Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Room size issues
Pool not functional as advertised
Cleanliness concerns

Categories

Cleanliness
7.34
Insonorisation nulle, problème de douche glacée mentionné.
Service
9.31
Staff friendly and accommodating.
Location
9.35
Excellent location with beautiful views.
Room Quality
7.8
Some rooms reported as too small or uncomfortable.
Amenities
6.83
Pool not as described; additional costs for services.
Value for Money
7.79
Prices seem high for the quality of amenities provided.
Food and Beverage
8.34
Breakfast is delicious, good quality.
Overall Experience
8.81
Overall pleasant stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:29

Property Description

Prime Location near Medieval City
Hotel Montmorency sits just 30 meters from the entrance to the medieval city of Carcassonne, offering a unique and historical setting for your stay.

Luxurious Amenities
Indulge in the hotel's free WiFi, outdoor pool, hot tub, and optional Spa with an indoor pool and hammam. Rooms feature modern comforts like LCD TVs, air conditioning, and private bathrooms with baths.

Relaxation and Scenic Views
Unwind with a drink at the bar, soak in the panoramic terrace view, and explore snacking options available on-site. The perfect way to end a day of sightseeing.

For an unforgettable stay in Carcassonne, book your room at Hotel Montmorency now.

Important information:

Please contact the hotel in case of arrival after 18:00.

Please note that the outdoor pool is heated from Easter season until the end of October.Swimming pool: Closed from Sun, Nov 2, 2025 until Thu, Apr 2, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 2640 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 6.83
Value for Money: 7.79
Food and Beverage: 8.34
Overall Experience: 8.81
N
Noa • couple • fr
10
Excellent !
Pros:

Tout, le séjour s’est extrêmement bien passé, nous avons été agréablement surpris par la terrasse. Chambre très confortable et emplacement au top.

2026-03-04 • via Nuitee
A
anita pichery • couple • fr
5
pour une étape courte.
Pros:

Le petit déjeuner est servi au restaurant. Il est copieux et le personnel est sympathique.

Cons:

La chambre est très petite et les couleurs sont vraiment sombres. La déco n'est pas très moderne et très minimaliste.
J'avais réservé et payé avec une carte virtuelle mais la réception m'a obligé à donné mes numéros de carte bleue. Devant mon interrogation et mon hésitation à donner mes codes, on m'a rétorqué que c'était obligatoire, qu'ils n'étaient pas des hackeurs et que c'était pour le cas où nous ferions des dégâts dans la chambre.... et que si je ne voulais pas je pouvais repartir. Le parking est payant que ce soit pour une voiture ou pour une moto ce qui n'était pas clairement dit sur Booking.

2026-03-03 • via Nuitee
F
Flavie • family_with_children • fr
7
Emplacement idéal
Pros:

L’emplacement
La possibilité du stationnement privé de l’hôtel
Le petit déjeuner est copieux

Cons:

La décoration de la chambre et la vétusté de certains équipements
Odeur de refoulement dans les sanitaires

2026-02-26 • via Nuitee
B
Bea • family_with_children • es
10
Volveré a repetir
Pros:

La zona, el servicio y el hotel

Cons:

La habitación no tenía armario

2026-02-25 • via Nuitee
A
Alex • family_with_children • es
10
Estancia top
Pros:

El hotel, el trato de sus empleados y el desayuno exquisito

Cons:

Nada

2026-02-23 • via Nuitee
J
jean pierre • couple • fr
8
Pros:

Son emplacement, la gentillesse du personnel, le petit déjeuner et le confort de la chambre.

Cons:

L’odeur dans le bâtiment où se trouvait la chambre et dans la chambre.

2026-02-14 • via Nuitee
P
Pascal • couple • fr
8
Séjour agréable
Cons:

Il manquait un bouilloire avec des thés, cafés solubles pour encas. Un petit frigo bar aurait été aussi le bienvenu dans la chambre.

2026-02-14 • via Nuitee
L
Laurent • solo_traveller • fr
10
2026-02-12 • via Nuitee
E
ERIC • couple • fr
10
Definitely the place to stay !
Pros:

The location is unbeatable if you want to spend most if your time in the Cité. It’s less than a minutes walk to one of the two main gates into the Cité. Unfortunately it rained a lot of the 4 days we stayed, but we were able to visit the Cité between downpours and close enough to run back to the hotel without getting soaked. We spent a lot of time sat in the bar-cum restaurant-cum lounge which is the hub of the hotel. Coffee was great and we spent hours looking at the ramparts, reading and playing boards games . The food menu was very limited but what was available was tasty and well presented. The staff were fantastic. Really helpful. The whole place had a comfy relaxed vibe.

Cons:

The outside pool was closed, and the jacuzzi, which was disappointing. I love swimming even in the rain and don’t recall it written anywhere that either close for winter.
On the booking platform and web site it said breakfast was a buffet but it was actually a selection of items served to each table. ( I assume because winter occupancy doesn’t warrant laying out a buffet ).
There a sweet hotel dog which is lovely, but he’s VERY obese which was quite distressing. He waddles around the table waiting for guests to feed him. Although there’s a sign ( which tbh isn’t easy to see ) at reception asking guests not to feed him. The staff don’t ask guests not to feed the dog when they serve food, so he’s constantly being given cheese, ham, croissants ! Message to the owner, you need to be more responsible for the dogs health.

2026-02-12 • via Nuitee
C
Clemence • family_with_children • fr
10
2026-02-11 • via Nuitee
M
Matthew • couple • us
10
2026-02-09 • via Nuitee
C
Carolina • extended_group • br
10
Pros:

Perfeito! Gostaria de ter ficado mais dias.

Cons:

Poderia ter um freezer na sala.

2026-02-08 • via Nuitee
J
Jana • solo_traveller • de
9
Cosy Rooms, friendly staff and the castle at your doorstep
Pros:

The hotel is located just a couple of steps away from the castle entrance and therefore you have a view on it at breakfast and from some rooms/balcony.
The breakfast was excellent and all people working there are so amazingly nice and helpful.
My room was small but very cosy. But keep in mind, that you can hear your neighbors, so bring some earplugs if you know that you are sensitive.

Cons:

The indoor pool in the pictures has to be booked and paid separately

2026-02-08 • via Nuitee
A
Antonio • couple • es
10
2026-01-30 • via Nuitee
C
Córcoles • family_with_children • es
9
2026-01-29 • via Nuitee
F
FRANCK • extended_group • fr
9
2026-01-27 • via Nuitee
E
ester • family_with_children • es
8
2026-01-27 • via Nuitee
M
Marc • family_with_children • es
10
2026-01-24 • via Nuitee
B
Bruno • family_with_children • fr
9
2026-01-24 • via Nuitee
M
Mikel • couple • es
9
Hotel bien ubicado fuera de las murallas, muy cómodo y con unos empleados eficaces y agradables
Pros:

Todo

Cons:

Nada

2026-01-24 • via Nuitee