Hyatt Regency Cape Town

Hotels
•
Hyatt Regency
8.8 (1548 reviews)
126 Buitengracht Street , Cape Town , za

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional Service
Great Location
Clean Rooms
Wonderful Views
Cons:
Limited Amenities
Tired Room Condition
No Draft Beer at Bar

Categories

Cleanliness
8.69
General sentiment based on several reviews highlighting the cleanliness of the rooms.
Service
9.66
Exceptional service mentioned multiple times, especially by Abraham and the management team.
Location
9.2
Cited as a vibrant and convenient area, with great views and access to attractions.
Room Quality
8.15
Some reviews noted that rooms were tired and lacked space for luggage.
Amenities
8.18
Amenities were mentioned as lacking basic items such as paper and decent bathrobes.
Value for Money
8.64
Standard quality for this hotel tier, considering location and service.
Food and Beverage
8.69
Breakfast was praised, but some dining options were limited.
Overall Experience
9.16
Exceptional stays mentioned in various reviews with high expectations met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:24

Property Description

Prime Location near International Convention Centre and Bo-Kaap
Situated within close proximity to key landmarks, the Hyatt Regency Cape Town offers a convenient stay for both business and leisure travelers. Explore the vibrant Bo-Kaap area or attend events at the nearby International Convention Centre with ease.

Luxurious Amenities for Comfort and Convenience
Experience comfort in the spacious and modern guest rooms equipped with essential amenities like a flat-screen TV, air-conditioning, and a private bathroom with premium toiletries. Stay connected with complimentary WiFi and enjoy a restful night's sleep on plush bedding.

Relaxation and Wellness Facilities
Unwind at the 24-hour gym, sauna, or outdoor pool offering stunning views of Signal Hill. Whether you're looking to stay active or simply relax, the hotel's wellness facilities cater to all guests.

Book your stay at the Hyatt Regency Cape Town for a memorable and convenient experience.

Important information:

Please note that the hotel is halal-friendly but alcoholic beverages are offered in guest rooms, the Signal Hill lounge and terrace as well as in the Executive Lounge.

Payment before arrival via credit card or bank transfer is required. The property will contact you after you book to provide instructions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CPT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs ZAR 140 per day.

Location

Guest Reviews

8.8
Based on 1548 reviews
Cleanliness: 8.69
Service: 9.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 9.16
F
Fabian • family_with_children • za
10
I had an exceptional stay—beautifully located, wonderfully comfortable, and elevated throughout by the hotel’s impeccabl
Pros:

I really enjoyed my stay at the Hyatt Regency Cape Town. The first thing that stood out to me was the location — right on the edge of Bo‑Kaap, with its colourful streets, great spice shops, and easy access to top restaurants on Kloof and Bree Street. It made exploring the city effortless and gave the stay a real sense of place.

The rooms were another highlight. They were modern, clean, and comfortable, with thoughtful touches like blackout curtains, a good in‑room coffee setup, and beautiful views depending on the room type — whether mountain, city, or landmark views. Everything felt well‑maintained and of a high standard.

The service truly made the stay memorable. Every staff member I interacted with was warm and attentive, and there was a genuine sense of hospitality throughout the hotel. Guests often mention exceptional service, and I absolutely agree — the team really goes out of their way to make you feel at home.

I also loved the breakfast. It was varied, fresh, and generous — the perfect start to each day.

The hotel’s amenities, like the outdoor pool, fitness centre, and reliable high‑speed WiFi, added even more convenience and comfort to the stay.

Overall, the Hyatt Regency Cape Town offered a great combination of comfort, style, excellent service, and a prime location. I genuinely enjoyed my time there and would happily return.

Cons:

Nothing

2026-04-04 • via Nuitee
M
Mohammed • family_with_children • za
8
2026-04-04 • via Nuitee
S
Stan Nyabereka • solo_traveller • zw
6
Pros:

Wifi , travel desk was excellent. Porter service was good.

Cons:

Breakfast limited choices compared to other like hotels I have stayed at.

2026-04-02 • via Nuitee
H
Hassaan • family_with_children • ae
10
2026-04-02 • via Nuitee
J
Junaid Mohamed • family_with_children • za
7
Lovely place, but slighly short of amazing!
Pros:

Lovely, spacious rooms and bathrooms. Interleading rooms allowed for convenience of my family group. Halaal food being available was a major win! The staff were always courteous, friendly and obliging. The location in Bo Kaap is amazing (RSA experience at one's door step literally). Views of table Mountain and Lions Head were amazing!

