Resorts World Genting - First World Hotel

Hotels
•
Resorts World Genting
5.7 (4140 reviews)
Resort World Genting, Genting Highland Resort , Genting Highlands , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Massage services
Karaoke
See all facilities

Review Highlights

Pros:
Good location
High-tech self check-in
Cons:
Long wait times
Poor cleanliness
Unhelpful staff

Categories

Cleanliness
4.66
Multiple reviews indicate rooms were dirty and poorly maintained.
Service
6.13
Consistent complaints about long wait times and staff unhelpfulness.
Location
9.67
Positive sentiment regarding the location being ideal for tourists.
Room Quality
5.12
Many reviews mention rooms being small and lacking basic amenities.
Amenities
5.65
Limited mentions of amenities, but some lack reported in reviews.
Value for Money
4.11
Numerous complaints indicate the stay does not justify the cost.
Food and Beverage
4.66
Complaints about meals and lack of service.
Overall Experience
5.63
General disappointment expressed, with a few positives in location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:13

Property Description

Spectacular Mountain Retreat
Unwind at Resorts World Genting - First World Hotel, perched atop the lush hills of Malaysia.

Modern Comforts
Enjoy well-equipped rooms with satellite TVs, international direct dial telephones, and a fan for the mountain breeze.

Versatile Event Spaces
Host grand events in the 2,500 seat banquet hall or utilize the conference rooms for business meetings.

Book now to experience the ultimate mountain getaway at First World Hotel!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Please note that early check-in before 15:00 is subject to availability and will incur a surcharge upon confirmation.
Rooms are assigned by an automated system based on room category. For special requests please note that a surcharge is applicable for each request at the express self-service kiosk at the property.
WiFi vouchers can be purchased from the information counter at the lobby.
Please note that the guest doing the check-in must be at least 18 years old. Guests are required to settle the full amount of their stay, 7 days before their arrival at the hotel to secure the booking.
Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
From the 1st January 2023, Please note :
All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
However, Hotel will still provide a quick daily trash removal service. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Effective 1st March 2022, a Sustainability Fee of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
Please take note that all receipt can be collected from the Front Office upon check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in some hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 3 per hour.

Location

Guest Reviews

5.7
Based on 4140 reviews
Cleanliness: 4.66
Service: 6.13
Location: 9.67
Room Quality: 5.12
Amenities: 5.65
Value for Money: 4.11
Food and Beverage: 4.66
Overall Experience: 5.63
M
mutahir • couple • pk
10
2026-05-09 • via Nuitee
L
Li • couple • my
6
2026-05-07 • via Nuitee
M
Muhammad • family_with_children • pk
6
Just room for Stay on Best Location of Genting Highland
Pros:

Excellent location for easy access to Genting Highlands’ main attractions.

Cons:

Extra check-in charges for a basic room with no AC or Wi‑Fi.

2026-05-06 • via Nuitee
P
Preechawuthidech • family_with_children • th
10
สะดวก ค้มค่า ราคาไม่แพง ทำเลดีมาก
Pros:

สิ่งอำนวยความสะดวกครบครัน ห้องพักสะอาด ฝักบัวน้ำไหลแรงดีมาก คุ้มค่าคุ้มราคา เช็คอินด้วยตัวเอง ง่าย สะดวก และรวดเร็ว

Cons:

-

2026-05-06 • via Nuitee
A
Adeline • couple • sg
8
Overall good and I book again.
Pros:

Clean, comfortable bed, separate toilet and showers makes it convenient for a small room.

Cons:

Provision of conditioning shampoo will be nice.

2026-05-06 • via Nuitee
S
subhaseni • solo_traveller • my
4
2026-05-05 • via Nuitee
S
Seng • family_with_children • sg
3
Pros:

Convenient

Cons:

No basic items like toothpaste booth brush
TV too.small
No cups ir boiling kettle.so
I am.ok with higher price say 70 or 80 sgd with better facilities and utendiks

2026-05-05 • via Nuitee
C
collin • solo_traveller • in
1
2026-05-05 • via Nuitee
N
Nwe • couple • sg
1
Cons:

Don’

2026-05-04 • via Nuitee
M
MAY LING • extended_group • my
8
2026-05-04 • via Nuitee
L
Les • extended_group • sg
1
Pros:

最基本的都没有

2026-05-03 • via Nuitee
M
MANIKANDAN • solo_traveller • sg
1
2026-05-03 • via Nuitee
K
Kogilan • couple • my
7
2026-05-03 • via Nuitee
G
Gunasekaran • family_with_children • sg
2
2026-05-02 • via Nuitee
W
WU • extended_group • tw
8
2026-05-02 • via Nuitee
R
Ramesh • family_with_children • sg
4
2026-05-01 • via Nuitee
C
Choon iye • solo_traveller • my
10
Pros:

Good

Cons:

Service too good

2026-04-30 • via Nuitee
H
Hasrul • couple • my
10
2026-04-29 • via Nuitee
C
Chan • solo_traveller • sg
5
Pros:

一搬吧了，没有热水器，没有水喝，要走去外面拿水很不方便。😔😔

Cons:

就是房间没有冰箱跟没有，煮热水的热水壶🥴🥴

2026-04-29 • via Nuitee
P
Pichet • extended_group • th
6
2026-04-29 • via Nuitee