Holiday Inn Express & Suites Dayton South - I-675 by IHG

Just checking into this location for New Year’s. Drove two hours here and upon arrival our floor has a stench of cigarettes. Brought our two year old who was extremely excited to use the pool. Once we arrived at the pool we found out by other guest the heater isn’t working and the pool it’s self is very cold and my child was not able to get in. Hot tub is also closed which we were told by others that they’ve stayed here three times and all three times the hot tub was closed. We will not be able to utilize the pool for our child and wish we would have been notified and would have went to a different establishment.

Short staffed while I was there, but overall good experience

the pool was too cold to use and the carpet in the hallway looks dirty and worn but the room was clean and the breakfast was good and the staff was great

I paid in full when I booked. My boyfriend checked in as I was at a venue for the event that brought us to town. They charged his card in full for the room again. The front desk referred me to the manager. I’ve reached out to the manager and the group sales individual without a response.

The coffee machine in the room did not work.

We booked for 4 guests in a King suite (2A, 2 kids). After arriving at 1:30am from the event, I had to ask the front desk for pillows and blankets for 2 of the guests. This should have been waiting for us in the room.
The tv in the front room didn’t work and gave a message of “No guest checked in”.

At breakfast the trash cans were so over flowing there was no where to discard our trash.
The only person that seemed to be working the breakfast station was very lovely and working extra hard. The cleanliness issue appeared to be a lack of appropriate staffing.

We were greeted when we arrived and a few inconveniences were resolved on the first night. Other than that there is nothing to rave about our stay. The hotel was mediocre in cleanliness. The bed and furniture were not comfortable. There were no blankets for the pullout. The room was not supplied with adequate towels. Guests were loud and we could hear them from our room. They ran out of food at breakfast. The hot tub didn't work. The pool was dirty, especially the filter. Other guests brought alcohol into the pool area.

The hot tub has been out of order for 6 months we were told and that was the only reason we picked that hotel and also the only reason we traveled on Friday. We could have saved our money and just traveled to our event on Saturday morning.

Felt safe in hotel and parking lot

Good location. Easy access. Friendly staff.

The staff was very nice

Hot tub keys didn't work which was fine but apparently neither did the filters in the pool or tub. Rooms were nice, clean and comfy but tv didn't work except for one channel and that took forever to get working. The lady at the front desk was great and did all she could to help with tv situation. Overall was a very nice stay and would stay there again.

Only issue, front desk person not at desk when arrived to check in. Ive stayed there 2 weeka in a row on a Friday. Neither hweek, were front desk personnel at desk when I arrived.
The forst Friday, staff was friendly amd apologized for not being at desk. 2nd Friday, a male coming thru from maintenence (maybe) was going to help me, when girl finally ce around corner. No apologies or welcoming. She just did the task of checking me in.
Everything else about the hotel was fantastic. Enjoyed my stay very much

Really nice, all update. Great full breakfast!

Breakfast great and room clean

Best stay I’ve had in ages. People were friendly, the breakfast was great and I slept very well. If I go back to Dayton, I’m staying there.

Bring your several plans and brought home with me stating and also rather than fire them going off is an idiot was smoking in the room. You talk in the morning. I like staying in here. I prefer to stay here with the price right? What time is the price is too high

Room not clean

This is my go to when in town. I was given the same room as last time. 309 is this the 3rd party booking room?
It’s a long hallway to the main area. The couch was dirty. Tv small. No microwave. The fridge froze my things.
Breakfast was till ten am was perfect. I was up at 5am and fell asleep. Too much extra space in a room is not good for sleeping safe.

Said king bed no king bed. Tiny tv you can barely see.

Descriptive details of breakfast menu was not accurate to what was actually served for breakfast. Found hairs on our towels in our room. Stains on the bed sheets, and weird stains on the floor that had not been previously cleaned up. Overnight staff was amazing & extremely helpful.

This hotel was a steal for the price. The staff was friendly, the continental breakfast was good. The rooms were nice and the common areas seemed clean. The only negative we had was the jets weren't working in the hot tub, and the hot tub itself was not very hot. It was more like bath water. But other than that, we had a nice stay!