Cons:

For a 5 star rated place, it's ridiculous to be paying for parking, especially in RSA, with safety concerns etc. Much cheaper hotels offer free parking! Also, the bathrooms appear to be updated, but the floors and furniture in the rooms were VERY dated, and in some places broken or falling apart (major anticlimax here). Lastly, housekeeping is sketchy on the weekend (left our room at 10am, and on return at 5pm it still wasn't done). Also, a small kids club or play area would have been nice. There seemed to be zero available in the way of kids leisure activities.

2026-04-02 • via Nuitee
V
Voyage47541052974 • Friends getaway
10
Elegant Dining & Impeccable Service at the Hyatt
Pros:

An exceptional experience at the Hyatt Regency. The level of service was seamless - attentive without ever being intrusive, which made the entire evening feel effortless.

Urchin restaurant was outstanding. The seafood was phenomenal, beautifully presented, and full of flavour. The ambiance, music, and overall setting created such a special atmosphere.

Everything was executed with care and attention to detail. Definitely a place I’ll be returning to.

2026-04-01 • via Tripadvisor
E
Esmailjee • family_with_children • za
8
2026-04-01 • via Nuitee
S
Suad • couple • sa
7
2026-03-31 • via Nuitee
S
Suad • couple • sa
7
2026-03-31 • via Nuitee
A
alina • couple • ru
8
2026-03-31 • via Nuitee
G
Grant • couple • gb
9
Lovely stay, would definitely go back again
Pros:

Lovely hotel, clean, great staff, excellent breakfast, and good location.

Cons:

The gym was way too small.

2026-03-30 • via Nuitee
C
citytripfan1 • Couples
10
Excellent stay - tours with Redhaa from Dreamcoast our highlight
Pros:

We stayed 8 nights - all worked out great for us.

We had an absolutely outstanding experience in Cape Town thanks to our guide Redhaa from DreamCoast Tours, arranged through the hotel travel desk.

From start to finish, everything was seamless, professional, and incredibly well thought out. We did multiple full-day trips (Cape Peninsula, Winelands, and more), and every single one exceeded expectations.

Redhaa was not only extremely knowledgeable, but also genuinely warm, attentive, and clearly passionate about what he does. He made us feel completely safe and at ease at all times — which was very important to us — while also ensuring we saw the very best of each destination without ever feeling rushed.

What really stood out was his ability to tailor each day to our preferences, adjust the pace perfectly, and add thoughtful touches and local insights that you simply wouldn’t get on a standard tour. The vehicle was comfortable, timing was always spot-on, and logistics were handled flawlessly.

Cape Town is an incredible destination, but having the right guide makes all the difference — and Redhaa truly elevated the entire experience for us.

We would highly recommend Redhaa and DreamCoast Tours to anyone looking for a safe, smooth, and memorable way to explore the region.

Thank you again for an unforgettable trip!

2026-03-27 • via Tripadvisor
S
StefanB_11 • Couples • Amsterdam, North Holland Province
10
great location to explore Cape Town
Pros:

The location was key for our exploration of Cape Town. Close to the Table Mountain, Cape and the beach. Waterfront is very close as well. Best you use an Uber to get around. Rooms are new, spacious and well maintained.

2026-03-24 • via Tripadvisor
5
503zanez • Couples
10
Perfect
Pros:

The staff was perfect, very friendly, thoughtful and efficient.

2026-03-23 • via Tripadvisor
M
Marie • couple • de
10
2026-03-23 • via Nuitee
D
Divan • family_with_children • za
2
Pros:

Centrally located. Checkout at noon is great, too.

Cons:

I phoned ahead and asked the hotel if they could please switch on the AC in the room and set it to the coldest setting. It wasn't done. When I arrived I wanted to order room service, but there was no menu in my room. By the time someone brought the menu it was too late to place an order at the bar. If there had been a menu as there was supposed to be, it would've been in time. It was the hotel's fault that the order was late. I asked room service and reception to make an exception, but they refused. Furthermore, for a Hyatt Regency to not have a coffee machine is terrible. If I wanted instant coffee I can stay at a 1-star hotel.

2026-03-23 • via Nuitee
Z
Zwane • couple • za
10
Perfect
Pros:

The staff was extremely helpful and friendly

2026-03-23 • via Nuitee
V
Victoria • couple • na
9
Would stay there again if they offer more cheaper deals
Pros:

The staff were exceptionally friendly and very kind. We had a lovely room 210 spacious and comfortable bed !
The bar upstairs was lovely by the pool.

Cons:

The burger patty was really tasteless and dry.

2026-03-22 • via Nuitee
J
Jayendra • family_with_children • au
10
Excellent Hyatt.
Pros:

Food.

Cons:

Nothing.

2026-03-22 • via Nuitee
A
Alice • couple • it
9
2026-03-22 • via Nuitee