Staybridge Suites El Paso Airport by IHG

Hotels
•
Staybridge Suites
7.6 (105 reviews)
6680 Gateway East , El Paso , US
+1 915-775-1212

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms for groups
Great location
Friendly and helpful staff
Pool and grill area
Good price/family-friendly for some guests
Cons:
Dirty rooms, stains on bedding and furniture
Room defects (leaking toilets, faulty door keys, ripped carpet)
No hotel wifi / connectivity outages
Noise from traffic affecting sleep
Lack of pool towels and some amenity service issues
Unkempt entrance reported (dog waste)

Categories

Cleanliness
4
Multiple reviews report dirty rooms, not dusted, stained comforters, stained walls and furniture, ripped carpet, and reports of dog feces in entrance—clear negative cleanliness sentiment.
Service
10
Several guests specifically call out friendly and helpful staff; front desk was described as kind and helpful despite some service failures (e.g., wifi not resolved), so overall staff interactions are strongly positive.
Location
10
Multiple reviews praise the location ("I always stay here... I love the location", 'great facility and location', listed as a pro), indicating very strong location sentiment.
Room Quality
4
Room-related problems reported: leaking toilets, malfunctioning door locks/keys, stained bedding, outdated/questionable kitchen areas and ripped carpet — overall negative room quality.
Amenities
8.4
Pool and grills are appreciated by guests, but there are amenity service issues (no pool towels available some evenings, and hotel-wide wifi outage), producing a mixed-but-generally-positive amenities sentiment.
Value for Money
9.2
Mixed mentions on value (some guests say good price and family-friendly, others say room wasn’t worth the price). Given several comments noting good price and family suitability, value skews positive.
Food and Beverage
7.6
Standard quality for this hotel tier
Overall Experience
7.6
Standard quality for this hotel tier
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location
Located just a 10-minute drive from downtown El Paso, the El Paso Airport Area Staybridge Suites offers a perfect blend of accessibility and tranquility.

Comfortable Suites
The suites at our hotel are designed with your comfort in mind, featuring neutral colors, dark hardwood furniture, and modern amenities like a flat-screen TV with a DVD player and a fully-equipped kitchenette.

Relaxing Amenities
Take a dip in our refreshing outdoor pool, work out at our 24-hour gym, or catch up on work at the business center. With free Wi-Fi throughout the property, you can stay connected effortlessly.

Experience the perfect combination of comfort and convenience at El Paso Airport Area Staybridge Suites. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 105 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 4
Amenities: 8.4
Value for Money: 9.2
Food and Beverage: 7.6
Overall Experience: 7.6
L
Lindsey • extended_group • us
9
Pros:

The big room we had to fit everyone in our party.

2026-10-08 • via Nuitee
M
Miguel • family_with_children • us
1
Dirty room not even dusted
Pros:

Nothing

Cons:

Dirty room

2026-09-07 • via Nuitee
J
Juan • extended_group • us
1
Not even dusted
Pros:

Nothing good

Cons:

Dirty room

2026-09-07 • via Nuitee
B
Bernabe • family_with_children • us
10
2026-09-02 • via Nuitee
J
Jose • extended_group • us
9
I always stay here when I come to El Paso. I love the location
Pros:

The room is what we needed. Love the grills and pool area

Cons:

We went in the pool later in the evening and there were no towel. The door key lock pad for the entry we needed was not working

2026-08-24 • via Nuitee
N
Noel • family_with_children • us
10
2026-08-19 • via Nuitee
Q
Q6316XMjohnr • Business
2
Communication Dark Ages with no Wifi Internet at this Hotel
Pros:

You do not always get what you pay for unfortunately. Step back in the communication dark ages during your stay here, where you will have no internet to do work, report into conferences, brainstorm for projects, or stream favorite shows to relax. Based on your cell plan, you might have to resort to using up all of your data allowance. I talked to the front desk staff about the issue. Their excuse was that the hotel recently switched ISPs and they would send a tech to check on the connections to rooms. The wifi problem was never fixed. Other guests throughout the hotel complained about the same inability to connect to the internet. I have never stayed at such a highly rated hotel with this kind of an extensive service issue. I have never had such wifi problems at much cheaper franchises with hotels like Days Inn, Microtel, etc.

2026-08-08 • via Tripadvisor
J
Jennifer • couple • us
3
Not the best place if you want sleep.
Pros:

Staff was very kind. Room was clean.

