Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Poor cleanliness
Unsafe room conditions
Minimal amenities

Categories

Cleanliness
6.03
Multiple reviews noted poor cleanliness and filthy conditions.
Service
8
Some reviews mention friendly staff, but issues in customer service occurred.
Location
10
Positive comments indicate great location near beach and amenities.
Room Quality
7.04
Many rooms reported as unsafe and unhygienic, concerns about maintenance.
Amenities
6.99
Minimal amenities were noted as a downside across various reviews.
Value for Money
9.02
Good value for location, but issues noted with room conditions.
Food and Beverage
9.48
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
9.03
Guest experiences varied widely, but some positive aspects were acknowledged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:52

Property Description

Beachside Paradise with Stunning Views
Sarayi Boutique Hotel in Palm Cove offers spacious accommodation overlooking the Coral Sea, just steps away from a patrolled beach.

Convenient Tour Services
The hotel serves as a perfect base for exploring Cairns, the Great Barrier Reef, and the Daintree Rainforest. Let our staff assist you in booking local tours for a memorable experience.

Comfort and Leisure
Relax in air-conditioned rooms equipped with modern amenities like a 42-inch plasma-screen TV and enjoy the convenience of tea and coffee making facilities. Unwind at the spa or savor a sunset cocktail for the perfect holiday escape.

Experience the ultimate beachside retreat at Sarayi Boutique Hotel. Book now for an unforgettable stay!

Important information:

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Transfers are available to and from the airport. These are charged AUD 25 per person, each way, and can be charged to your hotel bill. Please inform the property in advance if you want to use this service, using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard, and a 2.5% charge when you pay with an American Express or a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    No internet access available.

Location

Guest Reviews

8.2
Based on 1016 reviews
Cleanliness: 6.03
Service: 8
Location: 10
Room Quality: 7.04
Amenities: 6.99
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.03
Y
Yvonne • couple • au
7
Served it’s purpose
Pros:

Location

Cons:

Very tired

2026-04-08 • via Nuitee
C
Catherine • couple • au
8
Pros:

Comfortable room , clean and tidy

2026-04-08 • via Nuitee
J
Julie • couple • nz
9
We enjoyed our visit
Pros:

Good size room great roof pool and central location.

Cons:

All good

2026-04-06 • via Nuitee
G
Glen • family_with_children • au
9
2026-04-05 • via Nuitee
T
Tahni • couple • au
7
Great location and views of beach, bad smell throughout apartment and sheets were dirty
Pros:

Location, balcony & spa bath

Cons:

Dirty sheets
Bad smell throughout apartment
No lift

2026-04-03 • via Nuitee
H
Hugh • couple • au
7
We experienced a comfortable secure night's stay and enjoyed the generous space and facilities.
Pros:

Great view from seafront room over the ocean spoiled by filthy windows. Free parking. Air conditioning worked well and was quiet. Beds comfortable.

Cons:

Dirty Windows, TC not in front of the lounge in the lounge room area. No Wi-Fi, no free Wi-fi. No lifts, walk up two levels with cases, though the receptionist did carry one bag up for us. The sliding doors to the balcony and the TV set were filthy. The ceiling fan control in the bedroom was faulty, and it was very difficult to set the fan speed. Pillows were OK, but rather cheap and thin.

2026-04-02 • via Nuitee
J
Jan • couple • au
8
Great
Pros:

Great location and excellent for our pet dog.

Cons:

Nothing

2026-03-30 • via Nuitee
L
L • family_with_children • au
10
Perfect little getaway
Pros:

The staff were welcoming and very accommodating. Room was comfortable and opposite the beach. Spent the day up at the roof top pool and then woke the following morning to wander directly out to the markets. We love our stays at Sarayi

Cons:

It’s such a shame the restaurant hasn’t reopened

2026-03-29 • via Nuitee
F
Frankcombe • family_with_children • au
3
Pros:

Location

Cons:

Was their best room. It was atrocious, Balcony hab not been cleaned for some time (see photos) This room lacked general maintenance and if it is indicative of other rooms here l would not recommend this place to anyone. No

2026-03-25 • via Nuitee
P
Phil • couple • au
2
Mouldy room (219)
Pros:

Location only

Cons:

The mould!!!! Lack of staff.

2026-03-22 • via Nuitee
D
Dianna • couple • au
9
Pros:

Location was great, room was comfortable and very affordable, the staff was exceptional and really went out of their way to give us a great room and service.

2026-03-18 • via Nuitee
S
scarff • solo_traveller • au
6
2026-03-18 • via Nuitee
C
caroline • family_with_children • au
6
2026-03-16 • via Nuitee
J
Juliana • couple • de
1
2026-03-16 • via Nuitee
J
Josie • couple • au
1
2026-03-16 • via Nuitee
D
Daniel • couple • au
8
Good value for money..pet friendly rooms are great..
2026-03-15 • via Nuitee
M
Mariella • solo_traveller • us
6
Unlikely to chose to stai here again. Room doors lead to reception desk Little privacy
Pros:

Great location.

Cons:

Property looked abandoned from the street as it is under renovation. Dead plants and dirty floors

2026-03-14 • via Nuitee
H
Handcock • family_with_children • au
4
Pros:

Bed was comfy

Cons:

Wasn't as it looked in photos also has a bad cockroach problem would not recommend

2026-03-12 • via Nuitee
C
Christie • family_with_children • au
6
2026-03-10 • via Nuitee
K
Kym • family_with_children • au
9
2026-03-09 • via Nuitee