Delta Hotels by Marriott Milwaukee Northwest

Shower had cracked grout, moldy sealant and the soap dispenser fell off the wall and on to my toe on night one. The fridge took 48hours to chill a single water bottle. Lobby felt cleans, but elevator corridor smelled like cigarettes. Staff gave me the wrong information about breakfast, causing me to miss the breakfast that I paid for. Currently fighting with the management team just to get the money back for the unused service. Good at the Waterline was good, bartender/ waiter was friendly. Night audit that checked me in acted like he’d rather be anywhere else. Some of the most lackluster hospitality service I’ve ever received. I checked out and left early.

The scent of the hotel is terrible. They use the most awful air fresheners. The beds are comfy, but the rest of the room is dirty and dated including the shower. The AC is loud !

Nice place with attentive & pleasant staff!

I paid for a king size bed and walked into a room with 2 queen beds. The bathroom was all dirty. And at 9:30 the house keeper walks in because she thought we left. Very disappointed

Place was nice!!! Staff was awesome, will definitely be our go to everytime were in area!!!

Upon arrival (After booking our room over a week ago), I was told they didnt have our room available anymore, and that they only had a room available but the A/C was broke. I figured it would be okay, for it was a cooler night and we would just open the windows. Well after getting to our room and it being about 85 degrees in there, we noticed the windows cant be opened in the room. Lucky for us we carry a portable fan in the vehicle. Well that only works if the outlets worked. So, no fan either... So, we decided we would make a couple drinks and head down to the pool. That didnt go as planned either for the ice machine was out of service also. So, we said forget the drinks for it was already 10pm (we just arrived after a Brewer Game) and went to the pool anyways. Once we got into the pool area there was only 1 pool towel available, but the towel hamper was over flowing like nobody checked it all day. So, we just decided to head to bed for the night and try to deal with the heat in the room. I dont normally ever write any bad reviews on a place, but when you spend over 200 dollars on a place, and were only there from 10pm to 8am and have that many issues at once. Its a tough pill to swallow.... The only positives I can say, is that the rest of the hotel did look pretty nice from a quick glance, and the front desk worker was very nice and apologetic of the room situation.

Nice place will stay again if in area

Clean & Comfortable

All good

People were great. A little understaffed. A complementary breakfast would be nice. They only had coffee and a few pastries available for sale.

Our booking and check-in was outstanding. The front desk check-in was extremely friendly and fast. It was very late at night when we checked in and we were very tired after a long day. Upon arriving in our room there were 5-6 of these bugs in the bathroom and our room. The shower floor had not been properly cleaned as well as there was soap and shampoo on the floor from a previous person’s stay. The bed was comfortable and room was nice. We were too tired to call the front desk to change rooms. It was disappointing as a Marriott property to have these odd looking bugs all over the room.

Extremely polite and helpful person at the registration desk. The restaurant staff on site did not show up so the girl in the coffee shop was on her own on a Sunday morning. It would’ve been nice to have breakfast included, like most hotels.

The blinds/ curtains let so much light in, to where we couldn't sleep past 630am, which made for the next day long because we hadn't gotten back to our room until 3am

The refrigerator was broken. We were told maintenance would take a look, but no one did.

Friendly and safe.

This is a really clean and well appointed hotel. I was here on business so didn’t explore the area. It’s right off the highway so very convenient but not the nicest setting for hotel views. Very quiet though with big gym and pool. Would definitely recommend if in the area!

Staff was friendly and room was clean.

Just not pleased with the customer service

I didn’t have any issues with my stay at the hotel. My only concern was that I was not aware of the $50 incidental fee. The staff advised that it’s on their website. Since I booked thru a third party I may not have been advised of it. It is not on the website anywhere about the $50 charge. It’s posted up at the front desk when you check in. I just think it would have been great to know about any additional charges up front.

Will not return. Said free breakfast but that was only for one person, WiFi kept cutting out, nearest microwave was in the main lobby, shower was awful with no water pressure and ac unit was so so loud.