Best Western Thurrock Hotel

Hotels
•
Best Western
7.5 (1430 reviews)
Ship Lane , Grays Thurrock , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Poor food quality
Understaffed service

Categories

Cleanliness
7.21
The hotel rooms were clean, but there were complaints about the bathroom being old and having a funny smell.
Service
7.68
Staff were friendly, but service was lacking due to understaffing during busy times.
Location
8.22
Conveniently located near major routes, which many guests appreciated.
Room Quality
6.67
Rooms were neat but some issues reported such as malfunctioning sockets and uncomfortable beds.
Amenities
7.7
Amenities were generally acceptable, but the restaurant had limited offerings.
Value for Money
8.16
Guests felt the prices were reasonable given the location and amenities.
Food and Beverage
6.71
Quality of food was reported as poor in some instances and the availability was limited.
Overall Experience
7.68
Overall stay was satisfactory despite some issues; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Convenient Location
Located just minutes from the M25 and popular shopping centers, our hotel offers easy access to key attractions in the area.

Modern Amenities
Enjoy free Wi-Fi, a work area, and complimentary tea/coffee making facilities in every room, ensuring a comfortable stay for all guests.

Dining Options
Indulge in delicious à la carte meals at Scholars Restaurant or unwind with a drink from a selection of premium beverages at Scholars Bar.

Experience convenience and comfort at our hotel - book now for a memorable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that use of parking will incur an additional charge of £5.00, per day.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 1430 reviews
Cleanliness: 7.21
Service: 7.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 7.68
O
Owain • couple • nl
9
2026-02-14 • via Nuitee
P
Phil • solo_traveller • gb
7
Staff excellent and good food
2026-02-11 • via Nuitee
R
Ricky • solo_traveller • gb
9
Clean nice staff and a good night sleep
Pros:

Was just a night but clean and lil bar definitely stay again

Cons:

N/a

2026-02-10 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-01-21 • via Nuitee
G
Gideon • solo_traveller • be
7
2026-01-21 • via Nuitee
C
Claire • solo_traveller • gb
10
Comfortable hotel and lose by to where I needed to travel
Pros:

Very clean room / bathroom

Cons:

Nothing

2026-01-20 • via Nuitee
A
Adrian • solo_traveller • gb
8
2026-01-19 • via Nuitee
M
Mohammad • family_with_children • gb
3
Staying in this hotel is ideal to back on motorway
Pros:

This place is not ideal for disabled climbing 3 flights stairs as there's no lift in this hotel

Cons:

No lift

2026-01-19 • via Nuitee
S
Sultan • solo_traveller • gb
8
Comfortable, peaceful and pleasant stay
Pros:

Room was clean and glad there was fan. The bathroom was reasonably modern and ok size and importantly had a large window that could be opened. Did not had breakfast as checked-in very late and got up late.

Cons:

Couple of bedroom sleepers would be ideal.

Also no toothpaste or travel kit in room or maybe we had to go down to reception to take- I dont know and did not inquired as luckily had my own.

2026-01-19 • via Nuitee
D
Dean • couple • gb
1
Disappointing
Cons:

Restaurant closed at 8.45 and told to order Deliveroo. Everything needs refurbishing. No aircon, creaky floorboards above you, difficult to sleep.

2026-01-19 • via Nuitee
C
Chris • solo_traveller • gb
4
Bad, even for a budget hotel
Pros:

- Staff were nice.
- Breakfast was ok

Cons:

- Room was cold
- Windows in hall left open
- Windows in room let cold air in
- Very dated

2026-01-19 • via Nuitee
O
Omololu • family_with_children • gb
10
Great
Pros:

I didn’t have any

Cons:

Nothing

2026-01-19 • via Nuitee
S
Steven • solo_traveller • gb
10
Pros:

Breakfast was excellent. Staff especially Rich couldn't have been any more helpful or friendly.

2026-01-19 • via Nuitee
A
Angela • couple • gb
7
Good good, good location just unfortunate the room was so loud!!
Pros:

It was local to the family occasion we were visiting

Cons:

After a 5 hour journey and wanting to relax prior to joining our family for a party we unfortunately was put in a room above the party room. There was an ongoing birthday party that was extremely loud, when my husband went to ask if we could be moved we were assured that there would not be any music at the party. Within minutes of my husband returning to our room the music started, it was so loud I couldn’t hear the TV, thank goodness we were going out as it was so loud,

2026-01-19 • via Nuitee
Z
Zoe • family_with_children • gb
5
Okay for price but hotel needs updating big time.
Pros:

Ok hotel, beds were comfy and decent sized room. Had what was needed in room. Front desk lady was polite.

Cons:

Food took forever despite being only people in the place, pretty basic and expensive for what it was.
Room was ok but all very dated and rest hotel really not.very clean...long curtains were caked in dust!

2026-01-19 • via Nuitee
A
Adu Rakel • extended_group • be
9
Authentic cozy
Pros:

The breakfast!

2026-01-17 • via Nuitee
J
James • couple • gb
6
Good value given the location but much nicer places to stay if you don’t mind spending a bit more
Pros:

Location good

Cons:

It was cold, windows draughty and noisy.

2026-01-14 • via Nuitee
S
Samantha • extended_group • gb
7
Satisfactory
Pros:

Good location
Clean
Nice size family room

Cons:

An alarm went off 4 times whilst we getting ready for our night
There was a function going on so music was loud and guest were in and out if rooms so lots of door slamming and thumping .
A very minimal staff presence throughout our stay

2026-01-14 • via Nuitee
B
Beverley • family_with_children • gb
5
Pros:

The hotel was very accommodating as we were there for a 50th birthday party

Cons:

Lot of little spiders even on the bed

2026-01-12 • via Nuitee
E
emma • family_with_children • gb
3
Dont bother
Pros:

Leaving.

Cons:

The whole experience.
The lovely young lady that checked us in was about the only good thing. It turns out she was also barmaid,cook and maintenance. Tv didnt work in our room,blood splatters from mosquitos all over the walls,over 50 bites between our family of 3 from said mosquitos.
Dirty bathroom. Generally awful.

2026-01-11 • via Nuitee