Craig-y-Dderwen Riverside Hotel

Hotels
9 (437 reviews)
Betws-y-Coed , Betws-y-coed , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Excellent meals
Cons:
Accessibility issues
Mixed value for money

Categories

Cleanliness
8.96
Rooms were spotless clean, though one review indicates issues with the room's condition.
Service
8.93
Staff were consistently noted as friendly and helpful, but some complaints regarding responsiveness were mentioned.
Location
9.97
Location is praised as beautiful, perfectly positioned for access to village and scenic walking tracks.
Room Quality
8.42
Some rooms were noted as spacious and accommodating, but one review described significant accessibility issues.
Amenities
8.95
Standard amenities were mentioned, with some shortcomings regarding accessibility facilities.
Value for Money
8.41
Mixed feedback on value; one review criticized the hotel as not worth its rating.
Food and Beverage
9.46
Breakfast and meals were highlighted as excellent and accommodating.
Overall Experience
8.93
Reviewers had an overall positive experience, though one had significant issues leading to early departure.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 21:08

Property Description

Unique Location in a Victorian Country House

Nestled in 16 acres of tranquil woodland slopes along the River Conwy, Craig-y-Dderwen is a 4-star gold award-winning Victorian country house offering a peaceful retreat in Betws-y-Coed.

Scenic Views and Relaxing Atmosphere

Enjoy stunning vistas of the Conwy Valley or the river from most rooms. Unwind in the Riverside Restaurant with AA Rosette-quality cuisine while overlooking the river. Choose from various bars to relax by a cozy log fire or admire the expansive hotel grounds.

Convenient Amenities for a Relaxing Stay

Benefit from free parking and the hotel's secluded location, just a short walk from Betws-y-Coed village center. Plan your adventures in Snowdonia National Park while experiencing the tranquility and comfort of Craig-y-Dderwen.

Book your stay at Craig-y-Dderwen for a serene getaway amidst nature's beauty.

Important information:

A sofa bed is available upon request in the garden lodge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LPL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £20 per person per night when using an available cot.
    Children up to and including 17 years old stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 437 reviews
Cleanliness: 8.96
Service: 8.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 8.93
J
Jason • couple • gb
8
2026-02-10 • via Nuitee
K
kshitij vats • extended_group • gb
10
2026-02-09 • via Nuitee
J
Julie • couple • gb
3
Pros:

The location was lovely

Cons:

It just wasn't for us, room was very small, very hot and the smell wasn't great, I don't know if it was dog but I just couldn't stay. The whole area we walked through was very dated. We left, unfortunately we didn't feel comfortable there. I don't know how they have scored such high reviews, very confused. The people seemed very nice and friendly.

2026-02-09 • via Nuitee
D
David • couple • gb
9
2026-01-20 • via Nuitee
O
Owen • couple • gb
9
Cons:

Wish I had a wee bit more time to checkout but no big deal whatsoever

2026-01-20 • via Nuitee
H
Hallam • solo_traveller • gb
9
Pros:

It was child & dog friendly, warm & welcoming..

Cons:

Didn't like the fine dining, not because the food was bad. I'm not the find dining sort of person. I'd rather have a hosem menu..

2026-01-19 • via Nuitee
J
Joanne • family_with_children • gb
1
Bad value, poor quality (not 4 star) hotel, unsuitable for disabled people. BEWARE!
Pros:

The location of the hotel is its best feature. Beautifully positioned by the river with good, easy access to the village and shops of Betsw-y-coed. The location, which they seem to be trading off of, was the only good thing about this hotel.

Cons:

I booked their Superking/twin room (room 1) described as 'entire unit wheelchair accessible' on Booking.com (I am disabled and use a wheelchair) but found this not to be true. The toilet and shower rooms were separate and only the door/entrance into the toilet had been widened to accommodate wheelchair width. Access to the walk-in shower had not been modified and so it was impossible with door position and and angles to have a shower.

Ramp from the car park to reception and room was very steep and was not suitable for wheelchair use. Very difficult for anyone pushing someone either up or down.
Room 1 is not in the main block and reached via a path around the building. It is very poorly lit at night and I came off the narrow path in my wheelchair into the shrubbery, which was witnessed by a staff member. However, no help was offered and no follow up from management as to injuries etc.

My daughter asked Michelle (reception) if another room was available as we were not happy with room 1 but was met with "no", with no offer to rectify issues or other alternatives.
This is not a 4 star hotel in either its facilities or management. The room was dingy, no socket near to either single bed, no wall-anchored grab rails in toilet, no small fridge, a light on the wall with no shade, Wi-Fi turned off at night and beds that were impossible to sit/sleep on as no support. Porterage help with luggage was never offered (though advertised on their website), even though Michelle could see my daughter struggling in the rain and myself in a wheelchair.

Craig-y-Dderwen has the potential to be a wonderful hotel, which I feel it once was. Sadly, apart from its riverside location, 3 stars would be generous.
We booked a 2 night stay and decided to leave after the first night to find alternative accommodation. Mark (reception) was cold, put our complaints back on us and did not offer to rectify our issues.

2026-01-19 • via Nuitee
D
Donna • couple • gb
10
2026-01-19 • via Nuitee
M
Mark • couple • gb
9
Beautiful hotel in a beautiful place.
Pros:

The location was stunning. It was a short easy walk into Betws y coed, the hotel was set in stunning scenery, and the staff/facilities were lovely. I’d go back in a heartbeat.

Cons:

I can’t think of anything other than maybe more lighting on the driveway when its dark.

2026-01-19 • via Nuitee
P
Patti • couple • us
9
We had a wonderful stay, dinner, breakfast, the staff was very friendly and accommodating.
Pros:

Staff was excellent and very friendly. We stayed in one of the lodges that was very clean and comfortable with beautiful location and views of the river. The dinner was superb! Delicious. We would definitely go back.

Cons:

The bed in the lodge/cottage unit was a bit uncomfortable. The edges sloped down on both sides so you had to make sure you didn't sleep near the edge. But other than that...the bed and bedding was comfortable.

2026-01-19 • via Nuitee
M
Mark • family_with_children • gb
9
2026-01-17 • via Nuitee
D
David • couple • gb
10
Pros:

Food was unbelievable and the views and location are superb. Staff are brilliant and can't do enough for you

Cons:

Main entrance and reception is a bit dated. Wasn't a double bed, 2 singles put together

2026-01-06 • via Nuitee
B
Balazs • couple • gb
10
2026-01-04 • via Nuitee
S
Shahmirzadi • couple • gb
10
Pros:

Brilliant dog friendly hotel. Friendly staff and very cosy.

2026-01-03 • via Nuitee
M
Mike • couple • gb
10
Spectacular New Year break.
Pros:

Friendly staff who went out of their way to ensure we enjoyed our stay.
Superb location and great accomodation with ramp to make it easier.
Delicious food from a first rate Chef (Michelin & Rosettes).

Cons:

We enjoyed everything!

2026-01-03 • via Nuitee
D
Debashis • extended_group • gb
10
2026-01-02 • via Nuitee
M
Mark • couple • gb
9
2026-01-02 • via Nuitee
L
Leslie • couple • gb
10
A little gem of a location.
Pros:

The location was beautiful the staff was outstanding, my room considering it was standed and dog friendly was large and spotless clean, my dog was just as welcome as we were.

Cons:

Nothing

2025-12-22 • via Nuitee
M
mark • couple • gb
9
Magical and friendly
Pros:

Amazing

Cons:

Friendly staff, warm cosy and in an amazing area

2025-12-21 • via Nuitee
R
Radoslav • couple • gb
10
2025-12-16 • via Nuitee