NOI Casa Atacama

Hotels
8.6 (215 reviews)
Tocopilla E-8 , Tocopilla , cl

Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
Poor value for money
Inedible food on Christmas

Categories

Cleanliness
7.98
Some areas mentioned as dirty, particularly the pool and balconies, which impacted the cleanliness rating.
Service
9.45
Staff were described as friendly and accommodating, contributing positively to the service experience.
Location
9.49
Well-located hotel with convenient access to the heart of San Pedro de Atacama.
Room Quality
8.44
Rooms were comfortable and clean, though a lack of air conditioning was noted.
Amenities
8.97
Amenities like a breakfast to-go and a water refill station were appreciated, although some areas were neglected.
Value for Money
7.43
Price did not correspond to the overall quality, particularly highlighted during a disappointing Christmas dinner.
Food and Beverage
7.98
While breakfast options were available, the quality of dinner during a holiday was below expectations.
Overall Experience
9.05
Overall, guests had a comfortable stay with nice staff, despite some issues with cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:28

Property Description

Luxurious Accommodations
Experience the ultimate comfort in our bright and spacious rooms at Casa Atacama. Enjoy garden views from large windows, 400 thread count Egyptian cotton sheets, and complimentary WiFi for a relaxing stay.

Relaxation and Wellness
Indulge in our spa facilities featuring a sauna, steam room, and massage services. Unwind on sun loungers by the outdoor pool or explore the area with our complimentary bikes. Let us pamper you with complimentary welcome drinks and a gourmet restaurant.

Convenient Location and Services
Located just a minute's walk from San Pedro de Atacama's main square, Casa Atacama offers easy access to local attractions. Take advantage of our 24-hour front desk for shuttle services to the airport and book exciting excursions right at the hotel.

Book your stay at Casa Atacama by Noi Hotels for an unforgettable experience in San Pedro de Atacama.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for US$80 per person per night when using an existing bed.
    People 5 years old and over stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 215 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 9.05
F
Felipe solo_traveller cl
5
No vale la pena la pension completa. Relacion precio/calidad malo.
Pros:

La amabilidad del personal y las habitaciones.

Cons:

La comida del restaurant era pesima. El servicio lento, llegaba fria, no era del 100% de lo que aparecia en el menu, por ej: en el plato de atun decia arroz thai y llego con otro arroz y la salsa no era thai. El sandwich llego con un pan frio, ni siquiera tostado o con una capa de mayonesa, la carne no llegaba al punto solicitado. En general, estuvimos 3 dias completos y pagamos la pension completa y el menu de la sugerencia del chef fue la misma en los tres dias y tenia 4 platos, es decir en un almuerzo y cena, entre dos personas probaban el menu completo y en los otros dias no habian mas opciones. Por ningun motivo pedir las sopas/cremas o los sandwich, y claramente la pension completa no.es una experencia a la altura de lo que uno esperaria del hotel NOI. De todas formas destacar que la amabilidad y cordialidad del personal destacaba.

La pension completa no ofrece una experencia para realmente aprovechar el hotel el dia completo.

2026-05-17 via Nuitee
B
Bernardo family_with_children br
9
2026-05-14 via Nuitee
H
Herman family_with_children cl
8
Fin de semana en familia
Pros:

Estaba bien ubicado

Cons:

Podría ser más cómodo

2026-05-09 via Nuitee
M
Mariana family_with_children cl
7
Pros:

La arquitectura y decoración

Cons:

Relación calidad-precio, y atención al cliente

2026-05-03 via Nuitee
S
sonia couple fr
4
Pros:

Emplacement
La masseuse
Le mojo TRES TOT le matin au bord du bassin

Cons:

Le rapport qualité prix
La NON implication du personnel
La capsule de café ( machine ds la chambre) facturée 1€
Tous les cactus et plantes mourantes
Le bruit des machines de clim 24/24 ( notre clim était coupée!)
La " deluxe vue jardin" = une chambre avec une courette sans chaises, vue sur un mur à 1,50 & une ENORME antenne pleine d'ondes

Besoin d'être renové et MANAGÉ

2026-04-27 via Nuitee
A
Ana Cristina extended_group br
10
Ótima estadia com quartos amplos, limpos, café da manhã bom e localização excelente
Pros:

Quartos amplos e confortáveis

Cons:

O pagamento é sempre estimado em USD , temos que pedir para pagar em outra moeda !

