I Residence Hotel Silom

The room AC was leaking very badly & making very unbearable noise throughout the whole night

Bedding was changed only once during my 6 days stay and only because I took it off and put in the bathroom sink, and it was cleared stained w spilled coffe.

Good location nice breakfast

spacious room, nice staff, good price, recommend!

Only there one night, excellent soft bed.

The staff were amazing and the location was super convenient to get around to different places.

The staff have been wonderful, very friendly and hospitable. The area is super close to the metro and markets. It is very convenient to get around. The pool on the rooftop was great too!

The hotel offers good value for money and is conveniently located near a train station that provides easy access to all of Bangkok. A 10-minute train ride will take you to Sathorn Pier, where you can take a boat on the river. The hotel has an extensive and delicious breakfast buffet, and the parking attendant and cleaning crew are super friendly and helpful.

Good location, very good breakfast and serving staff

I used to stay in this hotel more than a decade when holiday in Bkk. This yr i'm totally upset n unhappy w my stay here.
Customer service and integrity has dropped tremendously. Counter staff did not pick up phone calls in middle of the night. Have to call 3 times w long wait. When asked to speak to duty manager, i was informed to self call when manager reports work at 9am!! Counter staff should be retrained in hotel hospitality.Security not tightened. Hotel used to have duty security to assure only registered guests stays overnight. On 17 Aug, i was woke up by noise pollution from 3 plus am where china nationals dia opp invited outside friends into room drinking n speaking loudly till 5 plus am. ( i personally witnessed room guest left 5 plus am from my room peeping hole ) Affected my peaceful sleep. Doubtful cleaniness: Witnessed cleaning staff threw bath towels on the floor n act as floor mat in one of the opened rooms when performing room services.Noise polluted corridors by working staff: There is no initiatives from hotel staff that guests are resting in their room. Staff raised voices anytime they like at their own freedoom along staircase area n along corridor outside guests room. They were like villa shouting over from one mountain to another. Irresponsible attitude : Emailed hotel to follow up noise pollution in above mentioned issues to improve on 17 Aug am during my stay n expecting reply b4 i left 19 Aug, there is no response, even when i checked out at counter.

near bts

Everything it good so far but only one thing I'm not happy it wifi it doesn't work well i have to keep sign in

Good access to train

Pool is very nice and good location. The air conditioning is loud and didn’t work when I first got there and had to get repaired again during my stay. Beds are very hard and hot water not always available.

The location and price was perfect for my visit. The room was clean and comfortable and the staff were wonderful. The rooftop pool was an amazing relief and the breakfast buffet was exquisite. The only negative for me really was that my card key for for my room failed several times over my stay requiring the hotel to have to get the engineers to help getting me into my room. It was only a minor issue but quite frustrating. I would stay here again though.

Great location with plenty of street food, restaurants and bars nearby. Nice rooms and rooftop pool although the gym was underwhelming . Great staff

The staff are friendly and helpful.

I like this place because it is across from the train ( BTS ). The front receptionist is unfriendly and they don't really care about the customers.

I arrived at 9pm, at residence hotel, i was checked in room 808, a disaster, horible condition washroom practically unusable totally in contrast to the website pictures. I complained to the front desk to no avail. Next morning i talked to the manager Mr. Kay, he inspected my room and gracefully agreed to change my room to 314. Much better condition however not without its own issues. 1- No internet wifi signal which until i left was not rectified. I used all my data. Shower water temperature control was not working, either burning hot or cold nothing in between. Aircon was not working properly and was filled with black mold. Mr. Kay fixed all issues, but the he was terminated before he could fix the wifi. Kay was the only person who helped me and was extremely courteous and friendly he was an asset. Breakfast and the service was excellent. Room service also excellent.

My request that I had sent has not considered when i checked in, thus I needed to change the room twise.
Finally all good but wasted 2days unconfortable and needed to call 7times in total.