Grand Mercure Apartments Magnetic Island

Hotels
8.6 (623 reviews)
146 Sooning Street, Nelly Bay , Nelly Bay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable apartments
Stunning views
Cons:
Cleaning issues
Limited kitchen supplies
High prices
Breakfast options

Categories

Cleanliness
8.19
Several mentions of dirty kitchen utensils and a need for improved cleaning standards.
Service
10
Staff were wonderful, helpful, and accommodating, particularly with special requests.
Location
9.66
The location was frequently praised for proximity to the water and local attractions.
Room Quality
8.7
Overall good quality and spaciousness, with some mentions of missing kitchen items.
Amenities
8.65
Good amenities like pools and BBQ areas, but limited in cooking utensils.
Value for Money
7.68
Some guests felt the price was high for what was offered, particularly in relation to cleaning.
Food and Beverage
6.64
Limited mentions; one review noted dissatisfaction with breakfast options.
Overall Experience
9.29
Many guests had a wonderful time overall, appreciating the views and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:51

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views and Relaxing Pools: Grand Mercure Apartments Magnetic Island boast 4 outdoor pools overlooking the stunning Coral Sea, providing the perfect backdrop for a relaxing getaway.

Modern Self-Contained Apartments: With beach-style design and sleek stone kitchens, these fully self-contained apartments offer a comfortable and luxurious stay. Enjoy the convenience of laundry facilities and entertainment with cable TV and DVD players.

Ultimate Relaxation and Convenience: Indulge in the on-site spa, savor outdoor dining with barbecue facilities, and stay active at the fully equipped fitness centre. Explore the nearby scenic walking tracks or head to Nelly Bay harbor for dining and entertainment options.

Experience the epitome of luxury and relaxation at Grand Mercure Apartments Magnetic Island. Book your stay now for an unforgettable seaside retreat.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please let Grand Mercure Apartments Magnetic Island know your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. All clients under the age of 18 must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in.
RECEPTION HOURS : Grand Mercure Apartments Magnetic Island are open from 8am until 6pm, check in from 2pm until 6pm, after hour check in until 9pm is available, please contact the hotel prior to arrange, check in later than 9pm is not possible. Please note credit surcharge of 1.5% applies to Visa and MasterCard, 3% applies to American Express. A $200 credit card pre auth is required at check in as security against damage / unpaid accounts. We are a cashless business.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the business centre and charges are applicable.

Location

Guest Reviews

8.6
Based on 623 reviews
Cleanliness: 8.19
Service: 10
Location: 9.66
Room Quality: 8.7
Amenities: 8.65
Value for Money: 7.68
Food and Beverage: 6.64
Overall Experience: 9.29
H
hilary • couple • au
10
Excellent staycation at Maggie
Pros:

Excellent location
Very good value for money
Well appointed kitchen
Clean
Quiet

Cons:

The only tiny suggestion would be more towels in the room.

2026-05-15 • via Nuitee
C
Christine • extended_group • au
10
2026-05-15 • via Nuitee
E
Emily • couple • au
4
Pros:

Location and view were exceptional

Cons:

The elevator was broken. We were on level 5 and no one offered to help us with our luggage.

2026-05-13 • via Nuitee
R
Rebecca • extended_group • au
9
2026-05-09 • via Nuitee
C
Carolyn • couple • au
6
At first I was disappointed by the apartment but after a day or two it felt more comfortable
Pros:

We had an ocean front apartment so the view was amazing , the horizon pool was lovely too

Cons:

The room could have been cleaner , when we first walked into our apartment first thing I was greeted by was a grubby chair with stains on it, thread bare carpet in master sweet with many stains on it. Behind the tv in the Master it was thick with dust, blinds are old and need replacing . Lounge area would be more cosy with a rug . These apartments are 20 years old and starting to show it. But you can not beat the view of the ocean .

