Grupotel Port d'Alcudia

Hotels
Grupotel
8.8 (143 reviews)
C/ Cisne Blanco, S/N, Alcúdia, 07410 , Alcúdia , ES

Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Sauna
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean and spacious rooms
Cons:
Indoor pool is small
Some comments about bed comfort

Categories

Cleanliness
8.75
Overall sentiment mentioned clean facilities and clean rooms.
Service
9.25
Staff were consistently described as helpful and friendly.
Location
8.95
Conveniently located near the beach and shops.
Room Quality
8.45
Rooms were spacious, but some comments indicated they could be more comfortable.
Amenities
8.55
The pool area is well-staffed but had some comments about the indoor pool size.
Value for Money
8.75
Guests felt the price quality level was good.
Food and Beverage
8.65
Food quality was mentioned as good with a satisfactory selection.
Overall Experience
9.05
General sentiments conveyed a positive and enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:18

Property Description

Indulge in a coastal escape at Grupotel Port d'Alcudia, where luxury meets comfort in a stunning beachside location.

Wellness & Recreation
Unwind at our serene spa offering rejuvenating massages, or bask in the sun by the outdoor pool. For those seeking an invigorating experience, the indoor pool and sauna provide the perfect retreat.

Dining Delights
Savor culinary delights at our onsite restaurant, Port d'Alcudia, or grab a quick snack at our deli. Enjoy refreshing drinks at one of our two bars/lounges, with all-inclusive rates offering meals and beverages for a hassle-free experience.

Comfort & Convenience
Stay connected with complimentary Wi-Fi and retreat to one of our 174 spacious, air-conditioned rooms featuring fully equipped kitchens. Enjoy modern amenities, including 40-inch flat-screen televisions for your entertainment.

Don’t miss your chance to experience luxury and relaxation – book your stay at Grupotel Port d'Alcudia today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Travelife

See all policies

Location

Guest Reviews

8.8
Based on 143 reviews
Cleanliness: 8.75
Service: 9.25
Location: 8.95
Room Quality: 8.45
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.65
Overall Experience: 9.05
M
marynM2593SQ Friends getaway
10
We had the best time the staff were so helpful with information about places to go and how to get there .
Pros:

Fantastic hotel very friendly helpful staff great location near beach shops. Will definitely go back rooms were very spacious and so clean pool fab.

2025-11-03 via Tripadvisor
D
dannymS1145FQ Family
10
Excellent stay at Grupotel,Port d'Alcudia.
Pros:

The hotel was clean, well run;the food was of a high standard and the staff were friendly, caring and helpful. Close to the beach, port, restaurant and shops.

2025-10-29 via Tripadvisor
R
Road24696117981 Family
10
Good!
Pros:

Very good hotel. Staff are very helpful and friendly. Food is lovely (although not a huge selection) and evening entertainment was good for the children but does only go on until 10pm. Very clean facilities. This is our second visit and we really enjoyed it again.

2025-10-17 via Tripadvisor
A
andrewmorris197 Solo travel London, England
6
Good, but not mind-blowing
Pros:

Not a bad hotel by any means....I must point out that the photos flatter to deceive and it looks a lot more basic in the flesh.

The location is generally good as it's near a selection of restaurants and the bus routes that run up the north east coast of Mallorca.

The breakfast is good - the same standard continental breakfast you get in most chain hotels in Europe.

The beds could be a lot more comfortable, as well as the sofa in the room.

One piece of advice I'd give is that when paying upon arrival at the hotel, the card machine will offer an option to pay in euros as well as GBP - I'd advise selecting euros, as when I selected GBP there seemed to be some discrepancy with the exchange rate and I ended up paying £55 more that expected.

2025-10-10 via Tripadvisor
P
Patrick
8
Pros:

Restaurant staff : incredible service by José and its team

Room : we can hear everything from the other rooms and from the outside. So if the neighbours are noisy late at night or early morning…. Forget the sleep! It does need some love !!

Staff at the front desk : service is ok but lack of speaking English makes it difficult to communicate properly.

2025-10-09 via Nuitee
D
dharker2014 Family Bury St. Edmunds, Suffolk, East Anglia, England
10
First time and not the last
Pros:

First time here it wont be the last great food staff and entertainment in the evening they could not be more helpful and a fantastic pool.

2025-10-06 via Tripadvisor
C
Culture785074 Family
10
Great stay at this hotel would recommend
Pros:

Just spent 11 nights at this hotel on half board basis and throughly enjoyed it, it was very clean and the staff were great very eager to please, spacious rooms and lovely big balconies, my only criticism is the indoor pool is very small and the outdoor pool was freezing, not too far from the beach and a supermarket right outside for all your needs.would return in the future.

