Hotel Okura Macau

Hotels
•
Independent
9 (101 reviews)
Galaxy Macau TM Resort, Ave Marginal Flor De Lotus, Cotai , Cotai , MO
853-8883-8883

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Facilities

Meeting rooms
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Fantastic staff
Good location
Clean rooms

Categories

Cleanliness
8.96
Room - good size and super clean.
Service
9.43
Staff - fantastic and awesome. They know what a 5 star customer experience is.
Location
8.97
Location - very good.
Room Quality
8.92
Room - good size and super clean.
Amenities
8.95
Overall positive sentiment towards resort deck.
Value for Money
8.91
Standard quality for this hotel tier.
Food and Beverage
8.96
Standard quality for this hotel tier.
Overall Experience
8.93
Overall positive sentiment from the review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:50

Property Description

Exciting Recreation Options
Indulge in some entertainment at the casino and make the most of the complimentary water park and health club during your stay.

Delicious Dining and Drinks
Satisfy your cravings with international cuisine at Terrace Restaurant, offering a pool view, or opt for 24-hour room service. Unwind with a drink at the bar/lounge and don't miss out on the Japanese breakfast options available daily.

Convenient Amenities
Benefit from features like complimentary internet access, concierge services, and area shuttle to explore nearby attractions hassle-free. The hotel also offers a range of facilities including a business center, event spaces, and complimentary shuttles for added convenience.

Book your stay at Hotel Okura Macau for a luxurious and entertaining experience in the heart of Cotai's entertainment district.

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MFM

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Sustainability Certifications

    EarthCheck

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

9
Based on 101 reviews
Cleanliness: 8.96
Service: 9.43
Location: 8.97
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 8.93
V
Vincent Kin Ning • family
10
Pros:

Location - very good.

Staff - fantastic and awesome. They know what a 5 star customer experience is. First class with customers happiness in mind.

Resort deck - fantastic.

Room - good size and super clean.

2025-07-13 • via Nuitee
C
Chris • family_with_children
10
Pros:

Excellent stay. Staff were friendly, helpful and great with our kids. We would be happy to stay at Hotel Okura again.

2025-01-29 • via Nuitee
V
Vitti • family_with_children
10
Pros:

Very pleasant staff. Nice water park for kids.

2024-08-09 • via Nuitee
W
wai leung
10
Pros:

Good

2024-06-22 • via Nuitee
A
Anthony Chung Ho • family_with_children
10
Pros:

Staff was extremely friendly and helpful. Worthy of a 5 star hotel.

2024-03-08 • via Nuitee
J
Jonathan • family
10
Pros:

Was very pleasant stay with curious staff and well knowledge management. It was well chosen hotel and convenient location.

2024-01-30 • via Nuitee
W
Wai Kwong • partner
10
Pros:

Excellent service provided by those friendly staffs.

2024-01-04 • via Nuitee
M
Min Yen Veronica
10
Pros:

Excellent. Checked in late and was offered late check out automatically. Minibar is complementary. Would always be my first choice of stay .

2023-12-23 • via Nuitee
B
Boon Hau • family
10
Pros:

Excellent hotel! Will stay again!

2023-12-17 • via Nuitee
G
Gary
10
Best hotel experience
Pros:

Best hotel experience, among a few in Cotai Macau. Font Desk Manager and Customer Service personnel provided top-notch assistances to our arrival pick-up and late check-in. Would definitely stay again!

2023-12-10 • via Nuitee
K
Kui Ming • partner
10
Pros:

Excellent staff services. Excellent hotel condition. Convenient location. Nothing to complain about.

2023-12-05 • via Nuitee
K
Kenny • friends
10
Pros:

wonderful

2023-11-27 • via Nuitee
A
Ampaivan • family
10
Pros:

Excellent *****

2023-11-23 • via Nuitee
J
Jenson • family_with_children
10
Pros:

If you have kids and celebrating their birthday, Okura Macau will prepare the room with kid tent in the room and provide fruit basket, birthday cake and a birthday box full of sweets and biscuits for the birthday boy/ girl.

At Level 6 of Okura, your kids can also enjoy 2 Galaxykiz activities per day.

As Okura is a Expedia VIP access hotel, you will also enjoy free Limo to and fro the airport.

2023-11-14 • via Nuitee
Y
Yik • family
10
Pros:

Excellent service and big cosy room

2023-11-02 • via Nuitee
K
Kamyar
10
The best stay
Pros:

A massive thank you to Okura hotel for making our stay with them so special and we cannot wait to come back to them. Thank you for the amazing room upgrade and the unforgettable experience.

2023-11-02 • via Nuitee
R
Roberto
10
Pros:

I LIKE EVERITHING

2023-10-25 • via Nuitee
P
PF • family
10
Pros:

Excellent

2023-10-13 • via Nuitee
W
Wai Pek • partner
10
Pros:

Ver helpful and friendly staff

2023-09-29 • via Nuitee
N
NGA KI • family_with_children
10
Pros:

a very kids friendly hotel

2023-08-27 • via Nuitee