Best Western Global Express

Hotels
Best Western
7.2 (445 reviews)
Carretera Federal Veracruz- Xalapa Km. 11 Col. Campestre , Veracruz , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Proximity to airport
Comfortable beds
Cons:
Poor service
Lack of cleanliness
Inconsistent water temperature

Categories

Cleanliness
6.1
Multiple complaints regarding cleanliness, including dirty towels and unpleasant odors.
Service
7.57
Inconsistent service with complaints about unhelpful staff and poor attention.
Location
9.6
Positive feedback about the convenient location near the airport.
Room Quality
6.06
Issues mentioned regarding serviceability like lack of hot water and inadequate amenities.
Amenities
7.59
Some amenities mentioned were lacking or malfunctioning, such as the refrigerator and no room service.
Value for Money
7.05
Mixed reviews about pricing relative to the quality of service and facilities.
Food and Beverage
6.6
Negative feedback on quality of food served and lack of room service.
Overall Experience
7.07
Overall disappointing experiences noted across various categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:15

Property Description

Convenient Location: Global Express, just a 3-minute drive from Veracruz International Airport, offers easy access for travelers.

Modern Amenities: Guests can enjoy the outdoor pool, business center, and gym, along with air-conditioned rooms featuring free Wi-Fi and scenic views.

Dining and Services: Indulge in local cuisine at the on-site restaurant and unwind at the bar. The 24-hour reception ensures assistance and local insights for a memorable stay.

Book your stay at Global Express now for a seamless blend of comfort and convenience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 445 reviews
Cleanliness: 6.1
Service: 7.57
Location: 9.6
Room Quality: 6.06
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 6.6
Overall Experience: 7.07
R
Roberto family_with_children mx
10
2026-01-26 via Nuitee
E
Emmanuel couple mx
9
Agradable
Pros:

En general estaba cómodo y por cálidas precio es que miy bien, solo tuvimos inconveniente con porque se estaba filtrando el agua del clima, nos dieron servicio para estar secando el agua durante nuestra estancia, solicitamos comida del hotel y en sazón la verdad no muy bueno, aunque el precio es accesible.

Cons:

La calidad de la comida que se ofrece.

2026-01-20 via Nuitee
M
María elizabeth family_with_children mx
1
Malo
Pros:

El clima

Cons:

1- el baño tapado
2- la tv no sirvió , nos abrieron la suite para que tuviéramos tv
3 - la regadera no sale agua y si sale unas gotas sumamente caliente
Aún dándonos la suite no servían las cosas , pésimo , tienen una mucama por piso , pobre señora !!!
4-

2026-01-19 via Nuitee
J
JOSE ALFREDO couple mx
9
2026-01-19 via Nuitee
M
MIGUEL ANGEL solo_traveller mx
9
Satisfecho a secas
Pros:

La recepcionista de día con una actitud negativa

Cons:

Mejorar la actitud de la recepcionista que atiende en el día

2026-01-19 via Nuitee
R
Rulber family_with_children mx
1
Pros:

Stuff was nice and location was near airport

Cons:

The place is really old and updated. Nothing in the room works properly. the smell is horrible. It looks like the pictures. I will never stay at this place again

2026-01-19 via Nuitee
A
Alejandro family_with_children mx
8
agradable
Pros:

la tranquilidad, limpieza

Cons:

ubicacion, restaurant sin atractivo

2026-01-19 via Nuitee
R
Rodríguez Alfonso family_with_children mx
5
2026-01-17 via Nuitee
A
Alfredo family_with_children mx
10
Pros:

Que respetaron el estacionamiento apezar que estaba lleno y llegue de madrugada muy bien 👍

Cons:

Que éramos 4 personas y solo me pusieron 2 toallas pero nada grave !!n

2026-01-11 via Nuitee
Z
Zapata family_with_children mx
8
Pros:

Que está amplio el estacionamiento y la habitación

Cons:

Luce un poco descuidado y en la habitación había moho por humedad

2026-01-08 via Nuitee
D
Diaz family_with_children mx
8
Faltó mayor mantenimiento en la habitación
Cons:

La chapa digital de la puerta no servia. El perchero del toallero se calló por mala falta de mantenimiento al igual que la regadera., la ducha estaba tapada o sulfatada y no salía bien el agua. Las sábanas estaban sucias.

2026-01-05 via Nuitee
M
Mendez family_with_children mx
6
Cons:

Mala atención, no había plancha, no funcionaba el cable en la tele y no me dieron atencion

2026-01-02 via Nuitee
E
Espinosa family_with_children mx
8
Pros:

Instalaciones

Cons:

El trato del personal, de mal humor y me hicieron esperar mucho tiempo

2026-01-02 via Nuitee
S
Santos Medina couple us
3
2026-01-01 via Nuitee
J
Jorge family_with_children mx
10
Pros:

La ubicación

Cons:

Todo bien

2025-12-31 via Nuitee
G
GRANADOS family_with_children mx
9
Pros:

La alberca

Cons:

Que el baño presentaba fallas era Rodolfo cachis qué tenía

2025-12-30 via Nuitee
E
Efrain solo_traveller mx
9
2025-12-29 via Nuitee
G
García Cruz family_with_children mx
8
2025-12-28 via Nuitee
R
Roque Alejandro family_with_children mx
7
2025-12-27 via Nuitee
J
José Nilo family_with_children mx
8
Pros:

La ubicación, si tienes que llegar al aeropuerto por cualquier asunto, éste hotel es buena oocion

Cons:

Bastante sencillas las instalaciones

2025-12-26 via Nuitee