aha Gateway Hotel Umhlanga

Hotels
8.6 (6574 reviews)
Corner Centenary Boulevard & Twilight Drive , Durban , za

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Exceptional food
Cons:
Cleanliness issues in bathrooms
Noisy location

Categories

Cleanliness
7.6
Multiple reviews mentioned cleanliness issues, particularly with bathrooms and certain areas not being up to standard.
Service
9.1
Overall, guests appreciated the friendly and helpful staff, making service a strong point.
Location
8.6
The location is generally appreciated but has been described as noisy by some guests.
Room Quality
8.6
Rooms were frequently described as clean, comfortable, and well-equipped, contributing positively to the stay.
Amenities
8.6
Amenities are generally favorable with no major complaints, but some minor issues were noted.
Value for Money
8.6
Overall value is viewed positively, with guests feeling satisfied generally with their experience.
Food and Beverage
9.1
Food was frequently mentioned as exceptional and a highlight of the stay.
Overall Experience
8.6
The overall experience is perceived positively, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:47

Property Description

Rooftop Pool and Eco-Friendly Vibe
Enjoy a refreshing dip in the rooftop pool surrounded by the hotel's green 'screen'. Embrace the eco-friendly atmosphere of aha Gateway Hotel - Umhlanga, seamlessly connected to the Gateway Theatre of Shopping.

Comfortable Rooms and Dining Experience
Relax in air-conditioned rooms with modern amenities including a bathroom, shower, and cable TV. Indulge in continental cuisine at The Fig Tree Cafe or opt for room service until 22:00. Don't miss the full English breakfast and remember to inform about any dietary needs in advance.

Conference Facilities and Connectivity
Host successful events in the hotel's 5 conference venues equipped with everything you need. Stay connected with free WiFi and ensure the safety of your belongings in the laptop safe zone.

Book your stay at aha Gateway Hotel - Umhlanga for a memorable experience!

Important information:

Please note aha Gateway Hotel - Umhlanga is located close to a music venue and increased noise levels may be experienced during your stay.

Please note that this is a non-kosher property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 30 per day.

Location

Guest Reviews

8.6
Based on 6574 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.6
K
Kuhlesango • couple • za
8
2026-06-06 • via Nuitee
S
Sikhakhane • couple • za
8
The overall stay was pleasant
Pros:

It’s the location, it’s so convenient

Cons:

The fact that we had to pay for the parking I mean am already paying to spend the night there.

2026-06-05 • via Nuitee
R
Radebe • couple • za
10
Sensational
Pros:

It’s close to Gateway and a few minutes to Oceans. Gorgeous rooms. Excellent staff.

Cons:

nothing.

2026-06-05 • via Nuitee
M
Malwande • solo_traveller • za
10
2026-06-04 • via Nuitee
T
Thulani • couple • za
10
2026-06-04 • via Nuitee
T
Thembeka • couple • za
10
2026-06-04 • via Nuitee
L
Lilitha • family_with_children • za
10
2026-06-04 • via Nuitee
S
Sbo • family_with_children • za
10
2026-06-04 • via Nuitee
T
Thembi • couple • za
8
2026-06-03 • via Nuitee
S
Simphiwe • couple • za
10
Pros:

Breakfast and view

2026-06-03 • via Nuitee
S
Siqiniseko • couple • za
9
2026-06-02 • via Nuitee
S
Shaneen • solo_traveller • za
8
2026-06-02 • via Nuitee
L
Lynette • solo_traveller • za
9
2026-06-02 • via Nuitee
S
Sarnya • couple • za
9
2026-06-01 • via Nuitee
R
Rankune Kgobane Sydney • solo_traveller • za
7
Enjoyed myself
Pros:

location

Cons:

I was satisfied

2026-06-01 • via Nuitee
D
Deidre • solo_traveller • za
5
Room for improvement.
Pros:

The fact that it's close to the airport and next to the mall was really nice .

Cons:

My room was dusty ,the cupboard in my room was chipped and and the doors didn't close properly.The glass in the shower was loose .I think they must do regular maintenance and keep the place neat as it is a beautiful hotel and a good location.The pool deck needs a repaint.Overall I feel the upkeep needs more attention.

2026-06-01 • via Nuitee
A
Amanda • couple • za
7
Pros:

It’s close to everything you need. The hotel was clean & comfortable.

Cons:

The breakfast staff could be friendlier & more helpful.

2026-06-01 • via Nuitee
D
Docas Zamambo • solo_traveller • us
8
2026-06-01 • via Nuitee
J
Jacobus • couple • za
9
Would easily stay here again
Pros:

Honestly, for hotel food, the restaurant food was great, both from the menu for lunch/dinner and the breakfast buffet. Beds were comfy and rooms spacious.

Cons:

Nothing to complain about. The ambience at the pool area on the roof could be better but that’s it.

2026-05-31 • via Nuitee
M
Mhlungu • couple • za
10
2026-05-31 • via Nuitee