Royal Palm Resort on the Beach

Hotels
8 (713 reviews)
973 Gold Coast Highway , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Wonderful pool
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
5.33
Many reviews indicate issues with cleanliness, including dirty dishes and insect presence.
Service
9.3
Reception issues noted, but overall service experience is generally positive.
Location
9.34
Consistently praised for its prime location and great views.
Room Quality
7.29
Mixed reviews, some rooms described as clean but overall sentiment leans towards needing refurbishment.
Amenities
8.82
Pool and facilities are highlighted positively; however, some amenities were reported as aging.
Value for Money
8.28
Overall considered worth the price despite some cleanliness issues.
Food and Beverage
7.33
Limited information, some praise but noted issues with cleanliness.
Overall Experience
8.3
Mixed emotions overall, with great location and pool, but cleanliness was a letdown.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:46

Property Description

Luxurious Beachfront Accommodation

Royal Palm Resort in Palm Beach offers modern self-catering apartments with fully equipped kitchens and private balconies showcasing stunning beach and ocean views. Each apartment features stylish living areas, satellite TV, and DVD players for entertainment.

Endless Entertainment and Relaxation

Guests can unwind by the 33-meter heated lagoon pool with a fun waterslide or enjoy indoor activities in the games room. The resort also boasts a flood-lit tennis court, mini-golf course, steam room, BBQ areas, and a fitness center. Direct beach access without crossing any roads adds to the convenience.

Convenient Location and Accessibility

Situated within walking distance of restaurants and shopping centers, the resort is a short drive from Coolangatta Airport and Surfers Paradise. Book your stay at Royal Palm Resort for a perfect blend of luxury and leisure.

Important information:

Please note that there is a 2.2% charge when you pay with a credit card.

Payment via bank transfer is available if arranged 30 days prior to arrival.

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation

Please note that air conditioning is available in some apartments. Please contact Royal Palm Resort on the Beach for more information, using the contact details found on the booking confirmation.

Please note that all apartments are individually furnished and the photos are presented as a guide only

Royal Palm Resort is performing construction works and development around the property to better advance our property for you, our valued guests. This work will involves installing skirting boards to each Foyer Level and will conclude in February 2024. This is typically only on weekdays from 7AM - 6PM.

We apologize in advance for any inconvenience and thank you for your understanding. Please inquire directly for any further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 713 reviews
Cleanliness: 5.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 7.33
Overall Experience: 8.3
M
Mel Daph • solo_traveller • au
8
Spacious and homely
Pros:

Great location, close to coles and right on the beach. Older complex but well maintained. Loved the visits by the birds.

Cons:

We were given a room on the 1st floor so our ocean view was very minimal. Although clean, our room, especially the kitchen was infested with little cockoraches. We brought some spray and that certainly helped kill them. Maybe a good idea for the resort to provide this.

2026-04-27 • via Nuitee
D
Denna • solo_traveller • au
8
Pros:

Loved the location and the hotel with the pool. Friendly staff, fully self contained. Great for family.

2026-04-26 • via Nuitee
D
Dipesh • extended_group • au
9
2026-04-26 • via Nuitee
D
DIEGO • solo_traveller • au
10
2026-04-21 • via Nuitee
H
Helen • family_with_children • au
7
loved location and unit had been recently rennovated
Pros:

Large easy access to Pool and access just past pool directly onto beach

Cons:

cleanliness could be better. also several appliances were not working or ceased working whilst we were there.
mainly fan remotes and one air conditioner started leaking. also power switched off in one section on last night and following day which included refrigerator and a number of wall electricity plugs.

2026-04-14 • via Nuitee
• couple • au
6
2026-04-13 • via Nuitee
A
Adam • family_with_children • au
6
Pros:

The common areas were quite nice as they had been re-done. E.g pool, driveway, hallways, reception. Our room had an ocean view and it was amazing.

Cons:

Our room aged and run down which took away from the experience.

