless asked
The location is perfect. Room is as nice and clean. Staff very friendly
Only one can of water per room, really isn’t very good for two people, should provide at least water for both people.
Tea/coffee good but not very generous.
Pool lovely but no clean towels and no one to ask, which was very inconvenient.
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