Best Western Sukhumvit 20

Hotels
Best Western Plus
8 (1387 reviews)
17 Sukhumvit Soi 20 Klong Toey , Bangkok , th

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Breakfast not available

Categories

Cleanliness
7.5
Several reviews mentioned issues like dirty grout and a cockroach in the bathroom.
Service
9
Many reviews highlighted the friendliness and helpfulness of the staff.
Location
9
Guests frequently praised the excellent location near shopping and transport.
Room Quality
8
Rooms are mentioned as clean and comfortable, with a few exceptions regarding specific facilities.
Amenities
7.5
Limited offerings like the swimming pool and breakfast caused some dissatisfaction.
Value for Money
8.5
Guests noted good value compared to the experience provided.
Food and Beverage
6.5
Issues with breakfast availability were highlighted in a few reviews.
Overall Experience
8
General sentiment was positive, but some concerns about cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:08

Property Description

Stunning Rooftop Restaurant with Bangkok Skyline Views

Luxurious Rooms with Modern Amenities
Experience modern comfort with floor-to-ceiling windows, iPod docks, 32-inch flat-screen cable TV, and DVD player. Refresh in private bathrooms with complimentary toiletries and enjoy free bottled water from the minibar.

Delicious Dining Options
Indulge in delectable meals and cocktails at Rewind Eatery & Bar on street level. For a breathtaking dining experience, head to the rooftop restaurant offering a daily breakfast buffet and a la carte menu for lunch and dinner.

Book your stay at Best Western Plus@20 Sukhumvit now to enjoy a perfect blend of luxury and convenience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

8
Based on 1387 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 8
J
Jan couple se
8
2026-08-20 via Nuitee
N
Nyunt solo_traveller gb
8
2026-08-20 via Nuitee
L
Laura family_with_children es
10
Bueno bonito y barato
Pros:

Era cómodo, buen aire acondicionado, limpio y staff muy amable y agradable

2026-08-18 via Nuitee
M
Marc solo_traveller de
10
Perfect Hotel to start into your Bangkok Trip
Pros:

Absolutely stunning location and incredibly friendly staff! From the moment I arrived, everything was just perfect.
A very special thank you to Chittra, who took care of my check-in. She is such a lovely person — warm, welcoming, and extremely professional. She immediately made me feel comfortable and very well taken care of.
I was genuinely surprised by how wonderful this hotel is, and especially by the amazing people who work here. From check-in to room cleaning and finally check-out, every detail was handled perfectly.
It was such a pleasure staying here, and I will definitely come back for sure.
Thank you so much to the entire team for making my stay so special! ❤️

Cons:

all is wonderful there

2026-08-18 via Nuitee
N
NAOKI solo_traveller jp
8
2026-08-18 via Nuitee
K
Khalid Alnasser solo_traveller kw
8
2026-08-17 via Nuitee
A
Ashkan solo_traveller ca
7
Nice place to stay temporarily
Pros:

The staff and location

Cons:

The area close to the hotel

2026-08-16 via Nuitee
R
Russell solo_traveller gb
7
Ordinary Hotel in great location.
Pros:

Functional hotel whose chief merit is the central location in Surkumvit, and lots of eateries in soi 20 itself.
Room is nice enough, enormous bed. Staff were helpful without excelling.
Lots of wardrobe space and comfortable furnishings. Great value in low season.

Cons:

Plan to eat out as no resteraunt facilities here, or indeed much infrastructure of any kind for tourists.
We took 3 passes before we spotted the recessed entrance, barely any signage roadside.

2026-08-15 via Nuitee
D
Danny couple au
9
All good. Nothing for complain 👍🏽
Pros:

The staffs service. They’re very professional

Cons:

The aircon too cold 😆

2026-08-14 via Nuitee
C
chunjing family_with_children cn
9
性价比高,可以加床(虽然加的床不是很满意),位置还可以,去曼谷的景点都不是很远。
Pros:

地理位置在市中心,一条小街两边很多酒店,步行约8分钟到地铁站,市中心打车去哪都会很堵车。大床房的床很大,大约有2.2米宽。周围有便利店和餐厅。

Cons:

房间可以加床,但加的床是简易的折叠床,床垫很薄,床很矮。

2026-08-14 via Nuitee
A
Aisha couple qa
1
2026-08-12 via Nuitee
I
Isha solo_traveller gb
9
2026-08-12 via Nuitee
S
stephen couple sg
9
Best Western Sukhumvit - Best Value
Pros:

Restaurant/Bar attached to hotel was excellent. Great location, near other restaurants and 7-11. Close to trains etc. Good value indeed.

Cons:

The room lighting really needs improving.

2026-08-11 via Nuitee
R
Richard couple th
9
Great hotel for the price. We highly recommend it!
Pros:

The rooms were very clean, large, and comfortable. They had all the amenities like instant coffee and free water, nice shampoo and body wash. The bed was huge and very comfortable, which can be hard to find in Southeast Asia. The shower was the best I have ever had in a hotel room. Powerful and I never ran out of hot water. The location is great, surrounded by fantastic places to eat, and a short walk to The EMSPHERE, the premium venue for concerts in Bangkok. For a budget priced hotel this place is excellent. Also the staff is professional and friendly. We will stay here again.

2026-08-11 via Nuitee
I
Isabel family_with_children es
7
2026-08-11 via Nuitee
Y
YANN family_with_children fr
5
2026-08-10 via Nuitee
Y
yuan-hsin extended_group tw
8
2026-08-10 via Nuitee
H
Haitham family_with_children bh
10
2026-08-10 via Nuitee
C
Chia Yu solo_traveller hk
3
Pros:

responsive staff, spacious room for the money, great location, easy access to all destinations in city center

Cons:

room smelled like mold, duvet cover wasn't put on, it was only laid on top of the duvet, duvet was also stained, shower is very dirty, bathroom is dark and dingy, sink was dirty, i didnt feel clean sleeping on the bed or shower in the bathroom. Cleaning staff doesn't really speak English so there was a communication problem when requesting change of duvet. Some of the appliances, not sure if it's the vent in the bathroom or the fridge but the noise was super loud in the room.

2026-08-10 via Nuitee
M
matab solo_traveller kw
9
2026-08-09 via Nuitee