Crystal Palace Hotel

Hotels
8.1 (2449 reviews)
Av. 18 De Julio, 1210 , Montevideo , uy

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues
Breakfast quality lacking

Categories

Cleanliness
7.93
Concerns about hygiene and cleanliness mentioned in reviews.
Service
8.9
Mixed sentiments, but generally acceptable with good mentions of staff.
Location
8.94
Great location in the city center with positive mentions.
Room Quality
8.39
Spacious and comfortable rooms, but some concerns about maintenance.
Amenities
7.92
Amenities mentioned had some shortcomings such as lack of towels and toiletries.
Value for Money
7.38
Mixed feelings about breakfast quality and additional charges.
Food and Beverage
6.93
Concerns about breakfast variety and quality.
Overall Experience
8.4
Overall experience was marred by issues, but vacation still enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:23

Property Description

Central Location on 18 de Julio Avenue
Located in the heart of Montevideo, Crystal Palace Hotel offers comfortable rooms with modern amenities. Guests can enjoy the convenience of free WiFi access and a delicious daily breakfast at the on-site restaurant.

Spacious Rooms with Premium Features
Experience true relaxation in the spacious rooms at Crystal Palace Hotel. Each room is equipped with a minibar, safety deposit box, and some even offer a luxurious hydromassage tub. Enjoy stunning panoramic views of the city right from your room.

Convenient Services and Facilities
Take advantage of the hotel's room and laundry service, 24-hour front desk assistance, and well-equipped fitness centre. Whether you're here for business or leisure, Crystal Palace Hotel ensures a comfortable stay for all guests.

Book your stay at Crystal Palace Hotel now and make the most of your visit to Montevideo!

Important information:

Based on local tax laws, Uruguayan citizens may be charged value added tax (VAT 10%) from November 15 to the day after Easter. This fee is not automatically calculated in the total costs for the reservation.

Please note that the property does not accommodate extra beds.

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MVD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 17 per day.

Location

Guest Reviews

8.1
Based on 2449 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 7.38
Food and Beverage: 6.93
Overall Experience: 8.4
P
piccardi solo_traveller uy
8
Pros:

El desayuno muy rico

Cons:

La abitacion tenía hongos en el techo del cuarto y baño y rajaduras varías en paredes y techos podría ser peligroso ya que era un séptimo piso recomendaría reparar a la brevedad esos detalles

2026-07-05 via Nuitee
M
Maria solo_traveller uy
10
2026-07-04 via Nuitee
J
Jesus couple uy
8
Buena ubicación
Pros:

La ubicación

Cons:

La atención, un trato comercial, sin ninguna simpatía

2026-07-04 via Nuitee
S
Silva couple br
9
A localização é ótima no centro comercial e financeiro e se vc for fazer trâmite de cidadania fica muito perto de todos
Pros:

Cama muito confortável com edredom quente e macio, café da manhã bem diversificado.

Cons:

Tem Tv apenas com programação local bem ruim e as pessoas não são simpáticas, solicitei 1 copo de vidro para o quarto e só fornecem de plástico descartável 😱

2026-07-01 via Nuitee
S
Silvana solo_traveller uy
10
2026-06-30 via Nuitee
G
gaston couple uy
1
TERRIBLE EXPERIENCE, HOTEL STAFF WAS REALLY MEAN
Pros:

TERRIBLE EXPERIENCE, HOTEL STAFF WAS REALLY MEAN AND THEY EVEN CHARGED 100USD FOR SMOKING WHEN NEITHER ME OR MY PARTNER SMOKES. NOT RECOMMENDED AT ALL.

Cons:

TERRIBLE EXPERIENCE, HOTEL STAFF WAS REALLY MEAN AND THEY EVEN CHARGED 100USD FOR SMOKING WHEN NEITHER ME OR MY PARTNER SMOKES. NOT RECOMMENDED AT ALL.

2026-06-30 via Nuitee
A
Agustin solo_traveller uy
10
2026-06-30 via Nuitee
C
Core solo_traveller uy
10
2026-06-29 via Nuitee
R
Rosasco Gallegos solo_traveller uy
8
2026-06-28 via Nuitee
A
Alejandro solo_traveller uy
8
2026-06-27 via Nuitee
M
Maru solo_traveller uy
9
2026-06-27 via Nuitee
L
Lindsey solo_traveller uy
7
Cons:

No me gustó demasiado el desayuno

2026-06-25 via Nuitee
H
Hector solo_traveller uy
9
Pros:

Ubicación

Cons:

El estado de las Toallas, algunas roturas

2026-06-24 via Nuitee
M
Marcela couple br
6
2026-06-23 via Nuitee
G
Gladys solo_traveller uy
9
Pros:

La óptima calidad de las habitaciones! Super confortable!

2026-06-22 via Nuitee
L
Lucas solo_traveller uy
10
2026-06-21 via Nuitee
R
Raul couple ar
6
Normal
Pros:

Por las actividades que desarrolle, la ubicación fue lo mejor

Cons:

La atención en el chek in no fue muy buena. Falta de empatía.

2026-06-21 via Nuitee
L
Leomorisson solo_traveller br
1
Pros:

De nada. O hotel é péssimo. Nâo se hospedem nesse lugar.

Cons:

Tudo. Os funcionários são estremamente mal educados. O quarto é péssimo, estava um LIXO de tão imundo. As coisas não funcionam no quarto. O pessoal da limpeza é MUITO MAL EDUCADO. Batem as portas dos quartos desde cedo, sem qualquer respeito pelos hospedes. NUNCA SE HOSPEDEM NESSE LIXO DE LUGAR

2026-06-20 via Nuitee
S
Silvia solo_traveller uy
8
2026-06-20 via Nuitee
P
Pino solo_traveller uy
8
Muy bueno, recomendable!!
Pros:

Las camas y los muebles

Cons:

La vista de las habitaciones

2026-06-20 via Nuitee