Protea Hotel by Marriott Cape Town Durbanville

The staff at this property are phenomenal!!! They exhibit professionalism, they are knowledgeable, they are caring and empathetic all while treating you like family. I had an unfortunate situation where I had an accident in the parking lot. They did everything to assist me throughout the process. I thank God I stayed here especially being my 1st time in Capetown. Please give them all a raise!!!

Place not even 3 stars. It is run down and definitely not Marriott standard

Well that was my first stay there and I was pleasantoy surprised at rhe whole place and the experince overall.

Most certainku a consideration for either a business trip or a holiday.

The staff are nice but the room and hallway carpet are very dirty and smiley so much that I couldn’t sleep. The air conditioning is very old and so loud I could not sleep all night.

Good service,friendly staff, clean rooms

Perfect for an overnight stay.
Well located and super friendly staff.
General hallways and guest areas would benefit from a deep clean.

The room was comfortable & the lounge was separate, which is nice. It makes the place more spacious. The hotel needs some updating, & the bathroom needs a deep clean with bleach to eliminate some mould. When you close the bathroom window you could smell the stuffiness, which wasn't great. Other than that, a pretty comfortable stay.

Great stay for a group of us attending a nearby conference. Place was spacious, especially the loft apartments, service was friendly and breakfast great.

I feel the room size is great. The service at reception as perfect. In terms of the bathroom, it let the experience down. The room and bathroom size is good, but the size of the shower in comparison is disappointing. The shower head is sticking out far from the wall, and the 45 degree angle of the bathroom adds almost no design feature from the room but sadly makes that bathroom layout terrible. it was a challenge showering in such a small shower.

The channels on the TV was not calibrated, some channels didnt have sound.

I also feel the layout of the breakfast room was disjointed and the different offerings could have been grouped together better.

Overall I will stay there again, but feel more attention to detail will elevate the experience

Good value for money

Quiet, homely and beautiful hotel away from the hustles and bustles of the city. Staff are warm and caring. Rooms are the perfect size for a vacation.

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Everything was pleasant. Our book out time was 11am. We were down in the restaurant for breakfast when a housekeeper entered our room while we were downstairs for breakfast. All our belongings were still inside. Unfortunately someone helped themselves to the Lindt chocolates that my kids bought for my husband. The new stack of linen were left on the counter. I was with the understanding that the cleaning will happen after 11am, once we book out.

Also the couch had a sweaty odour. We did not use the safe but the door could not close.

Kindly keep in mind when the next people make a booking.

Clean and great service.

The AC did not work. We booked a double room with a king size bed and was made to climb 5 sets of stairs to stay in an apartment with no cooling.

Good stay. The hotel room (loft apartment) was comfortable, well located and well equipped. A few criticisms:
Breakfast was a little repetitive/bland
Was charged extra for certain utensils, but they were a random selection and a waste of money
The swimming pool was green. Instead of cleaning it, the cover was just put on it.

The check-in took some time, however the hotel was busy. Breakfast was not too bad. Would have liked a wider selection of pastries or croissants. The toaster also needed a bit of an upgrade.

Bed and linen was comfortable and our room was clean.

All excellent, no problems.

We could not go as was denied boarding the aircraft. We tried to cancel booking and couldn’t. Never got to Cape Town.