Hotel Santika BSD City-Serpong

Hotels
•
Santika
7.5 (203 reviews)
Jl. Pahlawan Seribu,CBD Lot VII B, Teraskota Entertainment Center , Serpong , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Value for money
Spacious rooms
Cons:
Cleanliness issues
Inadequate breakfast service
Items not returned promptly

Categories

Cleanliness
6.46
Bathroom is dirty and low shower water pressure mentioned.
Service
7.93
Staff were helpful and friendly, but some issues with breakfast service.
Location
8.47
Good location with easy access to restaurants and shopping.
Room Quality
6.92
Rooms are spacious but some have issues like being too small.
Amenities
6.95
Value for money but lacking basic amenities like a hand shower.
Value for Money
8.41
Good value for money highlighted in several reviews.
Food and Beverage
7.46
Breakfast is good but could use improvement.
Overall Experience
7.43
Mixed experiences, but generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:49

Property Description

Modern Rooms and Convenient Amenities
Santika BSD City-Serpong offers modern rooms with flat-screen TVs and free Wi-Fi, providing a comfortable stay for guests. The air-conditioned rooms with full-length windows, a tea/coffee maker, and work space ensure a relaxing environment. Guests can enjoy services like a business centre, massage services, meeting facilities, and 24-hour room service.

Delicious Dining Options
Indulge in daily breakfast at the spacious Parigi restaurant, serving a variety of hearty local and Western meals. Enjoy the convenience of 24-hour room service for a satisfying dining experience.

Great Location and Additional Services
Conveniently located with direct access to Teraskota Mall, the hotel also offers charged airport transfers, luggage storage, laundry services, and a 24-hour reception. With free parking and proximity to the airport and golf course, Santika BSD City-Serpong is the ideal choice for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 203 reviews
Cleanliness: 6.46
Service: 7.93
Location: 8.47
Room Quality: 6.92
Amenities: 6.95
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 7.43
I
IWAN • solo_traveller • nl
8
Het Hotel was iets te ver van het Congres Gebouw
Pros:

Prachtig Hotel

Cons:

Geen Commentaar

2026-01-08 • via Nuitee
A
Ayi Lina • couple • au
7
International conventions for Jehovah’s Witnesses
2025-12-30 • via Nuitee
N
Nety • family_with_children • id
5
Pros:

Location

Cons:

Bathroom is dirty, room too small

2025-12-23 • via Nuitee
I
Indira • couple • id
1
Cons:

Everything

2025-12-08 • via Nuitee
J
Joel • family_with_children • id
7
2025-12-07 • via Nuitee
M
Maximilian • solo_traveller • de
7
2025-12-04 • via Nuitee
R
Reza • couple • us
1
2025-11-30 • via Nuitee
I
Ira Pratiwi • solo_traveller • sa
8
2025-11-30 • via Nuitee
M
Minami • extended_group • jp
9
2025-11-20 • via Nuitee
K
Kazuyoshi • couple • jp
7
2025-10-26 • via Nuitee
S
Shih Ying • family_with_children • tw
8
2025-10-22 • via Nuitee
C
Carl • solo_traveller • ca
10
J'ai retournerai quand j'y étais très à l'aise
Pros:

Bien situé et accès direct a la place de la Terrasse où il a des activités , des restaurants et magasins.

Cons:

Petit déjeuner pour être amélioré

2025-10-16 • via Nuitee
M
Masatoshi • family_with_children • jp
8
Cons:

冷蔵庫が欲しい

2025-10-05 • via Nuitee
D
Daeng • couple • id
7
2025-09-05 • via Nuitee
P
Prabu Venkatesh • family_with_children • in
8
2025-08-23 • via Nuitee
W
Widie The Traveller • family_with_children • id
9
Value for money hotel in BSD area
Pros:

1. Rooms are spacious, especially the suite room
2. The Breakfast menu is quite varied
3. Staffs are very helpful
4. good value for money

Cons:

1. No hand shower at the bathroom
2. Free parking is included, but you must always ask for validation at the reception every time you want to leave the parking lot

2025-08-18 • via Nuitee
D
Dean • solo_traveller • au
6
Good hotel, well located to business area visited and good options for eating within 3 minutes walk.
Pros:

Staff were very friendly and helpful, room was neat and clean.
Next to hotel, almost connected is a shopping center with good options for meals, Starbucks for coffee option and supermarket option for milk and amenities if required.

Cons:

Breakfast for early starters was not really attended by hotel staff. There was an egg station with just 1 cold egg sitting on a plate and no staff cooking or even walking through restaurant. (6,30am). I did see a staff member around 7.05am but by that time i had made do with what was available which was 85% Indonesian local orientated which was ok. But if breakfast is open then there should be staff to at least ask a question to and get eggs cooked fresh if wanted.

2025-08-12 • via Nuitee
P
Prema • couple • my
10
Pros:

I love the breakfast. Room stay. And the hospitality. All the staff very friendly.

Cons:

The shower water pressure was low. But it wasn't a big issue.

2025-08-04 • via Nuitee
A
Andrew • solo_traveller • au
7
2025-08-03 • via Nuitee
P
Pavitern • extended_group • my
10
2025-08-03 • via Nuitee