Hotel Massena

Hotels
8.3 (1403 reviews)
16 Rue Tronchet , Paris , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Expensive breakfast
Service complaints

Categories

Cleanliness
7.69
Some guests reported issues with room cleanliness.
Service
8.66
Most reviews mentioned friendly and helpful staff, though some had complaints.
Location
9.2
Frequently praised for its excellent location near key attractions.
Room Quality
8.15
Generally comfortable, but some noted small room sizes.
Amenities
8.18
Basic amenities met expectations, although some found breakfast options expensive.
Value for Money
8.14
Value perceived as okay, considering the location, but some mentioned higher prices not justified.
Food and Beverage
7.69
Breakfast perceived as expensive with limited options.
Overall Experience
8.66
Most guests enjoyed their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:07

Property Description

Central Location in Madeleine District
Hotel Massena, just a short stroll from Opéra Garnier, is situated in the trendy Madeleine district. Perfect for exploring the city, this contemporary hotel offers free Wi-Fi and stylish rooms adorned with the hotel's signature colors.

Charming Accommodations
Each room at Massena is uniquely decorated and features modern amenities such as a TV with satellite channels, air conditioning, and a minibar. Some rooms even boast original wooden beams, adding a touch of character to your stay.

Convenient Facilities
Start your day in the pink and grey breakfast room with a delicious continental buffet. Take advantage of the 24-hour reception and internet terminal in the cozy lounge. With Galeries Lafayette and Printemps nearby, Hotel Massena is the ideal choice for your Parisian getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CDG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 1403 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
M
Matthias • solo_traveller • fr
7
Good!
Pros:

Amazing Location with everything required.

Cons:

Small room.

2026-04-09 • via Nuitee
A
AALT • couple • es
9
comfortable
Pros:

location was great and the restaurant beside the hotel served a satisfying french onion soup.

2026-04-06 • via Nuitee
C
Constantin-Madalin • solo_traveller • ro
9
2026-04-05 • via Nuitee
K
karine • solo_traveller • fr
8
Pros:

L accueil et l emplacement

Cons:

Chambre assez petite

2026-04-04 • via Nuitee
K
Kristin • couple • no
8
Pros:

Beliggenheten, nær metrostasjon. Hyggelig område.
Hjelpsomme og hyggelige ansatte.

2026-04-03 • via Nuitee
P
Pedro • couple • pt
8
2026-04-02 • via Nuitee
H
hülya • extended_group • tr
10
Çözüm odaklı
Pros:

Herşey çok güzeldi

Cons:

Çözüm odaklı

2026-04-01 • via Nuitee
U
Uta • family_with_children • de
8
Pros:

Die Lage und freundliches Personal.

Cons:

Keine Einwände.

2026-04-01 • via Nuitee
J
Joseph • couple • gb
8
Excellent value and a pleasant stay
Pros:

Superb boutique hotel in a great location. Excellent value for money.
Double bedroom on the 4th floor was comfortable and quiet, with lots of natural light. Windows open to let in fresh air
Decent bathroom with usual amenities
Bed was very comfortable
Mini bar available with all the essentials
We liked the location; great base with some excellent bars and restaurants nearby - we recommend Harry’s Bar, Flotte Brasserie, Lou Cantou, Cafe De La Paix and Cafe De L’Oympia - all within walking distance
And easy to access all the major tourist sites by taxi, bus or a long walk if time

Cons:

Water from the mini bar was not replenished which meant a trip back down to reception and stocking up after a night out
No iron in the room and confusion as to whether they had one on site. They did, but it was the only one - and therefore well guarded! Persistence required.

2026-03-31 • via Nuitee
A
Altaleb • solo_traveller • de
8
2026-03-31 • via Nuitee
G
gork • extended_group • tr
5
Pros:

Girişte bizi karşılayan resepsiyon personeli çok güleryüzlüydü.

Cons:

Oda çok küçük, 3 kişilik odada 1 valiz açmak için yer zor bulursunuz. Ayrıca aile odası için cam banyo kapısı makul değil.

2026-03-31 • via Nuitee
R
Rina • couple • jp
9
Pros:

Wonderful location in the center of Paris

2026-03-31 • via Nuitee
M
Martina • solo_traveller • se
8
A great hotel at an fantastic location
Pros:

The location is perfect and comfortable beds

Cons:

It was a really small room but it was nice for me

2026-03-30 • via Nuitee
R
roberta • solo_traveller • br
7
Vale pela localização
Pros:

A localização é otima

Cons:

O quarto é bem pequeno, pouco espaço para malas e o banheiro tinha uma porta de correr que não fechava. Não tem amenities, equipe não faz esforço para ser gentil, responde o mínimo sem fazer nenhum esforço para agradar. Há que se encarar uns bona 6-8 degraus até chegar ao elevador com as malas. Os funcionários vão olhar, mas não vão oferecer ajuda. Os sacos de roupas de cama e banho usados pelas camareiras ficam nos corredores e atrapalham a passagem de malas

2026-03-29 • via Nuitee
K
Krzysztof • solo_traveller • pl
8
2026-03-29 • via Nuitee
C
Claudio • extended_group • it
9
2026-03-29 • via Nuitee
Y
YANADA • solo_traveller • jp
10
2026-03-28 • via Nuitee
İnan Enes • solo_traveller • tr
7
2026-03-27 • via Nuitee
C
christopher • family_with_children • gb
8
The staff were very nice, the room was clean bed comfortable and made for us the next day
Pros:

Good location and had a nice relaxing feel about place

Cons:

Nothing to say

2026-03-25 • via Nuitee
V
Venturini • extended_group • it
10
2026-03-24 • via Nuitee