Royal Palm Resort on the Beach

Hotels
8 (726 reviews)
973 Gold Coast Highway , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Wonderful pool
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
5.33
Many reviews indicate issues with cleanliness, including dirty dishes and insect presence.
Service
9.3
Reception issues noted, but overall service experience is generally positive.
Location
9.34
Consistently praised for its prime location and great views.
Room Quality
7.29
Mixed reviews, some rooms described as clean but overall sentiment leans towards needing refurbishment.
Amenities
8.82
Pool and facilities are highlighted positively; however, some amenities were reported as aging.
Value for Money
8.28
Overall considered worth the price despite some cleanliness issues.
Food and Beverage
7.33
Limited information, some praise but noted issues with cleanliness.
Overall Experience
8.3
Mixed emotions overall, with great location and pool, but cleanliness was a letdown.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:46

Property Description

Luxurious Beachfront Accommodation

Royal Palm Resort in Palm Beach offers modern self-catering apartments with fully equipped kitchens and private balconies showcasing stunning beach and ocean views. Each apartment features stylish living areas, satellite TV, and DVD players for entertainment.

Endless Entertainment and Relaxation

Guests can unwind by the 33-meter heated lagoon pool with a fun waterslide or enjoy indoor activities in the games room. The resort also boasts a flood-lit tennis court, mini-golf course, steam room, BBQ areas, and a fitness center. Direct beach access without crossing any roads adds to the convenience.

Convenient Location and Accessibility

Situated within walking distance of restaurants and shopping centers, the resort is a short drive from Coolangatta Airport and Surfers Paradise. Book your stay at Royal Palm Resort for a perfect blend of luxury and leisure.

Important information:

Please note that there is a 2.2% charge when you pay with a credit card.

Payment via bank transfer is available if arranged 30 days prior to arrival.

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation

Please note that air conditioning is available in some apartments. Please contact Royal Palm Resort on the Beach for more information, using the contact details found on the booking confirmation.

Please note that all apartments are individually furnished and the photos are presented as a guide only

Royal Palm Resort is performing construction works and development around the property to better advance our property for you, our valued guests. This work will involves installing skirting boards to each Foyer Level and will conclude in February 2024. This is typically only on weekdays from 7AM - 6PM.

We apologize in advance for any inconvenience and thank you for your understanding. Please inquire directly for any further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 726 reviews
Cleanliness: 5.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 7.33
Overall Experience: 8.3
J
john • solo_traveller • nz
8
2026-06-06 • via Nuitee
K
Kara • family_with_children • au
5
Pros:

The location is beautiful and the pool are, games room, and gym are quite good for travellers. The kitchen has everything you need, including a full size fridge and microwave. You can live quite self sufficiently there, or walk to nearby cafes.

Cons:

The beds and pillows are horrible. I've never been so stiff after a holidays stay. This is the one main factor the brings my overall experience down because we just couldn't get a good nights sleep. The blinds are pretty cheap too so they let a lot of light in. It's not too bad if you enjoy waking up with the sun but not ideal for the kids after big holiday days. The other thing is it seems to have a lot of commissioned housing or something similar within the complex. It felt somewhat unsafe at time, like we couldn't leave keys etc unattended at the pool. This is something we had no idea about and although it didn't affect our in room experience, it certainly made it a but uncomfortable around the amenities and in the car park feeling like you had to watch your back and belongings all the time.

2026-05-30 • via Nuitee
L
Lynnette • family_with_children • au
7
Could have been better
Pros:

Pool is fabulous and we made use of. it. The location is good ,close to cafes etc.The unit was spacious.

Cons:

The beds were terrible. Mattress was too soft and I ended up sleeping on the couch. There were utensils missing from the kitchen which made life more difficult (e.g. no scissors) No cable TV although the staff were terrific in setting something up for us. They advised that "cable TV " means normal telly...Not Foxtel etc"

2026-05-28 • via Nuitee
C
Clare • family_with_children • au
5
Good location and view, below average apartment.
Pros:

Good location, good pool and beach access. Nice view.

