Quality Inn & Suites Kearneysville - Martinsburg

Hotels
•
Quality Inn
6.8 (412 reviews)
1937 Short Road , Kearneysville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Affordable rates
Convenient location
Cons:
Cleanliness issues
Poor room conditions
Inadequate amenities
Unaccommodating service

Categories

Cleanliness
4.05
The hotel had cleanliness issues with dirty rooms, roaches, and a generally unkempt environment.
Service
8.05
Some reviews highlighted friendly staff but also mentioned non-accommodating attitudes and slow responses.
Location
8.55
Location was convenient for guests, particularly those needing a stopover.
Room Quality
5.55
Rooms received mixed reviews; some were comfortable while others had issues like noise and broken amenities.
Amenities
6.55
Basic amenities available, but several services like the refrigerator and coffee were inadequate.
Value for Money
8.55
Many guests felt the pricing justified the experience, despite the complaints.
Food and Beverage
6.05
Breakfast was mentioned positively, but there were complaints about the lack of options and cleanliness.
Overall Experience
7.05
Overall experience was mixed; some appreciated the low cost while others found their stay disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:28

Property Description

Convenient Location and Nearby Attractions
Located just six miles from Shepherd University, the Quality Suites hotel in Martinsburg, WV is the perfect central hub for exploring popular attractions such as Harpers Ferry National Historical Park, Antietam National Battlefield, and Hollywood Casino at Charles Town Races.

Outdoor Adventures and Recreational Activities
Embrace the outdoor paradise of West Virginia with activities like canoeing, kayaking, hiking, and hunting. Experience the thrill of white water rafting on the Shenandoah River or enjoy skiing, mountain biking, and fishing at Whitetail Resort ski area.

Full-Service Amenities and Relaxing Facilities
Enjoy complimentary perks like free hot breakfast, high-speed Internet access, and a Your Suite Success Grab & Go bag. Unwind in the exercise room, outdoor pool, or on the sundeck. With meeting rooms, laundry facilities, and a recharge device in every room, your comfort is our priority.

Book your stay at Quality Suites for a memorable experience in Martinsburg, WV!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 8, 2025 until Mon, May 18, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HGR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 412 reviews
Cleanliness: 4.05
Service: 8.05
Location: 8.55
Room Quality: 5.55
Amenities: 6.55
Value for Money: 8.55
Food and Beverage: 6.05
Overall Experience: 7.05
R
Roper • family_with_children • us
10
2026-03-27 • via Nuitee
D
David • family_with_children • us
10
2026-03-25 • via Nuitee
P
Parker • solo_traveller • us
9
Im coming back every year
Pros:

So once a year I have to be in town for a few days for training for work
The price was perfect the room was so clean and roomy the staff was friendly

I was very satisfied

Cons:

The continental breakfast was a bit lacking

2026-03-20 • via Nuitee
S
schrader • family_with_children • us
7
Pros:

The room was clean. Bed was somewhat comfortable. Great pillows

Cons:

The breakfast lagged the waffle machine wasn't working because the microwave was on

2026-03-10 • via Nuitee
B
Brian • solo_traveller • us
8
2026-02-27 • via Nuitee
J
Jennifer • solo_traveller • us
5
Cons:

They had not cleaned the restroom from last guest

2026-02-10 • via Nuitee
F
Folks • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-02-09 • via Nuitee
S
Stevenson • solo_traveller • us
3
Would have nothing good to say if the staff wasn’t friendly.
Pros:

Staff was friendly and they were plowing the lot throughout the snowstorm

Cons:

Room was gross. Roaches. Fridge didn’t work. Black mold in the bathroom. Old food and crumbs all on the floor. Mattress cover was filthy. Smelled like stale smoke.

2026-01-28 • via Nuitee
J
Jennifer • couple • us
8
2026-01-27 • via Nuitee
D
Dwayne • solo_traveller • us
6
2026-01-27 • via Nuitee
K
Kaden • couple • us
2
Cons:

I got bit by bed bugs

2026-01-23 • via Nuitee
T
Terrance • couple • us
10
2026-01-21 • via Nuitee
M
mindy • solo_traveller • us
7
2026-01-20 • via Nuitee
R
robert • couple • us
8
2026-01-19 • via Nuitee
G
Gloria • extended_group • us
1
BAD
Pros:

I LIKED THE MORING STAFF .THEY WERE ALWAYS VERY KIND AND HELPFUL

Cons:

THE EVENING STAFF WERE ALWAYS NOT VERY HELPFUL OR NICE .THEY ALLOWED NOICE COME DOWN FROM A ROOM ABOVE OURS ALL NIGHT LONG ,SO WE MOVED TO ANOTHER ROOM DOWN THE HALL .ONLY TO BE ACCUSED OF CAUSING NOICE OURSELVES THERE FOR TWO DAYS IN WHICH WE BOTH NEVER DID.I WOULD NOT STAY THERE EVER AGAIN

2026-01-19 • via Nuitee
V
Vicki • solo_traveller • us
7
2026-01-19 • via Nuitee
S
Sharukh • solo_traveller • us
9
Content.
Pros:

It was a very cozy small and warm place. Receptionist was friendly and welcoming. For the price it was absolutely worth it. However, for the price they charged that included breakfast not complaining. Great place to stay to break journey or to rest and relay.

Cons:

The place could use some touch up in general areas, such as painting the ceilings etc.

2025-12-24 • via Nuitee
B
Brian • family_with_children • us
10
Pros:

Very comfortable rooms

2025-12-23 • via Nuitee
A
Arnold • couple • us
10
exhalent service
2025-12-18 • via Nuitee
J
Johnson • couple • us
1
The worst hotel and staff. The staff is incompetent and clearly uneducated
2025-12-13 • via Nuitee