JW Marriott Hotel Frankfurt

Hotels
•
Marriott Hotels & Resorts
9 (2211 reviews)
Thurn-und-Taxis-Platz 2 , Frankfurt/Main , de

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Room cleanliness
Breakfast disorganization

Categories

Cleanliness
8.09
The carpet in one room was noted as not clean.
Service
9.56
Staff are very respectful, attentive, and service-oriented. However, breakfast service was noted as disorganized.
Location
10
Excellent central location, very accessible.
Room Quality
8.6
Some rooms appear to be dated and not up to 5-star standards, but some reviews mention great views and comfort.
Amenities
8.55
Fitness center access is excellent, but some room amenities need improvement.
Value for Money
8.58
Pricing reflects a 5-star experience but aspects do not meet expectations.
Food and Beverage
9.04
Quality of drinks is high, but breakfast options could be improved.
Overall Experience
9.59
Overall a great experience, despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:05

Property Description

Luxurious Interior Design and Modern Cuisine:
Experience the epitome of luxury at JW Marriott Hotel Frankfurt with its elegant interior design and modern cuisine offerings. Indulge in a culinary journey at the Max On One restaurant with its seasonal specialties and walk-in wine cabinet.

Breathtaking Views and Relaxation:
Unwind in the spacious rooms and suites offering breathtaking views of Frankfurt's skyline and the Taunus hills. Enjoy holistic relaxation with tropical rain showers and 2 saunas in the hotel's spa area. Guests also have access to the Platinum Fitness First Health Club for ultimate rejuvenation.

Prime Location and Convenience:
Located in the heart of Frankfurt near the Zeil shopping street, JW Marriott Hotel offers convenience and accessibility. With Hauptwache Underground station nearby, exploring the city is a breeze. Don't miss the chance to book your stay at this luxurious retreat.

Important information:

pool usage is only allowed as of the age of 18.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2211 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 9.04
Overall Experience: 9.59
B
Bilal • couple • hu
5
Cons:

Kahvaltı oda fiyatına dahil reserve etmiştim ama extra kahvaltı ücreti aldılar

2026-06-27 • via Nuitee
N
NIKOLA • family_with_children • bg
10
2026-06-26 • via Nuitee
E
Elmira • solo_traveller • de
9
2026-06-26 • via Nuitee
S
Silke • couple • de
9
Schönes und modernes Hotel in zentraler Lage.
Pros:

Schönes und modernes Hotel in zentraler Lage. In den Zimmern ist es sehr ruhig, vermutlich schallisolierte Fenster. Die meisten Sehenswürdigkeiten sind fußläufig erreichbar. Großer Fernseher, den man zum Bett oder zum Sitzbereich drehen kann. Super bequeme Betten mit hochwertiger Bettwäsche.

Cons:

Trotz viel Personal beim Frühstück musste man auf Getränke usw. lange warten. Jede Tasse Kaffee wird extra bestellt, ins Tablet eingegeben, aus dem Automaten gelassen und von einer Mitarbeiterin gebracht. Die Auswahl vom Essen beim Frühstück war nicht 5* . Die Speisekarte mit den Eierspeisen war sehr klein geschrieben, dass man diese kaum lesen konnte.

2026-06-26 • via Nuitee
A
abdulaziz • family_with_children • sa
10
2026-06-26 • via Nuitee
J
Judith • family_with_children • de
7
2026-06-24 • via Nuitee
W
Wei Ping • family_with_children • sg
8
Enjoyed the stay overall esp with its central location.
Pros:

Location and comfortable bed and super helpful and friendly staff 👍

Cons:

Somethings in the room didn’t work such as the sink drainage and couldn’t locate carpark

2026-06-24 • via Nuitee
F
Fahad • couple • sa
8
2026-06-23 • via Nuitee
A
Ashwyn • extended_group • lu
10
2026-06-22 • via Nuitee
S
Sylvia Reineke • family_with_children • ch
10
Pros:

Alles. Einfach perfekt.

2026-06-21 • via Nuitee
W
Wolfgang • couple • de
8
Gerne wieder, wenn auch meine Zahlungsmittel akzeptiert werden.
Pros:

Alles war prima

Cons:

Beim Bezahlen wurde meine Kreditkarte abgelehnt, obwohl damit alles ok ist. Die IT sollte hier nachbessern. Das war unschön. Und dass keine Barzahlung möglich war.

2026-06-21 • via Nuitee
A
Ahmad • solo_traveller • us
10
2026-06-21 • via Nuitee
N
Nadhem • family_with_children • fr
7
2026-06-21 • via Nuitee
G
gaugler • solo_traveller • fr
8
Tout était très bien sauf l’acceuilà la réception , personne non souriante et très désagréable , lorsqu’on rentre dans u
2026-06-21 • via Nuitee
K
Krzysztof • couple • gb
10
One of my favorite hotels in Europe
Pros:

Another wonderful stay at JW Marriott. The service was outstanding as always, and the breathtaking skyline view at night made the experience truly unforgettable. One of the finest hotels in Europe, and I look forward to returning again.

2026-06-20 • via Nuitee
R
Ramadan • family_with_children • sa
9
Very good one
Pros:

Moderate breakfast, in spite of the good welcome and service of the staff

Cons:

More choices of fruits and cheeses

2026-06-20 • via Nuitee
H
Hans-Peter • couple • de
8
Hat und sehr gut gefallen!
Pros:

Empfang Hotel-Concierge Top, Car Service Top,

Cons:

Frühstücksraum Überfüllt 10:30 ? Gäste in kurzen Hosen Badelatschen, Achselfrei mit Pelz unter den Armen am Buffet.

2026-06-20 • via Nuitee
E
ercan • family_with_children • tr
10
2026-06-19 • via Nuitee
B
B_Trav_SP • Business • Sao Paulo, State of Sao Paulo
2
Not prepared for international guests
Pros:

At this day and age, it is unfathomable that a hotel which presumably is among the better ones in Frankfurt has only one type of power plug in the room.

That leaves only a portion of European guests with the privilege of accessing power. UK guests? Nope. North American guests? Also nope. South American guests? Hmmm … nope.

There are probably 12 power outlets in the room. But all exclusively German style.

Ask the concierge for an adaptor: sorry, we have given them all out.

#fail

2026-06-17 • via Tripadvisor
R
Rebecca • solo_traveller • gb
10
Pros:

I received a free upgrade and the new room was amazing.

2026-06-17 • via Nuitee