Best Western Thurrock Hotel

Hotels
•
Best Western
7.5 (1495 reviews)
Ship Lane , Grays Thurrock , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Poor food quality
Understaffed service

Categories

Cleanliness
7.21
The hotel rooms were clean, but there were complaints about the bathroom being old and having a funny smell.
Service
7.68
Staff were friendly, but service was lacking due to understaffing during busy times.
Location
8.22
Conveniently located near major routes, which many guests appreciated.
Room Quality
6.67
Rooms were neat but some issues reported such as malfunctioning sockets and uncomfortable beds.
Amenities
7.7
Amenities were generally acceptable, but the restaurant had limited offerings.
Value for Money
8.16
Guests felt the prices were reasonable given the location and amenities.
Food and Beverage
6.71
Quality of food was reported as poor in some instances and the availability was limited.
Overall Experience
7.68
Overall stay was satisfactory despite some issues; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Convenient Location
Located just minutes from the M25 and popular shopping centers, our hotel offers easy access to key attractions in the area.

Modern Amenities
Enjoy free Wi-Fi, a work area, and complimentary tea/coffee making facilities in every room, ensuring a comfortable stay for all guests.

Dining Options
Indulge in delicious à la carte meals at Scholars Restaurant or unwind with a drink from a selection of premium beverages at Scholars Bar.

Experience convenience and comfort at our hotel - book now for a memorable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that use of parking will incur an additional charge of £5.00, per day.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 1495 reviews
Cleanliness: 7.21
Service: 7.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 7.68
P
paul • solo_traveller • gb
7
Pros:

The price
The location
Food and drink

2026-05-30 • via Nuitee
J
Juliet • solo_traveller • gb
10
Clean room and environment
Pros:

Clean and good staff

Cons:

Nothing

2026-05-29 • via Nuitee
A
anwar • solo_traveller • gb
1
Bad Hotel ever
Pros:

Nothing

Cons:

Polite Staff, Lift , Air Conditioning, cleaning, fresh smell

2026-05-29 • via Nuitee
L
Linnyk • couple • gb
9
2026-05-28 • via Nuitee
O
Olga • family_with_children • es
6
Improvement needed with aircon
Pros:

Quiet place

Cons:

No cleaning in the morning and room was extremely hot , no aircon , fan was in the room which didn't help , impossible to to get good night sleep

2026-05-25 • via Nuitee
E
Emmanuel • couple • gb
9
2026-05-25 • via Nuitee
M
Mike • solo_traveller • gb
3
Bed bugs, no sleep,
Pros:

Location

Cons:

Bed bugs, horribly hot room, uncomfortable bed

2026-05-24 • via Nuitee
D
Daniel • couple • gb
1
Did not stay … simply investing in a fan could have saved the situation.
Cons:

Awful. Extremely hot and could have passed out if I decided to stay the night.

2026-05-24 • via Nuitee
S
Sam • solo_traveller • gb
10
2026-05-22 • via Nuitee
A
anthony • solo_traveller • gb
5
Pros:

Convenience

Cons:

Had multiple bug bites all over my body on my second night

2026-05-21 • via Nuitee
M
Motunrayo • solo_traveller • gb
8
Pros:

Good and clean environment

Cons:

X

2026-05-21 • via Nuitee
I
Iustin Lupsa • solo_traveller • gb
9
2026-05-19 • via Nuitee
A
allan • solo_traveller • gb
10
2026-05-18 • via Nuitee
N
Niobe • solo_traveller • gb
5
Very uncomfortable beds
Pros:

Staff were friendly

Cons:

Beds, pillows, duvet all unbelievably uncomfortable. The mattresses had lumps and springs poking out, sank in the middle and the springs creaked loudly every time you moved.

2026-05-17 • via Nuitee
M
Mario • solo_traveller • gb
4
Below good
Pros:

Good location, felt secure, clean

Cons:

Uncomfortable bed, don’t agree with drinking tea and coffee from paper cups, cheap cutlery. Not enough staff had to wait for the receptionist to come back and forth to the bar.

2026-05-17 • via Nuitee
M
Mazlum Cagri • extended_group • gb
1
Cons:

We visited this hotel for a meeting organization. As a frequent traveler, I can say this might be the worst hotel I’ve ever stayed in. It’s impossible to sleep due to the noise from the adjacent road. The rooms are extremely dated and covered in dust. To make matters worse, there were mosquitoes everywhere.

The meeting room situation was a total disaster. Despite our prior arrangements, the layout was not what we agreed upon. The receptionist was incredibly rude, dismissively stating, 'This isn't our problem; I can't do anything about it.' We ended up having to set up the room with the help of the restaurant's chef. Even the tea and coffee station used filthy, stained thermoses. I will never return here, neither for a stay nor for a meeting.

2026-05-15 • via Nuitee
O
Oli • solo_traveller • gb
4
Pros:

The room was basic and clean and really all I needed, but not the sort of place I'd book again for work

Cons:

Felt like an abandoned building - very tired and shabby. Concerned by the 3 star hygiene rating and very dry bland breakfast

2026-05-14 • via Nuitee
S
Swetlana • family_with_children • de
8
2026-05-11 • via Nuitee
P
Petronela Gabriela • extended_group • gb
8
2026-05-10 • via Nuitee
S
SZYMON • solo_traveller • gb
7
2026-05-09 • via Nuitee