Makarem Umm Al Qura Hotel

Hotels
8.2 (10966 reviews)
Ajyad Street,P.O. Box 7020 Makkah , Makkah , sa

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful and friendly reception staff (Alaa, Lora, وجدان)
Clean hotel and rooms
Excellent location near Al Haram
Free/ample parking and proximity
Comfortable stay and good hospitality
Breakfast variety
Cons:
Shuttle bus frequency limited / crowded at times
Late check-in policy (rooms often available from 16:00)
Buffet needs improvement / organization issues
Occasional inconsistencies in room service or shuttle operation

Categories

Cleanliness
9
Multiple reviews praise cleanliness explicitly (Arabic: النظافه, النضافه) and call the hotel clean and well-kept.
Service
8.8
Strong positive mentions of reception staff (names cited: Alaa, Lora, وجدان) for helpfulness and hospitality, though a few operational issues (late check-in experiences) slightly lower the score.
Location
9
Consistently praised for proximity to Al Haram, ease of access and parking; shuttle service availability is noted but frequency/crowding complaints temper the rating.
Room Quality
8.2
Rooms described as comfortable and satisfactory in several reviews; no major complaints about room condition were reported.
Amenities
7.2
Amenities like shuttle buses and free parking are mentioned positively, but frequent comments about limited shuttle frequency and crowded transport reduce the score.
Value for Money
8
Some guests explicitly mention reasonable buffet price and overall positive value impressions; no widespread complaints about pricing.
Food and Beverage
7
Breakfast and buffet variety are praised by some, but there are specific notes that the buffet needs improvement (البوفيه يحتاج تضبيط), yielding a mixed sentiment.
Overall Experience
8.4
Overall sentiment is very positive with repeated thanks and intent to rebook; operational wrinkles (check-in time, shuttle frequency) prevent a higher score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:39

Property Description

Luxurious Accommodation in the Heart of Mecca

Modern Rooms with Amenities
Experience comfort in contemporary rooms with satellite TV, minibar, and some with a separate seating area and flat-screen TV.

Dining and Business Services
Indulge in local and international cuisine at the hotel's restaurant and enjoy a buffet breakfast daily. Take advantage of the business center, meeting facilities, and laundry services.

Convenient Location and Services
Located near Al Haram, with a free shuttle service, the hotel also offers a 24-hour front desk, express check-in, and is close to Jeddah International Airport.

Ready to experience luxury and convenience at Makarim Umm AlQura Hotel? Book your stay now!

Important information:

Kindly note that 50% of the total room rate will be charged as a Non-Refundable if more than 10 rooms are booked.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

8.2
Based on 10966 reviews
Cleanliness: 9
Service: 8.8
Location: 9
Room Quality: 8.2
Amenities: 7.2
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8.4
عائشه • couple • sa
9
2026-09-12 • via Nuitee
S
saleem • extended_group • sa
3
2026-09-12 • via Nuitee
A
Abdillahi farah • solo_traveller • dj
9
Pros:

Le petit dejeuner variable et personnel à l écoute.
Navette très regulière pour le masjid mais les heures varient. Il est préférable d avoir des heures fixe de départ de bus.

Cons:

Les horaires de bus pour le haram pas très connu.

2026-09-12 • via Nuitee
H
Hamad • family_with_children • bh
9
Excellent neat and clean hotel. Nice location with all shops and stores nearby
Pros:

Very neat and clean rooms. Exceptional customer service especially by Ms. Wejdan. She was extremely helpful and excellent customer service

Cons:

Bus service from Masjid Haram to hotel.
Bus service from Hotel to Masjid Haram is perfect

2026-09-12 • via Nuitee
H
HANAN • solo_traveller • pk
9
2026-09-11 • via Nuitee
M
Mohamed • couple • sa
6
Pros:

The breakfast was amazing

Cons:

The furniture is very old, and I did not expect the hotel to be in such an outdated condition

2026-09-10 • via Nuitee
A
Abdur • family_with_children • gb
3
2026-09-10 • via Nuitee
H
Hafsaa Fady • couple • sa
9
موظفين متعاونين واداره ممتازه وخدمه ممتازه
Pros:

الموظفه امجاد والسيد حافظ موظفين ممتازين ومتعاونين

Cons:

مسؤول المطعم لم يكن متعاون بعض الشيء

2026-09-10 • via Nuitee
M
Mohsin • family_with_children • pk
9
Pros:

Hoel was wonderful in cleanliness staff behavior, shops in lobby area..... All are wonderful and excellent.

Cons:

On returning from Haram, bus service was no good.

2026-09-09 • via Nuitee
خالد • couple • sa
10
2026-09-09 • via Nuitee
S
Saman • couple • de
10
2026-09-09 • via Nuitee
A
Ahmed • solo_traveller • in
8
Pros:

Parking and location

Cons:

Nothing every thing is 👍

2026-09-08 • via Nuitee
A
Ayat • extended_group • de
6
Unterkunft leider nicht empfehlen.
Pros:

sehr Bequem Betten und Raum Ausstattung.

Cons:

Das Badezimmer ist im Vergleich zur Ausstattung des Zimmers deutlich veraltet und sollte renoviert werden. Auch die Sauberkeit des Badezimmers sowie des Zimmers insgesamt ist nicht zufriedenstellend.

2026-09-08 • via Nuitee
محمود • couple • sa
8
2026-09-07 • via Nuitee
A
ahmed • solo_traveller • eg
10
Pros:

Everything

Cons:

___

2026-09-07 • via Nuitee
S
Sami • solo_traveller • sa
5
2026-09-07 • via Nuitee
M
Miled27 • solo_traveller • tn
8
Pros:

حبيت تجديد الأثاث بالكامل و حسن تعامل كل الموظفين دون استثناء

Cons:

يا ريت لو يتم تجديد الحمامات مثل تجديد الأثاث و التكثيف من رحلات الباص المقل للحرم

2026-09-07 • via Nuitee
رورو • solo_traveller • sa
10
الموقع ممتاز والغرفه ممتازه والنظافه روعه
Pros:

روعه المكان والتعامل

Cons:

ممتاز

2026-09-07 • via Nuitee
M
Miled27 • solo_traveller • tn
8
2026-09-07 • via Nuitee
A
Ayman • couple • sa
10
شكرًا مكارم أم القرى على الإستضافة
Pros:

كل شيء

Cons:

لا شيء

2026-09-07 • via Nuitee