The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Staff was amazing 👏🏾 and kind very accommodating. Our toilet over flowed we let them know left the room and came back room looked amazing. Oh and the warm cookies 🍪

This is a once-grand building now fallen on hard times. Everything is slightly shabby. The seats in the lobby have the stuffing falling out. The shades in the room are unraveling. While the room is big, it's a bit odd that the only seating is a single desk chair. The floor is grimy, and the tissue box had a wad of tissues shoved into it at the bottom. More importantly, in three days they never serviced our room once, which meant the garbage built up - and though I called in advance to tell them to remove feathers from the room (due to an allergy) they ignored my call and endangered us by retaining the feather bedding. They charged $18 for breakfast, and the breakfast was very poor. I will say that the rooms are big, the beds are comfortable, there were lots of outlets, and the shower is nice. It is clean enough to be ok for a day or two, just don't order the breakfast and insist on whatever services you need.

Close to case western medical school for my son’s graduation at Severance Hall

Double tree Hilton on Carnegie avenue in Cleveland - filthy room. Had to Stay for 2 weeks for Cleveland clinic medical emergency. We had to beg them to change the sheets and when we asked at the front desk to PLEASE change our sheets they literally GAVE us one top sheet so we could change our own bed. They had to call housekeeping for a complete set of sheets. Housekeeping had left for the day (it was 6 pm and our room had not been been cleaned yet). Maintenance man was sent to our room to mop floor and change sheets - 2.5 hours later!!! He was clearly not happy about having to do this and threw pillows against the wall and knocked things off of bedside table.

No access to current room charges on the tv.

No access to tv guide or menu.

The floors had not been cleaned in a very long time - as evidenced by our bare feet walking in the room.

Our floor smelled like cannabis - so
Much for non smoking.

As a diamond member, we expect (and expected) much better accommodations than this. This was certainly NOT THE HILTON THAT WE KNOW.

He took one of our pillows with him for some odd reason so we had to track him down. He went into the dirty electrical room to get a pillow and “clean” pillow case”. The room was filthy and full of cleaning supplies.

We had a king 2 room suite. Room 908. There was no table to eat at and no chairs. A VERY uncomfortable couch. Update furniture please. It is backbreaking to sit on FOR 2 WEEKS.

The fridge, microwave, and kitchen drawers were dirty and full of crumbs.

The bathroom floors were never mopped.

The windowsills were so dirty the dirt was caked on. Yes we tried them ourselves.

It took many phone calls to the front desk and chats with Hilton online to finally get some response from the manager - after we had been here a week!!!!

There were 3 days that we did not want housekeeping due to medical treatment. In that case, we retrieved our own towels and took out our own trash.

DON’T STAY HERE!!!!

This is a wonderful place to stay when you have to go to the Cleveland clinic or anywhere else. The warm oatmeal cookies were delicious and I fell in love with their pillows.

The room was probably the largest room I’ve ever stayed in and it was pretty cozy, with a more modern feel but the layout still makes it feel like it’s part of the OG layout from the 1930’s. Idk if it’s because we had a wheelchair accessible room, but there were no rugs so bring slides or house slippers if you’re one of those people that don’t like to or physically can’t walk on hard floors.

Close to the Cleveland Clinic

Nothing

The room was great. The room was clean.

The Tudor Arms is, in fact, closer to a two-star than a three-star hotel. Its lobby looks more like an SRO than a welcoming hotel lobby. One of the two elevators was intermittently out of service, the rooms are barely passable, and mine was left uncleaned or un-resupplied for three days! The location is across a long, lonely boulevard from a high school, with no cafe or restaurant in sight. It is near Case Western Reserve University and the outstanding Cleveland Museum of Art, which is a plus. Surely there are better places to stay for the same price.