Hotel on the Promenade

Hotels
9.4 (620 reviews)
11 Arthurs Road , Cape Town , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent food
Cons:
Rooms can be small
No views from some rooms

Categories

Cleanliness
9.35
Rooms are clean and well-kept as described in multiple reviews.
Service
9.85
Staff are very friendly and attentive, providing excellent service according to reviews.
Location
9.85
Location is fantastic, centrally located near the promenade and beach.
Room Quality
8.85
Some reviews mention rooms being small or older, impacting the overall quality.
Amenities
8.85
Amenities are generally well-rated, though some guests noted a lack of views.
Value for Money
9.35
Good value given the quality of service and location.
Food and Beverage
9.35
Food quality is excellent with positive mentions of the restaurant.
Overall Experience
9.75
Overall experience rated highly with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:11

Property Description

Luxurious Boutique Hotel by the Sea

Stylish Accommodations: Immerse yourself in luxury with elegant rooms featuring walnut-colored floors and leather-back beds. Enjoy modern amenities like a private bathroom and a large flat-screen TV in every room.

Convenient Location: Just a stone's throw away from the Sea Point Promenade, our hotel offers easy access to the V&A Waterfront and Sea Point Pavilion. Explore the best of Cape Town within minutes from our doorstep.

Exceptional Services: Let us take care of your travel needs with our convenient airport shuttle service. Experience top-notch hospitality and make your stay truly unforgettable at Hotel on the Promenade.

Book now to indulge in a lavish seaside retreat at Hotel on the Promenade.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 3 years old to 7 years old stay for ZAR 300 per person per night when using an available extra bed.
    People 8 years old and over stay for ZAR 500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 620 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 8.85
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 9.35
Overall Experience: 9.75
S
Semhar • family_with_children • us
8
Pros:

Front desk staff was really sweet. A/C was good and bed was comfy.

Cons:

Some towels were stained. Bath towels were a little small. Not a fan of the keychain- very big (and not sure how they handle if more than 1 person?). There were flies in the bathroom bc the window had been left open but I was able to get rid of them. Bathroom sink wasn't draining properly.

2026-03-14 • via Nuitee
P
Peter • couple • za
1
Massive disappointment
Pros:

Location

Cons:

Overpriced
Tired , needs a refresh
Aircon don’t work

2026-03-13 • via Nuitee
F
Fiona • couple • gb
9
Great staff, lovely hotel.
Pros:

Staff really friendly. Great location. Breakfast very good and big portions. Very comfortable bed.

Cons:

Nothing

2026-03-10 • via Nuitee
R
Rob • couple • gb
9
Central location, stylishly comfortable, attentive and welcoming staff
Pros:

Great location less than a minutes walk to the promenade. Close to Hop-on-Off bus stops and a pleasant and safe walk 45 minute to the V&A Waterfront. This is a lovely boutique hotel staffed by really friendly and engaging people. Rooms are generously sized with quality fittings, bed linen and towels. Bed was super comfy. The food was exceptional. Generous portions and very reasonably priced. The chef(s) definitely know their way around a kitchen! This was the first stop on our Garden Route tour and it set the benchmark for all the other hotels we were visiting. We’re three stops in so far and Hotel on the Promenade hasn’t been beaten.

Cons:

N/A

2026-03-04 • via Nuitee
A
Annette • couple • gb
7
Fabulous food.
Pros:

Comfortable room. Fabulous food and really friendly helpful staff. Easy location to get Ubers to the main attractions of Cape Town. Lovely walk along the Promenade to the V and A Waterfront area.
Supermarket and restaurants close by but we were very happy to eat in most evenings as the food was so good and very reasonably priced.

Cons:

Not the properties fault but quite a few homeless people in Sea Point, not that we felt threatened at all.

2026-03-03 • via Nuitee
C
Count • solo_traveller • us
10
Would stay there again
Pros:

Food was GREAT Staff was Fantastic

2026-03-02 • via Nuitee
G
Georg • couple • de
10
Ideal für eine Stadtbesichtigung gelegen
Pros:

Die sehr gute Lage, dass es nicht so groß ist und das ausgezeichnete Frühstück

Cons:

Alles gut!

2026-03-01 • via Nuitee
S
Sue • couple • gb
9
Great Sea Point option
Pros:

Very modern property, comfortable room with electric blinds, nespresso machine, etc. Cafe and bar on site and helpful staff. Well located for central Caoe Town. Street parking available.

Cons:

Despite the name it’s not actually on the promenade but one street back!

2026-02-27 • via Nuitee
T
Thomas • extended_group • ch
9
2026-02-25 • via Nuitee
R
Richard • couple • gb
9
2026-02-22 • via Nuitee
M
michel • couple • fr
9
Idéal pour un séjour à Captown
Pros:

Bien situé au calme. Propre et bon petit déjeuner

Cons:

Rien

2026-02-22 • via Nuitee
A
Arne • family_with_children • no
9
Ok for et kort opphold i Cape Town
Pros:

Trivelig personale og hyggelig restaurant. Maten var helt ok. Kort vei ned til strandpromenaden

2026-02-12 • via Nuitee
T
Tina • solo_traveller • gb
8
Perfect place to stay in Cape Town, close to all the tourist sites, next to Sea Point promenade. Staff very accommodati
Pros:

Great location, rooms are quite cosy but very well designed with everything a traveller needs including a vanity pack which most hotels including 5star don’t provide. Breakfast was excellent with plenty of health options.

Cons:

Staff, location and price

2026-02-12 • via Nuitee
L
Louise • couple • mt
8
2026-02-10 • via Nuitee
N
Niklas • couple • de
7
2026-02-10 • via Nuitee
S
simon • couple • fr
10
Great hotel with good restaurant.
Pros:

Staff are great , food is very good and rooms very comfortable. Location great easy access to V& A waterfront.

Cons:

Nothing , but suppose down to supply and demand the price over the last couple of years has increased a lot . Whatever we will carry on using this as our Cape Town stay .

2026-02-09 • via Nuitee
S
Shirley • couple • gb
9
Most enjoyable
Pros:

Excellent continental breakfast. Nice big room and en-suite.

Cons:

Only 1 tv channel.

2026-02-08 • via Nuitee
A
Awadh • solo_traveller • sa
10
2026-01-30 • via Nuitee
N
Nokwanda • family_with_children • za
8
2026-01-29 • via Nuitee
A
AndyGrin • NONE • London, England
10
The Homeliest Little Hotel in Cape Town
Pros:

Stayed for just a night in early January. The rooms were very comfy and the food was amazing - especially the steak - but what we loved the most was the interaction between the owners, staff, and regulars. I have never seen such a lovely and happy little ecosystem of people.

The owner's young son would come back to the hotel after a walk on the Promenade and run behind the bar to give the waiter a hug. The regulars (who referred to themselves as such) were very welcoming and more than happy to talk about the history of the place and tell stories of all that they'd seen, and when the son would leave the property, a member of staff would run outside to make sure he was ok and bring him back safe and sound.

It was a very healthy and happy atmosphere that you don't see enough of these days. Felt like being in a home vs a hotel. I have recommended it to a few people based on this rare experience and they all can't wait to see it for themselves.

2026-01-28 • via Tripadvisor