Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Pets allowed
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Poor cleanliness
Unsafe room conditions
Minimal amenities

Categories

Cleanliness
6.03
Multiple reviews noted poor cleanliness and filthy conditions.
Service
8
Some reviews mention friendly staff, but issues in customer service occurred.
Location
10
Positive comments indicate great location near beach and amenities.
Room Quality
7.04
Many rooms reported as unsafe and unhygienic, concerns about maintenance.
Amenities
6.99
Minimal amenities were noted as a downside across various reviews.
Value for Money
9.02
Good value for location, but issues noted with room conditions.
Food and Beverage
9.48
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
9.03
Guest experiences varied widely, but some positive aspects were acknowledged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:52

Property Description

Beachside Paradise with Stunning Views
Sarayi Boutique Hotel in Palm Cove offers spacious accommodation overlooking the Coral Sea, just steps away from a patrolled beach.

Convenient Tour Services
The hotel serves as a perfect base for exploring Cairns, the Great Barrier Reef, and the Daintree Rainforest. Let our staff assist you in booking local tours for a memorable experience.

Comfort and Leisure
Relax in air-conditioned rooms equipped with modern amenities like a 42-inch plasma-screen TV and enjoy the convenience of tea and coffee making facilities. Unwind at the spa or savor a sunset cocktail for the perfect holiday escape.

Experience the ultimate beachside retreat at Sarayi Boutique Hotel. Book now for an unforgettable stay!

Important information:

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Transfers are available to and from the airport. These are charged AUD 25 per person, each way, and can be charged to your hotel bill. Please inform the property in advance if you want to use this service, using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard, and a 2.5% charge when you pay with an American Express or a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    No internet access available.

Location

Guest Reviews

8.2
Based on 1081 reviews
Cleanliness: 6.03
Service: 8
Location: 10
Room Quality: 7.04
Amenities: 6.99
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.03
D
Deborah • solo_traveller • au
1
STAIR ACCESS ONLY
Pros:

Purely thankful to stef for taking my bags up those stairs.
1 .. is too high of a rating for this so called accommodation

Cons:

Stair access ONLY UP 3 FLOORS

Wowwwwww this was an Epic Booking.com FAIL

This is why we should ALWAYS read reviews.

New lesson learned.

1. ZERO accessibility ♿️
2. AĹL stairs.. no obvious information
3. $75 charge if you arrive after 5pm, even though staff live on site
4. Old and a complete overhaul required.
5. Broken electronic appliances
6. Half used shampoo & conditioner yup Im not kidding and wow no soap.
7. 1.. yup 1 teaspoon lol 😆
8. Dirty balcony with unstable chairs
9. Ants 🐜 in the kitchen, that went through all my things.
10. Broken furniture
11. You have to pay for an extra towel for the crappy 💩 pool.
12.$75 callout fee if you lock yourself out.. even though they live on site.
13. Empty abandoned restaurants out front.
The toilet would not flush
14. Water pressure and hot water went out every shower 🚿
15.Sliding door corrosion would not allow it to lock.
16. Fly screens completely broken.
17.No WiFi, they say the walls are so thick "We have tried Everything" what a load of crap 💩 I could pick up the hotel next doors wifi on full signal
18. Paper thin walls and floors, I heard every conversation, sneeze 🤧 and pee 💩
19. No cleaning during your stay of course
20. Yet all cleaning gear left spralled out all day in the foyer. Probably hoping a guest would clean the foyer.

And NO.. this Was NOT a budget hotel I paid well over $600 for 2 nights not a weekend. And i am still furious 😠 😡 👿 😤 😒

I may I made a 💩 choice, it affected my Palm 🌴 Cove stay, Yup I will go back to ALWAYS reading 3rd party reviews as Booking.com hides negative low reviews for the sake of profit.

So sure they would get a 1 star review, I got a message almost immediately asking to not post a 1 star review, they would fix problems.

Lol.. unless your offering my money back you dont even deserve 1 star.

The only thank you was to steph who carried my bags up 3 floors of stairs.

So mortified by this experience I have attached photos.

2026-06-06 • via Nuitee
P
Peter • solo_traveller • au
1
2026-06-03 • via Nuitee
S
Sean • solo_traveller • au
10
2026-06-01 • via Nuitee
T
Tanya • solo_traveller • au
7
Pros:

Location

Cons:

A little bit out dated.

2026-05-31 • via Nuitee
B
Brad • solo_traveller • au
9
2026-05-31 • via Nuitee
R
Roxanne • solo_traveller • au
4
Pros:

.location, palm cover is over rated too expensive everywhere better in cairns and just a visit

Cons:

Door slamming all morning from other room checking out and rooster going off outside window at crack of light

2026-05-30 • via Nuitee
A
amanda • couple • au
8
2026-05-25 • via Nuitee
A
Anthony • solo_traveller • nz
8
2026-05-24 • via Nuitee
C
Chris • couple • au
10
Pros:

Great location, cosy relatively big with couch and TV area, Stephanie was great. Just very nice experience.

2026-05-24 • via Nuitee
S
Samara • couple • au
2
Absolutely not worth your money.
Pros:

Nothing

Cons:

Accomodation was under renovation, rooms look nothing like the pictures. We were put into a room on the ground floor at the rear of the complex, Wifi doesn’t work in the rooms. Rooms were not clean bed sheets had stains on them, bathroom had soap scum and crumbs on the floor. Extremely disappointed, couldn’t get out of there quick enough.

2026-05-16 • via Nuitee
S
Sharelle • couple • au
9
Fabulous stay in the heart of Palm cove
Pros:

Location, price, microwave, fridge, cutlery, crockery, beautiful linen, Aircon, fan

Cons:

Lacked a t-towel

2026-05-08 • via Nuitee
P
pemberton • solo_traveller • au
3
Pros:

They did offer to fleece us again with a upgrade which we did take. And the room was a lot nicer and acceptable

Cons:

The cost of the first room and the standard it was kept in

2026-05-04 • via Nuitee
E
Emma • couple • au
10
We were happy with the room
Pros:

Easy to check in
It was a budget room but we were happy

2026-05-04 • via Nuitee
I
Igor • couple • au
2
Never more
Pros:

Location

Cons:

Wi-fi almost didn't exist, room service is unavailable even upon direct request, power points in the room are damaged

2026-05-04 • via Nuitee
N
Nicola • couple • au
9
Great location, great service.
2026-05-03 • via Nuitee
C
Clive • solo_traveller • au
8
Great Location and value for money.
Pros:

Great location with spacious, clean and comfortable rooms. Great value for money with car parking included

Cons:

Unfortunately, the bar/ restaurant was closed for renovations when we stayed , looks like it will be great when it reopens

2026-05-03 • via Nuitee
P
P3084BMsandrac • Couples
10
Awesome Stay 🌞
Pros:

We had the best stay here it was perfect!! The location is right in the middle of Palm Cove the staff were very friendly and helpful would definitely stay here again !!

2026-05-02 • via Tripadvisor
L
L7804XJadamp • Couples
2
S hole
Pros:

Do not stay here. over priced for a rusty fridge marks all over the walls. Just filthy timber rotting around bath area.

2026-05-02 • via Tripadvisor
• family_with_children • au
10
2026-04-30 • via Nuitee
M
mark • extended_group • au
9
Great location amazing value
Pros:

Great location right on the beach. Despite some previous poor reviews and the hotel still undergoing some renovations the rooms are large comfortable and clean. Once the public spaces are fully renovated expect the current room rate to increase significantly

Cons:

Nothing at the current room rates

2026-04-30 • via Nuitee