Hotel Massena

Hotels
8.3 (1506 reviews)
16 Rue Tronchet , Paris , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Expensive breakfast
Service complaints

Categories

Cleanliness
7.69
Some guests reported issues with room cleanliness.
Service
8.66
Most reviews mentioned friendly and helpful staff, though some had complaints.
Location
9.2
Frequently praised for its excellent location near key attractions.
Room Quality
8.15
Generally comfortable, but some noted small room sizes.
Amenities
8.18
Basic amenities met expectations, although some found breakfast options expensive.
Value for Money
8.14
Value perceived as okay, considering the location, but some mentioned higher prices not justified.
Food and Beverage
7.69
Breakfast perceived as expensive with limited options.
Overall Experience
8.66
Most guests enjoyed their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:07

Property Description

Central Location in Madeleine District
Hotel Massena, just a short stroll from Opéra Garnier, is situated in the trendy Madeleine district. Perfect for exploring the city, this contemporary hotel offers free Wi-Fi and stylish rooms adorned with the hotel's signature colors.

Charming Accommodations
Each room at Massena is uniquely decorated and features modern amenities such as a TV with satellite channels, air conditioning, and a minibar. Some rooms even boast original wooden beams, adding a touch of character to your stay.

Convenient Facilities
Start your day in the pink and grey breakfast room with a delicious continental buffet. Take advantage of the 24-hour reception and internet terminal in the cozy lounge. With Galeries Lafayette and Printemps nearby, Hotel Massena is the ideal choice for your Parisian getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CDG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 1506 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
N
Noga • solo_traveller • il
9
2026-07-11 • via Nuitee
P
Philippe • family_with_children • ch
9
2026-07-11 • via Nuitee
E
Enrique • couple • co
2
Pros:

Location

Cons:

Needs to change the carpet

2026-07-10 • via Nuitee
D
David • couple • fr
4
2026-07-10 • via Nuitee
M
Malaika • solo_traveller • ch
5
Pros:

L’emplacement est idéal

Cons:

L’attitude des réceptionnistes est déplorable. À l’arrivée nous nous sommes rendu compte que nous nous étions trompés dans la réservation et qu’une chambre single (bien qu’ayant un lit double) ne pouvait contenir qu’une seule personne. L’une d’entre nous a donc dû passer ses nuits ailleurs et bien que nous l’ayons expliqué aux réceptionnistes, nous avons été traqué durant tout notre séjour. En plus des remarques désobligeantes, les clés de la chambre devaient rester sous la possession des employés de l’hôtel dès que nous avons quittions l’établissement, ce qui a quelques peu perturbé notre intimité et sécurité.

2026-07-10 • via Nuitee
M
Mohamed Elgizawy • solo_traveller • eg
10
Pros:

Location

Cons:

Nothing

2026-07-07 • via Nuitee
B
beyza • family_with_children • tr
1
2026-07-07 • via Nuitee
Y
Yulia • solo_traveller • hu
10
2026-07-06 • via Nuitee
P
PaFK • couple • ch
8
2026-07-05 • via Nuitee
S
Saule • extended_group • kz
8
2026-06-30 • via Nuitee
özge • family_with_children • tr
3
Cons:

The hotel has no advantage other than its location. It is definitely not worth the price. The cleanliness is not good, and the hotel is old. I absolutely do not recommend it.

2026-06-27 • via Nuitee
M
MONICA NOEMI • extended_group • mx
10
UBICACIÓN EXCELENTE
Pros:

La ubicación es excelente, el personal fue amable durante nuestra estancia.

2026-06-25 • via Nuitee
B
Bakayoko • couple • ci
1
Médiocre
Pros:

Rien

Cons:

La propreté et l’accueil n’était pas au rendez-vous. Il n’y a pas d’ascenseur pour accéder aux chambres du 6 eme étage il faudra donc le faire par les escaliers

2026-06-25 • via Nuitee
M
Miro • couple • fi
10
Pros:

Majoitus ihan hyvällä sijainnilla hintaan nähden ja metroasema 50metrin päässä hotellista. Huone oli siisti ja huoneessamme oli kylpyamme

2026-06-23 • via Nuitee
D
Daniela • solo_traveller • bg
8
Hotel with excellent location for sightseeings and Opera Garnier visits.
Pros:

Close to Opera Garnier

Cons:

The noisy cleaning ladies early in the morning.

2026-06-22 • via Nuitee
E
Elodie • solo_traveller • fr
10
2026-06-19 • via Nuitee
E
Esen • family_with_children • tr
9
Pros:

Tesis her yere yakındı. Konumu çok iyiydi. Metro neredeyse hemen önündeydi. Taksi ile ulaşım da kolaydı. Etrafında birçok kafe, restaruant vardı. Sadece kahvaltısı fazla beğenmedim. Çeşit azdı. O fiyata dışarıda daha çeşitli bir kahvaltı yapılabilinir.

2026-06-18 • via Nuitee
S
Saskia • solo_traveller • de
9
For work, good restaurant next door. Next to Opera.
Pros:

I had a super lovely beautiful tiny room mit balkony and a great view trees and Nice buildings. Nice bathroom, thée and koffie and a fridge.

Cons:

Nothing

2026-06-16 • via Nuitee
A
Andone • couple • ro
8
Unul dintre cele mai relaxante sejururi , având in vedere ca noi călătorim foarte mult
Pros:

locației este amplasată în centru… aproape de orice : magazine: metrou, obiective turistice,
Amabilitatea angajaților.. am ajuns mai devreme cu 2 ore și ne am putut caza .

Cons:

Poate puțină mai multă curățenie!?🫣🤔dar repet . A fost bine spre foarte bine.
Cu frigider în cameră ,uscător păr , cafea și ceai direct în cameră, un pat mare cu o saltea confortabilă ,
-deși am avut camera la stradă nu s a auzit deloc gălăgie

2026-06-16 • via Nuitee
L
LUIS ALBERTO • couple • es
5
No he pegado ojo las dos noches en una cama tan pequeña.
Pros:

Ubicacion y NICOLA, SUPERAGRADABLE .

Cons:

Las camas superpequeñas de 80cm y las almohadas todavia mas pequeñas, muy muy incomodas y la bañera es un peligro , muy alta . no entiendo como una persona mayor se puede meter ahi

2026-06-15 • via Nuitee