Hotel Collingwood BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.8 (1657 reviews)
11 Priory Road , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Delicious Food
Comfortable Environment
Cons:
Cleanliness Issues
Room Maintenance Needed
Noise Issues

Categories

Cleanliness
8.13
Some areas in the room needed a little tlc; the hotel is described as slightly tired.
Service
9.6
Staff were excellent, friendly, and accommodating throughout multiple reviews.
Location
9.14
Central location noted positively in several reviews.
Room Quality
8.09
Some discomfort from bed quality and damp in places was mentioned.
Amenities
8.62
Spa and swimming facilities were appreciated.
Value for Money
8.58
Generally positive sentiments about value during the Christmas break.
Food and Beverage
9.13
Food served was well presented, tasty, and plentiful during the stay.
Overall Experience
9.1
Overall experience was memorable and exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:08

Property Description

Luxurious Amenities and Leisure Facilities

Hotel Collingwood BW Signature Collection offers a range of luxurious amenities, including a heated indoor swimming pool, hot tub, games room, and billiards for guests to enjoy during their stay.

Delicious Dining Options

Guests can indulge in a freshly cooked full English breakfast each morning, along with a selection of cereals, pastries, and fresh fruit. The hotel's elegant Gold Room serves a varied menu using fresh local produce and fine wines, providing guests with a delightful dining experience.

Convenient Location

Conveniently located just a 5-minute walk from Bournemouth Pier and Seafront, and 350 meters from Bournemouth International Centre, Hotel Collingwood BW Signature Collection is the perfect choice for both leisure and business travelers. Book now to experience the epitome of comfort and luxury.

Important information:

Please note that this property cannot accommodate same-sex group bookings, including hen and stag parties.

Family Rooms are available on request, subject to availability and extra charges.

Guests are kindly advised that the hotel frequently hosts weddings, Christmas parties and receptions, which may result in some noise. Guests with concerns about potential disturbances are encouraged to contact the hotel in advance to confirm event schedules.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 1657 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 9.1
G
Gordon • solo_traveller • gb
10
Highly recommended
Pros:

Lovely Hotel, the room was beautiful and the spa was really nice. We also had a great meal in the evening.
Highly recommend!

2026-06-06 • via Nuitee
P
Patrick • couple • gb
8
Cons:

Housekeeping

2026-06-06 • via Nuitee
G
Gordon • solo_traveller • gb
10
Delightful Hotel
Pros:

Well appointed room, comfortable bed, spotless bathroom with a good shower. Delightful staff and a great selection of drinks available in the bar. The car park was large offering plenty of spaces throughout the stay.

Cons:

Nothing, it was all top class

2026-06-06 • via Nuitee
F
Franz-Josef W. • solo_traveller • de
8
2026-06-06 • via Nuitee
E
Eduarda • family_with_children • gb
4
Not the Executive Experience We Paid For
Cons:

This boutique hotel has plenty of potential, but unfortunately our stay was let down by a number of issues.

The reception team could benefit from additional customer service training, as interactions often felt unfriendly and unhelpful. In contrast, the food and beverage staff were generally warm, personable, and eager to assist. However, the kitchen’s approach lacked consistency. On two occasions, staff were happy to warm baby food without issue, yet on the third day we were told this was “unsafe.” Several members of staff also appeared unsure how to handle even simple requests.

We had booked multiple Executive/Suite rooms, but only one room matched that description. The remaining rooms appeared to be standard rooms, despite being presented to us as Executive/Suite accommodation. The bedrooms also lacked fridges, which was disappointing for this room category. In Room 314, one of the windows was broken and could not be opened, and there was visible mould behind the nappy bin.

The parking area was relatively small but conveniently located.

The leisure facilities were another disappointment. The pool was small and noticeably colder than the 33°C temperature quoted by reception. The jacuzzi was only lukewarm, and there were frequent public children’s swimming lessons taking place throughout the day, making it difficult for hotel guests to relax and enjoy the facilities.

Overall, this is a hotel with significant potential, but it currently falls short in several key areas. With improvements to customer service, maintenance, room standards, and leisure facilities, it could offer a much better guest experience.

2026-06-06 • via Nuitee
P
Philippe • family_with_children • fr
7
2026-06-05 • via Nuitee
M
Matt • couple • gb
5
Great location and friendly helpful staff more money should be reinvested in bedroom furniture.
Pros:

The location was good and the staff were very helpful

Cons:

The bed and mattress was too worn and uncomfortable. The spa was not tested after children’s swimming lessons and felt dirty.

2026-06-05 • via Nuitee
K
Kinder • couple • gb
8
Great location
Pros:

Its location. Alex who welcomed us and made our day at breakfast. She was so uplifting.

Cons:

Parking cost £12.50 per night !!! Could have been free if I booked direct!!!!!

2026-06-04 • via Nuitee
G
GOURLAOUEN • couple • fr
9
Pros:

L'aimabilité du serveur au restaurant pour le diner et le sens de l'accueil et du service, au top

2026-06-04 • via Nuitee
J
Jenna • family_with_children • gb
10
If I could give more than 10 stars… I would
Pros:

Everything. If I could give a higher rating than 10 I would
From the facilities to the staff

James was very helpful and accommodating on our arrival and through the trip

All the staff were exceptional

We loved our stay and will be back

Cons:

Nothing

2026-06-03 • via Nuitee
N
Niall • solo_traveller • gb
8
Great location,friendly staff and good facilities.
Pros:

Brilliantly cental location, a short walk from the BIC. Decent breakfast, which included vegan options. Really friendly staff and a great sauna and swimming pool, all for a good price.

Cons:

Personally, I would rather that parking was included in the overall cost, rather than an add on.

2026-06-03 • via Nuitee
L
LLOYD • couple • gb
3
2026-06-02 • via Nuitee
O
Ozden • family_with_children • gb
1
I haven’t been to the hotel. They cancelled my room the day before I meant to stay there. They told me that there was a
2026-06-01 • via Nuitee
M
Michelle • family_with_children • gb
8
2026-06-01 • via Nuitee
P
Paul • couple • gb
8
2026-05-31 • via Nuitee
M
Matthew • couple • gb
4
2026-05-31 • via Nuitee
P
Pradela • solo_traveller • gb
10
Lovely stay
Pros:

Lovely hotel. Amazing Staff( housekeeper, ladies serve breakfast, staff in the bar)

Cons:

I liked everything

2026-05-30 • via Nuitee
P
Pradela • solo_traveller • gb
10
Pros:

Lovely hotel.

2026-05-30 • via Nuitee
S
Sam • family_with_children • gb
10
2026-05-30 • via Nuitee
W
WU • family_with_children • gb
9
Pros:

The condition of room is good, I like the food they served, the location of the hotel is brilliant.

Cons:

The facility is general OK, but may need some more work.

2026-05-28 • via Nuitee