Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Arcade/game room
Health club
Free WiFi
Swimming pool
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Gorgeous hotel
Great location
Beautiful amenities
Cons:
Expensive laundry
Limited privacy in shower

Categories

Cleanliness
9.05
The clear glass shower stall offered little privacy, but overall cleanliness appears to be sufficient.
Service
10
Standard quality for this hotel tier; overall positive sentiment.
Location
10
Great location & walkable to everything.
Room Quality
10
Perfect suite for the group, cozy living room with a fireplace.
Amenities
10
Beautiful bar, hot tub, pool, etc.
Value for Money
9.35
Laundry was outrageously expensive; otherwise, good value.
Food and Beverage
10
No specific mentions, assumed to meet standards.
Overall Experience
10
Absolutely gorgeous hotel; would 10000% recommend and stay again!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:32

Property Description

Experience the bliss of serene mountains and luxurious accommodations at Hotel Firefly, your perfect getaway in Zermatt.

Unwind in Style
Pamper yourself at our exquisite spa with soothing massages, or rejuvenate in our health club, indoor pool, and hot tub.

Gourmet Delights
Indulge in a complimentary cooked-to-order breakfast served until noon and enjoy refreshing drinks at our cozy bar/lounge after a day of adventure.

Comfort & Convenience
Stay in one of our 16 individually decorated rooms with heated floors, Tempur-Pedic beds, and private furnished balconies, all designed for your ultimate comfort and relaxation.

Book your stay today and immerse yourself in the enchanting atmosphere of Zermatt!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

9.8
Based on 79 reviews
Cleanliness: 9.05
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.35
Food and Beverage: 10
Overall Experience: 10
T
Tat Lee • partner
10
Pros:

Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.

2025-10-03 • via Nuitee
A
Ashleigh
10
Amazing hotel!
Pros:

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!

2025-08-27 • via Nuitee
D
Diane • family
10
Pros:

Amazing! Will definitely stay here again!

2025-06-15 • via Nuitee
K
Kevin
10
Pros:

.

2025-04-28 • via Nuitee
J
Jarrod • partner
10
Pros:

Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!

2024-11-19 • via Nuitee
V
vicki
10
Pros:

Amazing in every way!! If I could give it a SIXTH star, I would!!!

2024-11-18 • via Nuitee
D
Deirdre • partner
10
Pros:

Lovely hotel and staff was super helpful!

2024-07-17 • via Nuitee
K
Kristin • family
10
Pros:

Amazing stay!!

2024-06-10 • via Nuitee
R
Robert
10
Pros:

.

2024-04-06 • via Nuitee
R
Robert • partner
10
Pros:

Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!

2024-01-27 • via Nuitee
P
Paul • family
10
Pros:

Great location. Staff made the difference. Great attention to details. We will return.

2023-10-15 • via Nuitee
J
Justin
10
Great Place in Zermatt!
Pros:

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.

2023-08-12 • via Nuitee
A
Alexandre • family
10
Pros:

Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.

2023-07-23 • via Nuitee
J
James • family
10
Pros:

Just Amazing!

2023-07-08 • via Nuitee
P
Paola
10
Pros:

Everything was amazing, hospitality, location, rooms & amenities! Felt like home!

2023-07-06 • via Nuitee
A
Andreas • partner
10
Pros:

Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.

2023-07-04 • via Nuitee
N
nini • family
10
Pros:

Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.

2023-06-19 • via Nuitee
M
Mark • partner
10
Pros:

One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.

2023-06-09 • via Nuitee
F
Fahim • family
10
Pros:

The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.

2023-04-24 • via Nuitee
M
Mohammad
10
Pros:

Lovely

2023-04-08 • via Nuitee