Hotel Grand Crystal

Hotels
7.1 (494 reviews)
40 Jalan Kampung Perak , Alor Setar , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Friendly and helpful staff
Convenient location
Cons:
Cleanliness issues reported
Old facilities
Food quality needs improvement

Categories

Cleanliness
6.24
Several mentions of cleanliness issues, such as dusty furniture and unpleasant odors.
Service
7.71
Staff were described as friendly and helpful, suggesting decent service.
Location
8.25
Convenient location with proximity to interesting places and food courts.
Room Quality
6.7
Rooms are spacious and quiet, but some furnishings are outdated.
Amenities
7.23
Amenities such as lifts and breakfast were positively noted, though some facilities need upgrading.
Value for Money
7.19
Overall value seems reasonable, but some noted that prices could be cheaper.
Food and Beverage
6.74
Breakfast was generally appreciated, but some reviews mentioned the food quality could be improved.
Overall Experience
6.71
Mixed experiences with both positive and negative aspects noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:00

Property Description

Convenient Location and Recreation
Hotel Grand Crystal is perfectly situated for both shopping enthusiasts and leisure travelers with an outdoor pool to relax.

Comfortable Accommodation
Experience a cozy stay in rooms equipped with modern amenities like air conditioning, satellite TV, and private bathrooms.

Delicious Dining Options
Indulge in a culinary journey with Malaysian delicacies and continental dishes at the hotel’s Putra Coffee House or enjoy the convenience of room service.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Hotel Grand Crystal now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LGK

Location

Guest Reviews

7.1
Based on 494 reviews
Cleanliness: 6.24
Service: 7.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 7.19
Food and Beverage: 6.74
Overall Experience: 6.71
A
Azmi • solo_traveller • my
8
Pros:

Services

Cons:

Parking

2026-08-20 • via Nuitee
K
Khor • solo_traveller • my
5
Not a recomended place.
Pros:

Room space & bed.

Cons:

Bathroom shower was badly damage. Buffet also bad.

2026-08-19 • via Nuitee
D
Di • solo_traveller • nz
2
Pros:

Location was excellent.

Cons:

Hotel is very run down. Plumbing leaked and poor water pressure. Everything was dated. When we asked for an extra pillow, we were charged.

2026-08-16 • via Nuitee
N
nurul aida • solo_traveller • my
6
2026-08-11 • via Nuitee
S
siti • couple • my
9
2026-07-22 • via Nuitee
Z
Ziana • solo_traveller • my
4
Pros:

Close to town....

Cons:

Facilities in the room (shower/water too slow)...need to upgrade the toilet ..tv channel..and the pillow

2026-07-20 • via Nuitee
M
Manimala • extended_group • my
10
2026-07-11 • via Nuitee
A
Ahmad • extended_group • my
3
Just check in and walk away after 15 minutes.
Pros:

Nothing

Cons:

The facilities especially the furnitures all old already. The place look scary and uncomfortable.

2026-07-10 • via Nuitee
M
Mohd Haris • solo_traveller • my
10
Pleasent stay at this hotel.
Pros:

The room is clean and cool air conditioning. The staffs are all friendly and helpful. Walking distance to the mall.

Cons:

Nothing.

2026-07-07 • via Nuitee
M
Mohd Razif • couple • my
6
2026-06-20 • via Nuitee
A
Abdul Rahman • family_with_children • my
7
Pros:

Ada sarapan

Cons:

Sterika disediakan di luar bilik dan kurang elok

2026-06-17 • via Nuitee
O
Othman • solo_traveller • my
10
2026-06-17 • via Nuitee
Z
ZULU_QUEBEQ • family_with_children • my
8
Good and calmly accomodation.
Pros:

Quiet calmly and comfy room with delicious dish. Thanks and we all like it to stay.

Cons:

Everything are good enough but there are some requirement to be solve at the 1st we come in. That is television as you look at pic enclose, the screen are quiet broken and its difficult to watch it well. However, we just ignore and eyes it ad we can. Hopefully the staff can take note on it well. We accept all the services that provide with holy respected. Thanks

2026-06-15 • via Nuitee
D
Dr Hasliza • solo_traveller • my
6
2026-06-13 • via Nuitee
M
Muhammad • family_with_children • my
7
2026-05-31 • via Nuitee
F
Fakhrur • couple • my
8
all ok
Pros:

all ok

Cons:

all ok

2026-05-25 • via Nuitee
P
PK Tan • solo_traveller • my
4
2026-05-13 • via Nuitee
F
FOOK HENG • solo_traveller • sg
8
2026-05-09 • via Nuitee
P
pong • solo_traveller • my
4
Pros:

早餐还行

Cons:

洗澡水喉坏了洒水很小

2026-05-06 • via Nuitee
R
Rusmawati • solo_traveller • my
8
2026-05-05 • via Nuitee