RedLevel at Gran Melia Palacio de Isora - Adults Only

Hotels
•
Melia Hotels International
9.4 (102 reviews)
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686 , Guia de Isora , ES
34-922-869005

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Nature reserve
Express check-out
Electric car charging station
Padel court on site
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Amazing Hotel
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-28 02:13

Property Description

Discover a luxurious getaway at RedLevel at Gran Melia Palacio de Isora - Adults Only, where relaxation meets sophistication.

Indulge in our Full-Service Spa offering a range of rejuvenating treatments, from soothing massages to revitalizing facials, ensuring you unwind in style.

Stay active with our Recreational Amenities, featuring three stunning outdoor swimming pools, outdoor tennis courts, and a 24-hour fitness center, catering to all your fitness needs.

Savor exquisite cuisine at La Terrasse, one of nine on-site restaurants, or mingle at our five bars and lounges, offering delightful dining options and drinks to suit every palate.

Escape to paradise and make unforgettable memories—book your stay today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 16 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.4
Based on 102 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
J
Jeffrey • partner
4
Pros:

Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience.

Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.

2025-07-11 • via Nuitee
D
Derek
10
Pros:

Second time here, better than the first.

2025-06-02 • via Nuitee
N
Neall • partner
10
Pros:

Amazing Hotel, amazing stay

2025-03-09 • via Nuitee
E
Emily • partner
10
Pros:

Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will
absolutely return

2025-02-17 • via Nuitee
A
Alexander
10
Pros:

Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.

2024-12-23 • via Nuitee
S
Sury • partner
10
Pros:

Beautiful facility and super helpful staff. Love them

2024-11-29 • via Nuitee
B
Ben • partner
10
Pros:

Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.

2024-10-19 • via Nuitee
L
Leslie
10
Pros:

Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.

2024-09-30 • via Nuitee
L
Leonid
10
Pros:

Beautiful everything

2024-06-21 • via Nuitee
A
Adrian • partner
10
Pros:

Staff very good with lots assistance with several issues during our stay,would definitely recommend

2024-03-08 • via Nuitee
H
Harry • partner
10
Pros:

Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.

2024-01-16 • via Nuitee
I
Igor • partner
10
Pros:

Excellent quite facility in a big hotel.

2023-09-12 • via Nuitee
D
Derek B • partner
10
Pros:

Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week.

My one and only complaint were that the light switches in the room were difficult to operate at times.

2023-05-30 • via Nuitee
S
Simon Richard • partner
6
Pros:

We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.

2023-05-22 • via Nuitee
O
Oliver • family
10
Pros:

Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary

2023-05-09 • via Nuitee
J
Jacqueline Gaye • partner
10
Pros:

This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.

2022-07-15 • via Nuitee
S
Susan
10
A gem of a hotel and staff in Tenerife
Pros:

Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.

2022-03-23 • via Nuitee
K
Karan
10
Pros:

The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel

2020-12-26 • via Nuitee
J
John
2
3 star not 5 star. Don’t stay!Rude staff, bad food
Pros:

Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff)
The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job!

Do not stay!

2020-11-14 • via Nuitee
V
Verified traveler
8
Pros:

This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten

2020-02-27 • via Nuitee