Facilities

Free breakfast
Fitness facilities
Free WiFi
Garden
Luggage storage
Designated smoking area
Outdoor furniture
Fitness facilities
Golfing nearby
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good home-style meals
Cons:
Dirty property
Poor maintenance
Unacceptable room conditions

Categories

Cleanliness
3.8
Multiple reviews indicate the property was extremely dirty and poorly maintained.
Service
9.3
Staff were generally friendly and helpful despite the situation.
Location
7.8
No specific mention, but location could have been a factor in accessibility concerns.
Room Quality
3.8
Numerous complaints about dirty rooms and broken amenities.
Amenities
5.8
Lack of essential amenities and poor condition of facilities highlighted.
Value for Money
4.8
Guests felt they did not receive good value for the high price paid.
Food and Beverage
5.8
Limited breakfast options and complaints about quality, though some praise for home-cooked meals.
Overall Experience
5.3
Overall dissatisfaction with the stay experience, highlighting serious issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:50

Property Description

Outdoor Pool and Fitness Center
Indulge in a refreshing swim or energize yourself at the fitness center.

Dining at Black Pearl Restaurant
Savor delicious local and international cuisine at the poolside Black Pearl Restaurant while enjoying a garden view.

Comfortable Guestrooms with Kitchen Facilities
Relax in one of the individually furnished guestrooms with kitchen facilities and premium bedding for a cozy stay.

To enhance your vacation experience, book your stay at Wailoaloa Beach Resort Fiji today!

Important information:

  • Pool access available from 9:30 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NAN

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

5.8
Based on 127 reviews
Cleanliness: 3.8
Service: 9.3
Location: 7.8
Room Quality: 3.8
Amenities: 5.8
Value for Money: 4.8
Food and Beverage: 5.8
Overall Experience: 5.3
S
Sue • friends
4
Pros:

Breakfast good
Mould around basin in bedtoom
Rusty fan
Fridge old
Would not recommend

2025-10-12 • via Nuitee
M
Monica • partner
2
Pros:

Strongly dont reccomend this place. On our first night they could not give us our room (told us they would refund they didnt) and gave us a filthy Family Room that smelled horrible. We came back the next day and got a room. This place is as low budget and as filthy as you can get.

2025-10-10 • via Nuitee
S
Shamim • family_with_children
2
Pros:

The room which was booked for a family of 4 was tiny, literally with a space for beds ONLY!! Even to drink water you had to go in the bathroom. Was told to use shared kitchen somewhere in the property. Upgrated by paying $150 more for my 2 days stay resulting in broken appliances and tv not working!! Breakfast was given at after 9.30am next morning which was not buffet. The property is advertised very wrongly on the site.

2025-10-04 • via Nuitee
C
Collette • partner
2
Pros:

First, they tell you to call the property 24 hours prior to arriving to arrange for a transfer from the airport to the hotel. I called over and over, about a dozen times within the 24 hours. They never answered the phone. We had to pay for a taxi. We were hungry, but they had nothing to sell us to eat-nothing at all-but that was fine. Then with 2 heavy suitcases, they gave us a room in the back of the property, up a very old wooden staircase to the second floor. We noticed the clothes lines first that were strung up across from the broken screen door that would not close, that led to our room. The room was old-that was fine. There were 3 twin beds fro the 2 of us-also fine. The bathroom was gross. There was no toilet paper and the bar of soap that was on the sink had been previously used. I had to walk back to the front desk and ask for soap and toilet paper. The sink was dirty and mold was collecting by the faucet. The shower was nasty. I heard laughing (partying) from the neighbors somewhere nearby through the night and into the early hours of the morning. Fortunately, we left very early the next day skipping our showers.

2025-10-01 • via Nuitee
E
Epineri
6
Pros:

v

2025-09-12 • via Nuitee
R
Rob • partner
8
Pros:

We needed somewhere quiet to rest after a busy time and two visits to the hospital.
We are grateful for our time with you.

