Petit Palace Santa Bárbara

Hotels
•
Petit Palace Hoteles
9 (4461 reviews)
Plaza Santa Barbara, 10 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Exceptional breakfast
Cons:
Hostile service experience
Cleanliness issues

Categories

Cleanliness
8.75
Some complaints about unclean features like mold in the bathroom.
Service
8.75
Mixed experiences with staff; one mentioned hostile behavior.
Location
9.75
Consistently praised as 'excellent' and very convenient.
Room Quality
8.25
Mention of small rooms and old decorations.
Amenities
8.75
Basic amenities noted; some reviews not focusing on this aspect.
Value for Money
8.75
Good value for breakfast and location but some concerns regarding food quality.
Food and Beverage
9.75
Breakfast is highly praised and considered exceptional.
Overall Experience
9.25
Overall satisfaction is positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:42

Property Description

Stylish Accommodation with Modern Amenities
Petit Palace Santa Barbara, just steps away from Alonso Martínez Metro Station, offers chic rooms and apartments with free WiFi. The contemporary design and flat-screen TVs create a comfortable stay.

Delicious Dining Options and Relaxing Atmosphere
Indulge in a buffet breakfast and unwind at the evening bar on the patio. The restaurant, The Place to Be, serves up a fusion of international and modern dishes. Enjoy the terrace lounge and a variety of cocktails.

Convenient Location and Exceptional Services
Situated in Chamberí, a short walk from Gran Vía and Chueca, this hotel provides easy access to city attractions. With electric scooter rentals, proximity to Santiago Bernabeu Stadium, and free bicycle usage, your stay will be both convenient and enjoyable.

Book now to experience the perfect blend of style and comfort at Petit Palace Santa Barbara!

Important information:

- Please note that the nearest car park is 1640 feet away. Guests receive discounts on stays of over 24 hours.
- Depending on the season, air conditioning or heating is provided.
- The pet supplement is EUR 25 per pet per stay.
- Reservations of more than 5 rooms may be subject to special conditions and additional supplements.
- Reservations of more than 10 nights may be subject to special conditions and additional supplements.
- Please note that all special requests are subject to availability and may incur additional charges.
- The property will send guests instructions on how to check in online 7 days prior to arrival.
- If you wish to use the airport shuttle service, please contact the hotel prior to arrival. This service is subject to a surcharge.
- Smoking, consumption of illegal substances and stag/hen parties, parties or similar events are not permitted in this accommodations. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 4461 reviews
Cleanliness: 8.75
Service: 8.75
Location: 9.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 9.75
Overall Experience: 9.25
M
Macarena • extended_group • cl
9
Pros:

El desayuno

2026-06-06 • via Nuitee
O
Oscar • solo_traveller • cl
10
Pros:

Excelentes desayunos, habitación confortable, buenos servicios de llamado de taxi. Custodia de maletas y cercanía al centro

2026-06-06 • via Nuitee
M
Mansour • solo_traveller • nl
9
2026-06-05 • via Nuitee
R
RAQUEL • solo_traveller • es
10
Pros:

El desayuno y el patio interior es súper acogedor y refrescante

Cons:

El suelo de la habitación deberían arreglarlo para que no haga ruido

2026-06-05 • via Nuitee
L
Luna Ríos • solo_traveller • mx
8
Pros:

El personal tal servicial, el desayuno y la ubicación.

Cons:

En fin de semana hay eventos desde muy temprano y fura hasta 10:30, entonces tiende a escucharse mucho el ruido.

2026-06-04 • via Nuitee
R
Rosa • couple • es
2
2026-06-04 • via Nuitee
A
Anita • couple • at
9
Pros:

Sehr gute Lage zu Fuß viele Sehenswürdigkeiten erreichbar, Frühstück reichlich und sehr große Auswahl, das Personal war super freundlich und die Zimmer groß und sauber

2026-06-03 • via Nuitee
T
T. L. • couple • de
8
2026-06-02 • via Nuitee
T
TAN • family_with_children • tr
6
Pros:

konum iyi kahvaltı iyi

Cons:

temizlik personeli çok kötüydü,atak havlularını yüz avlusu olarak koymuştu. lobideki bayan personel oldukça asık suratlı ve saygısızdı.

2026-06-02 • via Nuitee
K
KEREM • family_with_children • tr
6
2026-06-02 • via Nuitee
G
grespi • solo_traveller • it
9
Pros:

Struttura pulita, personale disponibile, ottima colazione anche per celiaci, varia e abbondante

2026-06-02 • via Nuitee
H
Hugh • couple • gb
6
Pros:

Location and staff

Cons:

Too expensive for what it offers and is

2026-06-01 • via Nuitee
V
Victoria Analia • family_with_children • ar
10
2026-06-01 • via Nuitee
H
hbasoglu • family_with_children • tr
9
2026-06-01 • via Nuitee
A
Armin • couple • at
9
2026-06-01 • via Nuitee
E
elba maria • extended_group • ar
10
Muy lindo lo recomiendo , muy buena atención
Pros:

Era un edificio antiguo pero reciclado muy lindo y cómodo

2026-05-31 • via Nuitee
A
André • couple • fr
6
hôtal "branché" agréable mais limite en personnel d'accueil
Pros:

Emplacement ++ et finalement peu bruyant
Chambre de luxe = grande chambre avec vue sur la place
Douche très bien
Super petit dejeuner avec personnel charmant

Cons:

Check in assez long ( il n'y avait qu'une personne avant nous pourtant) mais une seule personne à l'accueil. Anoter que le check in online ne fonctionnait pas via Booking
Canapé lit ouvert à notre arrivée ( inutile). On demande de le fermer . "Ce n'est pas possible car il n'ya personne pour le housekeeping" ( vendredi 18h!)"il faut attendre demain". Accueil en fait faussement aimable: Nous l'avons fermé nous-même
De plus il faut tout demander ( chaussons, peignoirs, kleenex) et on nous sert le discours sur l'écologie à ce sujet
Meubles sans style et assez bas de gamme.
Toilettes dans la salle de bains avec chasse d'eau anémique

2026-05-31 • via Nuitee
N
Nicole • couple • fi
7
2026-05-31 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

The breakfast was amazing! The best we have had at a hotel. The location was excellent, not too busy but only a walk away from all the good spots.

Cons:

The room was OK, but up in the roof with bits of wear and tear. (beds comfortable though).

2026-05-31 • via Nuitee
A
Alla • couple • es
9
2026-05-31 • via Nuitee