Holiday Inn Express Hotel & Suites Niles by IHG

Hotels
•
Holiday Inn Express
9 (130 reviews)
1000 Moore St, Niles, Michigan, 49120 , Niles , US
+1 269-684-0300

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Facilities

Free breakfast
Multilingual staff
Smoke-free property
Braille or raised signage
Free self parking
Banquet hall
Casino nearby
Free breakfast
Free WiFi
24-hour front desk

Review Highlights

Pros:
Very friendly, courteous and helpful staff
Excellent, varied breakfast (popular pancake maker)
Many repeat guests and strong customer service
Generally comfortable rooms when clean
Cons:
Cleanliness issues: stained tubs/showers, musty smells, dirty elevator
Renovation noise and construction debris affecting some stays
Occasional missing in-room items (hair dryer, extra bedding)
Billing/charge discrepancies and isolated refund/early-checkout handling problems

Categories

Cleanliness
6.5
Multiple reports of stained tubs and showers, musty/dirty smells, shower curtain odor, construction debris and dirty elevator; several guests had to shower in flip-flops. Cleanliness is a clear weak point.
Service
10
Service is repeatedly praised: friendly, courteous and helpful staff, outstanding hosts and strong customer service from management and housekeeping. A few isolated lapses (early-checkout handling) are outweighed by consistently excellent staff feedback.
Location
9
Not mentioned in the reviews. Standard quality for this hotel tier.
Room Quality
8.5
Rooms are generally described as average/comfortable but somewhat outdated; several guests noted tubs/showers with stains and some musty odors and occasional noise from renovations.
Amenities
9.5
Breakfast and common amenities are strong (popular automated pancake maker, plentiful breakfast options). Some missing items reported (no hair dryer in one room, extra bedding needed for sofa sleeper) and renovations caused debris in areas.
Value for Money
8.5
Generally viewed as decent for the price with repeat guests and good breakfast offering, but a few complaints about unexpected charges / billing discrepancies reduced perceived value for some guests.
Food and Beverage
10
Breakfast is consistently called great/amazing with many positive mentions; the F&B offering is a standout feature.
Overall Experience
10
Many guests recommend the hotel and return frequently; exceptional staff and strong breakfast experiences dominate sentiment despite renovation-related noise and cleanliness problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Indulge in Resort-Style Amenities

Unwind in the indoor pool or enjoy complimentary wireless internet access. Start your day with a delicious complimentary breakfast.

Convenient Business and Leisure Facilities

Benefit from a business center, 24-hour front desk, and multilingual staff. Relax in one of the 70 air-conditioned rooms with flat-screen TVs and free WiFi.

Explore Nearby Attractions

Discover Brandywine Creek Nature Park and Riverfront Park South. With easy access to Fireman's Baseball Park and other local attractions, your stay will be full of entertainment.

Ready to experience comfort and convenience at Holiday Inn Express Hotel & Suites Niles? Book your stay now and make the most of your trip!

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 130 reviews
Cleanliness: 6.5
Service: 10
Location: 9
Room Quality: 8.5
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 10
Overall Experience: 10
J
Joshua • friends
10
Pros:

Staff was very friendly, check-in/out was easy. Breakfast was good and had many options

2025-10-12 • via Nuitee
J
James
10
Pros:

Good Staff , Very Friendly. Good Breakfast, Clean Rooms

2025-10-03 • via Nuitee
C
Cory
10
Pros:

Great breakfast and showers

2025-09-30 • via Nuitee
A
Amjad • family
4
Pros:

Haven’t stayed at a holiday inn in probably about 10 years. Lately I have liked the consistency of the Hampton Inns but had no choice this time. Hotel got great ratings so gave it a try. Was in town from NJ for a funeral. Our room was average but the tub was disgusting with a brown rust spot, other rust stops visibly painted over and brown stains toward the back. The water also turned off the morning of our last day but they comped some points. Only real positive was the staff, they get 5 stars but the hotel gets 2. They are renovating so it’s noisy and I am sure may be improved after they finish.

2025-09-24 • via Nuitee
G
Gay
10
Pros:

Great stay
But repairs, not so good.

2025-09-20 • via Nuitee
M
Mary
6
Pros:

Seemed a little old/outdated. Also had a musty/dirty smell. Shower floor stained.

2025-09-15 • via Nuitee
J
Julie • family
8
Pros:

No hair dryer or extra bedding for the sleeper sofa. I had to go to the front desk to ask for it.
My husband liked the breakfast. They had a cool automated pancake maker. You just have to push a button and put a plate at the end to catch the pancakes.

2025-08-26 • via Nuitee
A
Ashley
4
Pros:

Apparently this hotel is being renovated. There was construction debris everywhere. The elevator was dirty and my shower had a nasty stain forcing me to shower in flip-flops. The staff was not helpful in accommodating my early checkout, and didn’t refund my money for the night that I wasn’t there.

2025-08-25 • via Nuitee
C
Christopher
8
Pros:

Very friendly and courteous staff. Nice place to stay..

2025-08-24 • via Nuitee
M
Moises • family
10
Pros:

There are some maintenance needed on some of the room floors

2025-08-23 • via Nuitee
L
Laurie • partner
8
Pros:

Everything was perfect except the tub and shower curtain.

The provided Dove liquid shampoo, conditioner, & body wash makes the shower/tub too slippery. The shower curtain smelled like wet soured clothes.

Excellent staff & customer service.

2025-08-17 • via Nuitee
G
Garry
10
Wonderful place to stay!
Pros:

I’ve stayed here often and it’s a great place. Top of the line staff: courteous and professional they excel from manager to housekeeping. They are in the midst of renovations, but kept the noise and dust down. The improvements will only make it better!

2025-08-15 • via Nuitee
N
Nicole
8
Decent stay for the price...Great Breakfast!!!
Pros:

This hotel is ok, the elevator had some weird cardboard on all the walls (that kept falling on us). The room was good, beds not super comfortable but they were decent. Seemed like it was either too hot or too cold in the room.....we couldn't find a happy medium. Breakfast was amazing!!! Loved it!!!

2025-08-15 • via Nuitee
M
Mike
10
Pros:

The Host that checked us in was outstanding! She took care of all of our needs with no hesitation! I would highly recommend this hotel.

2025-08-03 • via Nuitee
L
Luke
10
Pros:

Good spot. Very friendly stuff.

2025-07-21 • via Nuitee
D
Donna
10
Recommended
Pros:

Very, very nice property.

2025-07-15 • via Nuitee
J
Jackie
10
Pros:

.

2025-07-12 • via Nuitee
N
Nicole
10
Great staff!
Pros:

Hotel staff was extremely friendly & helpful.

2025-07-05 • via Nuitee
E
Elizabeth
10
Pros:

Very welcoming and knowledgeable staff

2025-07-04 • via Nuitee
D
Devota
8
Pros:

The service

2025-06-30 • via Nuitee