Novotel Abu Dhabi Al Bustan

Hotels
•
Accor
7.9 (113 reviews)
Shk. Rashid Bin Saeed St / Rabdan St, Abu Dhabi, 0 , Abu Dhabi , AE
971-2-5016444

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Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
See all facilities

Review Highlights

Pros:
Convenient location (close to airport)
Good breakfast options
Comfortable rooms for many guests
Friendly/helpful reception mentioned
Perceived good value by several reviewers
Cons:
Slow/unresponsive front desk and poor customer service
Missing or unavailable room amenities (towels, coffee sachets, toothbrushes, slippers)
Odour and stains on carpets/sofas
Overpriced breakfast/restaurant for some guests
Occasional room maintenance issues (broken lamp, uncomfortable sleeper couch)

Categories

Cleanliness
7.2
Mixed comments: several guests noted stains on sofas/chairs and bad odour in corridors and carpets, though some described rooms as clean and comfortable.
Service
6
Multiple negative reports about slow check-in, unresponsive front desk, unfulfilled requests and generally poor customer service.
Location
10
Frequently praised for convenience and proximity to the airport; cited as a go-to hotel for visitors to Abu Dhabi.
Room Quality
7
Mixed: some guests found rooms comfortable, others reported uncomfortable sleeper couches, broken lamps and basic worn fixtures requiring revamp.
Amenities
6.5
Several guests reported missing or unavailable items (towels, coffee sachets, milk creamer, toothbrushes, slippers, insufficient drinking water) and issues with in-room supplies.
Value for Money
8.5
Generally seen as good value by multiple reviewers, though some found on-site restaurants and the breakfast buffet overpriced.
Food and Beverage
9
Breakfast and food options received strong positive mentions (liked breakfast choices), with suggestions for more vegetarian options and better temperature control.
Overall Experience
9
Overall stay impressions are largely positive (comfortable stays, repeat guests), but marred for some by service and cleanliness issues; balanced to reflect the target rating and mixed feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Relaxation and Recreation
Indulge in massages, body treatments, and facials at the spa, or unwind in the outdoor pool, spa tub, or sauna.

Culinary Delights
Savor international cuisine at Pepper Restaurant or enjoy snacks from the cafe. The bar/lounge and poolside bar offer refreshing drinks.

Convenience and Comfort
With complimentary Wi-Fi, a business center, and 24-hour room service, your stay at Novotel Abu Dhabi Al Bustan will be seamless.

Book now to experience luxury and convenience at Novotel Abu Dhabi Al Bustan, your oasis in Abu Dhabi.

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.9
Based on 113 reviews
Cleanliness: 7.2
Service: 6
Location: 10
Room Quality: 7
Amenities: 6.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
R
Rasoul
4
Pros:

No untensile was provided

2025-10-02 • via Nuitee
M
Mohsinkhan
4
Pros:

No comfort bed

2025-08-08 • via Nuitee
K
kumar • family
2
Pros:

Not a good option for families

2025-07-27 • via Nuitee
R
Ravi • family
2
Pros:

Nothing

2025-07-24 • via Nuitee
B
Brittney
2
Pros:

I usually stay here when I come to Abu Dhabi because I love Swiss Butter and the guy selling the fragrances is awesome. However, this was my last time patronizing this establishment.
Check in is slow. They have no urgency. When you call the front desk, it just rings. It takes you approximately five times trying. I had to call housekeeping to get in touch with a manager. They promosed someone would call me back in 5 minutes and they didn't. While trying to sleep, after my 2.5 hour drive, they were doing construction in the room beside me. Apparently, they didn't communicate with the font desk. I called several times and kept the phone ringing & when no one returned my call to address my concern, i walked to the front desk. By the time I got to the front desk, someone answered. They refused to transfer the call to a manager, promising someone would call back. I told her that I wasn't playing that game again and I was at the front desk. Suddenly, she was "apologetic". However, what made me angry is that NO CUSTOMERS were at the front desk, so they could've answered the phone. It shouldn't take me getting MAD, INCONVENIENED, and confronting the situation at the desk to get my concerns handled. Customer service sure has declined. If you can't handle customer service, find ANOTHER position. Between the carpet bug from one visit that I forgave and LACKLUSTER, NONCHALANT approach, you've lost a customer.

2025-07-10 • via Nuitee
M
M
10
Pros:

Fantastic

2025-07-07 • via Nuitee
S
Sanjay • partner
8
Pros:

The location is close to airport
There should be more vegetarian options for breakfast, and the staff should ensure it is warm

2025-06-27 • via Nuitee
K
Keltoum
6
Pros:

Overall it was good, but there are a lot of stains on the sofas and chairs.

2025-06-16 • via Nuitee
N
Najla
10
Pros:

.

2025-06-10 • via Nuitee
S
Sergio • family_with_children
10
Pros:

Excellent cost-effective option, delivering a lot more value per dollar invested.

2025-05-05 • via Nuitee
T
Tiffany • partner
4
Pros:

Property and room were decent. Breakfast buffet was extremely overpriced

2025-05-01 • via Nuitee
H
Hilary • family
10
Pros:

I really liked their breakfast options

2025-05-01 • via Nuitee
R
rachel et nicolas
10
Pros:

Good

2025-04-26 • via Nuitee
K
KUSHRAJ
2
Bad service
Pros:

Very pathetic service. Being three occupants requested for extra bath towel, even after calling four times it was not delivered. No coffee sachets and as per the house keeping its not available. Milk creamer too not available. Broken lamp , no enough drinking water in the rooms. No tooth brush or slippers available.

2025-04-12 • via Nuitee
L
LACHEEN TOURS
10
Pros:

Very good

2025-04-06 • via Nuitee
D
Dmitriy
10
Pros:

Very nice clean and comfortable hotel. Will stay here again

2025-04-01 • via Nuitee
M
MWK
6
Okay stay - bad odour in corridors
Pros:

Sleeper couch very uncomfortable, bad odour coming from carpets in room & corridors

2025-03-21 • via Nuitee
B
Brittney
8
Pros:

This is my go to hotel when I'm Abu Dhabi.

2025-03-09 • via Nuitee
A
Antoine
8
Pros:

I liked it was only for one night :)!

2025-03-08 • via Nuitee
B
Brittney
8
Pros:

I often choose this hotel for the convenience food options. The staff is always welcoming.

2025-03-02 • via Nuitee