The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Hotels
•
Doubletree by Hilton
8 (471 reviews)
10660 Carnegie Avenue , Cleveland , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Convenient amenities
Cons:
Cleanliness issues
Inconsistent service quality

Categories

Cleanliness
6.33
Cleanliness was a concern as some rooms had stains and issues were noted.
Service
9.3
Service quality varied, but there were positive interactions with some staff, especially in resolving issues.
Location
8.84
Conveniently located for access to Cleveland Clinic and local attractions.
Room Quality
7.79
Mixed reviews; comfortable in the end but initial room problems were noted.
Amenities
8.32
Amenities like shuttle service to the Clinic appreciated; further improvements noted.
Value for Money
7.28
Breakfast and some services felt overpriced compared to quality.
Food and Beverage
7.83
The breakfast was good but valued as 'convenient good' rather than high-quality.
Overall Experience
8.3
Overall experience was decent but marred by service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:21

Property Description

Luxurious Accommodations
Experience comfort and convenience at The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton. Each guest room features a flat-screen TV, premium cable channels, and a cozy workspace. Upgrade to a suite for added amenities like a refrigerator, microwave, and coffee maker. Rest peacefully with hypo-allergenic pillows and unwind in well-equipped bathrooms with complimentary toiletries.

Top-Notch Facilities
Stay productive at our business center or keep up with your fitness routine in the gym. Indulge in snacks from the on-site store or pick up souvenirs from the gift shop. With free WiFi in public areas, you can stay connected throughout your stay.

Prime Location
Located in Cleveland’s vibrant East Side Cultural District, our hotel is just minutes away from popular attractions like the Cleveland Botanical Garden and the Rock and Roll Hall of Fame. Explore the city easily with downtown Cleveland a short drive away.

Book your stay now and elevate your Cleveland experience at The Tudor Arms Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 471 reviews
Cleanliness: 6.33
Service: 9.3
Location: 8.84
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.28
Food and Beverage: 7.83
Overall Experience: 8.3
S
Sharon • solo_traveller • us
8
Staff was great but definitely needs an update
Pros:

Close to the Cleveland Clinic

Cons:

Outdated. Shower not great with a high tub to get in and out of with not handle to hold onto.

2026-04-18 • via Nuitee
C
Comfort • couple • us
1
Pros:

Nothing

Cons:

Construction in front of very hard to find someone to took 7 phone calls to get help. Almost left and go somewhere else

2026-04-03 • via Nuitee
W
WENDY • solo_traveller • us
10
2026-03-29 • via Nuitee
G
Gray • solo_traveller • us
8
2026-03-18 • via Nuitee
C
Colin • solo_traveller • us
4
It was fine, but multiple irritations.
Pros:

The room was great. The room was clean.

Cons:

I was told that this location had either free parking or free breakfast, upon arrival I was told that I was not eligible for either due to having booked through booking.com

I did not appreciate getting woken up at 8 fucking 30 in the morning to see if I'd left yet. That was unbelievable.

So if I hadn't been bamboozled out of amenities and had not been woken up at 830 am without requesting to be, it would have been a fine.

2026-03-17 • via Nuitee
M
mdwmd • Business
4
There are Better Places to Stay
Pros:

The Tudor Arms is, in fact, closer to a two-star than a three-star hotel. Its lobby looks more like an SRO than a welcoming hotel lobby. One of the two elevators was intermittently out of service, the rooms are barely passable, and mine was left uncleaned or un-resupplied for three days! The location is across a long, lonely boulevard from a high school, with no cafe or restaurant in sight. It is near Case Western Reserve University and the outstanding Cleveland Museum of Art, which is a plus. Surely there are better places to stay for the same price.

2026-03-14 • via Tripadvisor
M
Matthew • couple • us
6
2026-03-14 • via Nuitee
C
Chris • couple • us
1
Cons:

Staff was rude beds were hard they added hidden breakfast fees after I checked out

2026-03-04 • via Nuitee
S
stevesT7657AE • Solo travel
4
Disappointed in what Hilton normally offers
Pros:

I booked this thinking it would be a very nice refurbished old hotel however it was anything but. The place was not clean at all. The restaurant was not open half of the time. Heating and air was terrible.

