Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX

Hotels
•
Home2 Suites by Hilton
8.2 (2504 reviews)
603 Navarro Street , San Antonio , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Poor air conditioning
No hot water
Lack of parking

Categories

Cleanliness
7.7
Several reviews mentioned issues with cleanliness, including dirty fridges and poor bathroom conditions.
Service
8.7
Most reviews noted friendly staff interactions; however, service inconsistencies affected some guests' experiences.
Location
9.2
Many guests praised the hotel's prime location, being convenient for various activities.
Room Quality
7.7
Comments highlighted outdated furniture and maintenance issues in various rooms.
Amenities
7.7
Lack of key amenities such as reliable AC and insufficient parking were noted.
Value for Money
8.2
Due to pricing for amenities like parking, value for money was described as less favorable.
Food and Beverage
8.2
While there were mentions of lacking food options, the overall quality of offerings was considered acceptable.
Overall Experience
8.2
Overall, experiences were mixed but some positives such as location and staff helped maintain a decent rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:59

Property Description

Central Location and Pet-Friendly Accommodation
Just a 5-minute walk from The Alamo, Home2 Suites by Hilton in central San Antonio offers a convenient and pet-friendly stay.

Indoor Pool and Daily Breakfast
Enjoy a refreshing dip in the indoor pool or start your day with a delicious daily continental breakfast at the hotel's snack bar.

Modern Rooms with Kitchenettes
Relax in modern guest rooms featuring fully equipped kitchenettes, 42-inch flat-screen TVs, free Wi-Fi, and iPod docks. The vibrant rooms also include a seating area with a sofa bed and a work desk.

Experience comfort and convenience at Home2 Suites by Hilton. Book now for an unforgettable stay in San Antonio!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8.2
Based on 2504 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
S
stephaniehU4602BE • Family
10
Excellent Service!
Pros:

Manu is a huge asset to your company. He’s professional, courteous and a caring young man. We appreciate his attention to detail.

2026-06-27 • via Tripadvisor
M
Mendez • solo_traveller • mx
8
Estacionamiento
Pros:

La ubicacion

Cons:

En la pagina decia que tenia estacionamiento, y cua do llegue me dijeron que no y batalle mucho para el estacionamiento

2026-06-23 • via Nuitee
J
Jose • family_with_children • us
10
2026-06-22 • via Nuitee
F
fred • family_with_children • us
9
2026-06-22 • via Nuitee
J
juli • family_with_children • us
10
2026-06-22 • via Nuitee
J
Jesse • family_with_children • us
6
Pros:

The location was wonderful

Cons:

The AC didn’t work great had to get fans
Pool was closed for maintenance

2026-06-21 • via Nuitee
J
Joy • couple • ph
5
I probably would not go back
Pros:

Property was ok

Cons:

We had 2 occasions in the 2 nights that we stayed there where we had people open our door — we reported that to the front desk the first time, on the first occasion that it happened— we were told that it might have been maintenance doing work —

The following morning, there was another incident where it seemed that guests made a mistake in trying the wrong door, but it still opened. I told the reception that it could be that our lock was totally not working —- they just said they would check into it

2026-06-19 • via Nuitee
H
H6119EPteresam • Family
2
HORRIBLE service!!!!!
Pros:

This location and view is lovely but we were treated rudely from the first second we arrived.
They not only treated us badly, they never apologized, and refused to help us resolve it in any way.
AVOID!!

2026-06-17 • via Tripadvisor
• solo_traveller • us
9
Agradable
Pros:

La amabilidad y atención de la recepcionista,

2026-06-17 • via Nuitee
Gustavo Marines • solo_traveller • mx
7
Pros:

Ubicacion

Cons:

La habitacion no iba de acuerdo al precio, la vista era hacia un techo, las almohadas muy incomodas, el clima no enfriaba lo suficiente

2026-06-15 • via Nuitee
S
Stephen • family_with_children • us
10
Pros:

Everything, the staff was excellent, most of what you want to see is within walking distance, it was clean, and breakfast was good.

Cons:

N/A

2026-06-13 • via Nuitee
D
Dominique • couple • us
8
Emplacement pratique
Pros:

L emplacement et le personnel

Cons:

Trop de sans abris autour de l établissement

2026-06-13 • via Nuitee
D
Deshawn • family_with_children • us
10
Great customer service
Pros:

Everything

Cons:

Nothing

2026-06-11 • via Nuitee
J
Juan • couple • us
10
2026-06-11 • via Nuitee
M
Magda • solo_traveller • us
10
Pros:

Location

2026-06-10 • via Nuitee
F
Felisitas • couple • us
10
2026-06-09 • via Nuitee
M
Monica • family_with_children • us
10
2026-06-06 • via Nuitee
P
Peter • couple • de
10
2026-06-05 • via Nuitee
J
Jaime • family_with_children • us
10
Pros:

Muy bien todo el personal el resepsionista André muy amable y el desayuno bueno las habitaciones grandes muy cómodas y limpias excelente servicio

2026-06-02 • via Nuitee
J
Jaime • family_with_children • us
10
Pros:

Todo estuvo muy bien el desayuno muy bueno las habitaciones muy limpias cómodas y amplias el personal muy amables el resepsionista André muy amable y atento

2026-06-02 • via Nuitee