Hayesthorpe Hotel

Where must I start, that's right, the prejudice against my dog, Princess Kitty Cat II of the Great Town of Stratford, they refused her entry, I am unsure why, but because of this, she spun around on the floor, all four legs raving around with her tail breaking everything in sight, and the screams which left her snout were hellish. I have never seen my dog Princess Kitty Cat II of the Great Town of Eastbourne, in such distress. After this meltdown we were both finally permitted entry to this pongy place. The shower was leaking gravy (or so I hope it was), the toilet was green from the mould of cheese. My bed, a double, was stained with, for what I can only guess, butter and strawberry jam, placed on a cracker. I am unsure of how this was here but it was. The TV was only showing Riverdale, S3, Ep16 which was the only good thing about this place, as my dog, Princess Kitty Cat II of the Great Town of Paris, loves this. The room was a state, the carpet was made out of cabbage, the window was just a melted sheet of rubber bands, and the bed frame was so weak, it was made out of a Mach 2 Helicopter from the Royal Navy. The water did not work in the sink, which upset my dog, Princess Kitty Cat II of the Great Town of Sittingbourne, as this meant she could not drink from it, as she likes to where ever she goes. The soap left in the bathroom was made of Nutella, I am allergic to rice, this was a massive risk to my, and my dog's, Princess Kitty Cat II of the Great Town of Carlise, health.

Overall this place was a mess, I will never being staying in this place again!

Only stayed for one night - The hotel was very shabby but bedding was crisp and clean and bathroom was clean. Location of the hotel was not ideal due to passing traffic. Noisy music being played until quite late and noise during the night due to families leaving in taxis. Probably a stop-off point for the airport. Wrecked car in the car park was off putting. Overpriced for the standard of the hotel.

OK for the one night stopover when visiting a friend. Adequate, I've paid less and had better but the price seems to be the going rate for the area.

The hotel standard i OK, the service is friendly, the hotel is located close to shops and restaurants. This hotel is fine for someone that just wants a nice quit place to stay in the Croydon area.

I had the room at the front, ground floor and next to reception. Until 1am Was constantly woken up by people walking out the front to smoke and hearing them talking outside the window. Also had to listen to reception phone ringing which kept waking me up.

Staff were friendly but room location and noise let them down.

I stayed at the Hayesthorpe hotel for 7 days. First negative I saw was no lift. I understand it's a small old building so it's not possible to get one but going to the top floor with heavy bags is a struggle.

Staff were very friendly. Was able to stand and talk to one of the receptionist for nearly an hour one day. All receptionists I met greeted me on my entrance and exit each day.

Room was very small and the floor creaked every step. Wasn't able to walk around without making loud noises. Same goes for my neighbours. Positive was that it was very clean. Maids came in every day to make the bed and change the bins.

Bathroom was quite small but clean. Water pressure was terrible and in the 7 days I was there I got hot water once. The other times it was just lukewarm.

Beds were comfortable, tv had all the freeview channels, there was a bedside table, a desk with a chair, a chest of drawers and a wardrobe with enough room for my luggage.

The worst part of my stay was the location. It's in the middle of nowhere. You have to walk for nearly 10 minutes up a steep hill from the main road to get to the hotel. Once on the main road there are a number of good cafes that offer good meals for cheap but that's all that's close. It's a long walk or a short bus ride to Croydon town centre.

A very small single room, clean with all the necessary accessories, tv, kettle, shower, wifi. Small probs like the two pin in the bathroom was broken, the Wifi had limited capacity it said and I could never get connected. Resonable value for money.

Upon arrival it seemed a nice place, until I entered. The hallways were filled with rubbish and smelt. Arriving in the room i was utterly Shocked the carpet was that filthy I refused to take my shoes off. I pulled back the sheets on the bed and they were filthy. The pillows were solid and the quilt smelt. The bathroom had clearly not been cleaned since the last people who stayed there was excrement on the wall and the water was brown in the toilet. The next morning I asked for a cuppa and got told I was only allowed to drink in the bedroom. I decided enough was enough and left and had breakfast in the local cafe. Might as well of slept in the car.

Would not take my booking as I didn't have a Company Credit Card. They don't take personal credit cards apparently - not that I could understand the girl on the other end of the phone call as her English was so poor.

I am writing this review on behalf of the company I work for as we have to book rooms for engineers that travel around the UK. Upon arriving at this hotel the engineer found that the room was a complete mess. There was rubbish on the floor next to the bed, the sheets were dirty and even ripped and the shower room was disgusting. Our engineer went to complain to the reception desk who offered to show him another room but this was just as bad. In the end, he had to leave late in the evening and find somewhere else to stay - that is how bad it is.

After learning about this we then contacted the hotel the following day to get a refund as it was not down to us that he could no stay there and the hotel simply chose to ignore any emails and simply 'take a message' on the phone to get back to us. Eventually they admitted that our engineer had been there, but did not admit that he had been shown another room or complained. They then said that our claims about the room were blatant lies and so we said that we had photographic evidence. They persisted that others do not complain and if the rooms were as we had described that they would surely not be in business. I directed them to this website to show them how many other people have been offended by their hotel and even had more photos of the state of the accommodation.

