Leonardo Hotel Newcastle Quayside

Hotels
•
Leonardo Hotels
8 (10127 reviews)
South Shore Road, Gateshead Quays , Newcastle upon Tyne , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent quayside/river location
Friendly, attentive staff and good service
Comfortable beds and good room views
Generally good breakfast for many guests
Cons:
Serious cleanliness issues reported (mould, stains, found used items, possible bed-bug bites)
Room maintenance problems (broken locks, keys not working, bath falling apart)
Limited/misleading parking and extra charges for amenities (fridge)
Bar drinks perceived as expensive / bar experience mixed

Categories

Cleanliness
5.5
Mixed reports: several guests praised clean/tidy rooms, but multiple serious cleanliness complaints (mouldy bathroom, stained towels, used condoms behind bed, possible bed-bug bites) reduce the score.
Service
9
Generally very positive: staff repeatedly described as friendly, helpful, attentive (early check-in, breakfast staff prompt); a few check-in prioritisation issues noted but overall strong service sentiment.
Location
9.5
Consistently praised: excellent quayside/river location, great for walking into the city and scenic views — a standout positive across reviews.
Room Quality
7.5
Mixed: several guests enjoyed generous, comfortable rooms with good finishes and river views, but some rooms described as tired or having maintenance issues (bath falling apart, broken locks, keys not working).
Amenities
7
Mixed to slightly negative: good in-room tea/coffee provisions and on-site parking (limited), but complaints about overpriced bar drinks, charged/missing fridge and limited/ misleading parking information.
Value for Money
7.5
Mixed: some guests felt they got a good deal (especially with online breakfast booking or Sunday rates), while others called out poor value (extra charges for amenities, pricey breakfast/bar).
Food and Beverage
8
Mostly positive for breakfast (several comments calling it excellent), but some mention that breakfast and bar drinks are pricey and the bar experience was not great for all guests.
Overall Experience
10
Overall sentiment leans positive: many guests said they would stay again, praised location and staff, and described enjoyable stays despite notable isolated cleanliness/maintenance issues — overall stays were frequently described as very good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:25

Property Description

Stunning Views of River Tyne and Millennium Bridge

Luxurious Rooms and Amenities
Indulge in a Dream bed, catch up on your favorite shows on the flat-screen TV, and stay productive at the work desk. Enjoy the convenience of tea/coffee making facilities in every room, along with a spacious private bathroom equipped with a hairdryer.

Prime Location for Exploring
Situated near the Baltic Centre for Contemporary Art and just a short stroll from Newcastle’s vibrant Quayside area, Leonardo Hotel Newcastle Quayside offers easy access to the city's attractions. With Gateshead Metro Station nearby, you can effortlessly explore the shopping center and more.

Ready to experience comfort and convenience by the River Tyne? Book your stay at Leonardo Hotel Newcastle Quayside now.

Important information:

Please note that group bookings are subject to prior arrangement only, and can be canceled by the hotel at any time. Single-sex groups must be approved by the hotel in advance.

A security bond of GBP 100 per room may be required on check in, which is refundable on check out subject to terms and conditions.

Limited private parking is available on site on a first-come, first-served basis. Surcharge parking is available at Baltic Car park, adjacent to the hotel.

The property reserve the right to pre-authorize your credit card for GBP 1 anytime after the reservation has been made.

The Bar and Grill at Leonardo's offers all-day dining with an extensive grill section alongside burgers, pizzas, salads, sandwiches. Leonardo Hotel serves illy coffee – illy is an iconic, family-run, Italian coffee brand.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8
Based on 10127 reviews
Cleanliness: 5.5
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 10
S
Stephanie • family_with_children • gb
8
2026-09-19 • via Nuitee
J
Jefferson • solo_traveller • gb
1
2026-09-19 • via Nuitee
R
Reto • couple • ch
7
Pros:

Tolles Frühstücksbüffet.

Cons:

Das Hotel hat seine besten Tage hinter sich, alles ist etwas abgeschossen.

2026-09-19 • via Nuitee
R
Ramandeep • solo_traveller • gb
7
2026-09-19 • via Nuitee
T
Thomas • solo_traveller • gb
10
Pros:

Room was vert good staff are very friendly .

Cons:

Nothinh

2026-09-19 • via Nuitee
S
Sylwia • solo_traveller • pl
10
Pros:

Bardzo dobrze czuliśmy się w tym hotelu.
Ładny widok na rzekę z okna pokoju

2026-09-19 • via Nuitee
M
MrsMarzden • solo_traveller • gb
8
Lovely hotel stay
Pros:

The beds were comfy, bed board looked a little tired, room was clean and had all things we needed. The breakfast was great and although there was 2 coach trips there the buffets were kept well stocked, all the hot breakfast items were fresh.

Cons:

The parking wasn't great and the nearby carpark was highly priced. The hotel advised us to park down the road on single yellows which was good. However had to be up and out by 8 to avoid ticket.

2026-09-19 • via Nuitee
K
K • family_with_children • gb
5
Tired room but great location, quiet and clean
Pros:

Quiet and with a lovely view of the river

Cons:

Room was very tired. Bathroom like an old swimming pool and the door didn’t shut properly. Dividing door also had a handle that was coming off so we stuck a chair underneath it as felt a little insecure.

2026-09-19 • via Nuitee
Z
Zoe • couple • gb
6
Pleasant enough stay
Pros:

It was modern and well kept

Cons:

Rooms could have been cleaned a bit better for the cost. Instructions to get to the hotel could also be better as I had to google them myself, which is no big deal but wasn’t confident until I got there.

2026-09-19 • via Nuitee
R
Ross • solo_traveller • gb
9
GNR over night stay after the race.
Pros:

Position of hotel. Close enough to town centre just across the foot bridge. Staff were friendly.

Cons:

I thought the bed was good but my wife thought it was too firm.

2026-09-19 • via Nuitee
C
Cathryn • solo_traveller • gb
8
2026-09-19 • via Nuitee
L
Lesley • solo_traveller • gb
10
2026-09-19 • via Nuitee
S
Sam • solo_traveller • gb
10
2026-09-19 • via Nuitee
C
Colin • solo_traveller • gb
8
Pros:

Position on the river

2026-09-19 • via Nuitee
R
Ryan • couple • gb
10
2026-09-18 • via Nuitee
J
jack • extended_group • gb
10
2026-09-18 • via Nuitee
P
Piotr • solo_traveller • pl
6
Pros:

Blisko deptaku nad rzeką

Cons:

Słaba komunikacja, daleko do stacji metra.
Bardzo małe pokoje, trudo się obrócić.
Wszystko jest vintage

2026-09-18 • via Nuitee
H
Helen • couple • gb
5
Pros:

Good variety of food

Cons:

Beds were too hard
Dining room was occupied every night by a coach party tour
Bar area was draughty from air conditioning

2026-09-18 • via Nuitee
L
Luca • solo_traveller • gb
7
2026-09-18 • via Nuitee
U
Ulrike • solo_traveller • de
6
2026-09-18 • via Nuitee