Hotel Massena

Hotels
8.3 (1550 reviews)
16 Rue Tronchet , Paris , fr
+33 1 47 42 71 22

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Expensive breakfast
Service complaints

Categories

Cleanliness
7.69
Some guests reported issues with room cleanliness.
Service
8.66
Most reviews mentioned friendly and helpful staff, though some had complaints.
Location
9.2
Frequently praised for its excellent location near key attractions.
Room Quality
8.15
Generally comfortable, but some noted small room sizes.
Amenities
8.18
Basic amenities met expectations, although some found breakfast options expensive.
Value for Money
8.14
Value perceived as okay, considering the location, but some mentioned higher prices not justified.
Food and Beverage
7.69
Breakfast perceived as expensive with limited options.
Overall Experience
8.66
Most guests enjoyed their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:07

Property Description

Central Location in Madeleine District
Hotel Massena, just a short stroll from Opéra Garnier, is situated in the trendy Madeleine district. Perfect for exploring the city, this contemporary hotel offers free Wi-Fi and stylish rooms adorned with the hotel's signature colors.

Charming Accommodations
Each room at Massena is uniquely decorated and features modern amenities such as a TV with satellite channels, air conditioning, and a minibar. Some rooms even boast original wooden beams, adding a touch of character to your stay.

Convenient Facilities
Start your day in the pink and grey breakfast room with a delicious continental buffet. Take advantage of the 24-hour reception and internet terminal in the cozy lounge. With Galeries Lafayette and Printemps nearby, Hotel Massena is the ideal choice for your Parisian getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CDG

Location

Guest Reviews

8.3
Based on 1550 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
A
alexandre • solo_traveller • ch
7
Pros:

La posizione

Cons:

Poca disponibilità da parte del personale.

2026-08-29 • via Nuitee
çelik • family_with_children • tr
7
2026-08-29 • via Nuitee
S
Saqib • couple • gb
6
2026-08-26 • via Nuitee
E
Elena • family_with_children • it
8
ok come base d'appoggio per visitare la città
Pros:

Posizione davvero ottima, prezzo giusto (circa 400€ per tre notti a luglio), bagno piccolo ma con vasca e pulito, stanza piccola ma con letto comodo.

Cons:

la tromba delle scale è impossibile da percorrere, ma c'è un piccolo ascensore. purtroppo la nostra stanza dava sul cortile interno dove c'erano gli scarichi di fumo dei ristoranti e la sera era impossibile poter aprire la finestra

2026-08-26 • via Nuitee
A
Alessia • solo_traveller • it
10
Tutto perfetto, mancava solo un sorriso in più
Pros:

Hotel in posizione perfetta, in centro vicino alla metro Madeleine su una linea strategica per la nostra vacanza.
Camera pulita e ordinata, recentemente rinnovata in un palazzo antico.

Cons:

Non era molto economico, ma nella linea degli altri alberghi di Parigi. Noi abbiamo cmq potuto usufruire dell'apprezzatissimo sconto Genius.
Unica pecca è che solo uno degli addetti alla reception ci ha accolto con il sorriso, gli altri quasi non ci guardavano in faccia... Questo fatto e la stanza un po' troppo piccola, non ci hanno permesso di dare alla struttura il voto 10 pieno.

2026-08-25 • via Nuitee
D
Davide • family_with_children • it
6
2026-08-25 • via Nuitee
A
Agata • solo_traveller • de
7
Pros:

Die Lage

Cons:

Zimmer viel zu klein.
Man kann nicht mal ein Koffer öffnen

2026-08-24 • via Nuitee
V
Veysel • couple • tr
10
Pros:

Konumu ve bakımlı olması

2026-08-24 • via Nuitee
M
Monica • solo_traveller • us
10
2026-08-23 • via Nuitee
J
Juan Marcos Di Vincenzo • solo_traveller • ar
8
Pros:

La ubicación

Cons:

Podrían mejorar el café del desayuno

2026-08-23 • via Nuitee
N
Nalan • couple • tr
6
2026-08-22 • via Nuitee
A
Abu-Baker • family_with_children • de
5
2026-08-19 • via Nuitee
K
Kristine • solo_traveller • am
10
2026-08-19 • via Nuitee
Y
Yuliya • solo_traveller • ua
10
2026-08-18 • via Nuitee
Öznur • extended_group • tr
10
2026-08-17 • via Nuitee
R
Riikka • family_with_children • fi
10
Viihdyimme
Pros:

Siisti ja hyvä sijainti

2026-08-14 • via Nuitee
K
Karina • solo_traveller • ru
7
2026-08-14 • via Nuitee
S
Saoirse • couple • au
4
Do not stay here as a female traveller
Pros:

Location is amazing, air con was good

Cons:

The all male reception staff are rude and unhelpful particularly as a female. I arrived at 7am to hotel where the man behind reception refused to open the front door, when he eventually did he stated check in isn’t until 2pm. I had a tour booked so had no expectation to check in just wanted to leave luggage after flying from Australia. He then proceeded to advise I had booked a single room. When I responded that I had booked a double he said ‘ do you not understand English you have booked a single’ he eventually realised he was wrong. No apology. Daily shouting episodes occurred when walking through reception due to them locking the doors as and when they chose. My worst experience of a hotel in my years of travelling

2026-08-13 • via Nuitee
S
sonia • extended_group • fr
10
2026-08-11 • via Nuitee
S
SYDORUK • family_with_children • gr
10
2026-08-11 • via Nuitee