2026-03-01 • via Tripadvisor
N
nancn2025 • Family
4
Pictures can be very deceiving!!!!
Pros:

Our decision to make reservations at Tudor Arms Cleveland were based heavily on the pictures and the fact that it is labeled as a "Doubletree By Hilton." When coming in from the street, the elevator did not work and no sign to inform us that we would need assistance due to elevator being out of service. Had there been a notice of non-operation we would have asked our "Lyft" driver to help us. This was an important factor for us as we were in Cleveland to visit the Cleveland Clinic and walking up stairs was something that was difficult, especially with luggage. The interior greeting room looked as though the floor hadn't been swept in weeks. The gal working the front desk was so nice and personable, but unfortunately her presence was overshadowed by the dark lighting and musty smell of the lobby. The "dining room" which consisted of 2 booths and 4 or 5 tables, was closed at 5PM but the bar was open. There were definitely no chandeliers or linen table clothes. Maybe the pictures others posted were from private parties or room rental events. This "historical location" might have a lot of history, but it definitely lacked in cleanliness. The crack and separation in the wooden floor that went the entire length of the room could've been easily overlooked if the room had been clean. The side of the bed was filthy and looked as though it hadn't been swept in weeks. The same was true in the bathroom. There was dirt visible on all surfaces through out the entire room.
We opted to find other arrangements just down the block as neither of us actually felt comfortable at this hotel.

2026-02-25 • via Tripadvisor
D
Danilo • solo_traveller • br
5
2026-01-21 • via Nuitee
J
Jacqueline • solo_traveller • us
1
I will not recommend this hotel to anyone.
Cons:

The staff member at the desk when I checked out did not even say thank you, in other occasions, when I went out and came in to the hotel he saw me, but never greeted me. This is a customer service focused job. Obviously, being unfriendly, looking that I owed him money, this is not the right job for him.

2026-01-20 • via Nuitee
S
Stephen • couple • us
8
We had major issues with initial room, but the manager corrected the issue within a half hour, So it
Pros:

The room we wound up in was very nice, very comfortable

Cons:

First room we had , refrigerator didnt work, and although we had 2 TV's only one had a remote and was hooked up to service. Someone removed the cable from the tv to the wall
Also first room the sofa was covered in stains
Also I booked and paid for the room a week prior to arriving , only to find out they were all taken

2026-01-20 • via Nuitee
W
William • couple • us
10
2026-01-19 • via Nuitee
C
Christopher • family_with_children • us
9
Pros:

Very old but updated. The staff was nice and quick to get to whatever we needed.

2026-01-19 • via Nuitee
L
Laura • solo_traveller • us
10
Excellent staff! I would recommend it!
Pros:

The staff

Cons:

A little bit of mold on the corners of the shower.

2026-01-19 • via Nuitee
S
Stuart • family_with_children • us
7
Pros:

Good breakfast, good selection

2026-01-19 • via Nuitee
V
Vickie • solo_traveller • us
3
The beautiful but dirty and for $210 a night the attendant could have treated me a lot better
Pros:

The cookie was good

Cons:

No air conditioning. Because I was not informed by the third party booking company he said I could cancel my reservation and receive refund in 5-7 days. It is midnight, I’m 4 hours from home with no place to go and no extra money to get a room somewhere else. The parking is not easy to find in the dark and the parking is not lighted. The attendant reluctantly retrieved a fan but only after I requested. Overall the room was clean enough except the bathroom. It looked like they swirled the toilet and called it good enough. No way was I getting in that shower.

2026-01-19 • via Nuitee
D
David • couple • us
6
Don’t , just don’t.
Cons:

Just about everything

2026-01-09 • via Nuitee
H
Hofer • solo_traveller • us
4
Great last minute booking. That “morning manager” really has his “finger on the pulse”!
Pros:

Nice/expemsive

Cons:

The manager in the morning was a nice surprise considering the guy at night looked like he was in some gang over-running the hotel. Seriously, not to sound crazy but front desk guy HAS to Smile and be friendly in a 4-star “no free breakfast” hotel. It was 2:45 AM. Maybe I’m being over-critical. Parking was free but little hard to find.

2025-12-22 • via Nuitee