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Facilities
Property facilities
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WiFi available
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Parking
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Non-smoking rooms
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Meeting/banquet facilities
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Children's playground
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Massage services
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Spa/wellness center
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Bowling
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Karaoke
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Casino
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Private parking
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Concierge service
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ATM/cash machine on site
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Paid WiFi
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Thermometers for guests provided by property
Review Highlights
Categories
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Property Description
Spectacular Mountain Retreat
Unwind at Resorts World Genting - First World Hotel, perched atop the lush hills of Malaysia.
Modern Comforts
Enjoy well-equipped rooms with satellite TVs, international direct dial telephones, and a fan for the mountain breeze.
Versatile Event Spaces
Host grand events in the 2,500 seat banquet hall or utilize the conference rooms for business meetings.
Book now to experience the ultimate mountain getaway at First World Hotel!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.
Please note that early check-in before 15:00 is subject to availability and will incur a surcharge upon confirmation.
Rooms are assigned by an automated system based on room category. For special requests please note that a surcharge is applicable for each request at the express self-service kiosk at the property.
WiFi vouchers can be purchased from the information counter at the lobby.
Please note that the guest doing the check-in must be at least 18 years old. Guests are required to settle the full amount of their stay, 7 days before their arrival at the hotel to secure the booking.
Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
From the 1st January 2023, Please note :
All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
However, Hotel will still provide a quick daily trash removal service. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Effective 1st March 2022, a Sustainability Fee of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
Please take note that all receipt can be collected from the Front Office upon check out.
Terms & Conditions for Eufloria Gardens
1. Eufloria Gardens & Sculpture Park entry for one day only from 10am to 6pm.
2. Park closes on every Wednesday and Thursday except Malaysia Public Holidays and School Holidays.
3. Confirmation of the package is subject to room availability
4. Refund will not be issued if the package is cancelled or unutilized
5. The front office will issue all entitlements to the guests upon check-in
6. Guests are required to produce a printed email confirmation for entry to Eufloria Gardens & Sculpture Park
7. The Management reserves the right to alter, amend, delete or add to these conditions or withdraw the package at any time without prior.
Terms & Conditions for Genting SkyWay cable car tickets
1. Genting SkyWay operating hours is from 9 to 7pm.
2. Guests are required to produce a printed email confirmation to ticketing counter to exchange for a physical ticket before to scan the QR code at the turnstile for direct boarding.
3. All guest(s) must retain their confirmation email(s) or confirmation via Booking APP for inspection.
4. The confirmation email is strictly non-transferable, not for sale or exchange and non-refundable under any circumstances, including external factors beyond our reasonable control (e.g. haze, inclement weather, governmental acts, acts of God, riots or strikes) and will be void if altered, defaced or tampered.
5. The Management reserves the right to review and revise these Terms & Conditions at any time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The location is perfect. Quick access to everything. The elevators are perfect, fast and there many of them that you don't have to wait at all. I had heard that some rooms smell like cigarettes, but there are some floors that smoking is not allowed. You just need tell to the reception to give you room in these floors
There is no Internet access
中规中矩吧 上来云顶这种价钱的房间算是ok的了
bad
bad
Location and stuff
Everything was excellent overall. The only issue was that there were no rooms available, so we had to stay in a smoking room, which was very uncomfortable and made us feel unwell. The second issue was the breakfast, as there were no types of cheese available.
Other than that, everything was excellent. We really enjoyed our stay and had a wonderful time changing the atmosphere and enjoying the magical surroundings and beautiful location. It was truly a lovely experience.
Is clean and tidy
The bed is too hard
the location is superb, walking distance to all attractions. Staff are friendly, especially the one who helped me during checking in using the kiosk
The room deco could be improved and the television is too small
Location is very good
Facilities are non existent
Nice location.
But rooms are small
But it's worth for money
Good
النظافة الموقع المساحة
انطفاء الكهرباء يوميا لمدة ساعة ازعاج الميكرفون الإجباري تسمعه مع الموسيقى ولا يوجد مقبس لإطفائه يوميا ازعاج
The hotel atmosphere and facilities are fantastic.
The self-service kiosk is not very user friendly. It keep on showing error messages for every transactions and directing me to the hotel reception for check-in process. With this experience we spent few hours to complete the check-in process.
Nothing.
Room not clean and cigarette smell is very strong
Near restaurants, entertainment and transport.
None.
还行
设施
自助check in很方便。
房间的大小不错，住一天可以将就。
设备很老旧，打扫不干净。
从电梯到我的房间需要步行2分钟...
出口指示牌会让人迷路，跟着出口指示牌走，搭电梯下楼，才被工作人员告知是不能用的。
别购买这间酒店的自助早餐，那是另一间酒店的。
要走超级远，20多分钟才能到。
吃个早餐光走路快1小时。
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