Hotel on the Promenade

Hotels
9.4 (620 reviews)
11 Arthurs Road , Cape Town , za

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent food
Cons:
Rooms can be small
No views from some rooms

Categories

Cleanliness
9.35
Rooms are clean and well-kept as described in multiple reviews.
Service
9.85
Staff are very friendly and attentive, providing excellent service according to reviews.
Location
9.85
Location is fantastic, centrally located near the promenade and beach.
Room Quality
8.85
Some reviews mention rooms being small or older, impacting the overall quality.
Amenities
8.85
Amenities are generally well-rated, though some guests noted a lack of views.
Value for Money
9.35
Good value given the quality of service and location.
Food and Beverage
9.35
Food quality is excellent with positive mentions of the restaurant.
Overall Experience
9.75
Overall experience rated highly with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:11

Property Description

Luxurious Boutique Hotel by the Sea

Stylish Accommodations: Immerse yourself in luxury with elegant rooms featuring walnut-colored floors and leather-back beds. Enjoy modern amenities like a private bathroom and a large flat-screen TV in every room.

Convenient Location: Just a stone's throw away from the Sea Point Promenade, our hotel offers easy access to the V&A Waterfront and Sea Point Pavilion. Explore the best of Cape Town within minutes from our doorstep.

Exceptional Services: Let us take care of your travel needs with our convenient airport shuttle service. Experience top-notch hospitality and make your stay truly unforgettable at Hotel on the Promenade.

Book now to indulge in a lavish seaside retreat at Hotel on the Promenade.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 3 years old to 7 years old stay for ZAR 300 per person per night when using an available extra bed.
    People 8 years old and over stay for ZAR 500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 620 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 8.85
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 9.35
Overall Experience: 9.75
A
Arne family_with_children no
9
Ok for et kort opphold i Cape Town
Pros:

Trivelig personale og hyggelig restaurant. Maten var helt ok. Kort vei ned til strandpromenaden

2026-02-12 via Nuitee
T
Tina solo_traveller gb
8
Perfect place to stay in Cape Town, close to all the tourist sites, next to Sea Point promenade. Staff very accommodati
Pros:

Great location, rooms are quite cosy but very well designed with everything a traveller needs including a vanity pack which most hotels including 5star don’t provide. Breakfast was excellent with plenty of health options.

Cons:

Staff, location and price

2026-02-12 via Nuitee
L
Louise couple mt
8
2026-02-10 via Nuitee
N
Niklas couple de
7
2026-02-10 via Nuitee
S
simon couple fr
10
Great hotel with good restaurant.
Pros:

Staff are great , food is very good and rooms very comfortable. Location great easy access to V& A waterfront.

Cons:

Nothing , but suppose down to supply and demand the price over the last couple of years has increased a lot . Whatever we will carry on using this as our Cape Town stay .

2026-02-09 via Nuitee
S
Shirley couple gb
9
Most enjoyable
Pros:

Excellent continental breakfast. Nice big room and en-suite.

Cons:

Only 1 tv channel.

2026-02-08 via Nuitee
A
Awadh solo_traveller sa
10
2026-01-30 via Nuitee
N
Nokwanda family_with_children za
8
2026-01-29 via Nuitee
K
Kathryn couple gb
10
Felt like family in South Africa ❤️
Pros:

Everything, the staff are amazing, we felt like part of their family. Had drinks with them every night, they looked after us perfectly. Bedroom and terrace were perfect, location incredible. But the staff made the stay exceptional, thank you guys

Cons:

Nothing, it’s great

2026-01-27 via Nuitee
M
Michael couple gb
10
Clean, friendly and very relaxed hotel with lovely attentive staff
Pros:

Excellent small hotel with professional, friendly and efficient staff. Super freshly cooked breakfast and dinner (we eat twice during our 4 night stay).

2026-01-24 via Nuitee
J
Jan couple be
8
Ligging en kamer heel ok, jammer van de kleine imperfecties
Pros:

De ligging, vriendelijk personeel, het restaurant en mooie kamer met aparte dressing

Cons:

Er waren kleine zaken die mankeerden, toiletdeksel los, betalende mini bar werd niet bijgevuld dagelijks met water, lavabo liep bijna niet door en er hing een muffe geur in de kamer.

2026-01-20 via Nuitee
J
Junaid couple za
10
Pros:

Always love going there my wife and I for the past 10 years once a month it's fantastic

2026-01-19 via Nuitee
C
Cheryl couple au
10
I love this place best breakfast I have ever had
Pros:

The position was awesome

Cons:

Nothing

2026-01-19 via Nuitee
T
Tanja family_with_children za
10
2026-01-19 via Nuitee
V
Vaughn couple za
10
We stayed for one night we were very happy
Pros:

Location great
Clean
Friendly

Cons:

Found all in order

2026-01-19 via Nuitee
J
Jill couple nz
9
Great location and very nice staff.
Pros:

Comfortable room. Dressing room between bedroom and bathroom very good and also had a safe. Outdoor terrace area very private and relaxing. Also close to the beach and hoho bus.

Cons:

Nothing

2026-01-18 via Nuitee
J
JAOB family_with_children br
8
A localização é um diferencial
Pros:

O hotel está em uma rua tranquila, porém de ótima localização em uma região vibrante de Cape Town, a poucos metros do Promenade e de uma parada do ônibus Hop On - Hop off. Existem muitas opções de restaurantes por perto e o café da ma manhã - à la carte - proporciona uma experiência diferente mas com boas opções.

2026-01-18 via Nuitee
E
Evander family_with_children se
7
Cons:

Städningen kunde ha varit bättre. Rummet hade en fin terrass men både möblerna och golven var mycket smutsiga.

2026-01-10 via Nuitee
F
foodfundi18 Family Cape Town, Western Cape
8
Great Quaint Spot...Not to Be Missed!
Pros:

This 'Little Gem" of a restaurant in the heart of Sea Point & close to the famous & picturesque Atlantic Ocean offers boutique accomodation & a restaurant on the elevated veranda with a view of the sea. It has recently been taken over by new owners who are energetic & very hospitable.
There is a delightful Breakfast menu & a Lunch / Dinner menu with a decent choice catering for most guests as well as a great Cocktail menu ideal for celebrations or a cool sundowner.

Great valie & certainly worth a visit.

2026-01-04 via Tripadvisor
I
Ilovetotravel155 Couples Geneva
10
Excellent
Pros:

We loved our stay at the Promenade! Location is excellent, breakfast was so delicious, the room was beautiful with a little terrace, coffee machine and a big bathroom and the wifi was perfect. What really stands out is the kindness and helpfulness of the staff - special thanks to Tawanda who was really kind and attentive - always with a smile!
We highly recommend this hotel. We had a car and street parking was free of charge. Thank you!

2025-12-27 via Tripadvisor