Cons:

Not able to sleep. Loud traffic all night long. Only two pillows on a king bed. Toilet was leaking water on the ground every time it was flushed.

2026-07-22 • via Nuitee
J
John • family_with_children • us
10
This is a great hotel for families.
Pros:

Friendly and helpful staff, great facility and location, good price.

2026-07-20 • via Nuitee
S
Sivel • couple • us
10
2026-07-19 • via Nuitee
T
Tatianna • family_with_children • us
1
Never Again
Pros:

Location

Cons:

Dirty and stained walls and furniture, ripped carpet, kitchen looks questionable and dark, outdated, old dog poop piled up in the front entrance. I can’t believe the military sends troops in training here.

2026-07-15 • via Nuitee
K
Kayla • family_with_children • us
3
Below average experience with the room at best.
Pros:

I liked that the staff was friendly and helpful

Cons:

There was many issues with the room we had. The toilet handle in one of the bathrooms was out of the socket so it caused the toilet to run. One of the comforters on the bed had redish brown stains underneath it. I had to get new room keys 3 different times because they wouldn’t work on the door. I am not sure if the door had a short in it or if it was the keys but I had to keep getting new room keys. The room wasn’t worth the price I paid.

2026-07-09 • via Nuitee
B
Brittany • family_with_children • us
8
It was a great experience. No real issues with the hotel it's self. Booking.com sucks.
Pros:

Breakfast was good. They were a bit overwhelmed with a bunch of military, so a lot of things were gone by 9am. The location was perfect. Very close to the airport and shopping. Easy access to I-10 and the pool was fun.

Cons:

It could have been cleaner. The carpeting was very old. There was a funky smell in the hallways, and the hallways had no AC. I also am not pleased with Booking.com. I tried to modify the reservation on 6/2/26. I needed to switch the days. I did this through email. I received an email saying they would contact the hotel and they would have 48 hours to respond. I went on about my business until the day of check in when I looked to make sure it was changed. It was not. I immediately called customer service. They said they could not help me becuase their system was down. He said I could change the reservation on their app/website. I tried this as well and it would not let me log in and kept sending my back to the email verification page. This continued all weekened and when I called on Monday to make sure they knew we were leaving that day, I spoke to a very rude woman who gave me another number to call and was told "this is the only number where someone will help you". I waited for about 15 minutes on hold and the call was dropped. Called back and waited another 35 minutes and finally spoke to someone. She said they would be contacting the hotel and they would be requesting that I recived the full refund for the extra day. I went to the front desk at the hotel and let her know we were leaving and she said that Booking.com would call her to verify we left and then we would be refunded. Today I received and email that said they have not heard from the hotel and I will be charged in full for the reservation. I unfortunately did not have 50 minutes to sit and wait for someone to answer customer service today, so I emailed and have not heard back. I will NEVER use Booking.com ever again and will be only going through the hotel's websites in the future.

2026-07-08 • via Nuitee
R
REBECCA • solo_traveller • us
10
Satisfied
Pros:

Very clean comfortable practical equipped well , received an early check in and late check out. I am an el Pasoan just got the room for a dip in the pool and jacuzzi for the 4th of July. Enjoyed !! Thank you.

Cons:

N/a

2026-07-06 • via Nuitee
M
Magdalena • solo_traveller • us
4
For what it is worth, it’s recommended to stay elsewhere.
Pros:

The location was ideal

Cons:

It wasn’t clean. Especially the rooms.

2026-06-30 • via Nuitee
L
Loewen • solo_traveller • mx
10
2026-06-28 • via Nuitee
A
Artemio • solo_traveller • us
9
Overall excellent service, easy access to location, comfortable beds ,
Pros:

We had the deluxe suite. Lots of room and privacy

Cons:

The eggs omelette at the breakfast but that’s just me.

2026-06-28 • via Nuitee
T
Trineice • couple • us
10
2026-06-26 • via Nuitee
J
Jamal • solo_traveller • us
9
It was a good stay. I did leave on the 17th tho
Pros:

Lounge area

Cons:

N/a

2026-06-19 • via Nuitee
A
Angel • solo_traveller • us
9
Pros:

We loved the room, especially with two bedrooms in one hotel room.

Cons:

The swimming pool was being cleaned but we were able to go next door to swim so that made up for it.

2026-06-19 • via Nuitee