Hotel on the Promenade

Hotels
9.4 (652 reviews)
11 Arthurs Road , Cape Town , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent food
Cons:
Rooms can be small
No views from some rooms

Categories

Cleanliness
9.35
Rooms are clean and well-kept as described in multiple reviews.
Service
9.85
Staff are very friendly and attentive, providing excellent service according to reviews.
Location
9.85
Location is fantastic, centrally located near the promenade and beach.
Room Quality
8.85
Some reviews mention rooms being small or older, impacting the overall quality.
Amenities
8.85
Amenities are generally well-rated, though some guests noted a lack of views.
Value for Money
9.35
Good value given the quality of service and location.
Food and Beverage
9.35
Food quality is excellent with positive mentions of the restaurant.
Overall Experience
9.75
Overall experience rated highly with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:11

Property Description

Luxurious Boutique Hotel by the Sea

Stylish Accommodations: Immerse yourself in luxury with elegant rooms featuring walnut-colored floors and leather-back beds. Enjoy modern amenities like a private bathroom and a large flat-screen TV in every room.

Convenient Location: Just a stone's throw away from the Sea Point Promenade, our hotel offers easy access to the V&A Waterfront and Sea Point Pavilion. Explore the best of Cape Town within minutes from our doorstep.

Exceptional Services: Let us take care of your travel needs with our convenient airport shuttle service. Experience top-notch hospitality and make your stay truly unforgettable at Hotel on the Promenade.

Book now to indulge in a lavish seaside retreat at Hotel on the Promenade.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 3 years old to 7 years old stay for ZAR 300 per person per night when using an available extra bed.
    People 8 years old and over stay for ZAR 500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 652 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 8.85
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 9.35
Overall Experience: 9.75
S
Selwyn • couple • za
9
Happy to return on my next trip
Pros:

Very comfortable stay

Cons:

No complaints

2026-04-25 • via Nuitee
A
Alexander Voigt • solo_traveller • de
10
Cape Comfy & Cozy with great Food.
Pros:

Let's be real, Cape Town has a lot of good options to stay at. If the words clean, cozy and comfy are important to your choice of accommodation then I can wholeheartedly recommend this Hotel to you. Eugene the Manager welcomed us warmly and we felt like home from second one. He and his crew make the difference. Food was amazing, try the Shashuka in the Morning and the Beef Fillet with Brandy Sauce and mouthwatering smoky tasting vegetables at Lunch or Dinner. They also have vegetarian only and vegan options. The only reason why I would like to deduct points here is so that the Hotel doesn't get overbooked and prices rise for our future stay over. Keeping the Hotel to oneself is not really fair and it kind of punishes the skill & determination of the Crew making this place so wonderful. So here we go..5 stars, actually 6 if there were 6.

2026-04-24 • via Nuitee
H
Herr KELLER • solo_traveller • de
10
2026-04-15 • via Nuitee
F
Felix • extended_group • de
9
Felt like home
Pros:

The staff is truly exceptional. Each time we returned to the hotel, we genuinely looked forward to seeing them and enjoyed our conversations. They made the entire place feel like home. The bar area has a great atmosphere, and the breakfast offers a wide variety of options. The bed was extremely comfortable, and overall, we thoroughly enjoyed our stay.

Cons:

It would be beneficial to install an exhaust fan in the bathroom to help reduce humidity after showering and minimize the risk of mould. Additionally, improving the Wi-Fi signal in the rooms would enhance the overall guest experience. Replacing the rug in the sleeping area with a more stylish carpet could also elevate the room’s aesthetic.

2026-04-15 • via Nuitee
G
Gerald • couple • za
9
Perfect little hide away hotel in Sea Point !
Pros:

Fantastic place - had a great stay, staff very friendly and helpful, centrally located - easy to get to restaurants, bars, shops etc. AND a small sea view

2026-04-14 • via Nuitee
M
Michael • couple • bw
10
Had a wonderful stay. Lots to do in the area
Pros:

Great balcony, great location and staff

Cons:

Parking

2026-04-13 • via Nuitee
F
FIONA • couple • bw
10
4 days seemed the perfect length of stay in Cape Town
Pros:

Didnt try the breakfast ,but only because i am not a breakfast person. It looked good
Really clever amount of plugs which is important .Loved the balcony area

Cons:

Could be a few more International news channels on the TV
Possibly a few pamphlets on the bus routes and wine estates would have made good reading

2026-04-13 • via Nuitee
S
Susan • couple • us
9
It was a very cute and cozy hotel and the staff was excellent
Pros:

Great location a block from the beach

2026-04-03 • via Nuitee
A
Andrea • couple • de
10
Tolle Lage. Super nettes Personal, sehr freundlich und gemütlich
Pros:

Very Nice small and very personal Hotel. We were feeling very special there. A Hotel to get the real Kapstadt feeling. Super location.

