Hotel Indigo Liverpool by IHG

Hotels
•
Hotel Indigo
8.8 (3742 reviews)
10 Chapel St , Liverpool , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Good amenities
Good breakfast
Cons:
Dirty linen
Limited dinner menu
Hot and cold temperature issues

Categories

Cleanliness
7.85
Some complaints about dirty linen and hairs in the shower room.
Service
9.15
Staff were generally friendly and receptive, though some noted lack of professionalism.
Location
9.35
Great location noted in several reviews, ideally situated.
Room Quality
8.85
Rooms were modern and clean, though some found their rooms small.
Amenities
9.35
Good facilities in room, including free drinks.
Value for Money
8.85
Generally felt to be good value, though some thought it could be cheaper.
Food and Beverage
7.85
Breakfast was very good; however, some noted limited dinner menu and mediocre breakfast experience.
Overall Experience
9.15
Overall a good experience with loyal guests willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.

Marco Pierre White Steakhouse Bar & Grill Liverpool the Restaurants & Cafes section of Hotel Surroundings as these are now closed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 3742 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 9.15
R
Rob • solo_traveller • gb
9
Pros:

Staff were excellent and couldn't do enough for us

2026-03-14 • via Nuitee
P
Pilar • family_with_children • es
8
Ubicación excelente
Pros:

Ubicación

Cons:

Tuvimos algunos problemas con el agua caliente de la ducha

2026-03-14 • via Nuitee
I
Isabel • couple • gb
10
Great staff, nice rooms and bathroom. Great breakfast!
Pros:

The staff were so welcoming on arrival and really on the ball with breakfast in the morning.
The breakfast was fantastic, everything you could want.
Bed was comfortable and the shower was great.
Overall lovely stay

2026-03-13 • via Nuitee
J
Judith • extended_group • gb
8
2026-03-12 • via Nuitee
G
geoffrey • family_with_children • gb
8
my stay
Pros:

location/breakfast/friendly staff.

Cons:

can't thin.k of anything
The only thing is in the shower
there should be an anti-slip mat or surface.

2026-03-12 • via Nuitee
M
Meenu • solo_traveller • gb
7
2026-03-12 • via Nuitee
D
Doris • family_with_children • hr
10
2026-03-11 • via Nuitee
J
Jane • solo_traveller • gb
8
Overall very good, but the lighting means not great if you need to work on computer/read documents
Pros:

Comfortable room and bed. Great bathrrom and shower. Loved having the minifrdige and tea/coffee making facilites and snacks that were left. Hotel was comforatbel, staff very helpful and pleasant.

Cons:

Very little natural daylight and no overhead lighting in the main area of the room made it very difficult to do the work I needed to do to prepare for my meeting. Could do with an adjustable bright directable light in the room to address this issue.

2026-03-10 • via Nuitee
D
Debra • couple • gb
8
Had a nice short stay in LIVERPOOL ALWAYS stay at your hotel thankyou
Pros:

nice room good location and l lovely breakfast and excellent staff

2026-03-10 • via Nuitee
K
Kim • family_with_children • gb
10
Pros:

Spotlessly clean and free mini bar

Cons:

Nothing

2026-03-10 • via Nuitee
C
Chrissie • family_with_children • gb
10
Pros:

Mini bar and fridge. Toiletries were really nice and staff very friendly.

Cons:

A/C temperature gauge didnt work. So room was very cold

2026-03-09 • via Nuitee
M
Margaret • couple • gb
10
Great stay in lovely hotel
Pros:

Beautifully decorated. Large comfortable room. Dressing gowns and fragrant toiletries. Lovely comfortable bed. Staff very pleasant and hospitable.
Breakfast lovely

Cons:

Nothing

2026-03-09 • via Nuitee
H
Helen • couple • gb
8
Good value for money . Would go again . Would not be drinking in the bar area . Extortionate prices
Pros:

Great location
Nice breakfast .
Nice shower room

Cons:

Pillows too soft .
Crazy drinks prices in the bar restaurant

2026-03-09 • via Nuitee
P
Priscila • couple • gb
10
Pros:

Location, cleanliness, breakfast

2026-03-09 • via Nuitee
K
Kimberly • couple • gb
5
2026-03-08 • via Nuitee
W
William • solo_traveller • gb
8
Pros:

Reasonably priced and good,central location

Cons:

WiFi didn't work (5th floor)
Bar area lacks style but fine

2026-03-08 • via Nuitee
A
Alison • couple • gb
10
2026-03-08 • via Nuitee
A
Amanda • couple • gb
10
All fantastic !
2026-03-08 • via Nuitee
P
philip • solo_traveller • gb
6
Average
Pros:

Its location was great

Cons:

The room smelt a bit when I went in but was clean. The parking was not great cost me £22 more to park really it should be included in the price.

It’s over priced for what you get.

2026-03-08 • via Nuitee
M
Morris • family_with_children • gb
10
Pros:

The location was great. The staff were very polite and helpful, they took the time to explain how the breakfast area was organised.

Cons:

N/A

2026-03-07 • via Nuitee