Banyan Tree Macau

1) very enjoyable stay.
2) top notch service and friendly staff.
3) lovely ambience
4) special mention to housekeeping team, Jay, Mila and Robert.

The water activities on site and the tranquility of the hotel ambience.

Extremely tranquil 2 nights. The scent in the hallways, the room service, the customer services, and the water park resort was top tier. But if you’re looking for a full buffet breakfast, this might not be for you. When we got to saffron, we had to wait for quite a long time and they did not handle it well. Then we found out that they only had a half buffet ( bread, yogurt, drinks, and fruit ONLY) , and the other half- you would order from a menu ( eggs, ham, bacon and hot dishes). We did not know of this, and since we like full buffets we cancelled the payment. The staff should’ve told us on the phone it was a semi buffet. Other than that, the service and environment was top tier. Easy access to the mall, eateries and entertainment. The shows at MG are also very nice- not a walkable distance, but it’s easy to catch a taxi near here.

The housekeeping tram is very nice, specially
Sheen, domari, Raymundo
I'm sure we will back again. Thank you to the supervisor Robert he's very polite nice person.. thank you banyan tree Macau . Very nice place and service . Thanks a lot again.see you

From the moment we arrived at the Banyan Tree, we were immersed in a welcoming atmosphere that transported us straight to the heart of Thailand. While the initial burst of energy and cultural immersion was exhilarating, it was the gradual unfolding of tranquillity that made our stay truly unforgettable.
Our suite featured an elegantly extended wading pool overlooking the canal, which our baby loved to play in, creating a peaceful retreat that felt worlds away from the bustling casinos. The deep wooden bathtub added a luxurious touch, providing a sense of serene abandonment during use. We were delighted by the thoughtful extras provided for our 10-month-old, including a tent, crib, teddy bear, and numerous other little touches. Extra kudos to the hotel for their luxurious toiletries—some of which we couldn't resist taking back with us.
The butlers, all of whom were fluent in English, Cantonese, and Mandarin and very well trained, ensured that everything went smoothly. The hotel’s thoughtful design and meticulous attention to detail in every corner ensured that each moment felt like a soothing escape. The expansive spa offered a state of deep relaxation, allowing us to fully unwind and savour the peaceful surroundings.
The dining options were excellent, and I managed to get my laps in at their indoor pool. The gym had a good array of machines, and although I typically prefer free weights, the relaxation-focused nature of our holiday made me appreciate the options available.
Overall, the Banyan Tree Macau provided the perfect sanctuary to recharge and embrace the serene moments that we all cherished.

Banyan Tree Macau offers an exceptional luxury experience with spacious, elegantly designed rooms and world-class amenities. The hotel features a stunning spa, a range of fine dining options, and a beautiful outdoor pool with breathtaking views. The service is impeccable, with staff going above and beyond to ensure a memorable stay. Whether you're visiting for relaxation or a special occasion, Banyan Tree Macau provides the perfect escape with its tranquil atmosphere and top-tier facilities. Highly recommended for anyone seeking a lavish getaway in Macau.

Hotel is good.

Everything is perfect & everybody is kind.

Bed is clean, the food is delicious.

They made us a birthday decoration.

They also gave me a souvenir.

Thank you Serena, Allan, Anderw & Mel.

I never forget your kind service & memory in Banyantree.

We really love the ambiance the way the staff accomodated us, very welcoming, and they always attend to our needs., especially Sherwan, Plaza, Warren,Pj and Junnel. Me and my family would really love to be back here, soon super worth it, Thankyou Banyan

We had a reunion with friends who live in Macao and some who moved to other countries. We had a couple of cabanas and had the whole day at the different pools. It was an absolutely beautiful day and Mr. Earth and the team made it a super wonderful day. We are definitely coming back. Thank you Banyan Tree Macao

Lovely facility

Probably one of our favorite family hotels ever. Exceptional service from our room staff, Andrew, Sydney, Mel and Erick + front desk manager Miguel. They went above and beyond to make sure our stay was comfortable with our two kids. The children’s tent and toys was a great surprise and the quality of the room and bed was superb. We only wish the outdoor pool was open during our stay but was told it was under renovation. Will definitely recommend Banyan tree to our friends and family and can’t wait to come back. Thank you for the wonderful stay!

Superb experience there. Friendly staffs with excellent service from Front Desk to Concierge to Housekeeping. Kids were so happy having fun in the wooden bathtub and they love the kids amenities so much, especially soft toys. Love the toiletries given, even with detergent for clothes. This is something that i usually couldn't get from hotels. Strongly recommended for family with kids. Worth every penny.

Service was great. Nice hotel. Highly recommend

Rooms and pool was beautiful, staff were very sincere

Fantastic room. My little boy loved the pool especially

Booked a Cotai Pool Suite King to surprise my mum for her birthday and ended up not only she is surprised but I am surprised also.

I only asked the hotel staff to arrange her a birthday cake but never thought that they surprised my mum with beautiful birthday decorations. Apart from it, their front desk staff Serena was nice enough to show us the room and different features of the room as well as taking a photo of us and print it out for us.

Moreover, they ever welcomed us back after we finished our dinner. I also found out that the housekeeping team made my mum a towel birthday cake.

In conclusion, every single staff we met at the hotel was very nice and friendly. The room was beautiful, clean and spacious. However, I thought that the breakfast at Saffron should be improved in terms of taste and variety. I still highly recommend this hotel and we will come back more often though.

good service and facilities.

Its a proper 5 star hotel. Everything was great. They even order you a taxi (if you've been to Macau before you know how amazing this is). In room dining, awesome facilities and they went above and beyond. I'm hard to impress - but on this occasion I was very impressed. Staff were attentive and it was what it should be for the steep price. Only problem was a lack of a hotel bar - but we had a massive room with room service, so it wasn't an issue. The relaxation tub was awesome too.