2026-04-13 • via Nuitee
J
Jacqueline • family_with_children • au
4
Nice pool but that’s all.
Pros:

Pool area was great and staff were nice

Cons:

We stayed in apartment 18B after searching for a family friendly complex. There was no air conditioning which meant the doors had to be open to get a sea breeze. Without this it would have been unliveable. Unfortunately there was no fly screen sliding door which meant full access to balcony for our 18 month old. It was unsafe and dangerous with the balcony railings as she could throw anything over the side. We spent our stay on edge when a simple fly screen sliding door would have sold a lot of problems. Certainly not a deluxe 2 bed apartment with broken doors, unclean etc. not sure how this place has 4 stars

2026-04-12 • via Nuitee
J
Jenna • family_with_children • au
5
Pros:

Facilities and location are great. Well equipped apartment.

Cons:

The apartment was disgusting, rubbish in the bathroom, hair on the floor, dirty stained sheets. Mentioned it staff who didn’t care so spent the first couple hours of our holiday cleaning the apartment.

2026-04-11 • via Nuitee
L
Levey • couple • au
9
Was an amazing experience
Pros:

Had a spectacular unit with the most amazing view, spacious apartment. The staff were all so very friendly and tried their best to accommodate everyone where possible

Cons:

If I could find anything was the bed was very soft and not comfortable for my back but wasn’t the worst I’ve slept in

2026-04-08 • via Nuitee
G
Gilbert • family_with_children • au
9
Pros:

The ocean view was amazing. The kids enjoy the swimming pool, the location is close to shops and restaurants. Great accomodation!!!

Cons:

Vacuum cleaner in the property would be nice.

2026-04-06 • via Nuitee
K
Kyra • family_with_children • nz
7
Great location, spacious with incredible views but in need of some maintenance & a better clean.
Pros:

The location and view were outstanding! - Easy to walk everywhere, the living area was spacious and the bathrooms were modernised which was great.

Cons:

The doors to the deck were very sticky and hard to open, one of the bedroom doors kept banging (got housekeeping to come and sort out) and the unit needed a better clean (smudge marks on mirrors, microwave and glass doors) and the catch on the dishwasher was broken where you put the powder. Also lots of mismatching cups and glasses, not even a set of four the same, so a bit disappointing in terms of those things. Plus floor felt dirty.

2026-04-05 • via Nuitee
R
Rachel • family_with_children • au
4
Pros:

Location, pool, view

Cons:

Residents aren’t friendly and it feels like a retirement village. Dishwasher broken.

2026-04-03 • via Nuitee
L
Lenore • couple • au
8
2026-03-31 • via Nuitee
P
Paul • family_with_children • au
6
Would be good if it the unit 18b and proper air con and a vacuum that worked
Pros:

The location and facilities

Cons:

My room was like a sauna with some broken Kmart pedestals fans and the world’s loudest and most inadequate portable air conditioner

2026-03-30 • via Nuitee
J
Joanne • family_with_children • au
9
Pros:

Location and facilities

Cons:

Property could do with air con

2026-03-30 • via Nuitee
G
Glenn • family_with_children • au
3
Bugs
Cons:

Room infested with flees, cockroaches, and moths. No action by cleaner.

2026-03-30 • via Nuitee
L
Lisa • solo_traveller • au
9
The resort facilities and staff are great.
Pros:

The pool and the location

Cons:

Our room is a little tired

2026-03-30 • via Nuitee
S
Sarah • extended_group • au
8
Starting for the Aussies so just wished we got to enjoy the facilities more.
Pros:

Amazing vows, great accommodation and facilities and ideally located.

Cons:

Bedrooms were a little warm but other than that no issues.

2026-03-29 • via Nuitee
K
Kevin • family_with_children • au
7
Pros:

Great facilities and beach location

Cons:

No AC in the room was the only negative. Sea breeze in the late arvo was very welcome

2026-03-27 • via Nuitee