Quality Inn & Suites Kearneysville - Martinsburg

Hotels
•
Quality Inn
6.8 (440 reviews)
1937 Short Road , Kearneysville , us
+1 304-820-0150

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
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Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Affordable rates
Convenient location
Cons:
Cleanliness issues
Poor room conditions
Inadequate amenities
Unaccommodating service

Categories

Cleanliness
4.05
The hotel had cleanliness issues with dirty rooms, roaches, and a generally unkempt environment.
Service
8.05
Some reviews highlighted friendly staff but also mentioned non-accommodating attitudes and slow responses.
Location
8.55
Location was convenient for guests, particularly those needing a stopover.
Room Quality
5.55
Rooms received mixed reviews; some were comfortable while others had issues like noise and broken amenities.
Amenities
6.55
Basic amenities available, but several services like the refrigerator and coffee were inadequate.
Value for Money
8.55
Many guests felt the pricing justified the experience, despite the complaints.
Food and Beverage
6.05
Breakfast was mentioned positively, but there were complaints about the lack of options and cleanliness.
Overall Experience
7.05
Overall experience was mixed; some appreciated the low cost while others found their stay disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:28

Property Description

Convenient Location and Nearby Attractions
Located just six miles from Shepherd University, the Quality Suites hotel in Martinsburg, WV is the perfect central hub for exploring popular attractions such as Harpers Ferry National Historical Park, Antietam National Battlefield, and Hollywood Casino at Charles Town Races.

Outdoor Adventures and Recreational Activities
Embrace the outdoor paradise of West Virginia with activities like canoeing, kayaking, hiking, and hunting. Experience the thrill of white water rafting on the Shenandoah River or enjoy skiing, mountain biking, and fishing at Whitetail Resort ski area.

Full-Service Amenities and Relaxing Facilities
Enjoy complimentary perks like free hot breakfast, high-speed Internet access, and a Your Suite Success Grab & Go bag. Unwind in the exercise room, outdoor pool, or on the sundeck. With meeting rooms, laundry facilities, and a recharge device in every room, your comfort is our priority.

Book your stay at Quality Suites for a memorable experience in Martinsburg, WV!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HGR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.8
Based on 440 reviews
Cleanliness: 4.05
Service: 8.05
Location: 8.55
Room Quality: 5.55
Amenities: 6.55
Value for Money: 8.55
Food and Beverage: 6.05
Overall Experience: 7.05
D
Dustin • solo_traveller • us
10
2026-08-22 • via Nuitee
B
Bivona • solo_traveller • us
3
Not good - won’t stay or recommend
Pros:

Nothing

Cons:

The smell, dirty, noisy , I saw a cockroach run across the bed , the lock on the door was broken & there was no second security lock for the door it was broken , the place smelled like pot , there were dogs barking in a room down the hall half the night , I didn’t sleep well as I was concerned about bugs& people.
I will not recommend or ever stay here again.
The name of the this hotel is Quality Inn
& there was ZERO QUALITY.

2026-08-14 • via Nuitee
G
George • couple • us
10
2026-08-13 • via Nuitee
M
Marlin • couple • us
8
Pros:

Clean

2026-08-10 • via Nuitee
D
Danielle • couple • us
1
Don’t stay here with kids
Pros:

Nothing

Cons:

Roaches, absolutely filthy dirty sheets and floor, and tons of drug activity

2026-08-03 • via Nuitee
A
Alisia • couple • us
6
The stay was ok
Pros:

I found the hotel in decent condition

Cons:

The tub and shower were outdated and the mattress was uncomfortable and so were the pillows

2026-08-03 • via Nuitee
J
Jim • solo_traveller • us
9
It’s an older hotel with some charm. The pool was open. The lady at the front was super nice as were some of the staff I
Pros:

The property was kept up, clean. Nice location with a Sheetz next door!

2026-07-21 • via Nuitee
D
drewes • family_with_children • us
5
Poor maintenance of rooms and breakfast room equipment.
Pros:

Eggs were watery Coffee poor and machine not working well.

Cons:

Wet carpet in room not properly addressed before we arrived. Toilet running should have been fixed as they knew it was a problem.

2026-07-20 • via Nuitee
F
Frye • solo_traveller • us
7
Our stay was pleasant other than the steps having urine from
Pros:

Staff was friendly

Cons:

It’s a pet friendly property. And it’s seems dogs would have accidents on the steps to the different floors, snd was not cleaned up throughout the day.

Also. No elevator!!!!

2026-07-20 • via Nuitee
L
Leandra • solo_traveller • us
1
Pros:

Cleans rooms with amenities.

Cons:

The staff is rude and many people living at the facility, who are rude and treat customers inappropriately.

2026-07-20 • via Nuitee
C
Cameron • solo_traveller • us
9
2026-07-17 • via Nuitee
A
Allen • couple • us
7
2026-07-10 • via Nuitee
B
BENJAMIN • solo_traveller • us
6
Overall, things were pretty "meh", but you get what you pay for.
Pros:

Overall cost was less expensive than similar nearby locations. Checking in and out was easy to do. Breakfast hours matched my schedule.

Cons:

Overall cleanliness was not great. There were cigarette butts scattered around the entrances and a hazy smoke smell in the hallways. Breakfast options were pretty limited. The bed wasn't particularly comfortable.

2026-07-03 • via Nuitee
K
Katelyn • couple • us
8
2026-06-19 • via Nuitee
R
Rob • extended_group • us
7
Pros:

Standard breakfast of scrambled eggs and sausage, waffles, yogurt.
Desk staff was friendly and engaging upon check in and with questions.
Pool appeared to be clean and maintained.

Cons:

Facilities are dated and could use a fresh coat of paint and some repairs. Unsavory characters in the parking lot after dark partaking of marijuana and drinking alcohol.

2026-06-15 • via Nuitee
R
Reed • solo_traveller • us
1
2026-06-08 • via Nuitee
B
Beer • extended_group • us
6
Pros:

The location was convenient. The staff were friendly.

Cons:

The facility could have been cleaned better.

2026-06-04 • via Nuitee
S
Schmidt • solo_traveller • us
8
2026-05-29 • via Nuitee
S
Schmidt • solo_traveller • us
8
2026-05-29 • via Nuitee
S
Schmidt • solo_traveller • us
8
2026-05-29 • via Nuitee