aha Gateway Hotel Umhlanga

Hotels
8.6 (6405 reviews)
Corner Centenary Boulevard & Twilight Drive , Durban , za

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Exceptional food
Cons:
Cleanliness issues in bathrooms
Noisy location

Categories

Cleanliness
7.6
Multiple reviews mentioned cleanliness issues, particularly with bathrooms and certain areas not being up to standard.
Service
9.1
Overall, guests appreciated the friendly and helpful staff, making service a strong point.
Location
8.6
The location is generally appreciated but has been described as noisy by some guests.
Room Quality
8.6
Rooms were frequently described as clean, comfortable, and well-equipped, contributing positively to the stay.
Amenities
8.6
Amenities are generally favorable with no major complaints, but some minor issues were noted.
Value for Money
8.6
Overall value is viewed positively, with guests feeling satisfied generally with their experience.
Food and Beverage
9.1
Food was frequently mentioned as exceptional and a highlight of the stay.
Overall Experience
8.6
The overall experience is perceived positively, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:47

Property Description

Rooftop Pool and Eco-Friendly Vibe
Enjoy a refreshing dip in the rooftop pool surrounded by the hotel's green 'screen'. Embrace the eco-friendly atmosphere of aha Gateway Hotel - Umhlanga, seamlessly connected to the Gateway Theatre of Shopping.

Comfortable Rooms and Dining Experience
Relax in air-conditioned rooms with modern amenities including a bathroom, shower, and cable TV. Indulge in continental cuisine at The Fig Tree Cafe or opt for room service until 22:00. Don't miss the full English breakfast and remember to inform about any dietary needs in advance.

Conference Facilities and Connectivity
Host successful events in the hotel's 5 conference venues equipped with everything you need. Stay connected with free WiFi and ensure the safety of your belongings in the laptop safe zone.

Book your stay at aha Gateway Hotel - Umhlanga for a memorable experience!

Important information:

Please note aha Gateway Hotel - Umhlanga is located close to a music venue and increased noise levels may be experienced during your stay.

Please note that this is a non-kosher property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 30 per day.

Location

Guest Reviews

8.6
Based on 6405 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.6
K
Khethukuthula emmanuel • couple • za
10
2026-04-25 • via Nuitee
K
Kopano • extended_group • za
10
I will definitely come back again the place is beautiful and the care givers are so soft and hey I recommend to choose t
Pros:

Everything and everyone was perfectly the way it is on the website is the way we getting

Cons:

The property is near the big mall 20 minutes drive to the beach it is also surrounded by restaurants also have beautiful views upstairs with swimming pool wow

2026-04-25 • via Nuitee
M
Mujinga • solo_traveller • za
8
2026-04-25 • via Nuitee
T
Thabani • couple • za
10
It was a perfect booking i’ve done in a long time.
Pros:

It’s very stylish and clean.

Cons:

Nothing

2026-04-24 • via Nuitee
T
Talia • couple • za
7
2026-04-24 • via Nuitee
K
KWANDA MPENDULO • couple • za
10
Pros:

everthing

Cons:

Nothing

2026-04-24 • via Nuitee
S
Sicelo • couple • za
1
Pros:

NOTHING AT ALL

Cons:

POOR CUSTOMER SERVICE

2026-04-21 • via Nuitee
S
Shalini • family_with_children • za
10
Will definitely be back :)
Pros:

Location, cleanliness, staff, breakfast :) everything was really lovely 👌

2026-04-20 • via Nuitee
P
Paul • couple • za
10
2026-04-20 • via Nuitee
R
Rethabile Penelope • solo_traveller • za
10
2026-04-20 • via Nuitee
K
Kylie • couple • za
2
Never again
Pros:

Location

Cons:

Very old facilities, uncomfortable bed and flat pillows average breakfast.. toilet and shower doors that don’t close.. personal glasses were taken from room and even upon query were never returned

2026-04-20 • via Nuitee
P
Phiwokuhle • couple • za
6
Pros:

I always enjoy staying there as it’s convenient & close to everything

Cons:

Wifi was very bad, i upgraded my room thinking the experience would be better

2026-04-20 • via Nuitee
A
Ashwin • solo_traveller • za
10
2026-04-19 • via Nuitee
D
Dube • couple • za
10
Pros:

Stuff they make you feel at home

2026-04-19 • via Nuitee
C
Clementine • couple • za
10
2026-04-18 • via Nuitee
Y
Yahya • solo_traveller • za
1
Pros:

First stay was good

Cons:

The last stay was horrified

2026-04-18 • via Nuitee
• couple • za
7
2026-04-18 • via Nuitee
N
Naledi • solo_traveller • za
10
2026-04-18 • via Nuitee
D
Daphne • solo_traveller • za
8
2026-04-18 • via Nuitee
S
Shrista • couple • za
8
2026-04-17 • via Nuitee