Cons:

Very old apartment, not renovated. Broken toilet seat and shower screen. Bugs in the kitchen. No aircon. Very small car parks

2026-05-19 • via Nuitee
K
kadie • solo_traveller • au
8
Pros:

The heated pool and access to the beach

Cons:

It wasn't really a mini golf setup.
the room was a little dated

2026-05-17 • via Nuitee
V
Vanessa • family_with_children • au
4
Pros:

The facilities were terrific and in great condition

Cons:

The unit we stayed in (23D) was very run down and dirty. The blanket in my sons room was unwashed and filthy with stains on it from the last person to use it. The staff were very friendly and replaced it quite quickly. Unfortunately we were very busy and didn’t have time to deal with reporting the mess due to limited office hours and our long days. Mould in ensuite, dust everywhere, carpet old and in need of replacing. Sub par maintenance work and basically poor quality deep cleaning. Also had cockroach’s. Yes I will report to business now I’m home after a long journey.

2026-05-16 • via Nuitee
M
Matthew • family_with_children • au
9
2026-05-12 • via Nuitee
T
Tania • family_with_children • nz
8
Pros:

The pool, view and proximity to the beach were excellent

Cons:

The unit was well stocked but tired from a decorating point of view. The lounge furniture was outside furniture so not very comfortable

2026-05-05 • via Nuitee
T
Theresa • family_with_children • au
8
2026-05-04 • via Nuitee
T
Tora • family_with_children • au
8
Comfy great location and nice big room, but could use a proper clean
Pros:

Location and pool

Cons:

Carpet smelled and needed a vacuum, was quite dirty

2026-05-04 • via Nuitee
M
Mel Daph • solo_traveller • au
8
Spacious and homely
Pros:

Great location, close to coles and right on the beach. Older complex but well maintained. Loved the visits by the birds.

Cons:

We were given a room on the 1st floor so our ocean view was very minimal. Although clean, our room, especially the kitchen was infested with little cockoraches. We brought some spray and that certainly helped kill them. Maybe a good idea for the resort to provide this.

2026-04-27 • via Nuitee
D
Denna • solo_traveller • au
8
Pros:

Loved the location and the hotel with the pool. Friendly staff, fully self contained. Great for family.

2026-04-26 • via Nuitee
D
Dipesh • extended_group • au
9
2026-04-26 • via Nuitee
D
DIEGO • solo_traveller • au
10
2026-04-21 • via Nuitee
H
Helen • family_with_children • au
7
loved location and unit had been recently rennovated
Pros:

Large easy access to Pool and access just past pool directly onto beach

Cons:

cleanliness could be better. also several appliances were not working or ceased working whilst we were there.
mainly fan remotes and one air conditioner started leaking. also power switched off in one section on last night and following day which included refrigerator and a number of wall electricity plugs.

2026-04-14 • via Nuitee
A
Adam • family_with_children • au
6
Pros:

The common areas were quite nice as they had been re-done. E.g pool, driveway, hallways, reception. Our room had an ocean view and it was amazing.

Cons:

Our room aged and run down which took away from the experience.

2026-04-13 • via Nuitee
• couple • au
6
2026-04-13 • via Nuitee
J
Jacqueline • family_with_children • au
4
Nice pool but that’s all.
Pros:

Pool area was great and staff were nice

Cons:

We stayed in apartment 18B after searching for a family friendly complex. There was no air conditioning which meant the doors had to be open to get a sea breeze. Without this it would have been unliveable. Unfortunately there was no fly screen sliding door which meant full access to balcony for our 18 month old. It was unsafe and dangerous with the balcony railings as she could throw anything over the side. We spent our stay on edge when a simple fly screen sliding door would have sold a lot of problems. Certainly not a deluxe 2 bed apartment with broken doors, unclean etc. not sure how this place has 4 stars

2026-04-12 • via Nuitee
J
Jenna • family_with_children • au
5
Pros:

Facilities and location are great. Well equipped apartment.

Cons:

The apartment was disgusting, rubbish in the bathroom, hair on the floor, dirty stained sheets. Mentioned it staff who didn’t care so spent the first couple hours of our holiday cleaning the apartment.

2026-04-11 • via Nuitee
L
Levey • couple • au
9
Was an amazing experience
Pros:

Had a spectacular unit with the most amazing view, spacious apartment. The staff were all so very friendly and tried their best to accommodate everyone where possible

Cons:

If I could find anything was the bed was very soft and not comfortable for my back but wasn’t the worst I’ve slept in

2026-04-08 • via Nuitee