Movenpick hotel Sarajevo

Hotels
•
Mövenpick
8.8 (2141 reviews)
Fra Filipa Lastrica 2 , Sarajevo , ba

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Clean rooms
Cons:
Maintenance issues in some rooms
Limited spa hours

Categories

Cleanliness
8.39
There were mixed reviews, including issues about maintenance in some rooms.
Service
9.16
Employees were described as helpful and friendly, although there was a serious issue with the responsiveness of the front desk.
Location
9
The hotel is conveniently located near important places.
Room Quality
8.85
Rooms were reported as spacious and comfortable, with some minor issues mentioned.
Amenities
8.58
Spa services had limited availability, but other amenities were well-received.
Value for Money
8.64
Guests felt the overall experience was worth the price.
Food and Beverage
8.79
Breakfast received consistent praise, though some wished for better coffee.
Overall Experience
8.96
Guests generally enjoyed their stay with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:11

Property Description

Riverside Luxury and Modern Comforts

Indulge in Relaxation: Unwind in the indoor pool, gym, and sauna.

Modern Amenities: Enjoy soundproofed rooms with air conditioning, safe, minibar, and LCD TV.

Culinary Delights: Taste Bosnian and international cuisine in the restaurant.

Experience the perfect blend of luxury and convenience at Hotel Bristol Sarajevo. Book now for an unforgettable stay by the Miljacka River!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 10 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for € 5 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2141 reviews
Cleanliness: 8.39
Service: 9.16
Location: 9
Room Quality: 8.85
Amenities: 8.58
Value for Money: 8.64
Food and Beverage: 8.79
Overall Experience: 8.96
O
Orhan • solo_traveller • bg
4
A complete scandal involving a serious privacy breach,hostile staff, and an unprofessional managemen
Pros:

Actually, 70% of what you'd expect from a five-star hotel is missing.

Cons:

As a business professional who lived in Sarajevo for 11 years, I am disgusted by the treatment I received at Movenpick (formerly Bristol).

The Door Incident: In any real 5-star hotel, staff calls the room politely if there is a delay. Instead, at 11:50 AM, while I was just out of the shower in my towel, staff tried to force my door open. Only the security latch stopped them. When I opened the door to confront them, there was no apology—just a rude demand to check out.

Intentional Power Cut: After I closed the door to get dressed, the reception immediately and intentionally cut the power to my room. I called them to say I needed to dry my hair and get ready for the airport, but they rudely replied, 'We will talk downstairs.' Evicting a guest by cutting their power is hostile and unacceptable.

Poor Service: No Wi-Fi info or hotel details were provided at check-in. The staff is untrained. The business iftar dinner I hosted was terrible—far below Sarajevo's standards.

Management: The hotel was 80% empty, yet they tried to charge 50 Euros for a 30-minute delay and cut my power. The supervisor (Yusuf) only appeared after I protested strongly.

I know this city and this hotel's history. This is not 5-star service; it is a disgrace. I will never return.

2026-02-28 • via Nuitee
J
Jure • family_with_children • hr
10
2026-02-25 • via Nuitee
ülkü • family_with_children • tr
10
Pros:

Everything was fine. Also, employes very nice..

2026-02-22 • via Nuitee
M
Mustafa • couple • tr
10
Tekrar giderim
Pros:

Konum ve ilgi

2026-02-22 • via Nuitee
G
Gábor • solo_traveller • hu
9
2026-02-14 • via Nuitee
N
Nevena • extended_group • rs
9
2026-02-12 • via Nuitee
A
Amina • family_with_children • ba
10
2026-02-12 • via Nuitee
L
Lejla • solo_traveller • ba
6
2026-02-11 • via Nuitee
M
Milos • solo_traveller • ba
10
2026-02-11 • via Nuitee
P
Perković Omazić • extended_group • ba
7
2026-02-11 • via Nuitee
J
Jakšić • couple • hr
8
Pros:

Lokacija

Cons:

Nemogučnost parkinga u garaži

2026-02-11 • via Nuitee
S
Sladojevic Milisic • couple • ba
8
2026-02-09 • via Nuitee
S
Svetlanaarsic66 • family_with_children • rs
10
Pros:

Odlično! Sve pohvale!

2026-02-09 • via Nuitee
S
Suada • couple • ba
10
2026-02-09 • via Nuitee
P
predrag • extended_group • ba
10
2026-02-08 • via Nuitee
Z
Zorica • family_with_children • me
8
2026-02-08 • via Nuitee
F
Ferenc • family_with_children • hu
7
2026-01-31 • via Nuitee
H
Huang • solo_traveller • rs
10
2026-01-30 • via Nuitee
D
Djordje Marjanovic • family_with_children • ba
10
Pros:

-The room temperature was very pleasant for a winter's day.
- I had an issue with a hair drier, and the made appeared in 5 minutes with a professional one.

2026-01-30 • via Nuitee
J
Jovana • couple • rs
6
2026-01-29 • via Nuitee