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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Baby safety gates
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Coffee Shop on site
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Guest room sealed after cleaning
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Screens / Barriers between staff and guests for safety
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Security alarm
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Key card access
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Boutique Hotel near Retiro Park
Chic Rooms with Modern Amenities
Indulge in the stylishly decorated rooms at Petit Palace Savoy Alfonso XII, equipped with all the modern comforts you need for a relaxing stay, from a flat-screen TV to a laptop safe and minibar. The elegant brown and white decor creates a soothing ambiance, while the well-appointed bathroom with quality amenities ensures a comfortable experience.
Convenient Services and Facilities
Start your day with a delicious breakfast buffet in the cozy breakfast room before exploring the vibrant city of Madrid. Take advantage of the 24-hour reception and tour desk for all your needs, and don't forget to borrow a free bicycle to roam around the city. With nearby parking available for your convenience, visiting iconic attractions like the Prado and Reina Sofia Museums becomes a breeze.
Book now and experience luxury in the heart of Madrid at Petit Palace Savoy Alfonso XII.
• Depending on the season, air conditioning or heating is provided.
• The pet fee is EUR 25 per pet per stay.
• Reservations of more than 5 rooms may be subject to special conditions and additional supplements.
• Reservations of more than 10 nights may be subject to special conditions and additional supplements.
• Please note that all special requests are subject to availability and may incur additional charges.
• The property will send guests online check-in instructions 7 days before arrival.
• If you wish to use the airport shuttle, you must contact the hotel before arrival. This service carries a supplement.
• Smoking, consuming illegal substances or holding bachelor/ette parties, parties or similar events is not permitted in this accommodations. Failure to comply with this rule will entail penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Las camas comodidimas y muy limpio.
Todo ok
La ubicación y la atención del equipo en recepción
El mobiliario, deteriorado, pintura levantada en muchos puntos de la habitación. La cama muy mala.
La ubicación es top, el hotel es muy bonito también. El staff fue muy simpatico. El interiorismo un poco raro teniendo en cuenta la estética general del hotel, pero todo limpio y bien igualmente.
Hotel was close to everything.
Shower had hand held nozzle. Prefer overhead nozzle, so I can have fast shower. The handheld and rain shower head is hard for washing hair.
I chose this hotel carefully being a 50+ woman travelling alone. I did not want anything noisy or busy right in the Grand Via.
Hotel location was perfect for me - across from the park, handy to the Prado, few minutes walk to many restaurants etc.
The room was spacious with small fridge and kettle. There was a tiny balcony with opening doors for fresh air. The decor was a bit sparse but then that's the trend in some hotels. The shower floor was extremely slippery and I had to put the bath mat in the shower to stand on.
Breakfast was impressive (probably the best buffet I had on my trip) and the staff friendly. Desk staff were helpful as well.
There was no card swipe thing to access hotel floors so anybody could have walked in and walked around the corridors by the rooms. Unless they have security watching CCTV all the time?
Madrid is expensive and I got a good deal through the Tripster Club. I did enjoy staying here but I would chose somewhere else next time.
Good location
Localização e café da manhã excelentes.
Quarta não estava pronto no momento que chegamos ao hotel.
Great location if you wanted to visit art galleries. A bit further away from the city.
Some of the paintwork was in poor condition. An unpleasant smell from the bathroom , only helped by leaving the windows open- not good in January
Fabuloso, ya es la 2a vez que me hospedo en compañía de mi familia en este hotel en Madrid, es increíble, me encanta todo, ubicación, habitaciones, desayuno, personal, es maravilloso!
Excelente desayuno
There is something very shady going on at this hotel. I booked a refundable room for August 2026 and I recently contacted them when I realized that we would have to cancel our trip. They stated that I actually booked a non-refundable rate and would not refund me. They could not produce any evidence showing I booked the non-refundable rate. Their website gives scant information about the cancellation terms and conditions, and there was only one sentence about it in the confirmation email I received. No where in the confirmation email does it explicitly state that the reservation is the non-refundable rate. The manager states that they have no power to cancel the booking. I can only conclude that they are trying to scam us at this point. Don’t take the chance with them.
La proximité avec les musées et l'accueil
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