MainStay Suites Hawthorn

Hotels
•
Main Stay Suites
8.5 (741 reviews)
616 Glenferrie Road, , Hawthorn , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Helpful staff
Cons:
Service issues
Cleanliness concerns

Categories

Cleanliness
7.64
The apartment was clean and comfortable, but there were issues with service regarding cleanliness during the stay.
Service
9.11
Staff were generally pleasant and helpful, although there were specific complaints about service not being available during stay.
Location
9.15
Great location near tram stops, meeting venues, and eateries which was convenient for guests.
Room Quality
8.1
Rooms were clean, comfortable, and spacious with good amenities available.
Amenities
8.13
Room amenities were satisfactory, though limited in terms of kitchen supplies.
Value for Money
8.59
Given the location and overall stay, the value was perceived as reasonable despite specific service issues.
Food and Beverage
8.64
Positive mention of coffee availability, but no breakfast options noted.
Overall Experience
8.61
Overall experience was positive despite minor issues, leading to a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:52

Property Description

Convenient Location
Situated in the heart of Hawthorn, our hotel is just a stone's throw away from Glenferrie Railway Station, providing easy access to Melbourne CBD in just 11 minutes by train. Explore nearby attractions like Rod Laver Arena and MCG within a short 15-minute drive.

Modern Amenities
Our property boasts a fully equipped fitness centre for health enthusiasts, a charming terrace to soak up the sun, and convenient barbecue facilities for delightful outdoor gatherings.

Comfortable Accommodation
Each air-conditioned unit features a well-appointed kitchenette, a spacious seating area with a work desk, a flat-screen TV, and an iPod docking station. For added relaxation, most units offer a private balcony to unwind after a day of exploring.

Book your stay now and experience the perfect blend of convenience and comfort!

Important information:

Please note that there is a 1.50% charge when you pay with a Visa credit card.
Please note that there is a 2% charge when you pay with a MasterCard credit card.
Please note that there is a 2.30% charge when you pay with an American Express credit card.
Please note that there is a 2.70% charge when you pay with a Diners Club credit card.
Please note that there is a 1.60% charge when you pay with a Union Pay credit card.

Please note that guests are required to present a valid photo ID (driver's license or passport) and credit card in the name of the reservation upon check in.

Please note housekeeping service is not included on Sundays or Public Holidays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 741 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
B
Bronwyn • solo_traveller • au
7
2026-02-12 • via Nuitee
S
Shirley • couple • au
8
2026-02-09 • via Nuitee
P
Penny Louise • family_with_children • au
9
Fantastic location, friendly helpful staff
Pros:

Fantastic location for eating out and shopping.

Cons:

Noise.

2026-01-31 • via Nuitee
E
Elizabeth • solo_traveller • au
9
2026-01-29 • via Nuitee
P
Pfeifer • couple • gb
10
2026-01-27 • via Nuitee
E
Erik • couple • ca
10
Comfortable with good value
2026-01-27 • via Nuitee
M
Matt • couple • au
9
2026-01-26 • via Nuitee
R
Renee • family_with_children • au
8
Pros:

Good location for our needs.
Our booking was somehow messed up but they fixed it straight away with no fuss.

2026-01-26 • via Nuitee
D
David • couple • au
9
2026-01-26 • via Nuitee
S
Sophia • extended_group • au
7
2026-01-26 • via Nuitee
P
Peter • couple • au
10
2026-01-25 • via Nuitee
K
Kelsey • couple • au
10
2026-01-25 • via Nuitee
R
rebecca • couple • au
5
Great location. Could use a little replacing of items
Pros:

Location

Parking

Cons:

Beds need replacing.

Sinking in the middle and when 2 king singles are pushed together we got the hard join of the edges in between us all night whilst we sunk in the middle of each individual mattress.

And poor hot water.
Both evening and morning in showers the next day ran out of hot water very quickly
Also bathroom complimentary soaps and body wash etc were all very poor quality compared to other places I've stayed for same price.

Soap did not lather and shampoo conditioner were very below par

2026-01-25 • via Nuitee
R
Rachel • couple • au
8
2026-01-23 • via Nuitee
J
Joana • solo_traveller • au
7
2026-01-19 • via Nuitee
B
Bettina • couple • au
9
Pros:

It was so central for our trip.

Cons:

I’m not really a fan of the glass bathrooms but that is a personal preference. The bathrooms are clean and well appointed.

2026-01-19 • via Nuitee
C
Cecelia • couple • au
8
interesting location and pleasant staff
Pros:

Quite good but a little cramped

Cons:

We were under the impression we Parking was included in our daily rate so did not like the added expense of paying for it each night

2026-01-19 • via Nuitee
K
Kerryn • couple • au
10
2026-01-19 • via Nuitee
S
Sally • solo_traveller • au
8
2026-01-19 • via Nuitee
D
Demi-Lee • solo_traveller • au
10
It was a fantastic place to stay and I think I will be back with the family next time.
Pros:

It was lovely! Really modern and a good location!

Cons:

Nothing to say

2026-01-19 • via Nuitee