2026-03-24 • via Nuitee
D
Du Plessis • family_with_children • za
7
Pros:

The staff and the location

Cons:

The place is due for an upgrade considering the rate per night. TV is not a smart TV and the frame hang loose, bed is not comfortable anymore and pillows are worn, sleep very uncomfortable. Ceilings where roofleaks were are covered badly and paint not neat. 3 days stay and didnt get sugar day 2 & 3 and not once we got milk. Fridge doesnt make cold.

2026-03-24 • via Nuitee
I
Inga • couple • ru
10
Удобный отель .
Pros:

Хороший завтрак, удрбная кровать, приветливый персонал. Далековато от района waterfront. Рядом большой гипермаркет и много ресторанчиков.

Cons:

В номерена 1 этаже фактически нет окна. Т. Е номинално есть, но в 30 см от окна выстроена стена, которая кго полностью закрывает.

2026-03-20 • via Nuitee
I
Inga • couple • ru
8
Pros:

Отель расположен достаточно далеко от района water front, примерно км 3. В номере de lux, куда нас заселили на 1 этаже окно номинальное- примерно а 30 см от окна выстроена стена. При заезде не работал кондиционер, но , надо отдать справедливость персоналу, в тот же день был установлен совершенно новый. Завтраки хорошие. Персонал очень дружелюбный. Номер большой и удобный.

Cons:

Отсутствие нормального окна в номере.

2026-03-17 • via Nuitee
N
Nicolien • couple • za
9
2026-03-15 • via Nuitee
K
Keaton • solo_traveller • us
9
2026-03-15 • via Nuitee
S
Semhar • family_with_children • us
8
Pros:

Front desk staff was really sweet. A/C was good and bed was comfy.

Cons:

Some towels were stained. Bath towels were a little small. Not a fan of the keychain- very big (and not sure how they handle if more than 1 person?). There were flies in the bathroom bc the window had been left open but I was able to get rid of them. Bathroom sink wasn't draining properly.

2026-03-14 • via Nuitee
P
Peter • couple • za
1
Massive disappointment
Pros:

Location

Cons:

Overpriced
Tired , needs a refresh
Aircon don’t work

2026-03-13 • via Nuitee
F
Fiona • couple • gb
9
Great staff, lovely hotel.
Pros:

Staff really friendly. Great location. Breakfast very good and big portions. Very comfortable bed.

Cons:

Nothing

2026-03-10 • via Nuitee
R
Rob • couple • gb
9
Central location, stylishly comfortable, attentive and welcoming staff
Pros:

Great location less than a minutes walk to the promenade. Close to Hop-on-Off bus stops and a pleasant and safe walk 45 minute to the V&A Waterfront. This is a lovely boutique hotel staffed by really friendly and engaging people. Rooms are generously sized with quality fittings, bed linen and towels. Bed was super comfy. The food was exceptional. Generous portions and very reasonably priced. The chef(s) definitely know their way around a kitchen! This was the first stop on our Garden Route tour and it set the benchmark for all the other hotels we were visiting. We’re three stops in so far and Hotel on the Promenade hasn’t been beaten.

Cons:

N/A

2026-03-04 • via Nuitee
A
Annette • couple • gb
7
Fabulous food.
Pros:

Comfortable room. Fabulous food and really friendly helpful staff. Easy location to get Ubers to the main attractions of Cape Town. Lovely walk along the Promenade to the V and A Waterfront area.
Supermarket and restaurants close by but we were very happy to eat in most evenings as the food was so good and very reasonably priced.

Cons:

Not the properties fault but quite a few homeless people in Sea Point, not that we felt threatened at all.

2026-03-03 • via Nuitee
C
Count • solo_traveller • us
10
Would stay there again
Pros:

Food was GREAT Staff was Fantastic

2026-03-02 • via Nuitee