That was the last we heard from the Hayesthorpe Hotel and they have never refunded us the £88 they took for an unlivable room. DISGUSTING ROOM, SERVICE and UNPROFESSIONAL business. Avoid like the plague! Please may their prediction of 'being out of business' come true.

was at best poor walked in walked out the smell, the mould, the living carpet. would never tell people i disliked to stop here

Loely leafy suberb location. Near a nice gold course with expensive hotel so very conveniet if you dont fancy paying £140 a night at the gold hotel for a room after a wedding. It was £55 for a double room without breakfast. Very clean and comfy.

very bad place to stay poor room quality hard bed's and pillow's
room's were smelly, corridor to the room's stank of mold.

Terrible, smelly, dirty curtains, soggy smelly bed
My room is 3mx1.5m for £70

That's a joke

Avoid it like the plague

I suppose £79 for a family room in Croydon (without breakfast though) isn't too bad but the place is falling apart. The wallpaper is all but falling off the walls and there are holes in the walls in a few spots!
The shower was lukewarm at best (luckily it was a very hot day) and no hot water at all on the night. Strip light above the wash basin did not work and teh whole place was just grubby. On the plus side the sheets were clean and beds reasonably comfortable, although they were 3 singles as opposed to a double and a single - not good for a bit of hanky panky!
Would I stay here again? In an emergency maybe and no doubt there are worse places in Croydon but probably a lot better. Paid less for Travelodge but this was a late booking andthe cheapest I could get. Rating 3/10

Look out for the very unreasonable booking cancellation policy. I have never booked anywhere that expected 7 days notice to cancel before. The reception was scruffy but the staff were friendly enough I suppose. I stayed here on the second hottest day of the year, yet when I arrived the windows were closed and the radiators were on full. The room was scruffy and very dated. The bathroom must be 25 years old. The really shocking thing about the hotel is the price. They are charging high quality international chain prices for low end boarding house experience.

The check-in was very easy handled. The man was very friendly and helpfully.
He helped us to get the right tickets for the underground.

The rooms does not look liked these on the website of the hotel.
They werer used and relativly clean.
The surfaces you can reach are fettled but the surface of the armoire wasn´t.
The bathroom was very small but not that dirty some other discribed.
Only the floor was an old wodden floor wich was creaking loudly.

Because of the non-included breakfast we have lunch in the single restaurants near to the hotel. They were cheap and made very great english breakfast.
Very nice were the boxes with tea and a water boiler in the room.
It´s also a big adventage that they hafe included wifi.

The centre of London is far away.
You have to go by bus to West or East Croydon and change in the National Rail.
All in all it took 45 minutes to arrive Victoria Station.
It´s not that problematic because the trains leave the single stations very often but we stayed only for 4 days in London so it was annoying to spend so much time by arriving the city.

I don´t know if i would book this hotel a second time but i won´t talk so out of booking it.

Avoid this Hotel. Im a business traveller and stay in a different hotel every night. I booked this hotel at the last minute and late in the day. First immpressions looked promising when i checked in, i was given a key and they took payment on arrival. I was in Room 8 which is a twin room on the second floor. i had been in the room about an hour working on my laptop and when i finished i decided to take a shower and venture out for somthing to eat. I opened the bathrrom door and was shocked to see black mould over the walls. i then opened the shower door and found that the cubicle looked like it hadnt been cleaned for months.

it is dirty, very unwelcoming, I wore all my clothes getting into bed, just in case I would of been bit!!!!!!! I would Never stay ther again, EVER

This hotel pulled a nasty trick or two. First, my booking for a ground or first floor double room, with disabled parking, was accepted in February for July. On arrival told only room was on second floor but "just by chance" they had a family room on the ground floor at only £10 a night surcharge. With time a problem I accepted - it was a large and comfortable room and not too pricey for the area. No disabled parking, I asked for a space to be reserved and there were mutterings about a fee of £5.00 a night but when it was obvious I knew the ropes they agreed to do it free as specified in my booking. Then told credit card machine out-of-order, cash only. I said I had not got cash but would pay on leaving. On leaving asked for bill, none forthcoming. I insisted on invoice showing VAT and the surcharge over the agreed price before handing over cash (this is the law in England, by the way). It took a 20 minute wait and in fact I left the hotel to collect other passengers and returned and hour later before I got the bill which, surprise surprise! was for originally agreed amount!
We saw other foreign visitors handing over cash and not getting a receipt because they didn't know to ask for one. On checking later find that this is not the only time their credit card machine won't work. Coincidence or what? and why no standard VAT receipt?
Good points: Room was a decent size, plenty of storage space, table and comfortable chairs. Decent size bathroom with full-size bath. Carpet had ingrained dirt but otherwise spotlessly clean and cleaned each day. And real milk, not that dammed 'long-life' stuff.
Bad points: No fire notice - illegal. Not really a worry as room was on ground floor and windows opened from inside, but notice should be provided. Weird television, an ancient set with TWO digiboxes on top! To get programmes one had to go through quite a sequence of button-pushing in exactly the right order. Behind the chest on which the television a stood a tangle of wires pushing the chest out at least a foot from the wall. To use the hairdryer we had to remove the dressing table mirror behind which was the only other socket, also used for the kettle! There was only one bedside light and cabinet for the one double and one single bed. Only one pillow per person and one large and one small towel for two people. No spare blankets. No extractor fan in bathroom. Only 6 bulbs of 9 in chandelier.
There was a crack in the washbasin overflow and the striplight above the washbasin did not work in spite of the two grubby bits of string tied to it.