2026-04-27 via Nuitee
J
Jose family_with_children br
6
Quarto bom, restaurante bom, mas nenhuma outra comodidade! baixo custo benéfico.
Pros:

Restaurante do hotel é bom.

Cons:

Piscina gelada, impossível entrar.
Hotel precisa de uma reforma.
Chuveiro com agua morna!
Sauna quebrada.
Café da manha fraco!

2026-04-27 via Nuitee
H
Hans-Joachim couple de
8
Für einen kurzen Aufenthalt sehr gut geeignet.
Pros:

Zentral gelegen (10 min Fussweg) zum Zentrum.

Sehr freundliches Personal und umfangreiches Frühstücksbüffet.

Cons:

Wenig Ablageflächen für die Kleidung sowie die kleine ummauerte Terrasse.

2026-04-20 via Nuitee
C
Cleusa extended_group br
10
2026-04-18 via Nuitee
K
knud couple dk
10
2026-04-07 via Nuitee
M
Mary couple us
8
Pros:

The hotel is located on a quiet road close to the town center. There is parking for cars available in front of the hotel. The breakfast offers a lot of great choices and the espresso machine from Lavazza makes great coffee.

Cons:

We are a travelling couple and I booked a deluxe room (picture showed a double bed). The room that we got assigned (number 19) is better suited for travelling siblings it had 2 tiny (smaller than twin) beds a bit of an awkward choice by the person at the front desk.

2026-03-29 via Nuitee
M
Mary couple us
10
Beautiful hotel at great location
Pros:

The hotel is located on a quiet road close to the town center. There is parking for cars available in front of the hotel. The breakfast offers a lot of great choices and the espresso machine from Lavazza makes great coffee.

Cons:

We are a travelling couple and I booked a deluxe room. The room that we got assigned (number 19) is better suited for travelling siblings it had 2 tiny (smaller than twin beds) a bit of an awkward choice by the person at the check in counter.

2026-03-28 via Nuitee
B
Buk65 Couples London, England
10
Very nice hotel with great staff
Pros:

The hotel is central, being a short walk from the town centre. Breakfast was good and the rooms decent sized and comfortable.

2026-03-23 via Tripadvisor
S
sphilip1990 Family
10
Safe well curated rooms in atacama
Pros:

Had a great experience in atacama. The rooms were very comfortable especially the premium one. Out of the atacama hotels this one had a great atmosphere / rooms for its price. I would highly recommend! Also walking distance to town

2026-03-23 via Tripadvisor
7
791YvonneP Couples Denver, Colorado
8
Front desk staff is the best
Pros:

Great location, staff and breakfast. The massage service was reasonable and very good. No ac but the ceiling fan was good. The room was needing painting and updating but it was comfortable.

2026-03-22 via Tripadvisor
2
293daphnees Friends getaway
8
Brian made it GREAT
Pros:

Brian Neira was the best part of this experience. He is an absolute pleasure to be around and to work with. He is professional, resourceful, goes above and beyond the call of duty to make guests's feel welcome. The level of service that he gives makes the place feel like a 5-star establishment. He is the model employee and should train the other staff, especially Andrea at the front desk. Andrea is unhelpful and uninterested. We practically begged her to help us book a transport from the hotel to CJC. It took almost 5 days of back and forth via email and, at the end, we had to find our own transport. If we weren't resourceful people, we would have been stuck and she was uncovered and uninterested.
I hope the establishment is doing everything in its power to keep Brian. He is an asset.