2026-05-07 • via Nuitee
M
Matthew and ebony • solo_traveller • au
8
2026-05-05 • via Nuitee
W
Wayne • extended_group • au
6
If the bed was better we would have enjoyed our stay a lot more
Pros:

Location is excellent particularly if you don't have a car

Cons:

The bed was a shocker, The mattress offered little comfort

2026-05-05 • via Nuitee
A
Angela • extended_group • nz
10
Ocean front beauty
Pros:

Beautiful views and facilities. Easy to get to from the ferry and great bus access.

2026-05-05 • via Nuitee
S
sharon • extended_group • au
8
Pros:

Amazing views

2026-05-05 • via Nuitee
R
Rolf • couple • au
7
2026-05-04 • via Nuitee
T
True • extended_group • au
10
2026-04-29 • via Nuitee
E
Elizabeth • solo_traveller • au
9
Relaxing , beautiful ocean views and loved the pool
Pros:

Location and ocean views

Cons:

Would have liked a King bed

2026-04-28 • via Nuitee
S
Shirley • family_with_children • fr
10
Pros:

Tout

Cons:

Rien

2026-04-27 • via Nuitee
M
Matt • family_with_children • au
8
Pros:

the views

Cons:

My old man is not so goon on his feet. We asked about a lift to go up to the room which we were told to walk the long way around and there's one there. We did that to get to the lift and found a sign saying it wasn't working. You should know that before you tell people to catch it. We paid $350 for the night and the only blanket for the bed had no cover on it. It was bad enough the stains we could see let alone the ones we couldn't. I expected better than that for the price we paid. Also they don't say anything on the booking anywhere that you need a $200 bond on it on arrival. Big piece of info to know before you book

2026-04-26 • via Nuitee
M
Murray • solo_traveller • au
9
2026-04-25 • via Nuitee
J
Jade • family_with_children • au
8
2026-04-22 • via Nuitee
E
Elizabeth • family_with_children • au
3
Waste of money, Never returning, absolutely awful
Pros:

The view

Cons:

Air conditioning didn’t work, fans made a Terrible noise, clothes dryer didn’t work, coffee machine didn’t work, the walls and floor were dirty with dirt , hand prints and mould, showers had mould apon mould like it had never seen bleach. Also had disgusting hair clogged in the drain. Toilets were badly stained. Ceiling poured water in the middle of the night had to pack up and book out in the morning and then wait till 2pm for another room…. Which was just as filthy ! Our weekend was just ruined..😡

2026-04-22 • via Nuitee
T
Trisha • solo_traveller • au
2
Don't waste your money
Pros:

The views of the ocean were great

Cons:

We had to pay a $200 deposit for our key fob..we weren't told prior.
Our apartment was directly above a communal swimming pool, the noise was awful and we had no privacy on our balcony as the pool area was beside us.

They also did not tell us that the pool lights stay on all night, so your apartment has bright blue light shining through it all night..even with the worn out blinds down.

There were live cockroaches in the oven, no doona covers on the donnas which were all stained, no sun loungers to relax on, our patio door lock was covered in sea salt(extremely thick) and we struggled to open it and the frosted glass stickers were all scratched up and peeling off.

The bed was awful, sagged in the middle and collapsed at the sides. Horrific.

I was told by reception that the lift was not in use, and had not been in use for some time.
We were on the 2nd floor.

There was a huge puddle along the corridor leading to our aoartment and others, from something leaking, this was there the entire time of our stay.

We were told we had undercover parking, thinking that was great, only to find out everyone parks there and you are lucky if you can find a spot let alone your allocated one!

We had an apartment with what we think were staff living quarters just above us, they played loud music that thudded in our room for hours.
I had to call the reception in the end to intervene.

We paid over $2k for a 3 night getaway for our wedding anniversary . We saved hard and have been left wishing we had never chosen grand mercure, as it is not grand at all!

2026-04-21 • via Nuitee
J
Jackie • family_with_children • au
10
Relaxing while the waves rolled in
Pros:

Everything, views, pools, unit was beautiful and clean

Cons:

Nothing

2026-04-21 • via Nuitee
N
Natalie • family_with_children • au
10
2026-04-20 • via Nuitee