2025-09-12 • via Nuitee
S
Siope • partner
4
Pros:

The staff were very pleasant however the property was extremely dirty, old and run down. the walls had dirt marks all over them. The outside porch area at the back had muddy footprints all over it from our arrival to when we checked out. The condition was poor that we wanted to relocate to a new accommodation, but unfortunately nothing was available due to a concert happening during our stay which must have resulted in accommodations being fully booked.

2025-09-11 • via Nuitee
R
Raibe
2
Horrible
Pros:

I will never ever stay at this place ever again.

2025-09-10 • via Nuitee
W
Waisea
2
Pros:

I got in 8.30pm. Just to find that the room ive book for was resold to someone with staff on day shifts.
Took 2 hours for them to find another hotel which they put me on for that night.
Very disappointed.

2025-09-08 • via Nuitee
S
Sione
2
Pros:

It was ok

2025-09-04 • via Nuitee
L
Loviana • family
6
Pros:

The veranda were dirty

2025-09-03 • via Nuitee
M
Mohammed • partner
4
Pros:

The bedsheet was very dirty with stains on pillows bathroom not clean aswell aircondition was playin arnd so we jzt use ceiling fan .hmm was not worth it as we paid 380 usd ..

2025-08-24 • via Nuitee
C
Carmen • friends
4
Pros:

Was grubby dated tv didn’t go fridge was noisy in same room didn’t get the room we booked noise next door was very so loud only a 1 thick sheet on bed no extra blankets
No controls for tv or air conditioning had to back to office to find them then didn’t go shower was gross stuff all over floor of shower tap in bathroom looked like was going to fall off food for supplied breakfast was porridge toast and steamed buns jam and butter some oldish oozing fruit tea and coffee

2025-08-11 • via Nuitee
J
John
2
Pros:

Room was dirty no towels sheets dirty with stains air con didn’t work bathroom dirty in bad condition
The restaurant was out of order the bar closed out of order
The whole resort in very bad repair
I don’t know how it got it’s good rating

2025-08-11 • via Nuitee
A
Alick Robsen
6
Pros:

Overall good to be back at Wailoalia

2025-08-11 • via Nuitee
L
Losalini
10
Pros:

Lovely staff, good home-style cooked meals. Clean

2025-08-10 • via Nuitee
M
Mark
2
Pros:

To start we organised to get our party of 4 from the airport to the resort they were a no show! We had to organise our own transport!
I would not recommend this resort to anyone! Wotif should send someone to stay there and you would be deleting this resort from your website! No dining facilities no bar facilities! Breakfast was a choice of Baked beans- Porridge- pancakes and toast that’s it! No ice available! This resort is poorly outdated and in a state of repair and should be advertised as such! The staff were friendly and helpful considering what they have to work with!
VERY DISSAPOINTED AND WILL NEVER RETURN TO THIS RESORT AND WILL HAVE TO DO MORE HOMEWORK IF I BOOK WITH WOTIF AGAIN!

2025-08-06 • via Nuitee
H
Hamish
2
Worst hotel experience I’ve ever had — I didn’t ev
Pros:

I checked in and left within 30 minutes because the room was completely unacceptable. When I arrived, the front screen door had two large holes covered with paper towels. The back sliding door didn’t have a lock, which made me extremely concerned for my safety and the security of my belongings.

The room itself was filthy. The air conditioning wouldn’t go below a certain temperature, leaving the room uncomfortably warm. Several windows were not properly sealed, adding to the discomfort.

I’ve attached photos so you can see exactly what I’m describing. To make matters worse, I couldn’t get a response from hotel management despite trying to reach them.

This was, without question, the worst hotel experience I’ve ever had.

2025-08-05 • via Nuitee
A
Angeline
6
Pros:

Very basic

2025-07-27 • via Nuitee
A
Anare
2
Pros:

The room was not clean old molded n nasty

2025-07-22 • via Nuitee