2026-03-17 via Tripadvisor
M
malikao401 Friends getaway
8
Regional 4-star and Global 3-star...BUT BRIAN NEIRO AT FRONT DESK GIVES FIVE STAR PERFORMANCE & SERVICE!! Well Done Sir!
Pros:

(Note: I've been to 93 countries and don't usually write reviews but I had to on this one)

Aesthetically pleasing property. After 5 days in the Bolivian Desert we were looking forward to this oasis just across the border. We checked in for one night to do a star gazing tour then catch a flight to Santiago.

Prior to arrival we were in contact with Andrea at the front desk and she simply was not helpful when it came to trying to assisting us to arrange departure airport transfers and night sky tours. She was actually borderline unnecessarily difficult. IN TOTAL CONTRAST BRIAN AT THE FRONT DESK WAS ABSOLUTELY BRILLIANT! Given we arrived at 4p and would leave at 8am, he helped us to book appointments at the spa, reserve the sauna, gave tips on how to use the iPhone for night shots, talked about the neighborhood and things to do and of course showed us our room.

We had Room #4 which has a perfect view to the pool. Loved the indoor outdoor feel of the shower and the open plan of the room (just note there's no privacy between the bedroom and bathroom). The bed and pillows were soft an there was enough space not to feel cramped.

At the pool the sun felt amazing, too bad there were no towels or pool staff visible. The jacuzzi was a great idea in theory except there were no bubbles or obvious controls or staff to help. The pool was freezing which is probably awesome in warm weather (not March!) Skies were crystal clear and the sun was sunning...so all was well. The welcome drinks tickets were a nice touch so we had pisco sours (not bad for a neighbor).

The on site spa is separately managed. They have a well stocked spa menu including sound bath bowls. We opted for deep tissue massages (you'll need it after the bumpy ride from Uyuni to San Pedro Atacama). The massage felt more like the mixed massage of light and soft. But no energy to complain and was grateful to whatever the hands could do.

We never made it to the sauna but be sure to book it after 6:30p since it's solar powered and Brian said that's when you'll get the best experience.

The food was pretty good. Give yourself time to enjoy a leisurely dinner (we didn't) because everything is made to order and takes 30min to make. We scoffed down shrimp pasta to make it to our tour on time.

The tour desk (a different Andrea) pre booked the night sky tour (we went with the STARS & FIRE experience) and it was worth the drive. We saw the Milky Way --we planned it for the new moon since no moon in sky enhances the experience-- and we lucked up and had zero clouds as well. You'll have a fireside chat, wine and cheese, telescope views of planets and constellations and a small ancestral veneration fire ceremony to participate in if you'd like.

WARNING: We woke up at 6:30a to no water in the ENTIRE TOWN (doesn't bode well for morning routine). It came back on around 8am --seems like it happens often so the hotel should have warned us and possibly provided water buckets for the toilets or something.)

2026-03-17 via Tripadvisor
M
Marisol extended_group cl
4
Cons:

El hotel está muy venido a menos

2026-03-14 via Nuitee
S
SallyFromSydney Friends getaway
10
Sanctuary of calmness
Pros:

A sanctuary of calm amongst an amazing (but very busy destination) the rooms were very spacious and cleaned immaculately every day. Staff are very friendly and helpful, social shoutout to Andrea who couldn’t do enough for us. Max 5 minute walk to the Main Street. Highly recommended.

2026-03-12 via Tripadvisor
F
Froggy_in_Denmark Couples
10
Rustic, cosy, has a lot of character
Pros:

We enjoyed spending four nights at this hotel. It is an odd place in a way with low and somewhat worn buildings but it is in character with the town. The room (standard room 31) was also a bit rustic and worn but it had character too, was comfortable, and we liked it. The small outdoor courtyard is with high walls and completely without a view – it's an odd way of designing a courtyard – but at least we did have a small private outdoor space. The shower is very big and really nice. We enjoyed the restaurant for dinner a couple of times – cosy and nice food.

We felt very comfortable here and thoroughly enjoyed our stay.

2026-02-26 via Tripadvisor