2025-10-04 via Tripadvisor
S
Stine
8
Pros:

Great hotel, very friendly staff in the restaurant. Beautiful pool and a lot of free activities like kids’ club, volleyball and small soccer field, table tennis and indoor pool, sauna and jacuzzi. Breakfast buffet was excellent. We were very happy with our room and view of the pool and had a great time. The outdoor pool was a bit cold though and at night the hotel was pretty noisy. But all in all we had a lovely stay. It ended on a not so great note though as the hotel booked a taxi to the airport for us. The “taxi” charged us overprice and didn’t take card payment. Next time er please get a legit taxi for people and make sure your guests aren’t cheated.

2025-10-04 via Nuitee
A
Alina partner
10
Pros:

Hintalaatu suhde oli loistava. Aamupala oli todella kattava ja monipuolinen. Tenniskentän varaus oli helppoa ja edullista.

2025-10-04 via Nuitee
A
Alexsdad1708 Couples Ely, Cambridgeshire, England
10
Lovely Hotel
Pros:

Booked to go relatively last minute to Majorca and chose Alcudia - hadn’t been there for nearly 20 years.
Hotel was lovely, we chose All Inclusive which was excellent value.
Choice of food at each meal time was really good and staff were always polite helpful and courteous
Walked into Alcudia a couple of evenings for dinner - there’s an excellent choice of bars and restaurants
Didn’t get to the beach so can’t comment
A lovely weeks holiday all round, would recommend Alcudia and the Grupotel Port d’Alcudia Hotel

2025-10-02 via Tripadvisor
T
Trip54388112137 Family Windhoek, Khomas Region
8
Good Price quality level.
Pros:

A good hotel with spacious studio.
Breakfast was good. Price quality is very good. Restaurant is very loud. No good noise cancelling in restaurant.

2025-10-02 via Tripadvisor
C
carlotta friends
6
Pros:

Si può migliorare sulla pulizia della camera, personale molto gentile e disponibile, ottima colazione a buffet

2025-10-01 via Nuitee
L
lindaaV6686OY Family
10
Happy family
Pros:

Such an enjoyable holiday from start to finish.Great location in quiet neighbourhood but within short walking distance to the busy Port and the beach. The hotel is spacious ,clean and comfortable in all areas.The pool area is well staffed, with plenty of sunbeds. Breakfasts were superb value and restaurant staff are so helpful and friendly. The reception team are also a great bunch of people, especially Nico who is the warmest, most helpful man and is a credit to the hotel. We were a family group with ages ranging from one and a half to sixty eight and all agreed that we will definitely return in the future.

2025-09-29 via Tripadvisor
C
catr723 Family
10
Great base for Alcudia
Pros:

Good location, comfortable hotel, staff are so friendly and helpful, breakfast is great value - what more could you ask for !

2025-09-29 via Tripadvisor
J
Jack
8
Pros:

Absolutely spotless - really impressed with how clean it was and how clean it was kept throughout. We were on the all inclusive package, which was excellent. Good beer on draught and decent spirits. Wine wasn't the best but thats ok. The buffet was decent too and did switch up a lot, despite there not being a huge amount of choice. The pool area was fine, never had an issue with a sunbed but were there towards the end of September. Only downside was the entertainment, which was acrobics.The music was loud and repetive. The Vengaboys doesn't need playing 3 times in one workout!!

Overall, a solid hotel and would return for a few days break away.

2025-09-29 via Nuitee
L
lena
10
Pros:

Trevlig personal, toppenrum och god mat

2025-09-27 via Nuitee
L
Lisbeth
10
Pros:

Fantastisk sted. God beliggenhed og i gåafstand fra strand og indkøb. Kæmpe pool. Lækker lejlighed.

2025-09-27 via Nuitee
M
Mayra family_with_children
10
Pros:

Staff was friendly and location is great for families.

2025-09-26 via Nuitee
C
Clemens partner
8
Pros:

Wir haben den Aufenthalt genossen. Das Service im Restaurant ist ein wenig zu schnell beim Abservieren. Hier gibt es Potential für Verbesserungen. Ansonsten sind die Zimmer sauber und geräumig, das Personal sehr freundlich. Das Essen ist gut und abwechslungsreich (Sowohl Frühstücksbuffet, als auch Abendessen-Buffet). Generell ist die Lage des Hotels für Tagesausflüge sehr gut. Knapp 5 Minuten zu Fuss gibt es Bushaltestellen. Das Hotel liegt nur wenige Gehminuten vom Strand entfernt.

2025-09-25 via Nuitee
P
Pascal partner
10
Pros:

Je viens de passer un excellent séjour dans cet etablissement.
Le personnel est agréable et serviable.
La propreté dans l’établissement chambre y compris est irréprochable.
Les équipements ont été à la hauteur de mes attentes.
Je recommande vivement hôtel.

2025-09-25 via Nuitee