The ORIENT

Hotels
9.4 (1212 reviews)
Chuo-ku Kyomachi 25 , Kobe , jp

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Dim lighting in rooms
One staff member at check-in was unfriendly

Categories

Cleanliness
8.7
Generally clean, but some issues indicated such as dim lighting and loss of personal items.
Service
9.7
Most staff were friendly and professional, though there was one negative experience at check-in.
Location
10
Excellent location, convenient access to shopping and scenic areas.
Room Quality
9.7
Rooms are spacious, well-appointed, and comfortable.
Amenities
9.2
Good amenities, though some minor issues with dining options.
Value for Money
8.7
Prices are on the higher end, but quality justifies it.
Food and Beverage
9.2
High-quality breakfast and dinner, but limited options noted.
Overall Experience
10
Overall very enjoyable stay with minor issues that were overshadowed by positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:44

Property Description

Luxurious Accommodation with Stunning Views:
Experience the epitome of luxury at Oriental Hotel, where chic rooms offer breathtaking views of Kobe Harbour or the city. Relax in style with modern furnishings, a flat-screen TV, and a lavish en suite bathroom with complimentary toiletries.

Exceptional Amenities for Ultimate Comfort:
Indulge in a workout at the free fitness centre, pamper yourself with beauty massages, and stay connected with complimentary Wi-Fi throughout the property. The 24-hour front desk provides convenient services like luggage storage and in-room massages, ensuring a seamless stay.

Culinary Delights and Dining Experiences:
Savor a culinary journey at Main Dining by the House of Pacific for Western cuisine, Kanesaka for exquisite sushi, and Steak House Medium Rare for Teppanyaki. End your day at The Bar J. W. Hart, where you can enjoy cocktails against the backdrop of the mesmerizing harbour views.

Book now for an unforgettable stay at Oriental Hotel and create lasting memories in Kobe!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

9.4
Based on 1212 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 10
M
Monique • couple • ca
10
2026-04-09 • via Nuitee
K
Kris • couple • us
10
Beautiful, spacious hotel in the historical part of Kobe.
Pros:

Beautifully designed hotel esp. the higher floors, spacious, clean, with hospitable staff. Breakfast was excellent!

2026-04-08 • via Nuitee
Y
YALIAN • family_with_children • tw
10
Pros:

一切

Cons:

無

2026-04-07 • via Nuitee
S
Sonum • couple • us
10
Luxurious and Heavenly Stay
Pros:

The Orient completely exceeded my expectations. It was so clean, quiet, and luxurious. The staff was so kind and helpful, and went above and beyond the service I have received at any hotel anywhere. The room provided so many complimentary toiletries and amenities. The food at the hotel restaurant is amazing (the french toast is heavenly!). I wish I had stayed longer! If I ever return to Japan, I am definitely staying here again.

2026-04-05 • via Nuitee
T
Tom • couple • gb
9
More hotels like this one are needed!
Pros:

Wonderful charm and themes. Very attentive staff.

2026-04-04 • via Nuitee
L
Leslie • family_with_children • us
9
2026-04-03 • via Nuitee
J
J. Lindner • family_with_children • sg
4
2026-03-31 • via Nuitee
H
Henrike • extended_group • de
9
2026-03-30 • via Nuitee
F
Frédéric • solo_traveller • fr
7
Pros:

Le personnel très serviable

Cons:

La poussière sur les stores Vénitiens et les hauts de meubles

Le bruit des grands axes

2026-03-29 • via Nuitee
M
Michel • couple • nl
10
Zeer prettig verblijf in een prachtige stad.
Pros:

Prachtig ingericht en zeer verzorgd hotel met fantastisch uitzicht over Kobe. Uitgebreid ontbijt op de 17e etage. Zeer vriendelijk en hulpvaardig personeel.

Cons:

Alles oké

2026-03-29 • via Nuitee
C
CHEUK LOK • couple • hk
10
Pros:

nice staff, good service, awesome breakfast

Cons:

nope

2026-03-29 • via Nuitee
T
Takeshi • couple • jp
7
2026-03-27 • via Nuitee
J
Janet • couple • au
8
2026-03-23 • via Nuitee
S
Sachiyo • couple • jp
10
上質なStay
Pros:

以前から気になっていたこちらのホテル。
旧居留地にあって、ハーバーにも街の中心部に行くにも便利です。スタッフは親切で、滞在はとても快適でした。
事前にこちらのフロント気付で送った荷物も預かって下さり、この点もありがたく感じました。
また伺いたいです。

2026-03-21 • via Nuitee
O
OSHITA • couple • jp
9
2026-03-18 • via Nuitee
C
Charlie • couple • gb
9
2026-03-14 • via Nuitee
K
Katrina • couple • au
8
Love the room and staff but breakfast has gone downhill
Pros:

We love the rooms at the Orient. The beds are so comfortable and the linen and doonas are soft and plush. We love the deep bath and skin care products. Everything is high quality

Cons:

We were very disappointed in the breakfast
The usual level 17 room was not available so the ambience was sorely lacking. The variety of options didn’t seem up to normal standards and the meal I ordered crab and eggs benedict was flavourless and soggy.
At 110,000 yen this felt not good value.
We are not inclined to return after this experience.

2026-03-14 • via Nuitee
R
RYOJI • couple • jp
6
Pros:

綺麗で駅とアリーナのちょうど中間にあり場所が良かった。

Cons:

値段の割には、、という印象。
ソファーは少しくたびれた感があるし、朝食はすごく待たされた上に、バイキングのメニューを見る前に、一品メニューをすぐに決めるよう求められる。さらに同じものを二つ頼んでも一つしか来ない。。
忙しいんだと思うが、やはり値段の割に、、と感じてしまう。

2026-03-09 • via Nuitee
K
Karen • extended_group • id
10
2026-03-09 • via Nuitee
D
David • solo_traveller • us
8
Always the place to stay in Kobe.
Pros:

Nice views spacious rooms

Cons:

Renovating the breakfast room floor so breakfast was in a large banquet hall. Not as nice. Used to have drinks and hand warmers in lobby - no more

2026-03-06 • via Nuitee