Leonardo Hotel Newcastle Quayside

Hotels
•
Leonardo Hotels
8 (10127 reviews)
South Shore Road, Gateshead Quays , Newcastle upon Tyne , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent quayside/river location
Friendly, attentive staff and good service
Comfortable beds and good room views
Generally good breakfast for many guests
Cons:
Serious cleanliness issues reported (mould, stains, found used items, possible bed-bug bites)
Room maintenance problems (broken locks, keys not working, bath falling apart)
Limited/misleading parking and extra charges for amenities (fridge)
Bar drinks perceived as expensive / bar experience mixed

Categories

Cleanliness
5.5
Mixed reports: several guests praised clean/tidy rooms, but multiple serious cleanliness complaints (mouldy bathroom, stained towels, used condoms behind bed, possible bed-bug bites) reduce the score.
Service
9
Generally very positive: staff repeatedly described as friendly, helpful, attentive (early check-in, breakfast staff prompt); a few check-in prioritisation issues noted but overall strong service sentiment.
Location
9.5
Consistently praised: excellent quayside/river location, great for walking into the city and scenic views — a standout positive across reviews.
Room Quality
7.5
Mixed: several guests enjoyed generous, comfortable rooms with good finishes and river views, but some rooms described as tired or having maintenance issues (bath falling apart, broken locks, keys not working).
Amenities
7
Mixed to slightly negative: good in-room tea/coffee provisions and on-site parking (limited), but complaints about overpriced bar drinks, charged/missing fridge and limited/ misleading parking information.
Value for Money
7.5
Mixed: some guests felt they got a good deal (especially with online breakfast booking or Sunday rates), while others called out poor value (extra charges for amenities, pricey breakfast/bar).
Food and Beverage
8
Mostly positive for breakfast (several comments calling it excellent), but some mention that breakfast and bar drinks are pricey and the bar experience was not great for all guests.
Overall Experience
10
Overall sentiment leans positive: many guests said they would stay again, praised location and staff, and described enjoyable stays despite notable isolated cleanliness/maintenance issues — overall stays were frequently described as very good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:25

Property Description

Stunning Views of River Tyne and Millennium Bridge

Luxurious Rooms and Amenities
Indulge in a Dream bed, catch up on your favorite shows on the flat-screen TV, and stay productive at the work desk. Enjoy the convenience of tea/coffee making facilities in every room, along with a spacious private bathroom equipped with a hairdryer.

Prime Location for Exploring
Situated near the Baltic Centre for Contemporary Art and just a short stroll from Newcastle’s vibrant Quayside area, Leonardo Hotel Newcastle Quayside offers easy access to the city's attractions. With Gateshead Metro Station nearby, you can effortlessly explore the shopping center and more.

Ready to experience comfort and convenience by the River Tyne? Book your stay at Leonardo Hotel Newcastle Quayside now.

Important information:

Please note that group bookings are subject to prior arrangement only, and can be canceled by the hotel at any time. Single-sex groups must be approved by the hotel in advance.

A security bond of GBP 100 per room may be required on check in, which is refundable on check out subject to terms and conditions.

Limited private parking is available on site on a first-come, first-served basis. Surcharge parking is available at Baltic Car park, adjacent to the hotel.

The property reserve the right to pre-authorize your credit card for GBP 1 anytime after the reservation has been made.

The Bar and Grill at Leonardo's offers all-day dining with an extensive grill section alongside burgers, pizzas, salads, sandwiches. Leonardo Hotel serves illy coffee – illy is an iconic, family-run, Italian coffee brand.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8
Based on 10127 reviews
Cleanliness: 5.5
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 10
A
Angela • couple • gb
10
2026-10-24 • via Nuitee
R
Robyn • family_with_children • gb
7
2026-10-24 • via Nuitee
A
Angela • couple • gb
10
2026-10-24 • via Nuitee
R
Ruby • family_with_children • gb
10
Stayed with friends had a great few days. Some lovely views aswell.
Pros:

Everything so good. The rooms are very clean, the bed are comfortable and great location.

Cons:

I kept having problems with my door. I was in room 248 and the door kept locking from inside when I had my daughter in there.
Apart from that everything was great.

2026-10-24 • via Nuitee
K
Kara • family_with_children • gb
8
Pros:

The location - lovely views of the bridges on your walk to and from the hotel! Bed was comfy.

Cons:

The pizza was a bit undercooked.

2026-10-24 • via Nuitee
M
Mandy • couple • gb
7
Ok for a quick overnight stay
Pros:

Perfect location for the glasshouse

Cons:

It’s a little dated. Room was very small. Carpets in the hallway badly need a vacuum

2026-10-23 • via Nuitee
L
Lynne • family_with_children • gb
9
Pros:

Location and price

2026-10-23 • via Nuitee
K
Khaled • family_with_children • sa
9
2026-10-23 • via Nuitee
K
Khalilur • extended_group • gb
10
2026-10-23 • via Nuitee
E
Ed • family_with_children • nl
10
Pros:

perfecte temperatuurregeling. prijs kwaliteit was top

Cons:

niets

2026-10-23 • via Nuitee
B
Brian • couple • gb
8
Great staff excellent service
Pros:

Staff were welcoming and provided a good customer service.

2026-10-23 • via Nuitee
W
William • solo_traveller • gb
8
Pros:

A reasonable price an excellent shower and a good breakfast.

Cons:

The room was looking a little tired

2026-10-23 • via Nuitee
M
Martin • couple • gb
9
2026-10-23 • via Nuitee
G
Grace • family_with_children • gb
7
Pros:

This is a good hotel, in a great location for the Glasshouse. Comfortable bed, friendly staff. We use it regularly when going to concerts.

Cons:

Most facilities were fine, but we had to request to be served at the bar via reception as no-one was on duty.

2026-10-22 • via Nuitee
A
Annie • extended_group • gb
8
Good but could have been better
Pros:

Very clean and comfortable

Cons:

It felt very basic and staff were not friendly at all

2026-10-22 • via Nuitee
A
Ann • couple • gb
6
Great river view
Pros:

Great location and breakfast delicious and staff friendly.

Cons:

Car parking a challenge.

2026-10-22 • via Nuitee
M
Michal • family_with_children • gb
5
2026-10-22 • via Nuitee
A
Agata • family_with_children • gb
9
Excellent Stay in a Perfect Location! ⭐
Pros:

We had a fantastic stay at the Leonardo Hotel. The location is ideal, perfectly situated between Newcastle and Gateshead, with the Baltic Centre for Contemporary Art just a short walk away. Parking nearby was affordable, which was a big plus. The room was spacious, clean and comfortable, and everything was well maintained. Overall, a great experience and excellent value for money. I would definitely recommend this hotel!

2026-10-22 • via Nuitee
K
Karen & Steve • family_with_children • gb
9
Good clean hotel.
Pros:

Proximity to The Glasshouse and Quayside. Friendly staff, very clean hotel.

Cons:

The menu, they'd run out of half the food and very restricted choice.

2026-10-22 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-10-22 • via Nuitee