Grand Mercure Apartments Magnetic Island

Hotels
8.6 (543 reviews)
146 Sooning Street, Nelly Bay , Nelly Bay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable apartments
Stunning views
Cons:
Cleaning issues
Limited kitchen supplies
High prices
Breakfast options

Categories

Cleanliness
8.19
Several mentions of dirty kitchen utensils and a need for improved cleaning standards.
Service
10
Staff were wonderful, helpful, and accommodating, particularly with special requests.
Location
9.66
The location was frequently praised for proximity to the water and local attractions.
Room Quality
8.7
Overall good quality and spaciousness, with some mentions of missing kitchen items.
Amenities
8.65
Good amenities like pools and BBQ areas, but limited in cooking utensils.
Value for Money
7.68
Some guests felt the price was high for what was offered, particularly in relation to cleaning.
Food and Beverage
6.64
Limited mentions; one review noted dissatisfaction with breakfast options.
Overall Experience
9.29
Many guests had a wonderful time overall, appreciating the views and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:51

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views and Relaxing Pools: Grand Mercure Apartments Magnetic Island boast 4 outdoor pools overlooking the stunning Coral Sea, providing the perfect backdrop for a relaxing getaway.

Modern Self-Contained Apartments: With beach-style design and sleek stone kitchens, these fully self-contained apartments offer a comfortable and luxurious stay. Enjoy the convenience of laundry facilities and entertainment with cable TV and DVD players.

Ultimate Relaxation and Convenience: Indulge in the on-site spa, savor outdoor dining with barbecue facilities, and stay active at the fully equipped fitness centre. Explore the nearby scenic walking tracks or head to Nelly Bay harbor for dining and entertainment options.

Experience the epitome of luxury and relaxation at Grand Mercure Apartments Magnetic Island. Book your stay now for an unforgettable seaside retreat.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please let Grand Mercure Apartments Magnetic Island know your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. All clients under the age of 18 must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in.
RECEPTION HOURS : Grand Mercure Apartments Magnetic Island are open from 8am until 6pm, check in from 2pm until 6pm, after hour check in until 9pm is available, please contact the hotel prior to arrange, check in later than 9pm is not possible. Please note credit surcharge of 1.5% applies to Visa and MasterCard, 3% applies to American Express. A $200 credit card pre auth is required at check in as security against damage / unpaid accounts. We are a cashless business.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the business centre and charges are applicable.

Location

Guest Reviews

8.6
Based on 543 reviews
Cleanliness: 8.19
Service: 10
Location: 9.66
Room Quality: 8.7
Amenities: 8.65
Value for Money: 7.68
Food and Beverage: 6.64
Overall Experience: 9.29
P
Patsy • couple • gb
7
Apartment is a bit tired but location is brilliant so all in all good value for money.
Pros:

Great location and lovely view from balcony.

Cons:

Felt like it needed a deep clean and the mattress protector was filthy!

2026-02-14 • via Nuitee
M
Michele • couple • au
9
2026-02-13 • via Nuitee
N
Nicole • couple • au
9
2026-02-12 • via Nuitee
W
William • couple • au
7
Nice looking but needs a bit more attention to detail to achieve the standard of Grand Mercure
Pros:

Location

Cons:

Bed was thin and uncomfortable. This bed was no where near the standard of mattress I usually find with the Mercure brand.
A bad nights sleep is the start of many problems

2026-02-11 • via Nuitee
G
George • couple • gb
8
Perfect stay on the island
Pros:

Perfect location ! When we got there we got given our room which was fine but the aircon didn’t work ! The nice lady at the desk apologised and we got a room upgrade which was so nice and got given a bottle of wine !

Cons:

Sometimes there were ants if you left a drink or food out

2026-02-09 • via Nuitee
B
Beattie • extended_group • gb
8
2026-01-29 • via Nuitee
K
Katie • couple • gb
9
Pros:

Lovely big ocean view apartment. Great view from the balcony.
Good facilities in the apartment, washer and dryer provided.
3 lovely pools with good views.
Great location, close to a supermarket and the ferry terminal.
Helpful, friendly reception staff.

2026-01-27 • via Nuitee
D
Donna • family_with_children • au
8
Pros:

The location is brilliant.
The apartment was spacious.
Great view from the balcony.
Bedroom was comfortable.

Cons:

The wind whistled through the shutters in the bedrooms all night which made sleeping impossible.

2026-01-26 • via Nuitee
E
Ellen • extended_group • au
10
2026-01-26 • via Nuitee
A
Alexandra • couple • de
9
Fantastic stay on Maggie
Pros:

Great apartment, tastefully and fully furnished. We enjoyed the balcony, the bbq, the swimming pools and - most of all - the rock wallabies. They love carrots and they are just too cute.

Cons:

nothing to complain about

2026-01-23 • via Nuitee
S
Sonya • family_with_children • au
9
Pros:

Great location! Beautiful view

2026-01-23 • via Nuitee
R
Reiselust • family_with_children • de
9
Pros:

Die Lage, der Whirlpool und Pool, die Austattung des Apartments.

2026-01-21 • via Nuitee
C
Christine • extended_group • au
10
Fabulous location and views.
Pros:

Spacious and very comfortable apartment with beautiful views over the ocean. Great location within short walking distance of some cafes and restaurants.

2026-01-20 • via Nuitee
S
Silvia • family_with_children • au
9
Amazing place and perfect customer service
Pros:

Amazing stay! The beachfront apartments are top quality and perfectly maintained. Trudy at reception was wonderful, so professional, friendly, and genuinely caring. Her warmth made our experience even more memorable.

2026-01-20 • via Nuitee
A
Amber • family_with_children • au
5
Pros:

I like that polly the lady that took my booking made us as comfortable as she could and allowed us to store our stuff until we had our room and a car.

2026-01-19 • via Nuitee
B
brooke • solo_traveller • au
10
2026-01-19 • via Nuitee
W
Wayne • extended_group • au
8
It was not the apartment that was advertised but ended up ok
Pros:

The space and the view. The beds could have been more comfortable. The palm tree out front blocked the view should be removed.

2026-01-19 • via Nuitee
E
Emily • family_with_children • au
9
2026-01-19 • via Nuitee
M
Mary • extended_group • au
10
It was a little bit noisy but it was a great place to stay and loved the views
Pros:

Location

Cons:

Nothing

2026-01-19 • via Nuitee
T
Taylor • couple • au
9
2026-01-19 • via Nuitee