Resorts World Genting - Genting Grand

Hotels
•
Resorts World Genting
8.1 (11 reviews)
Genting Highlands , Genting Highlands , my

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests appreciated the overall cleanliness of the hotel.
Service
8
Service was highlighted as a positive aspect by many guests.
Location
8
The convenient location near key attractions and public transport was well-received.
Room Quality
7.5
Rooms were praised for their comfort and quality, with minor maintenance issues mentioned by some guests.
Amenities
7.5
Amenities were satisfactory, though some guests desired additional services like spa facilities.
Value for Money
6.9
Opinions on value for money varied, with some guests finding the price slightly high for the offerings.
Food and Beverage
7.3
Food and beverage services received mixed feedback, with some guests wanting more variety.
Overall Experience
7.5
Most guests had a positive overall experience and would consider staying at the hotel again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-06 04:23

Property Description

Luxurious Accommodation

Experience modern and elegant rooms equipped with top-notch amenities for a comfortable stay at Genting Grand.

Exciting Facilities

Indulge in the casino, relish delectable meals at the in-house restaurant, and enjoy free Wi-Fi access throughout the hotel.

Convenient Location

Located in the heart of Genting Highlands, just a short stroll from the shopping district, Genting Grand is the perfect choice for a memorable getaway.

Experience luxury and convenience at Genting Grand - Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that guests checking in at the reception must be at least 18 years old.

Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

From 1st March 2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.

Please take note that all receipt can be collected from the Front Office upon check out!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 3 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 11 reviews
Cleanliness: 7.5
Service: 8
Location: 8
Room Quality: 7.5
Amenities: 7.5
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.5
Y
Yee Tat • family_with_children • sg
10
Will stay here again if I come Genting
Pros:

Room and services is great!

Cons:

The toilet sliding door is faulty.

2025-07-07 • via Nuitee
A
Avinash • young couple • in
10
Exceptional
2025-01-07 • via Nuitee
D
Diana • young couple • ph
9
Superb
2024-11-23 • via Nuitee
A
Afnan • family with young children • sa
7
Good
Pros:

Location

Cons:

No breakfast
Furniture needs renewal

2024-02-26 • via Nuitee
B
Beng • young couple • my
8
Very good
Pros:

Strategic hotel location and comfy room

Cons:

The location

2023-12-19 • via Nuitee
T
Tyrone • young couple • za
2
Very poor
2023-09-26 • via Nuitee
M
Mohammad • family with young children • kw
10
Very good hotel . Very nice and clean and comfortable.
Pros:

Rooms are big .

Cons:

It is not available breakfast restaurant and buffet and swimming pool in same hotel.

2023-08-25 • via Nuitee
S
Siewgie • young couple • my
8
Very good
Pros:

Every was quite good

Cons:

No menu to read for ordering breakfast
Housekeeping service was late, we went out in the morning & back in evening but room isn't clean up yet.

2023-08-08 • via Nuitee
K
Kian • young couple • my
8
Relaxing is good
Pros:

Good and too much

Cons:

Lobby too small

2023-05-03 • via Nuitee
C
Chee • family with young children • sg
9
Superb
2023-01-11 • via Nuitee
A
Ambale • family with young children • in
8
Very good
2023-01-02 • via Nuitee