Leonardo Hotel Newcastle Quayside

Hotels
Leonardo Hotels
8 (9961 reviews)
South Shore Road, Gateshead Quays , Newcastle upon Tyne , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent quayside/river location
Friendly, attentive staff and good service
Comfortable beds and good room views
Generally good breakfast for many guests
Cons:
Serious cleanliness issues reported (mould, stains, found used items, possible bed-bug bites)
Room maintenance problems (broken locks, keys not working, bath falling apart)
Limited/misleading parking and extra charges for amenities (fridge)
Bar drinks perceived as expensive / bar experience mixed

Categories

Cleanliness
5.5
Mixed reports: several guests praised clean/tidy rooms, but multiple serious cleanliness complaints (mouldy bathroom, stained towels, used condoms behind bed, possible bed-bug bites) reduce the score.
Service
9
Generally very positive: staff repeatedly described as friendly, helpful, attentive (early check-in, breakfast staff prompt); a few check-in prioritisation issues noted but overall strong service sentiment.
Location
9.5
Consistently praised: excellent quayside/river location, great for walking into the city and scenic views — a standout positive across reviews.
Room Quality
7.5
Mixed: several guests enjoyed generous, comfortable rooms with good finishes and river views, but some rooms described as tired or having maintenance issues (bath falling apart, broken locks, keys not working).
Amenities
7
Mixed to slightly negative: good in-room tea/coffee provisions and on-site parking (limited), but complaints about overpriced bar drinks, charged/missing fridge and limited/ misleading parking information.
Value for Money
7.5
Mixed: some guests felt they got a good deal (especially with online breakfast booking or Sunday rates), while others called out poor value (extra charges for amenities, pricey breakfast/bar).
Food and Beverage
8
Mostly positive for breakfast (several comments calling it excellent), but some mention that breakfast and bar drinks are pricey and the bar experience was not great for all guests.
Overall Experience
10
Overall sentiment leans positive: many guests said they would stay again, praised location and staff, and described enjoyable stays despite notable isolated cleanliness/maintenance issues — overall stays were frequently described as very good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:25

Property Description

Stunning Views of River Tyne and Millennium Bridge

Luxurious Rooms and Amenities
Indulge in a Dream bed, catch up on your favorite shows on the flat-screen TV, and stay productive at the work desk. Enjoy the convenience of tea/coffee making facilities in every room, along with a spacious private bathroom equipped with a hairdryer.

Prime Location for Exploring
Situated near the Baltic Centre for Contemporary Art and just a short stroll from Newcastle’s vibrant Quayside area, Leonardo Hotel Newcastle Quayside offers easy access to the city's attractions. With Gateshead Metro Station nearby, you can effortlessly explore the shopping center and more.

Ready to experience comfort and convenience by the River Tyne? Book your stay at Leonardo Hotel Newcastle Quayside now.

Important information:

Please note that group bookings are subject to prior arrangement only, and can be canceled by the hotel at any time. Single-sex groups must be approved by the hotel in advance.

A security bond of GBP 100 per room may be required on check in, which is refundable on check out subject to terms and conditions.

Limited private parking is available on site on a first-come, first-served basis. Surcharge parking is available at Baltic Car park, adjacent to the hotel.

The property reserve the right to pre-authorize your credit card for GBP 1 anytime after the reservation has been made.

The Bar and Grill at Leonardo's offers all-day dining with an extensive grill section alongside burgers, pizzas, salads, sandwiches. Leonardo Hotel serves illy coffee – illy is an iconic, family-run, Italian coffee brand.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8
Based on 9961 reviews
Cleanliness: 5.5
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 10
A
Angie solo_traveller gb
10
Pros:

Location was great. Had a car park. The room was Hugh. Staff were so frienfly

2026-08-08 via Nuitee
E
Elias solo_traveller gb
1
2026-08-08 via Nuitee
C
Columba couple gb
8
2026-08-08 via Nuitee
A
Amy solo_traveller gb
10
A great value, super location right on the river
Pros:

The location is great. Super comfortable beds and a bath tub!

Cons:

Nothing

2026-08-08 via Nuitee
J
James solo_traveller gb
7
Pros:

Staff first class

Cons:

Used condoms behind bed ( staff when notified where very nice and alilogetic ) on returning home a had a few bites on my lower and upper legs .this morning my brother called complaining about the same could only have been bed bugs .but it wouldnt out me off going back but ad be majing surw bed and room were spotless before staying ..staff are first class

2026-08-08 via Nuitee
P
Powell couple gb
9
Pros:

Expensive for bar drinks

2026-08-08 via Nuitee
R
ROY solo_traveller gb
9
Pros:

Very friendly staff, great location and the breakfast was excellent.
I would happily book here again.

Cons:

The rooms are a bit tired but very clean

2026-08-08 via Nuitee
M
Mike Diamond solo_traveller gb
9
Leonardo hotel Newcastle
Pros:

After check in I actually think I got a good deal, we had a room with the river view which was great, facilities were as standard, hotel it's self was clean and tidy the problem I found was room key didn't always work and upon check in four people behind the front desk and we had to wait until other guests were checked in/out customer service should prioritise the guest. On the other hand the breakfast staff were happy and prompt, breakfast was a bit pricey for what was available but cheaper if you book it on line by a couple of pounds apart from that very enjoyable stay and I if I was in the area I would stay again.

Cons:

Customer was not a priority despite four people behind the front desk

Room key not always working

The bar wasn't the best for a drink

2026-08-08 via Nuitee
S
Stefan couple gb
10
2026-08-07 via Nuitee
T
Tommy solo_traveller gb
1
2026-08-07 via Nuitee
J
Jessica couple gb
9
2026-08-07 via Nuitee
E
Ellidge couple gb
8
Great stay, thank you.
Pros:

I had a quay side view. The room had a very good quality feel to it. Generous tea and coffee making condiments section. Right by the Quay and the bridges of Newcastle for me to drone. Parking was £8.50 for 24 hours on site, but limited to about 50 cars.

2026-08-07 via Nuitee
H
Harrison couple gb
8
Pros:

Clean, welcoming

Cons:

Parking was misleading as wrong postcode for the car park as an alternative as the hotel car park was full.

The lock on the inside of the room was broken which left a sense of insecurity but nobody could access without a key

2026-08-07 via Nuitee
C
Carla solo_traveller gb
8
2026-08-07 via Nuitee
E
Eileen solo_traveller gb
10
2026-08-07 via Nuitee
J
John couple gb
8
Pleasant hotel with competitive rates on Sundays.
Pros:

Breakfast excellent, location good - 15 minutes' walk along river into city.

Cons:

Somewhat limited parking in hotel car park, but that's to be expected. Our space was gone after we left it for a couple of hours in afternoon.

2026-08-07 via Nuitee
A
amisha couple gb
2
i’ve stayed here multiple times before and never came across these problems
Cons:

the bathroom was mouldy in places, the bath was falling apart. one of the towels already had a stain on as if it hadn’t even been washed. the floor could have had a more in depth hoover and also the quilt on the bed already had a mark on it not from us

2026-08-07 via Nuitee
A
Alistair solo_traveller gb
8
Pros:

Beautiful location

Cons:

All good 👍

2026-08-07 via Nuitee
A
Abigail couple gb
8
2026-08-07 via Nuitee
S
Stephen solo_traveller gb
10
2026-08-07 via Nuitee