Leonardo Hotel Newcastle Quayside

Hotels
•
Fattal Hotel Group
7.8 (219 reviews)
South Shore Road, Gateshead, England, NE8 3AE , Gateshead , GB
44-191-4016800

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Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Cleanliness issues
Poor customer service

Categories

Cleanliness
6.26
Several reviews indicated issues with cleanliness, specifically dirty bathrooms and worn furniture.
Service
8.23
Some reviews noted a lack of good customer service, but a few mentioned friendly staff.
Location
9.27
The location was repeatedly mentioned as convenient and close to attractions.
Room Quality
7.72
Rooms were generally comfortable, though some guests described them as basic and in need of updates.
Amenities
7.25
Limited amenities were mentioned, particularly in regards to outdated facilities.
Value for Money
9.21
Guests felt the price was reasonable for the stay.
Food and Beverage
6.26
Several guests reported unsatisfactory breakfast options and food quality.
Overall Experience
8.23
Mixed reviews lead to a moderate overall impression; some enjoyed their stay while others did not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:00

Property Description

Welcome to Leonardo Hotel Newcastle Quayside, your ideal retreat in the heart of Gateshead!

Exceptional Dining Experience
Indulge in British cuisine at our onsite Bar and Grill, or grab a quick bite at our cozy coffee shop/cafe. Room service is available for those who prefer to dine in the comfort of their rooms, and don’t miss our delightful buffet breakfasts!

Convenient Amenities
Stay connected with complimentary Wi-Fi throughout the hotel. Our 24-hour front desk is ready to assist you, and for added convenience, we offer self-parking options, laundry services, and complimentary newspapers in the lobby.

Comfortable Accommodations
Our 203 air-conditioned rooms feature modern amenities like flat-screen TVs and private bathrooms, ensuring comfort for every guest. Enjoy daily housekeeping, coffee/tea making facilities, and complimentary toiletries to make your stay as pleasant as possible.

Experience the vibrant Quayside and all that Gateshead has to offer. Book your stay today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Guest Reviews

7.8
Based on 219 reviews
Cleanliness: 6.26
Service: 8.23
Location: 9.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 9.21
Food and Beverage: 6.26
Overall Experience: 8.23
M
Melvyn • couple • gb
10
2026-06-06 • via Nuitee
T
Tia • extended_group • gb
7
2026-06-06 • via Nuitee
L
Leandro • couple • gb
10
2026-06-06 • via Nuitee
A
Ash • solo_traveller • gb
10
2026-06-06 • via Nuitee
S
Sheku • solo_traveller • gb
8
Nomal
Pros:

I have been lodging in for long time.
Thanks.

Cons:

All good

2026-06-06 • via Nuitee
A
alan • solo_traveller • ie
8
Pros:

Perfect location

2026-06-06 • via Nuitee
J
Jacky • solo_traveller • gb
10
Great stay, excellent value for money
Pros:

Location, cleanliness, quality of the bed, breakfast choice.

Cons:

N/A

2026-06-05 • via Nuitee
M
Mickeydaquiche • solo_traveller • gb
7
2026-06-05 • via Nuitee
F
Fatemeh • solo_traveller • gb
10
Pros:

Location

2026-06-05 • via Nuitee
M
Maria • solo_traveller • gb
1
Pros:

I liked the location and breakfast

Cons:

I hated how dirty the carpets were, absolutely disgusting. The whole hotel was so dusty, not good if you suffer respiratory problems. The rooms wasn't comfortable either and toilet is extremely small. I personally thought it was too expensive for what we paid for.

2026-06-05 • via Nuitee
C
Christina • solo_traveller • gb
10
Lovely view when sat out
Pros:

Location is close to anything you could need

Cons:

Nothing

2026-06-04 • via Nuitee
Y
Yuki • solo_traveller • jp
10
Pros:

全て良かった

2026-06-04 • via Nuitee
C
Charles • solo_traveller • gb
10
2026-06-04 • via Nuitee
S
Simon • couple • gb
9
Comfortable bed not to far from town
Pros:

Nice location on the quayside and friendly approachable staff

Cons:

£25 pounds for breakfast is ridiculous

2026-06-03 • via Nuitee
C
Christine • couple • gb
8
2026-06-02 • via Nuitee
髙橋 • solo_traveller • jp
9
Pros:

橋や市街地に近く、観光しやすかった。宿泊料金が安い。

2026-06-02 • via Nuitee
C
Carl • couple • gb
10
Perfect
Pros:

Was lovely and clean and comfortable

Cons:

Could have done with some usb chargers in the room

2026-06-02 • via Nuitee
P
P. • solo_traveller • gb
9
2026-06-02 • via Nuitee
S
Sarmite • family_with_children • gb
5
Pros:

Liked location only

Cons:

Been given room with disabled access facilities, without request. My child had a difficulties to use bathroom where the sink was too low and toilet too high. The door wasn’t closing properly. Door handles were rusty. Bathroom wasn’t pleasant that all.

2026-06-02 • via Nuitee
S
Sarah joanne • solo_traveller • gb
8
Tired in places... With a challenging walk as a single woman into Newcastle after dark.
Pros:

Well located, minutes walk into Newcastle across the millennium bridge, car parking (payable), and great views.

Cons:

1. Parts of the hotel and rooms are beginning to show wear and tear. Still perfectly serviceable, just with the shine removed. 2. The walk at night across the bridge felt uncomfortable for a woman alone.

2026-06-02 • via Nuitee