aha Gateway Hotel Umhlanga

Hotels
8.6 (6201 reviews)
Corner Centenary Boulevard & Twilight Drive , Durban , za

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Exceptional food
Cons:
Cleanliness issues in bathrooms
Noisy location

Categories

Cleanliness
7.6
Multiple reviews mentioned cleanliness issues, particularly with bathrooms and certain areas not being up to standard.
Service
9.1
Overall, guests appreciated the friendly and helpful staff, making service a strong point.
Location
8.6
The location is generally appreciated but has been described as noisy by some guests.
Room Quality
8.6
Rooms were frequently described as clean, comfortable, and well-equipped, contributing positively to the stay.
Amenities
8.6
Amenities are generally favorable with no major complaints, but some minor issues were noted.
Value for Money
8.6
Overall value is viewed positively, with guests feeling satisfied generally with their experience.
Food and Beverage
9.1
Food was frequently mentioned as exceptional and a highlight of the stay.
Overall Experience
8.6
The overall experience is perceived positively, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:47

Property Description

Rooftop Pool and Eco-Friendly Vibe
Enjoy a refreshing dip in the rooftop pool surrounded by the hotel's green 'screen'. Embrace the eco-friendly atmosphere of aha Gateway Hotel - Umhlanga, seamlessly connected to the Gateway Theatre of Shopping.

Comfortable Rooms and Dining Experience
Relax in air-conditioned rooms with modern amenities including a bathroom, shower, and cable TV. Indulge in continental cuisine at The Fig Tree Cafe or opt for room service until 22:00. Don't miss the full English breakfast and remember to inform about any dietary needs in advance.

Conference Facilities and Connectivity
Host successful events in the hotel's 5 conference venues equipped with everything you need. Stay connected with free WiFi and ensure the safety of your belongings in the laptop safe zone.

Book your stay at aha Gateway Hotel - Umhlanga for a memorable experience!

Important information:

Please note aha Gateway Hotel - Umhlanga is located close to a music venue and increased noise levels may be experienced during your stay.

Please note that this is a non-kosher property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 30 per day.

Location

Guest Reviews

8.6
Based on 6201 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.6
J
Jerusha • couple • za
9
Pros:

Luxurious

2026-02-14 • via Nuitee
P
Paresh • solo_traveller • za
10
2026-02-14 • via Nuitee
S
Shezi • couple • za
10
Perfect!
Pros:

The location was perfect! A value for money hotel.

Cons:

Maintaining sliding door of the breakfast room

2026-02-14 • via Nuitee
O
Oliver • couple • za
10
2026-02-14 • via Nuitee
M
Mkhaliphi • couple • za
10
2026-02-13 • via Nuitee
N
Nkosinathi • couple • za
10
2026-02-13 • via Nuitee
R
Rhiain • couple • gb
6
2026-02-13 • via Nuitee
J
Julius • couple • za
9
2026-02-13 • via Nuitee
N
Nokuthula • family_with_children • za
8
2026-02-13 • via Nuitee
T
Thabo • couple • za
5
Not going there again, parking inconveniences
Pros:

Food

Cons:

Unable to bring my own drinks to the pool and the electricity went on and off

2026-02-13 • via Nuitee
E
Ebrahim • solo_traveller • za
10
2026-02-13 • via Nuitee
N
Nandipha • solo_traveller • za
10
Pros:

Aesthetically pleasing

2026-02-12 • via Nuitee
T
Tebogo • extended_group • za
6
This is a comfortable hotel with friendly staff and a great location, just a few improvements needed
Pros:

aha Gateway Umhlanga Hotel is a well-located hotel that offers comfort, warmth, and plenty of potential, especially for travellers who value convenience and friendly service.

The location is one of the hotel’s strongest assets. Positioned close to Umhlanga Ridge and key attractions, it makes getting around effortless, whether you are visiting for leisure or business.

The staff were consistently friendly and welcoming throughout my stay. From check-in to breakfast service, the team made a genuine effort to create a pleasant experience. A special mention goes to the breakfast team and chef, who were incredibly kind, engaging, and attentive. Breakfast itself was decent and enjoyable, made even better by the warm service.

Cons:

There are, however, a few areas where improvements could elevate the experience further. The carpets in the passages could be reconsidered, as Umhlanga’s heat and humidity can cause lingering smells. Removing carpets in favour of tiled or laminate flooring would make the spaces feel fresher and more suited to the coastal climate.

The pool deck is another missed opportunity. While it is a lovely space, it would benefit greatly from afternoon bar or light lunch service, which would enhance the guest experience and encourage more time spent on-site.

Finally, while the hotel offers solid facilities and an excellent location, there is room to improve in actively promoting and selling its services. With better visibility and guest engagement around what is available, aha Gateway Umhlanga could fully capitalise on its prime position.

2026-02-12 • via Nuitee
J
Joseph • family_with_children • za
10
Pros:

CLOSE TO MALL , BEACHES AND ENTERTAINMENT PLACES

2026-02-11 • via Nuitee
M
Mahalambe • couple • mz
5
Pros:

Razoável

Cons:

Pequeno almoço requentado

2026-02-11 • via Nuitee
M
Moholobela • couple • ls
8
2026-02-11 • via Nuitee
S
Sheivaan • couple • za
7
2026-02-11 • via Nuitee
L
Lesego • family_with_children • za
9
Great stay, since i was on vacation. so i spent most of my time out of the hotel
Pros:

Perfect location, convenient, shops and all. Perfect breakfast, which my family loved the most

Cons:

The view from my rooms not great, lacked the sun light.

2026-02-10 • via Nuitee
M
Mazibuko • family_with_children • sz
8
Value for money.
Pros:

The hotel offers good rooms, value for money, right next to the mall which makes it ideal if you want to go shopping. Location gives easy access to alternative restaurants for meals. Close to the highway making it easy to reach.

Cons:

It was a bit difficult to find because the signage does not give the full name of the hotel. A bit of noise could be heard from an entertainment place next to the hotel.

2026-02-10 • via Nuitee
E
Emma • solo_traveller • za
10
2026-02-09 • via Nuitee