Hotel Grand Crystal

Hotels
7.1 (448 reviews)
40 Jalan Kampung Perak , Alor Setar , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Friendly and helpful staff
Convenient location
Cons:
Cleanliness issues reported
Old facilities
Food quality needs improvement

Categories

Cleanliness
6.24
Several mentions of cleanliness issues, such as dusty furniture and unpleasant odors.
Service
7.71
Staff were described as friendly and helpful, suggesting decent service.
Location
8.25
Convenient location with proximity to interesting places and food courts.
Room Quality
6.7
Rooms are spacious and quiet, but some furnishings are outdated.
Amenities
7.23
Amenities such as lifts and breakfast were positively noted, though some facilities need upgrading.
Value for Money
7.19
Overall value seems reasonable, but some noted that prices could be cheaper.
Food and Beverage
6.74
Breakfast was generally appreciated, but some reviews mentioned the food quality could be improved.
Overall Experience
6.71
Mixed experiences with both positive and negative aspects noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:00

Property Description

Convenient Location and Recreation
Hotel Grand Crystal is perfectly situated for both shopping enthusiasts and leisure travelers with an outdoor pool to relax.

Comfortable Accommodation
Experience a cozy stay in rooms equipped with modern amenities like air conditioning, satellite TV, and private bathrooms.

Delicious Dining Options
Indulge in a culinary journey with Malaysian delicacies and continental dishes at the hotel’s Putra Coffee House or enjoy the convenience of room service.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Hotel Grand Crystal now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 448 reviews
Cleanliness: 6.24
Service: 7.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 7.19
Food and Beverage: 6.74
Overall Experience: 6.71
S
suharyati • couple • my
7
2026-02-28 • via Nuitee
M
Mumtazah • family_with_children • my
9
2026-02-22 • via Nuitee
M
mohammad • couple • my
5
2026-02-13 • via Nuitee
M
MOHD HAIRUL FIRDAUS • family_with_children • my
10
Hotel Grand Crystal Alor Setar
Pros:

Easy to find hotel & park.In the middle town and comfort

Cons:

Old shcool but classic...

2026-02-13 • via Nuitee
M
mohd najmey • couple • my
6
2026-02-10 • via Nuitee
L
Liza • family_with_children • my
6
Pros:

Staff yang peramah ,very welcoming

Cons:

Panas sikit,aircond x berasa sangat

2026-02-09 • via Nuitee
E
Epoy • family_with_children • my
7
Good
Pros:

location hotel dekat dengan tempat tumpuan di alor setar cuma kena jln kaki sikit la,nak parking pun senang

Cons:

Perabot & hotel nampak lama sikit,lain-lain tiada masalah

2026-01-31 • via Nuitee
R
RAJA • solo_traveller • my
10
2026-01-31 • via Nuitee
A
Abd Nasir • couple • my
3
Lousy and dissapointing. Do not mislead people even in ipoh hotel. Promised a 4 star but hotel just
Pros:

Location ok. We were wxpecting 3 star but found out no star at all. Dissapointing.

Cons:

The hotel.

2026-01-30 • via Nuitee
A
AMANI • couple • my
3
2026-01-28 • via Nuitee
M
Mohd Idris • family_with_children • my
5
Improve the facis and the facili
Pros:

Breakfast and location is okay.

Cons:

Toilet, water, tv, aircond, lamp, plug have been to improve.

2026-01-25 • via Nuitee
F
fazilah • couple • my
5
It was okay!
Pros:

The breakfast was okay with the paying price

Cons:

The furniture in room was outdated... only the AC was new. Should upgrade the rooms and hotel as a whole!

2026-01-21 • via Nuitee
K
Kian Bing • family_with_children • my
4
The room is fine, but the hotel is old and needs upgrades.
Pros:

The room was quite good for resting as it was quiet, and it was also spacious. Overall cleanliness was acceptable, but the cabinet inside the room was dusty when we check in.

Cons:

The hotel is quite old, and many of the facilities really need refurbishment. The toilet in the room needs attention—it’s hard to flush and you have to hold it down for about a minute. The shower also takes a few minutes to get hot. For breakfast, it would be better if the hotel could at least serve eggs, as it’s a very basic breakfast item.

2026-01-20 • via Nuitee
M
Mazura • couple • my
8
Overall the hotel is comfortable
Pros:

The breakfast is delicious

2026-01-20 • via Nuitee
N
Nyuk Ha • couple • my
7
2026-01-20 • via Nuitee
A
Atiqah • couple • my
9
2026-01-19 • via Nuitee
R
Rostam • couple • my
7
2026-01-19 • via Nuitee
W
Wai Hoong • solo_traveller • my
3
Pros:

Nice parking lot.

Cons:

Breakfast limited, and taste not nice. Aircon not cold, not even chill. Room dirty.

2026-01-15 • via Nuitee
M
mohd • solo_traveller • my
7
2026-01-13 • via Nuitee
M
Mohd Nor Hilmi • family_with_children • my
8
Pros:

Bfast was good. However, hotel showed it's age.

Cons:

Toilet could be better in terms of cleanliness

2026-01-12 • via Nuitee